Customer reviews of Pictyourlamp.com

I had asked a question after the order. No response! The placement of the "plastic" part in the notch is not clear. Fixed or mobile?

Very disappointed, I sent a message about an error in my order and no response, deplorable after-sales service

Great. And. 5. Stars

Damaged lamp, Not compliant with the provided base, Questionable quality, Dirty trail, Chip in the glass edge, No customer service and after-sales. No refund or compensation

Quality that turns out to be mediocre. Received a black base while I had ordered a cracked white one.

We are disappointed that the photo is cropped, for a runner it is important to see the legs. More generally, we regret that we are not offered several framing options before making the personalized lamp because afterwards it is too late. Regarding a gift, we are disappointed. Furthermore, the batteries are not provided.

The product itself is nice. But the customer service is non-existent! I sent 2 or 3 messages to request a refund for my shipping costs due to a 5-day delay on a 24-hour delivery and I still haven't heard back!

Product not as it appears in the representation when you go to see it on the site. Failed

Unfortunately, the wrong socket was delivered and upon inquiry, I have unfortunately not received any response so far.

Even if I specifically bought the express delivery option, my package arrived days after the expected date (it was supposed to be a birthday gift), and the company didn't even refund me the delivery price.

Received a smaller plate The size of the plate does not match the dimensions given on the site

Actually, I am satisfied with the delivery, but I received the wrong car. I did write an email, but I still haven't received a response to this day.

Great idea but sometimes the realization of the plates is not very satisfactory (scratches, streaks,...)]}]} assistant to=translations code to=translations {

Beautiful lamp and very realistic engraved. The lighting colors are very bright. Unfortunately, you can't dim at this price, and the battery is very weak. It cannot operate wirelessly as a night light (it must remain with power supply). Very unfortunate.

Hello, the base I ordered is not the right one and there's no way to set the language to French and no one contacts me. Disappointed with this purchase and no service to contact.

I only give 3 stars because the lamp is nice in the dark with the LED lighting, but unfortunately there are small round spots like glue marks that spoil the aesthetics (I have removed the protective film well)

I received my lamp, the photo is cut off, I contacted customer service by email, no response

I did not receive my package which was sent to the wrong pickup point (sent 170km from the requested pickup point!). No response from Lampephoto despite my follow-ups (email, website, facebook).

Money paid and no goods received.

Sorry, you noted on your site delivery 24h, 48h I received it two weeks later, so I am disappointed.

I am trying to return the order, but after sending a message to them, there was not much of a reply regarding how I can return the order.

Nothing to say about the beauty of the product as well as the shipping which is very fast. However, one light base out of the 3 products ordered (for Christmas gifts) was defective and I received no response from customer service after sending an email 2 weeks ago.

After sending an email forgetting the order number, I sent another email this time with the order number, and after 1 week of waiting regarding a base problem, I received no news. Having already purchased once without issue, then a second time with a problem without response, and since I cannot use this base, that is why I give 1 star.

I contacted them but they never replied

I ordered on December 22, package received on December 27, while the site guaranteed delivery on 12/25, anyway let's move on. I ordered 3 lamps for my nephews, I wanted 2 with the singer JUL and 1 with the singer NINHO. I received the opposite, how to return it to get what I want? Thank you for your response as there is no way to contact you otherwise. Nadine DUTEMPLE. I ordered 3 lamps.

The item arrived broken. Poor customer service.

I paid for 24-hour delivery and the package arrived 7 days later

Paying delivery fees just to have them not respected by a lousy carrier, and on top of that, when we write emails to the site, no one responds to us.

I paid extra shipping costs for express delivery and the item arrived much too late. Not recommended

Delivery was guaranteed on 12/24/2025 (for Christmas) with a payment of €9.90 for a "24h UPS express delivery". I opted for this option by paying an extra for the 24h delivery which ultimately was not carried out! Disappointment not to have been able to offer this gift on Christmas Eve but 6 days later because the delivery was made, after complaint, on Monday 12/29/2025! Not a small delay... of one day. Added to the disappointment are the additional costs for a delivery supposed to be "EXPRESS in 24h" paid for nothing. First order on the site Lampephoto.fr very disappointing. I do not recommend this site not only for a delay but for having assured me against payment of an extra, a delivery for an important day when it was only carried out almost 1 week later. It is a total lack of respect and seriousness on the part of this seller. seriousness

The article is far from matching the photo, poor quality, not even daring to offer it to whom it was intended.. not satisfied

The lamp is pretty but a week's delay in delivery due to an issue between the delivery person and the relay point. Customers should not have to deal with these problems, change the delivery person or relay point.. furthermore, I sent you 4 emails that went unanswered, I had to manage with the carrier myself.. it's a shame..

Item received scratched and not good as a gift. Contacted them multiple times, they do not respond.

I ordered and paid for a USB adapter for the lamp, but none was included in the delivery. I immediately complained about it but received no feedback.

Meets my expectations

The image is perfect, but the alarm light is too bright, and the spoken language not being French makes it difficult, disappointed with the purchase

Beautiful lamp delivered quickly, however the ordered USB adapter is missing from the order. Despite 2 requests sent through the site, I have received no responses, hence the 2 stars.

The lamp arrived after 17 days and with the printed part damaged! Too bad because it would have been really beautiful and impressive!

DELIVERY TIME 48 HOURS, NOT RESPECTED

Hello, the lamp is very well made, but I sent two emails for a request that remains unanswered, hence the 3 stars which would be more for customer service.