Customer reviews of Pictyourlamp.com

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Petra F.

Rating: 3 out of 5

Published on 10/12/2022 à 19h14 following a purchase from 29/11/2022

Is nice, but not worth the price.

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Brigitte V.

Rating: 3 out of 5

Published on 10/12/2022 à 18h49 following a purchase from 28/11/2022

Problem inserting the batteries in the base but otherwise good

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Response from Pictyourlamp.com Published on 17/05/2023

Hello, do not hesitate to send us the details of your concern at this address: [email protected], we are at your disposal to find a solution to satisfy you and hope that our lamp will please you.
Sincerely,
Ophélie from Lampephoto.fr

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Elodie R.

Rating: 1 out of 5

Published on 10/12/2022 à 17h53 following a purchase from 29/11/2022

Leave a mail the day of receipt of the package to date still no response, nor refund pay 3 box gifts received that 1 only!

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Laura D.

Rating: 3 out of 5

Published on 10/12/2022 à 14h50 following a purchase from 29/11/2022

Late delivery but good product

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Response from Pictyourlamp.com Published on 17/05/2023

Hello, we are sorry for this inconvenience, unfortunately beyond our control, we hope you will not hold us responsible and appreciate that you like your lamp.
Best regards,
Ophélie from Lampephoto.fr

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Jeannette S.

Rating: 3 out of 5

Published on 10/12/2022 à 12h50 following a purchase from 28/11/2022

Lamps are quite o.k. But should get three for the price of two, but have received only two.

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Magdalena R.

Rating: 1 out of 5

Published on 09/12/2022 à 19h19 following a purchase from 28/11/2022

Unfortunately the product looks much better in pictures than in reality. The quality is also bad and cheap.

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Ricardo M.

Rating: 2 out of 5

Published on 08/12/2022 à 09h47 following a purchase from 26/11/2022

There was a problem with my remote controls. It's impossible to reach the service department. Otherwise I liked it.

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Response from Pictyourlamp.com Published on 17/05/2023

Hello, We hope that our email exchanges have helped you and satisfied you. We apologize again for the delay in responding and we thank you for your understanding.
Sincerely,
Ophélie from Lampephoto.fr

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Daniel B.

Rating: 3 out of 5

Published on 07/12/2022 à 17h57 following a purchase from 25/11/2022

A little disappointed with the rendering

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Renate G.

Rating: 2 out of 5

Published on 07/12/2022 à 09h07 following a purchase from 24/11/2022

unfortunately, the lamp arrived broken here - has leaked - had to be returned - have ordered a new one though and hope that it works better this time.

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Catherine O.

Rating: 1 out of 5

Published on 06/12/2022 à 16h45 following a purchase from 24/11/2022

I didn't receive the right bases, but the photo plates are very nice and I'm waiting for the return of the right bases

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Response from Pictyourlamp.com Published on 16/05/2023

Hello, we are glad to know that you like our product. We have, as agreed together by email, sent the missing bases. Please do not hesitate to contact us at [email protected] if you have any questions. We would be very grateful for an update of your opinion.
Sincerely,
Ophélie from Lampephoto.fr

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Nicolas B.

Rating: 2 out of 5

Published on 04/12/2022 à 17h04 following a purchase from 21/11/2022

The plexi glass does not fit in the support (too wide) waiting for the return

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Response from Pictyourlamp.com Published on 17/05/2023

Hello, we were able to ship the base corresponding to your order of 21/11. We are sorry for the inconvenience and your understanding during our exchanges was greatly appreciated. We wish you a happy holiday season.
Sincerely
Ophélie from Lampephoto.fr

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Veronique R.

Rating: 3 out of 5

Published on 04/12/2022 à 15h10 following a purchase from 23/11/2022

Article in conformity with the request. Personalized text very well placed at the level of the photo. Great result. Received very quickly. I highly recommend it is very serious

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Response from Pictyourlamp.com Published on 17/05/2023

Hello, we are delighted to know that you enjoyed your photo lamp and our services, we hope to see you soon and would be very grateful for an update on your review.
Sincerely
Ophelia from Lampephoto.fr

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Swantje W.

Rating: 3 out of 5

Published on 03/12/2022 à 18h33 following a purchase from 22/11/2022

Lamp is super 😊 However, there was unfortunately a complaint with the base, which ran a bit slow. Is now but settled, but therefore unfortunately point deduction.

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Ethan L.

