The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
Remote control does not work, no response to customer service emails!
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
B
Beatrice P.
Rating: 2 out of 5
following a purchase from 13/11/2023
Very disappointed. I thought I'd get something else for this price, especially if I searched on the net on other sites for the same thing for 20€!!!!
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Corinne A.
Rating: 3 out of 5
following a purchase from 13/11/2023
bonjour The product is nice but I thought the plate was made of glass and not plecxi.
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Philippe R.
Rating: 3 out of 5
following a purchase from 12/11/2023
Package received quickly, in very good condition. The order conforms to what is presented on the site. To recommend, serious company.👍🏻
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thibault B.
Rating: 2 out of 5
following a purchase from 10/11/2023
I ordered a lamp and the base is not big enough for the photo.
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Frédéric B.
Rating: 3 out of 5
following a purchase from 07/11/2023
try it and see
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Mylène P.
Rating: 3 out of 5
following a purchase from 02/11/2023
The lamp isn't too bad, but I'm disappointed by the fact that the model's hair is practically invisible and the eyebrows have been thickened. It would be nice to be able to see and validate the proposal before paying for a personalized photo.
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Jean Louis L.
Rating: 1 out of 5
following a purchase from 29/10/2023
Broken goods
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Response from Pictyourlamp.com
Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for the inconvenience, and if you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
J
Jean-laurent C.
Rating: 2 out of 5
following a purchase from 28/10/2023
I'm disappointed with this product, it's not the quality I expected.
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francis D.
Rating: 1 out of 5
following a purchase from 28/10/2023
No protective film Remote control not up to scratch Image not very sharp Disappointed with purchase
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Rémy B.
Rating: 2 out of 5
following a purchase from 27/10/2023
Nice lamp, but the light bugs a little, goes off and on when it wants to
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alexandra A.
Rating: 2 out of 5
following a purchase from 19/10/2023
The plexiglass is full of scratches I'm disappointed no protective film
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Anne laure B.
Rating: 3 out of 5
following a purchase from 19/10/2023
Photo lamp ok nothing to say. On the other hand I paid 9.90 euros for delivery in 24h00 because it was a gift so it took 4 days to arrive disappointed.
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Patricia Q.
Rating: 2 out of 5
following a purchase from 16/10/2023
Article arrived without film of protection results the lamp is all scratched I am really furious I will recommend more this site
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Freddy S.
Rating: 2 out of 5
following a purchase from 14/10/2023
Too simple and doesn't give the desired effect
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Maxhel G.
Rating: 1 out of 5
following a purchase from 12/10/2023
I had ordered the lamp for my sister's wedding which took place on Saturday 21st October, unfortunately I couldn't give it to her as the lamp didn't work. It wasn't tested before shipment and I'm really disappointed.
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Response from Pictyourlamp.com
Hello,
We are sorry for the inconvenience and that the problem could not be solved in time, for your information our bases and remote controls are all functional in case of problems those are guaranteed 1 year, please contact us on [email protected] to be able to treat as soon as possible your problem and proceed to the return of your base.
Best regards,
Céline from Lampephoto.fr
H
Hervé G.
Rating: 1 out of 5
following a purchase from 02/10/2023
I'm still waiting for my parcel, which never arrived.
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Nanaba B.
Rating: 2 out of 5
following a purchase from 20/09/2023
deliveryman not competent
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Morgane P.
Rating: 3 out of 5
following a purchase from 25/09/2023
Not super satisfied because I thought the lamp would be made of glass. So the quality is less clear
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Florian M.
Rating: 3 out of 5
following a purchase from 05/09/2023
Missing gift box for a birthday
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Response from Pictyourlamp.com
Hello,
following our email exchanges, I don't know what more to tell you, except that we're sorry for this oversight on our part. We sent it to you later.
Sorry again,
Lisa from lampephoto.fr
J
Jordan P.
Rating: 1 out of 5
following a purchase from 04/08/2023
I did not receive my parcel
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Response from Pictyourlamp.com
Hello,
following our email exchanges, we hope to have been able to reassure you and are sorry for the inconvenience caused by the abnormally long delay in your delivery. Your parcel has been located and delivered to the address indicated. We thank you for your confidence and hope to have the opportunity to serve you again in the future.
If you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
V
Vincent B.
Rating: 1 out of 5
following a purchase from 17/07/2023
Quick to send, easy to pay, lots of choices and it works very well.
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Response from Pictyourlamp.com
Hello, we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
D
David F.
Rating: 2 out of 5
following a purchase from 02/07/2023
Delays too long.
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Response from Pictyourlamp.com
Hello,
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
have a nice day,
Lisa from Lampephoto.fr
J
Joia L.
Rating: 1 out of 5
following a purchase from 19/06/2023
I have not received my package. No way to contact customer service. Very disappointed
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Response from Pictyourlamp.com
Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
S
sylvia G.
Rating: 2 out of 5
following a purchase from 13/06/2023
Lamp arrived without film and full of scratches. Not cool...
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Response from Pictyourlamp.com
Hello,
following our email exchanges, we have agreed that another lamp will be sent to you. A small modification of your comment would be super nice.
Sorry again, have a nice day,
Lisa from Lampephoto.fr
M
maréchal S.
