Reviews Pictyourlamp.com : Discover customer reviews from pictyourlamp.com (Page 14)

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Carole L.

Published on 25/12/2023 à 18h13 following a purchase from 14/12/2023

Scratches on the Kiura plate, probably due to the packaging in which the plate was not attached! Too bad

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Sylvie B.

Published on 25/12/2023 à 17h28 following a purchase from 14/12/2023

I'm very disappointed because one of the lamps doesn't have a remote control for changing color.

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Audrey M.

Published on 25/12/2023 à 15h27 following a purchase from 14/12/2023

I'm happy with my purchase, and bravo for the care taken with the packaging. However, paying almost ten euros for delivery within 24 hours and only being delivered 4 days later upset me.

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René Claude W.

Published on 25/12/2023 à 14h45 following a purchase from 11/12/2023

Hello, I haven't received the AC adapter I ordered with the lamp. I already reported this more than a week ago. No answer from you and zens refund

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Nathalie M.

Published on 25/12/2023 à 10h27 following a purchase from 13/12/2023

Very disappointed with the quality. The lamp arrived a little scratched and the cut of the plate leaves a lot to be desired, the cut is not clean in one place. It doesn't look good.

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Charlene C.

Published on 25/12/2023 à 09h39 following a purchase from 11/12/2023

The remote control for changing the light does not work even when the battery is changed.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr

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jean francois L.

Published on 25/12/2023 à 08h28 following a purchase from 10/12/2023

Very disappointed by this purchase.... Offered for Christmas, the light stand does not work. Impossible to turn it off either manually or with the remote control.... I will ask for a replacement, or a refund...

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr

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Céline G.

Published on 25/12/2023 à 08h10 following a purchase from 11/12/2023

Aesthetically matches expectations, but in no way provides sufficient lighting, even for reading. Purely decorative.

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Nathalie L.

Published on 24/12/2023 à 17h49 following a purchase from 13/12/2023

Not yet tried, Christmas gift, but the packaging is really limited, cardboard very light, arrived in poor condition, for the price of delivery it is limit, hoping not to be disappointed with the contents.

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Alexandre D.

Published on 24/12/2023 à 13h36 following a purchase from 13/12/2023

I was never delivered and they won't even refund my money.

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Lucie P.

Published on 24/12/2023 à 12h03 following a purchase from 13/12/2023

i still haven't received anything for christmas

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Florence R.

Published on 24/12/2023 à 08h52 following a purchase from 11/12/2023

Hello, well received the article, a gift to offer for Christmas, I opened to see if it works. The lamp works, the lighting is good, but the finish of the diamond-shaped pvc frame berk. I naively thought there would be a very well finished product and not at all vulgar plastic cut without finish. Then the photo, identical to the order, but a lot of scratches, disappointed by the lack of finish on this product. I'd say very low-end, doesn't justify the price. I hope it's just me and that it's a production error. My personal feeling is that you don't care about the customer, considering what I received. I left to buy another gift, too ashamed to give this for Christmas. Please pay attention to the human being behind the click of the order thank you. Happy holidays to you and be well. One wish, improve

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Gaetan T.

Published on 23/12/2023 à 19h46 following a purchase from 13/12/2023

The item was damaged

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for this inconvenience, this problem is often due to delivery, if you have any further questions please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr

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Cyril D.

Published on 23/12/2023 à 18h39 following a purchase from 11/12/2023

I'm a bit disappointed, I didn't see it that way for a supposedly 3d thing.

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Adeline G.

Published on 23/12/2023 à 15h01 following a purchase from 12/12/2023

I would no longer recommend

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David L.

Published on 23/12/2023 à 13h51 following a purchase from 09/12/2023

The parcel has been lost by the relay point

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Colin L.

Published on 23/12/2023 à 12h11 following a purchase from 07/12/2023

The engraving isn't perfect, some parts are missing, and the lamp doesn't sit properly on the base unless you force it really hard. I'm very disappointed.

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Stéphane T.

Published on 23/12/2023 à 12h01 following a purchase from 10/12/2023

Poor-quality photo frame Dubious finish Nice catalog photo Disappointment with the item

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claude F.

Published on 23/12/2023 à 11h53 following a purchase from 09/12/2023

Price 80€ for a lamp with speaker defect, the plate scratched, and bad cut and the customer service tells me to use acetone !!!! And for k speaker to send it back at my expense as if I hadn't already paid enough and moreover being limited by my handicap to move. No, frankly, we're disappointed and we'll spread the word. No consideration and mockery. Acetone is magic to the point of repairing missing splinters and removing claws!!!! No consideration, very disappointed!

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Christian C.

Published on 22/12/2023 à 09h08 following a purchase from 09/12/2023

plexiglass scratch

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Claire B.

Published on 21/12/2023 à 19h34 following a purchase from 09/12/2023

Delivery charge scam!

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Alison G.

Published on 21/12/2023 à 16h45 following a purchase from 10/12/2023

It's pretty cool, but it's still expensive (13 euros extra for the base) and you need more for batteries and more for other things...

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Laetitia B.

Published on 21/12/2023 à 12h54 following a purchase from 09/12/2023

Lamp ordered for Christmas, the plates do not fit in the base.

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Ghislaine G.

Published on 21/12/2023 à 12h27 following a purchase from 10/12/2023

Poorly cut and scratched above the base

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Sandrine L.

Published on 21/12/2023 à 09h04 following a purchase from 07/12/2023

Very disappointed. I ordered the best model of the tree with 4 photos. Compared to the site I'm very disappointed I expected better, plus a piece of the tree is broken I had to glue it. I hope the person to whom I'm giving the gift won't notice too much. In any case very disappointed, for the price I expected much better!

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Françoise L.

Published on 19/12/2023 à 11h58 following a purchase from 08/12/2023

Disappointed too expensive I was expecting a much larger lamp.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We're sorry that you're not satisfied with your order. Regarding the size of the lamp, we offer 2 different formats, A5 (the smallest) and A4 (the largest). If you have any further questions, please contact us by e-mail at [email protected]. Our customer service will get back to you within 24h/48h and will try to solve your problem as soon as possible.
Best regards,
Céline from Lampephoto.fr

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Laurence C.

Published on 18/12/2023 à 11h47 following a purchase from 07/12/2023

Lamp very damaged when parcel arrived

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for the inconvenience, and if you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr

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Madeline P.

Published on 18/12/2023 à 11h44 following a purchase from 07/12/2023

GLS said they rang my doorbell, but I was at home and no one rang.

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François A.

Published on 04/12/2023 à 17h00 following a purchase from 23/11/2023

the concept is great, but many details are missing

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Aurélie L.

Published on 03/12/2023 à 18h59 following a purchase from 22/11/2023

I don't have a remote control with the order.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We apologize for this inconvenience. Please contact us at [email protected] so that we can deal with your problem as quickly as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr

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Bourhis E.

Published on 02/12/2023 à 11h19 following a purchase from 20/11/2023

Misleading image on site disappointed at reception too expensive and not pretty

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Solène S.

Published on 01/12/2023 à 09h56 following a purchase from 19/11/2023

Very nice product, but the quality isn't up to scratch.

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Monique B.

Published on 30/11/2023 à 17h08 following a purchase from 18/11/2023

Too bad there are scratches.

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Thomas M.

Published on 30/11/2023 à 14h49 following a purchase from 17/11/2023

Well received and quickly. But wrong charging cable, sav doesn't know it's a type c. Fortunately there's Amazon

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christophe P.

Published on 27/11/2023 à 23h36 following a purchase from 16/11/2023

Rather dissatisfied with this purchase. Scratches visible everywhere. Disappointed

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PATRICIA M.

Published on 27/11/2023 à 12h26 following a purchase from 16/11/2023

To be seen when I make the Christmas present

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Corinne L.

Published on 27/11/2023 à 08h15 following a purchase from 13/11/2023

Superb lamp

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr

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karine M.

Published on 26/11/2023 à 22h43 following a purchase from 15/11/2023

I'm still waiting for a return from the site for a refund of the shipping costs by chronopost, which delivered to another street, and so this kind neighbor came to bring me my parcel, but 5 days after the date....

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
Please check your spam, as after verification, we have indeed followed up on your message, and we apologize again for the inconvenience. We hope you will be satisfied with your lamp and would be grateful for any feedback on your review.
Please do not hesitate to contact us at [email protected].
Have a nice day,
Best regards,
Céline from Lampephoto.fr

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Nathalie C.

Published on 26/11/2023 à 11h25 following a purchase from 16/11/2023

My parcel arrived broken and I see that there is no recourse.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello Nathalie,
We are sorry for the inconvenience, in case of broken or damaged product, it is quite possible to obtain a refund or a return by contacting us by email on [email protected], you will get a response within 24h/48h.

Best regards,
Céline from Lampephoto.fr

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Carole Q.

Published on 25/11/2023 à 17h11 following a purchase from 14/11/2023

I can not be satisfied because I have not received my package cordially Mrs. queret

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr

Customer reviews of Pictyourlamp.com

Summary of reviews

Reviews 1, 2 and 3 stars