Rating: 3 out of 5

Published on 03/12/2022 à 12h11 following a purchase from 22/11/2022

Super nice but light problem after a week of use

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Response from Pictyourlamp.com Published on 24/05/2023

Hello, we are glad to know that you like your photo lamp and we apologize again for this rare inconvenience, if you encounter new problems, do not hesitate to contact us at [email protected].
Sincerely
Ophélie from Lampephoto.fr

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Stephanie D.

Rating: 3 out of 5

Published on 02/12/2022 à 21h41 following a purchase from 20/11/2022

Have actually imagined something better under it

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Olena L.

Rating: 1 out of 5

Published on 02/12/2022 à 20h14 following a purchase from 18/11/2022

Заказала с часами !!! Прислали самую дешёвую, заплатила 55 евро ,а прислали за 40 . Попросила назад деньги ,не прислали , обман просто . Не заказывайте ничего у них ...

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sylvie B.

Rating: 3 out of 5

Published on 02/12/2022 à 15h20 following a purchase from 19/11/2022

Disappointed because the size of the frame is only half of what was ordered, it should be A4

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
we are sorry to hear that you were disappointed by the size of the frame in your order. Please contact us at [email protected] so that we can resolve the problem as soon as possible.
Have a nice day,
Lisa from lampephoto.fr

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Chanel H.

Rating: 1 out of 5

Published on 01/12/2022 à 11h57 following a purchase from 20/11/2022

I Still don't have my painting!

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Catherine C.

Rating: 3 out of 5

Published on 28/11/2022 à 23h21 following a purchase from 17/11/2022

Delivery sent to a relay while paid to deliver to a home more received message dpd as delivered after received message time posted as delivered 2 hours later another message telling me delivered to a relay no address!.while should be delivered to a home! In addition claws Not very happy

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We are sorry for the inconvenience but delivery is not our responsibility.
have a nice day,
Lisa from lampephoto.fr

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Tea N.

Rating: 3 out of 5

Published on 28/11/2022 à 07h34 following a purchase from 15/11/2022

Order not complete. Contacted twice and received no feedback.

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Sylvie R.

Rating: 3 out of 5

Published on 26/11/2022 à 18h18 following a purchase from 15/11/2022

The base works well but the lanbe is rough and there are some small hiccups in the manufacturing process.

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Response from Pictyourlamp.com Published on 26/05/2023

Hello, we hope that your new lamp has arrived at its destination in good condition. We hope that we have reassured you about our products and that you will like them. We would be very grateful if you could review your opinion of us.
Sincerely
Ophélie from Lampephoto.fr

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Sabrina E.

Rating: 2 out of 5

Published on 26/11/2022 à 18h08 following a purchase from 15/11/2022

I received my order but it was incomplete. I sent a message a week ago to report the problem and no response in return. It doesn't make me want to recommend this site.

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Response from Pictyourlamp.com Published on 24/05/2023

Hello, we apologize again for the delay in processing your message and thank you for your understanding. We hope that we have been able to change your mind about our site and our services.
Sincerely
Ophélie from Lampephoto.fr

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Benoit T.

Rating: 3 out of 5

Published on 26/11/2022 à 06h45 following a purchase from 13/11/2022

order a wooden base bluetooth received black base bluetooth otherwise nice

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Response from Pictyourlamp.com Published on 24/05/2023

Hello, we hope your cradle arrived safely, we thank you for your order and would be very grateful for an update on your review.
Sincerely
Ophélie from Lampephoto.fr

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Lili T.

Rating: 1 out of 5

Published on 25/11/2022 à 22h43 following a purchase from 11/11/2022

Received the plate in good condition. But the support is not working. And to this day, no answer to my email...

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Stéphanie B.

Rating: 2 out of 5

Published on 25/11/2022 à 19h18 following a purchase from 13/11/2022

Disappointed with this reception after 2 mails sent for problem of the base, automatic answers and no resolution of my problem.

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Paolo S.

Rating: 2 out of 5

Published on 24/11/2022 à 18h05 following a purchase from 11/11/2022

The lamp is beautiful. Too bad I had also ordered the gift box and a usb socket but they were not in the package.

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Lydia B.

