English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
C
Rating: 1 out of 5
No response to my mails. Wanted to send something back but no one responds. Never again will I buy something from you
Translated reviews
Customer reviews of Pictyourlamp.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 9 760 published reviews
Summary of reviews
The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
Reviews 1, 2 and 3 stars
Reset filtersS
Rating: 1 out of 5
very scratched and cheap quality have expected more for 50€
Translated reviews
H
Rating: 2 out of 5
Disappointed, I had ordered a few years ago and we had received a beautiful lamp engraved on glass. So I ordered again with my eyes closed and what a surprise to discover a plexiglass instead of glass... Too bad, if I need to place an order of this type again, I will go and see what is done by the competition...
Translated reviews
M
Rating: 1 out of 5
Package received broken, very disappointed
Translated reviews
Response from Pictyourlamp.com
Hello, we are sorry to hear that, this inconvenience is unfortunately independent of us and it usually occurs during delivery by carrier. However, do not hesitate to contact us at [email protected] and we will be able to send you back your order as well as a commercial gesture to apologize for the inconvenience caused.
Sincerely,
Ophélie from Lampephoto.fr
Sincerely,
Ophélie from Lampephoto.fr
S
Rating: 2 out of 5
Dear mr/mrs The bottom of the lamp was very dirty i cant clean it because it is incide Kind regards sem
B
Rating: 3 out of 5
the photo is great,but the base was defective and no one responded to my request,too bad about the gift for mom
Translated reviews
A
Rating: 3 out of 5
Good quality, neat shipping but there is no inscription that I had put
Translated reviews
Response from Pictyourlamp.com
Hello, we hope we were able to rectify our error on your order and we apologize again for this inconvenience. We would be delighted to hear that you were satisfied with our commercial gesture.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
G
Rating: 1 out of 5
Not satisfied have already sent 2 maul because of a complaint because at the base the charging socket is broken and asked for replacement unfortunately no response received not customer friendly
Translated reviews
L
Rating: 3 out of 5
Magnificent lamp, the only drawback is that it does not work with batteries, it must necessarily be connected
Translated reviews
Response from Pictyourlamp.com
Hello, we hope we have been able to help you solve your problem, if any new complication should appear, you can contact us again at [email protected]. We would be very grateful for an update of your opinion.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
K
Rating: 2 out of 5
Er kwam geen bevestiging van mijn bestelling. Kwaliteit is niet goed ( slecht)
R
Rating: 2 out of 5
The size of the lamp differs significantly from the specified dimensions.
Translated reviews
V
Rating: 3 out of 5
Very nice lamp... I recommend...
Translated reviews
Response from Pictyourlamp.com
Hello, we are happy to hear that you like your photo lamp, a review of your opinion would be a great support.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
M
Rating: 1 out of 5
The result is an absolute disaster and a cheek, has nothing identical with the photos of your website. You advertise with premium quality and top design, but these are by no means recognizable. Which qualified designer was at work here is a mystery to me. The only thing that is qualitatively somewhat higher in delivery, which is the base whereby one must not forget the price. I urge you to call out a reasonable work!
Translated reviews
R
Rating: 1 out of 5
Glas was helemaal overzien van krassen. Dit was een cadeau en vind het zeer teleurstellend hoe ik dit heb moeten afleveren. Vandaar 1 ster.
D
Rating: 3 out of 5
Mooie lamp maar helaas zit het glas niet stevig op de standaard waardoor het glas veel wiebelt
K
Rating: 2 out of 5
My lamp only holds batteries for two days 🙄
Translated reviews
Response from Pictyourlamp.com
If you encounter any further complications, please do not hesitate to contact us again at [email protected].
Sincerely
Ophelia from Lampephoto
Sincerely
Ophelia from Lampephoto
J
Rating: 3 out of 5
I am not happy, I received the picture but it does not fit in the base I sent you a message asking if there were several models of base but I have no news???
Translated reviews
Response from Pictyourlamp.com
Hello, we have sent you the base corresponding to your order, but we haven't heard from you since. We hope it will arrive without a hitch. We apologize again for this fortuitous error and hope you enjoy your lamp.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
A
Rating: 3 out of 5
Great gift, shipping very fast but too expensive for the price, the plexiglass was not cut fine and it looks a little dusty in the slices. Cheap material but the person super awesome
Translated reviews
D
Rating: 3 out of 5
Very good product, good quality and very fast reception!
Translated reviews
Response from Pictyourlamp.com
Hello, delighted to hear that you were satisfied with our services. An update on your review would give us great pleasure and support.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
A
Rating: 1 out of 5
Package has not arrived
Translated reviews
D
Rating: 1 out of 5
Terrible service, have got the last 2 orders wrong and will not answer my emails to rectify the problem..very poor.
