The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
Sorry between photo produced on the site and reality "there's no photo" !
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Response from Pictyourlamp.com
Hello, Ms. Revel, I'm sorry you don't like the result. We doubted ourselves about the visual appeal of the result. In the main picture, the subjects are more than 50 meters away and the details are missing. Nevertheless, we tried to keep the visual "concept" of the photo. We hope that you will not hold it against us. Our graphic designers spend a lot of time optimizing the photos and getting the most out of them. If you give us another chance to show you the quality of our work, I advise you to send us high quality photos. I invite you to visit our frequently asked questions to evaluate the quality of your photos.
I thank you for your trust and wish you a good day.
Sincerely, Thomas from lampephoto.fr
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Candice D.
Rating: 4 out of 5
following a purchase from 22/05/2020
delivery and perfect lamp but sound of the base a little less. I recommend to offer super
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France Z.
Rating: 4 out of 5
following a purchase from 18/05/2020
Too bad I had asked for the inscription "Happy Father s Day" on it and it doesn't say "Happy Father s Day".
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Cindy G.
Rating: 4 out of 5
following a purchase from 19/05/2020
Fast, quality, nothing to complain about.
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Jennifer L.
Rating: 4 out of 5
following a purchase from 15/05/2020
I am very pleased with the service and the quality of the product. I will recommend your site to my friends.
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Dorothée S.
Rating: 4 out of 5
following a purchase from 14/05/2020
Nice quality but a little scratched
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Response from Pictyourlamp.com
Hello,
First of all, thank you for coming back. Have you removed the plastic film that protects the plate? It is transparent and can cause a scratchy appearance if not removed.
If this is not the case and your plate is damaged, please contact us at [email protected] with a picture and your order number and we will replace it.
We look forward to hearing from you,
Thomas de Lampephoto.fr
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Astrid K.
Rating: 4 out of 5
following a purchase from 14/05/2020
Super nothing to say
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Annabelle L.
Rating: 4 out of 5
following a purchase from 10/05/2020
Very nice result, photo well centered
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Marlène P.
Rating: 4 out of 5
following a purchase from 07/05/2020
Very nice! I'm happy with the rendering!
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Fabian B.
Rating: 3 out of 5
following a purchase from 04/05/2020
Well done.
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Nadège C.
Rating: 4 out of 5
following a purchase from 03/05/2020
Easy to use
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Paulo C.
Rating: 2 out of 5
following a purchase from 02/01/2020
Quote well but I'm disappointed because I didn't receive the right base with my photo lamp (it doesn't have a usb port and I ordered with it) I'm disappointed with the experience
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Response from Pictyourlamp.com
Hello, I'm sorry about the negative feedback from your order.
Can you please explain to me in more detail the cause of the problem?
You ordered an alarm clock base. Which base did you receive? If we made a mistake, we will fix it without delay.
All of our alarm clocks are USB plug in, so I don't understand the detail in your comment or you say you don't have one on your base.
I'm waiting for your return to clear up the problem and wish you a good day.
I wish you a good day,
Thomas de Lampephoto.fr
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Ludovic L.
Rating: 4 out of 5
following a purchase from 05/04/2020
Not bad at all but I would have preferred the 16 base in white but you don't have it in stock any more
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jerome H.
Rating: 4 out of 5
following a purchase from 30/03/2020
Superb quality and works very well fast delivery
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Mickaël E.
Rating: 4 out of 5
following a purchase from 06/11/2019
The site is great, there's a lot to choose from except for the film on the glass which tends to peel off.
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Response from Pictyourlamp.com
Hello, Michael,
Thank you very much for your return which makes us very happy. Regarding the plastic film you're talking about, this is the protective film that needs to be removed. Once removed you will enjoy the full transparency of your lamp. Hoping to have helped you. Thank you for your order.
See you soon on our website.
Best regards,
Thomas de Lampephoto.fr
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Emilie M.
Rating: 4 out of 5
following a purchase from 24/11/2019
Nickel photo. Has difficulty to work with batteries, so on mains. Too bad
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sarah C.
Rating: 4 out of 5
following a purchase from 18/11/2019
very pleased
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Sandy R.
Rating: 4 out of 5
following a purchase from 26/02/2020
Very good and very fast, just a pity there are no instructions for use with the alarm clock base.
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Audrey V.
Rating: 1 out of 5
following a purchase from 03/12/2019
Very dissatisfied
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Response from Pictyourlamp.com
Hello,
You ordered a lamp with a basic base. After receiving it, you told us that you made a mistake and that you wanted a clock base instead. The plate you ordered is not compatible with a clock base, so we can not offer you an exchange of base. We have offered you a commercial gesture, however we have not had any feedback from you. If we can do anything to improve your satisfaction, we remain at your service by email.
Sincerely,
Thomas from Lampephoto.fr
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audrey D.
