Customer reviews of Pictyourlamp.com

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Marissa D.

Rating: 2 out of 5

Published on 26/12/2025 à 12h14 following a purchase from 14/12/2025

Lamp was ok, afstandsbediening voor de kleuren functioneert niet

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Sophie D.

Rating: 1 out of 5

Published on 26/12/2025 à 11h54 following a purchase from 13/12/2025

I made a mistake on this order. Since then I have been trying to reach your services and have received no response. I had to place another order. I would like to return order LP 1762798. Can you please send me a return label. Best regards

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Response from Pictyourlamp.com Published on 29/12/2025

Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.

Best regards,
The LampePhoto team

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Picot F.

Rating: 1 out of 5

Published on 26/12/2025 à 08h39 following a purchase from 14/12/2025

Good product

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Emmanuel D.

Rating: 4 out of 5

Published on 25/12/2025 à 09h19 following a purchase from 13/12/2025

Very good quality

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Claude D.

Rating: 1 out of 5

Published on 24/12/2025 à 09h33 following a purchase from 27/11/2025

Since November 27, 2025, the date of my order, I am still waiting to be delivered. UPS announces delayed, return.... This is really not serious. I will report this scam to the DGCCRF. Moreover, no one is responding to my requests. December 24, 2025

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Response from Pictyourlamp.com Published on 02/01/2026

Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.

Best regards,
The LampePhoto team

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Christelle G.

Rating: 4 out of 5

Published on 22/12/2025 à 16h01 following a purchase from 12/12/2025

Package received quickly but it is defective, we cannot put batteries in the base. There are two springs on each side

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Delphine D.

Rating: 3 out of 5

Published on 22/12/2025 à 15h57 following a purchase from 11/12/2025

I received my package on time, no problem, but the plexiglass is of very poor quality, it was scratched, it's for a Christmas gift I hope it won't be noticeable once lit :( !

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Pierre N.

Rating: 2 out of 5

Published on 22/12/2025 à 15h48 following a purchase from 11/12/2025

The delivery location was not the one defined at the purchase

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Dominique P.

Rating: 4 out of 5

Published on 22/12/2025 à 15h23 following a purchase from 10/12/2025

In accordance with the description

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Jean-Jacques A.

Rating: 1 out of 5

Published on 22/12/2025 à 14h47 following a purchase from 07/12/2025

I am still waiting for the delivery of my order

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Bernard G.

Rating: 4 out of 5

Published on 21/12/2025 à 18h39 following a purchase from 10/12/2025

Photo lamp intended as a surprise Christmas gift that will be given to its recipient in January, but already we are satisfied with the result

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Marie France L.

Rating: 3 out of 5

Published on 21/12/2025 à 17h26 following a purchase from 11/12/2025

I received my very nice package but it was supposed to be delivered 3 km from my home and was delivered 10 km from my home

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Lachize J.

Rating: 4 out of 5

Published on 21/12/2025 à 14h45 following a purchase from 10/12/2025

Delivery within my time. Not yet given. Christmas gift

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Christine Lionel R.

Rating: 3 out of 5

Published on 21/12/2025 à 10h50 following a purchase from 10/12/2025

DELIVERY ERROR?

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Martine L.

Rating: 4 out of 5

Published on 21/12/2025 à 07h29 following a purchase from 08/12/2025

The effect rendered is beautiful but I thought the plate would be thicker

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Siegfried S.

Rating: 4 out of 5

Published on 20/12/2025 à 18h18 following a purchase from 09/12/2025

Good price-performance ratio / order was delivered quickly / unfortunately the customer service could not be contacted for a correction of the text which contained a spelling error via the provided contact, hence no full rating. Too bad!

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Laurence B.

Rating: 4 out of 5

Published on 20/12/2025 à 11h28 following a purchase from 09/12/2025

Very original

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Sébastien V.

Rating: 4 out of 5

Published on 20/12/2025 à 07h28 following a purchase from 07/12/2025

Very beautiful lamp, very satisfied, I highly recommend, quick delay

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Mahlagha E.

Rating: 2 out of 5

Published on 19/12/2025 à 17h04 following a purchase from 08/12/2025

This message is addressed to a supplier, you can modify it for a more factual message please: I paid delivery fees of €9.90 via UPS for next day home delivery, as indicated at the time of payment. However, not only was the package delivered a day late, but it also was not delivered to my home. I had to go pick it up at a pickup point. Please do not communicate misleading information in order to charge additional delivery fees to your customers. I am very disappointed with your UPS delivery service. Good evening

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Ludivine L.

Rating: 2 out of 5

Published on 19/12/2025 à 15h20 following a purchase from 08/12/2025

Not compliant in terms of dimensions as stated during the order

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Tiphaine C.

Rating: 3 out of 5

Published on 19/12/2025 à 09h39 following a purchase from 07/12/2025

I did not receive the correct order and have not received a response from you

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François V.

Rating: 3 out of 5

Published on 19/12/2025 à 08h44 following a purchase from 07/12/2025

It's a shame that the finish at the head level is not clean. And the plexiglass is scratched.

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Georgette M.

Rating: 3 out of 5

Published on 18/12/2025 à 19h05 following a purchase from 07/12/2025

I paid for express delivery 24 hours and I only received it 72 hours later but nothing to say about the product very good

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Karine F.

Rating: 3 out of 5

Published on 18/12/2025 à 18h00 following a purchase from 07/12/2025

Arrived broken

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Fabien L.

Rating: 4 out of 5

Published on 18/12/2025 à 17h42 following a purchase from 07/12/2025

The lamp is in accordance with the ordered product. However, the product arrived with a small broken piece that I preferred to glue in order to have it for Christmas

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Sandrine L.

Rating: 2 out of 5

Published on 18/12/2025 à 11h54 following a purchase from 07/12/2025

Just disappointed to see fingerprints on the plate

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David P.

Rating: 1 out of 5

Published on 18/12/2025 à 08h57 following a purchase from 06/12/2025

The products are excellent but the delivery by UPS is unacceptable to charge 35 CHF in delivery fees knowing that when ordering it is not stated the additional fees at all........................................................................ The supplier did not respond to my email

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Hamdi K.

Rating: 1 out of 5

Published on 16/12/2025 à 17h46 following a purchase from 05/12/2025

Dont like it. I cant send it back. You are not proffesional. My mony is gone.

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Stephanie S.

Rating: 1 out of 5

Published on 16/12/2025 à 14h38 following a purchase from 05/12/2025

Package not delivered to the right place, impossible to retrieve it

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Édouard P.

Rating: 4 out of 5

Published on 16/12/2025 à 12h40 following a purchase from 05/12/2025

The lamp is of good quality, but I received it broken

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Emma D.

Rating: 1 out of 5

Published on 16/12/2025 à 11h48 following a purchase from 05/12/2025

I made a mistake when validating the order, I had put one item in duplicate and I quickly realized it. I sent an email and you never replied. I clearly stated that I made a mistake and that you should remove one, and nothing was done. I paid for both when I only wanted one, and I received both, so it's shameful. Not even a response. Removing an item from a box doesn't require much effort. You are incompetent. Always charging more

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Jean-François P.

Rating: 2 out of 5

Published on 16/12/2025 à 11h47 following a purchase from 06/12/2025

Received very quickly and very happy

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Pierre P.

Rating: 1 out of 5

Published on 16/12/2025 à 10h44 following a purchase from 03/12/2025

Package received does not correspond at all to the order placed! No response received from the company following the various emails sent! It clearly smells like a scam! I will advise against contacting this company!

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François G.

Rating: 4 out of 5

Published on 16/12/2025 à 08h32 following a purchase from 05/12/2025

Very good material, thank you.

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Marie Yvon B.

Rating: 4 out of 5

Published on 15/12/2025 à 20h39 following a purchase from 05/12/2025

Speed

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Chantal V.

Rating: 1 out of 5

Published on 15/12/2025 à 15h15 following a purchase from 02/12/2025

It doesn't give the effect I was hoping for, I am very disappointed

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Dominique M.

Rating: 1 out of 5

Published on 15/12/2025 à 11h59 following a purchase from 05/12/2025

I sent you 2 messages regarding my disappointment with my order and I am still waiting for a response from you. There's no point in advertising your products and forgetting your customers

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Sabrina C.

Rating: 1 out of 5

Published on 15/12/2025 à 11h51 following a purchase from 04/12/2025

I received it broken and have no news

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Detlef B.

Rating: 2 out of 5

Published on 15/12/2025 à 09h12 following a purchase from 04/12/2025

Delivered lamp very beautiful, but the remote control unfortunately defective. I have requested a replacement several times via email but have not received a response.

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Reol C.

Rating: 2 out of 5

Published on 15/12/2025 à 09h06 following a purchase from 02/12/2025

Packaging needs to be reviewed. Damaged during delivery, to offer that leaves much to be desired, really!!!! The quality of the product also needs to be reviewed. I absolutely do not recommend

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