E
Rating: 3 out of 5
Not very happy because one of the two is broken
Translated reviews
Response from Pictyourlamp.com
Hello, thank you for contacting us by e-mail, we hope that your return has arrived safely and that our commercial gesture will satisfy you. Once again, we apologize for any inconvenience you may have caused us.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
T
Rating: 1 out of 5
Until now, the delivery has not arrived. Supposedly dpd has delivered, but never arrived with me. The seller has unfortunately not responded to my request so far. I have requested money back, but nothing more frhört...🤷♀️ Currently I am dissatisfied. Hope I get feedback and my money soon.
Translated reviews
S
Rating: 1 out of 5
Please reply on my email!!
F
Rating: 3 out of 5
The website lacks information on delivery costs, but in itself is reasonably clear and the tips are good. It would be cool if you could get a rough preview of how the personalized lamp will look.
Translated reviews
A
Rating: 3 out of 5
The foot of lamps and pretty but the figurine of the top I find that it is badly cut it is not pretty at all
Translated reviews
Response from Pictyourlamp.com
Hello,
following our email exchanges, we have sent you a new lamp. A small change to your review would be very nice.
have a nice day,
Lisa from lampephoto.fr
following our email exchanges, we have sent you a new lamp. A small change to your review would be very nice.
have a nice day,
Lisa from lampephoto.fr
S
Rating: 3 out of 5
The lamp unfortunately has a small loose contact. Have ordered because this should be a birthday gift extra with express shipping for 8 € when did the shipment arrived. 1 day later. Have also already written ne mail but unfortunately came back until now nix. Too bad.
Translated reviews
R
Rating: 3 out of 5
I put 3 that could have been more or less.Delivery times not respected visibly due to the deliveryman.I had typed on the engine support photo crystal ... the support is in plexi I think.I take responsibility or perhaps the material was not mentioned anywhere ... That the work performed is excellent, very beautiful ... so I accept the small inconveniences.
Translated reviews
Response from Pictyourlamp.com
Hello, we apologize for any inconvenience you may have experienced. We do mention the fact that our lamps are made of Plexiglas, but we take your opinion into account and are constantly trying to improve our services to be as clear and transparent as possible with you. We are nonetheless delighted to know that you like the look of your photo lamp.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
J
Rating: 1 out of 5
Problem on the article, a manufacturing defect No return from them following my contacts Not serious and very disappointed
Translated reviews
G
Rating: 1 out of 5
Shipping much too expensive and takes longer than described.is thus no flash shipping.
Translated reviews
M
Rating: 1 out of 5
No lamp received ... Each time they said I was supposedly not at home ...
Translated reviews
E
Rating: 3 out of 5
Very nice but the light only works halfway and the remote control
Translated reviews
Response from Pictyourlamp.com
Hello,
if you have any problems with your base, please contact us at [email protected] and we'll replace it for you.
have a nice day,
Lisa from lampephoto.fr
if you have any problems with your base, please contact us at [email protected] and we'll replace it for you.
have a nice day,
Lisa from lampephoto.fr
L
Rating: 2 out of 5
The principle is great. I ordered a Harley Davidson lamp. In the package, there is unfortunately a small piece of broken plastic representing the rear view mirror. It was a gift I gave to a Harley fan friend who told me it was no big deal and that she would put a glue dot. But it was still embarrassing for me.
Translated reviews
Response from Pictyourlamp.com
Hello, sorry to hear about this, unfortunately this problem occurs during delivery and despite protection packages can be damaged. We can be reached at [email protected] if we can help we will gladly do so.
Sincerely
Ophélie from Lampephoto.fr
Sincerely
Ophélie from Lampephoto.fr
S
Rating: 3 out of 5
The lamp 💡 is great, only the remote control is broken and no response back from the company
C
Rating: 3 out of 5
Lamp Conforms to what is presented.
Translated reviews
G
Rating: 3 out of 5
I expected more
Translated reviews
L
Rating: 3 out of 5
Unfortunately, only the plexiglass arrived and not the LED socket. However, this was quickly clarified with customer service and the LED base will now be reshipped.
Translated reviews
S
Rating: 3 out of 5
Fast and careful shipping. A small downside on the quality of cutting the plate: not very well done
Translated reviews
Response from Pictyourlamp.com
Hello,
We're sorry for the inconvenience, please contact us at [email protected], we'll take the time to solve your problem.
have a nice day,
Lisa from lampephoto.fr
We're sorry for the inconvenience, please contact us at [email protected], we'll take the time to solve your problem.
have a nice day,
Lisa from lampephoto.fr
J
Rating: 1 out of 5
The lamp does not work and I do not have a phone number to reach this seller
Translated reviews
J
Rating: 1 out of 5
Bonghjornu I am not happy the light block does not work and can on top
Translated reviews
Response from Pictyourlamp.com
Hello, we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Alexandra from Lampephoto.fr
Best regards,
Alexandra from Lampephoto.fr