Rating: 4 out of 5
following a purchase from 29/11/2019
Parcel received on time, fast delivery in spite of the foreigner
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Laura D.
Rating: 4 out of 5
following a purchase from 23/11/2019
Very satisfied. Works perfectly. Very well represented. Delivery carefully packed. Just too bad the speaker doesn't also speak French... otherwise nothing to complain about!
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Anne D.
Rating: 4 out of 5
following a purchase from 24/01/2020
Very well received within the deadline
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pascal M.
Rating: 4 out of 5
following a purchase from 29/11/2019
Fast delivery, very good quality product.
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Manon F.
Rating: 4 out of 5
following a purchase from 26/02/2020
Lamp in wood effect, in plastic but with a really beautiful design! My boyfriend is delighted!
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Fontaine M.
Rating: 4 out of 5
following a purchase from 24/11/2019
Received in good condition
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Céline V.
Rating: 3 out of 5
following a purchase from 10/02/2020
The photo is not centered, this is the only negative point but it is, nevertheless, quite disappointing.
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Response from Pictyourlamp.com
Hello, we're sorry for the inconvenience. We do our best to process your photos. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the problem and we'll send you your order.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
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Isabelle V.
Rating: 4 out of 5
following a purchase from 26/01/2020
Hello Mr. and Mrs. We are very satisfied with what we have ordered from you. We have already recommended your site to other of our friends. We will come back to you with your next order. And your delivery time is impeccable. Thank you
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Gaetan F.
Rating: 4 out of 5
following a purchase from 05/02/2020
It's superb, but I only put a 4 because it's a shame there's no adapter to plug it in.
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Pamela L.
Rating: 4 out of 5
following a purchase from 20/11/2019
Ordered a lamp with a base alarm clock, for Christmas received very quickly really beautiful delighted with my order only small flat a led alarm clock has dropped very quickly but it can happen it does not spoil anything else. The lamp is very nice lit with these multiple colors, I highly recommend, and would reorder very quickly.
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Fabienne D.
Rating: 4 out of 5
following a purchase from 08/12/2019
Very successful professional satisfied
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Jacqueline M.
Rating: 4 out of 5
following a purchase from 18/11/2019
highly satisfying
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RENE A.
Rating: 3 out of 5
following a purchase from 07/03/2020
The base received has a slot too wide compared to the Plexiglas. I had to compensate with pellets glued to the bottom of the Plexiglas. Both products come from you.
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Response from Pictyourlamp.com
Hello,
We are very sorry about this inconvenience.
I've done some research about your problem and I don't see any trace of your complaint. You can contact us at [email protected] with a simple photo to confirm the size problem and we will send you back your order or a new base of course.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
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CEDRIC C.
Rating: 4 out of 5
Nice rendering, fast delivery.
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Giovanni R.
Rating: 3 out of 5
Pretty good but error in the base, I had to send the base back for exchange.
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Response from Pictyourlamp.com
Hello Mr. Rioul, we're very sorry for the inconvenience. Indeed, we made a mistake in the pedestal and we are very sorry. We did our best to ship you the new base as soon as possible. Please accept our apologies for the error. Sincerely, Thomas from Lampephoto.fr
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deplorez A.
Rating: 4 out of 5
The wood side gives a natural touch to the object. This is in contrast to the coloured LED! I love it!
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dorine C.
Rating: 4 out of 5
No worries, received quickly, it bcp rained.
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Paulo C.
Rating: 2 out of 5
Package lost in the mail, after 10 days I still had nothing, the customer service made me wait another 5 days to re-ship me the order.
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Response from Pictyourlamp.com
Hello Mr. Costa, we're very sorry for the inconvenience. Following our exchanges we prefabricated your order as soon as we knew that the package was lost. The second package was sent on Friday, the weekend postponed the delivery a little more. Please accept our apologies for the inconvenience. Sincerely, Thomas from lampephoto.fr
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alain S.
Rating: 4 out of 5
Received quickly and very satisfied with the product, but I had ordered White, I received it Black. No big deal, I keep it that way but it's starless.
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Marina L.
Rating: 4 out of 5
So perfect for the result but we ordered on the 17th of December and were hoping to receive the order for Christmas but didn't receive it until the 28th.
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Sylvie P.
Rating: 3 out of 5
We were supposed to receive the lamps for Christmas, so we got them on the 31st. 12 days of delivery is too long. Otherwise the lamps are very good, my children were happy in the end. But it's a pity.
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Response from Pictyourlamp.com
Good morning Mrs Piccolo, we are absolutely sorry for the delay, we know that during this festive season we have no right to be wrong. The package was sent on time, but the time it took the post office to deliver is much longer than the commitments. We are sorry about this and have sent you today a purchase order to use on a future order. Hoping that you will not hold it against us, all the team of lampephoto.fr joins me in wishing you a very happy new year to come. Sincerely, Thomas from Lampephoto.fr
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