Rating: 3 out of 5
following a purchase from 16/06/2023
I ordered 4 lamps and one of the bases doesn't work.
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Response from Pictyourlamp.com
Hello,
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr
M
Martine C.
Rating: 3 out of 5
following a purchase from 14/06/2023
Stand too small compared to photo
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Response from Pictyourlamp.com
Hello,
We apologize for the inconvenience. It's sometimes possible for a production error to occur. Please contact us by e-mail, [email protected], so that we can solve your problem.
Have a nice day,
Lisa from Lampephoto.fr
V
Vincent F.
Rating: 1 out of 5
following a purchase from 12/06/2023
Missing half the delivery.
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Response from Pictyourlamp.com
Hello, thank you for sharing your feedback, we are glad to know that we were able to solve the problem for you. However, we recognize that this could have been avoided if your entire order had been delivered in the first place.
We hope we have satisfied you despite this rare error. Should you encounter any further problems, please do not hesitate to contact us again by e-mail at [email protected] . An update of your opinion will be greatly appreciated.
Best regards,
Céline from Lampephoto.fr
J
jessica C.
Rating: 1 out of 5
following a purchase from 04/06/2023
I am quite disappointed because I never received my order, although I would have liked to order for another occasion.
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Response from Pictyourlamp.com
Hello, we're sorry to hear about this delay, which is unfortunately beyond our control. Carriers can have problems delivering your package. We have nevertheless been able to reship your lamp free of charge as a gesture of goodwill.
We hope you are satisfied with your lamp and would be grateful for any feedback you may have.
Please do not hesitate to contact us at [email protected].
Best regards,
Céline from Lampephoto.fr
A
AYMERIC B.
Rating: 2 out of 5
following a purchase from 02/06/2023
Fast delivery, but average quality. My 2 children are engraved on the stand but only one of their 2 faces is illuminated because the arrangement of the LEDs does not allow the entire stand to be illuminated.
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Response from Pictyourlamp.com
Hello,
we have tried to contact you by e-mail in order to solve your problem, but have not received any answer from you. Please do not hesitate to contact us again at [email protected] , we will try to solve your problem.
Best regards,
Lisa from Lampephoto.fr
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Valerie D.
Rating: 2 out of 5
following a purchase from 01/06/2023
Nice lamp but the casing and the springs are detained
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Response from Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr
D
Denis M.
Rating: 1 out of 5
following a purchase from 29/05/2023
Satisfied with the lamp itself but disappointed because I paid for the prestige box which was nowhere to be found in the parcel.
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Response from Pictyourlamp.com
Hello,
following our email exchanges, we have sent it to you as a second step.
have a nice day,
Lisa from Lampephoto.fr
Q
Quentin F.
Rating: 2 out of 5
following a purchase from 25/05/2023
A little disappointed with the rendering ...
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Response from Pictyourlamp.com
Hello,
We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr
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Nicolas D.
Rating: 3 out of 5
following a purchase from 23/05/2023
Fine
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jonathan J.
Rating: 3 out of 5
following a purchase from 22/05/2023
Really lovely. Too bad that for the price, the alarm clock effect is too plastic. It's also a shame that there are no instructions for all the functions: lamps, alarm clock, alarm, speaker.
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Response from Pictyourlamp.com
Hello,
We are very sorry that you are not satisfied with your order. Please refer to the back of the box in which the base was packed for any information regarding the base's functionality.
We hope to hear from you soon.
Best regards,
Alexandra from Lampephoto.fr
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Jeannine H.
Rating: 2 out of 5
following a purchase from 25/05/2023
We have no idea what the lamp looks like once the photos have been selected, and the result is inconclusive: the photos don't show up without lighting, and they don't show up well with lighting.
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Response from Pictyourlamp.com
Hello,
We apologize for the inconvenience. You can adjust the intensity of the light with the remote control, which allows you to change the color.
have a nice day,
Lisa from Lampephoto.fr
G
Gaelle C.
Rating: 3 out of 5
following a purchase from 26/04/2023
petite lamp and very limited design but satisfactory lamp
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Response from Pictyourlamp.com
Hello,
We are very sorry that you are not completely satisfied with your order. We do our best to make this as clear as possible on our website. Our personalized nameplates come in A4 or A5 format, so please make sure when you place your order that the size you have selected corresponds to your expectations.
We hope to see you soon on our site for new orders.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
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Lévi U.
Rating: 1 out of 5
following a purchase from 29/01/2023
The lamp worked properly for 1 week and when I asked what I could do, they didn't offer to repair it or even change it
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Response from Pictyourlamp.com
Hello,
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr
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Gil W.
Rating: 1 out of 5
following a purchase from 22/01/2023
The lamp I bought did not light up, too bad...
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Response from Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
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Pairoux A.
Rating: 3 out of 5
following a purchase from 11/05/2023
Even if the picture is very nice I received it with a big scratch on it, it's not very professional to send an item in this state. Thank you very much.
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Response from Pictyourlamp.com
Hello,
Following our e-mail exchanges, we have sent you another lamp.
A small change in your opinion would be nice.
have a nice day,
Lisa from lampephoto.fr
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