Rating: 1 out of 5

Published on 22/11/2022 à 23h34 following a purchase from 06/11/2022

Order late it was marked 24 hours, package broken

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Response from Pictyourlamp.com Published on 16/05/2023

Hello, we are sorry to learn of this delay, unfortunately beyond our control. Indeed the carriers can encounter problems during the delivery of your packages. We have nevertheless been able to reship your lamp free of charge as a commercial gesture.
We hope that your new lamp will satisfy you and we would be grateful for a comment on your opinion.
We remain at your disposal at [email protected] .
Sincerely,
Ophélie from Lampephoto.fr

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Shalie B.

Rating: 1 out of 5

Published on 21/11/2022 à 08h29 following a purchase from 26/09/2022

Krijg geen reactie!!! Eerder besteld, en toen verliep alles goed. Kort geleden weer besteld. Kreeg geen order nummer maar wel betaald. Ik heb pictyourlamp meerdere malen gemaild, maar helaas geen reactie. Dit had ik niet van ze verwacht.

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Seraina B.

Rating: 1 out of 5

Published on 19/11/2022 à 20h27 following a purchase from 07/11/2022

Zum kotzen

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Sandrine R.

Rating: 3 out of 5

Published on 19/11/2022 à 16h06 following a purchase from 08/11/2022

It is more a night light than a lamp, rather a gadget, for the price, not terrible

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Dac V.

Rating: 1 out of 5

Published on 18/11/2022 à 14h43 following a purchase from 07/11/2022

Plaatje beschadigd. Nog steeds heen en weer aan het mailen. Nu voor de 2de keer weer foto's sturen. Dus hopelijk word het nog opgelost

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Charles L.

Rating: 1 out of 5

Published on 15/11/2022 à 02h19 following a purchase from 03/11/2022

Very disappointed much too expensive by the product a real gadget

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Nadia L.

Rating: 3 out of 5

Published on 13/11/2022 à 16h57 following a purchase from 29/10/2022

Disappointed with the size, I thought it was going to be bigger otherwise the rendering is nice

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Response from Pictyourlamp.com Published on 25/05/2023

Hello, we are glad to hear that you like the rendering of your photo lamp. We are sorry for your inconvenience, we try to make our sites as understandable as possible for you. If you have any questions, we can be reached at [email protected].
Sincerely
Ophélie from Lampephoto.fr

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Solenn L.

Rating: 1 out of 5

Published on 13/11/2022 à 15h17 following a purchase from 30/10/2022

I ordered 2 items and received nothing I hope to receive next week

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Response from Pictyourlamp.com Published on 16/05/2023

Hello, following our email exchanges, we hope to have been able to reassure you and are sorry for the inconvenience caused by the abnormally long delay of your delivery. If you have any further questions please contact us at [email protected] . It would be a pleasure to see your opinion updated.
Sincerely,
Ophélie from Lampephoto.fr

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jimmy D.

Rating: 1 out of 5

Published on 13/11/2022 à 11h58 following a purchase from 02/11/2022

It was not what i thought it was

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sophie P.

Rating: 3 out of 5

Published on 11/11/2022 à 12h16 following a purchase from 29/10/2022

Very nice once in operation but a little disappointed despite advertising a 15×20 plate but finally it is 15×17 a little too bad I am undecided on a next purchase!

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Response from Pictyourlamp.com Published on 04/01/2024

Hello Sophie, thank you for your review of our Lampephoto.fr website. We're delighted that you enjoyed using our lamp, despite the slightly smaller size than you expected.
Have a nice day,
Lisa from lampephoto.fr

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Noelle H.

Rating: 3 out of 5

Published on 06/11/2022 à 12h20 following a purchase from 26/10/2022

Corresponds to the order

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Kirsten K.

Rating: 1 out of 5

Published on 25/10/2022 à 10h46 following a purchase from 13/10/2022

I am very disappointed!!! The expensive 24 hour delivery service arrived only 3 days late, my name was misspelled, the motif was reversed, my complaints went unanswered.

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Katrin G.

Rating: 3 out of 5

Published on 24/10/2022 à 12h51 following a purchase from 12/10/2022

Very fast delivery

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Nathalie L.

Rating: 1 out of 5

Published on 24/10/2022 à 06h09 following a purchase from 11/10/2022

Very disappointed the plexiglass plate was not the right size, I had to have it cut to the right size. It's a pity especially since it was for a gift so the me of the accounting details!

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Response from Pictyourlamp.com Published on 29/12/2023

Hello, we're sorry for the inconvenience.
After checking, I don't see any e-mail from you. If your lamp has a defect, we will reproduce it without delay.
Please contact us again at [email protected].
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr