The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
The delivery time is not respected with the amount given
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Response from Pictyourlamp.com
Hello,
We're sorry to hear about this delay, which is unfortunately beyond our control. Carriers may encounter problems during the delivery of your parcels.
Have a nice day,
Lisa from lampephoto.fr
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Blanc M.
Rating: 3 out of 5
following a purchase from 06/02/2022
The remote control does not work.
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Response from Pictyourlamp.com
Good day to you,
following our email exchanges, we hope you have received your new remote control.
Have a nice day,
Lisa from lampephoto.fr
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Johanna K.
Rating: 3 out of 5
following a purchase from 05/02/2022
Problem-free order,super product,fast delivery
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DANIELE D.
Rating: 1 out of 5
following a purchase from 02/02/2022
Lamp arrived broken
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Response from Pictyourlamp.com
Bonjour, nous sommes désolé de ce désagrément. Nous faisons de notre mieux pour protéger les lampes pour le transport. Nous vous avons renvoyée votre lampe le 07/02/22 suite à nos échanges. Nous aurions apprécié un avis final un peu plus sympa. Tans pis, merci de votre commande et bonne journée à vous.
cordialement,
Thomas de Pictyourlamp.com
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Hirondine P.
Rating: 3 out of 5
following a purchase from 02/02/2022
Not bad but I admit that I expected better! After I received my package very quickly and with a beautiful packaging!
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Response from Pictyourlamp.com
Hello, we are sorry that you are not entirely satisfied with your order. We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please don't hesitate to contact us again at [email protected] , we'll be delighted to hear from you.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
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Arzu H.
Rating: 3 out of 5
following a purchase from 02/02/2022
I just didn't appreciate the quality of the order whether it was with batteries
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Response from Pictyourlamp.com
Hello, we're sorry for the inconvenience. We do our best to process your photos. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the quality problem, and we'll send your order back to you.
We try to make this as clear as possible on our website. All our acrylic glass plates require a base with a USB connection or batteries to be illuminated and held vertically.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
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Elodie M.
Rating: 3 out of 5
following a purchase from 01/02/2022
Disappointed that the order of the frames is not indicated so the pictures are not as I wanted and given the price impossible to reorder. Otherwise the result is nice anyway
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Response from Pictyourlamp.com
Hello, we're glad you like the result of our product. We do our best to make it as clear as possible on our site. For any plate personalization, on the page for importing your photos, a visual reference is there to help you visualize the placement and order of your photos. If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to discuss them with you.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
R
Ronald K.
Rating: 3 out of 5
following a purchase from 29/01/2022
Everything worked well! Only an order confirmation has been missing! Otherwise everything ok!
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Maryse S.
Rating: 1 out of 5
following a purchase from 23/01/2022
The finish of the frame is not very clean. It looks like it was cut in a hurry.
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Bogdan J.
Rating: 3 out of 5
following a purchase from 14/01/2022
Fast delivery and very good product for small price
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Wilfried L.
Rating: 2 out of 5
following a purchase from 09/01/2022
The goods are cöllig ok, but since I ordered and paid Express the order took 4 business days to be delivered. The company ignored my request for a refund of the express surcharge although it was clearly evident in the delivery process that there were delays in transport.
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Response from Pictyourlamp.com
Bonjour, nous sommes désolé pour le retard du transporteur indépendant de notre volonté. Nous avons expédié votre commande le jour même ou vous l'avez passée.
Avec toute nos excuses pour le désagrément je vous souhaite une bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
S
sylvette A.
Rating: 2 out of 5
following a purchase from 10/01/2022
The package was damaged, fortunately, the inner protection allowed the reception of the order correctly,
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Thomas S.
Rating: 1 out of 5
following a purchase from 02/01/2022
Very cheap processing, for the price never again, have to this day my refund for a cancelled order not yet received is now 14 days ago.
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Response from Pictyourlamp.com
Bonjour, nous sommes désolé si le remboursement a tardé. Après vérification il a bien été effectué.
Bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
M
melanie B.
Rating: 3 out of 5
following a purchase from 30/12/2021
Nice lamp. Too bad we can't see how it looks in the pictures. Fast order and delivery. Good supplements a little too many. But good it is manufactured in France.
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Response from Pictyourlamp.com
Hello, we're glad you like our product. Unfortunately, it is impossible for us to provide you with a preview of the result of your personalized lamp on our site. Our team will do its best to process each of your photos. If you would like to give us any additional information about the processing of your lamp, please go to the "additional details" section when you finalize your order.
If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to hear from you.
We hope to hear from you soon.
Best regards,
Alexandra from Lampephoto.fr
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Christian V.
Rating: 1 out of 5
following a purchase from 20/12/2021
I had placed a 24 hour express order and paid extra for it. The delivery arrived with several days delay, in principle, normal delivery time with me. Then I wanted to have the surcharge I paid for the express delivery, back again. Is yes I think also quite clearly understandable. After several e-mails with a certain Ophelia, which explained to me several times, that they do not blame but the transport company. In this case it does not matter at all how the delay came about. Fact is, I have placed an order with you and paid you the money for a service that was not provided. It is an impertinence not to report now and simply wrongfully withhold my money.
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Response from Pictyourlamp.com
Bonjour, nous sommes désolé pour le retard du transporteur indépendant de notre volonté. Nous avons expédié votre commande le jour même ou vous l'avez passée en express comme demandé.
Avec toute nos excuses pour le désagrément je vous souhaite une bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
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Flavie P.
Rating: 2 out of 5
following a purchase from 22/12/2021
I am not disappointed with the pdt itself, only I provided a photo that was not adapted, we did not make a return on this subject and so I am very disappointed with the result the face of my daughter is cut it's really a shame
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Response from Pictyourlamp.com
Hello, we are sorry for the inconvenience. Indeed, depending on the shape of the lamp, it is preferable to provide an adapted photo. We try to explain it as well as possible in our fore to the question. When a photo is really not adapted, we warn by mail and put the order on hold. For your order, the graphic designer in charge to judge that can adapt it. We are sorry that it does not suit you. I invite you to come back to us on this subject at [email protected]
Good day,
Sincerely,
Thomas of Lampephoto.fr
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Pauline P.
Rating: 2 out of 5
following a purchase from 23/12/2021
I paid for shipping so that it would arrive in 24 hours and it did not! Really disappointed
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Response from Pictyourlamp.com
Hello, we are sorry that you are not satisfied with the delivery time, however, we have the manufacturing time of 24 hours, but also the time of the carrier is which is to be taken into account.
Best regards,
Lisa from Lampephoto.fr
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Fabrice B.
Rating: 3 out of 5
following a purchase from 23/12/2021
I'm very pleased with the service and the quality of the product.
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Response from Pictyourlamp.com
Hello, we are glad to know that you like our product. Unfortunately the delivery time is beyond our control.
We apologize for the inconvenience and wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
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Marie-Thérèse V.
Rating: 3 out of 5
following a purchase from 17/12/2021
Disappointed by the rendering!
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Vadim F.
Rating: 3 out of 5
following a purchase from 21/12/2021
The did not arrive quite timely. Although it was ordered by express.express shipping was also paid.
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Anjarasoa R.
Rating: 2 out of 5
following a purchase from 21/12/2021
Not recommended
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Laurence H.
Rating: 3 out of 5
following a purchase from 19/12/2021
Very nice lamp but it is damaged in the corner
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Response from Pictyourlamp.com
Hello,
as agreed by e-mail, we have replaced your lamp. A little feedback would be great!
We are very sorry for the inconvenience.
Best regards,
Lisa from Lampephoto.fr
N
nicolas B.
Rating: 3 out of 5
following a purchase from 18/12/2021
The order was easy to place and the delivery was very fast. It's a pity that the alarm clock consumes the batteries at a crazy speed
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Response from Pictyourlamp.com
Hello,
following our exchanges, the problem was with the batteries, not the alarm clock. It would be great if you could change your mind.
Have a nice day,
Lisa from Lampephoto.fr
C
Christine F.
Rating: 3 out of 5
following a purchase from 18/12/2021
Disappointed on the photo scratched and not the charger that the wire😞 Otherwise fast delivery.
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Response from Pictyourlamp.com
Hello,
Please contact us by e-mail at [email protected], so that we can work out an arrangement for the lamp. As for the USB adapter, it is not supplied with the lamp.
Have a nice day,
Lisa from lampephoto.fr
M
martine W.
Rating: 2 out of 5
following a purchase from 19/12/2021
The lamp is very nice. However, I received it with a slight detachment at the base. I was surprised to have a USB connection. I had to buy an adapter. It might be good to have a little clearer descriptions on this subject.
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Response from Pictyourlamp.com
Hello, we're sorry about this misunderstanding.
We do our best to make it as clear as possible on the site. Our bases with USB connection are supplied with a cable. We also offer bases for sale on our site, but these have to be paid for additionally.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
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Patrick S.
Rating: 1 out of 5
following a purchase from 13/12/2021
Product is great. But gift packaging has been missing. Product was simply in an ugly cardboard box. Not what you imagine when you order, pay and also expect a premium gift box!
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Response from Pictyourlamp.com
Bonjour, nous sommes désolé de cet oubli. Nous vous avons remboursé l'emballage cadeau, une petite modification de votre avis pour nous dire ce que vous pensez du produit serait super ! ;)
Bonne journée à vous et à bientôt.
Cordialement,
Thomas de pictyourlamp.com
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Rachel L.
Rating: 1 out of 5
following a purchase from 17/12/2021
I never received my package that was supposed to arrive for Christmas
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Response from Pictyourlamp.com
Hello,
following our exchanges and the resolution of the problem, a small modification of your notice would be nice.
Thank you in advance.
Have a nice day,
Sincerely,
Thomas Lampephoto.fr
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Laetitia R.
Rating: 3 out of 5
following a purchase from 17/12/2021
I ordered 3 lamps. When I received my order I only had 2 in my package. I am looking in vain for a phone number to contact you but no one answers the phone. I sent an email as this is the only way we can reach you. They sent me back the missing lamp and when I unpacked it was missing the base. So I had to again make a mail. The result is that no one got their gift on time and I had to buy another gift while waiting to get my photo lamp.
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Response from Pictyourlamp.com
Hello, we apologize for this inconvenience. We hope to have satisfied you despite this rare error. If you encounter any further problems, please do not hesitate to contact us again by e-mail at [email protected].
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
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Brice B.
Rating: 3 out of 5
following a purchase from 14/12/2021
Very nice but the base does not work
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Response from Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
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Ariane D.
Rating: 3 out of 5
following a purchase from 11/12/2021
The lamp turns on by itself without my asking and the remote control disconnects...
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Response from Pictyourlamp.com
Hello,
Following our email exchanges, the problem was with the base. A new base has been sent as agreed.
Have a nice day,
Lisa from lampephoto.fr
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Alexandra G.
Rating: 3 out of 5
following a purchase from 14/12/2021
Nice, but 2 lamps controlled 1 remote control works on the 2 and 1 remote control does not work.
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Response from Pictyourlamp.com
Hello,
Our products are guaranteed for 1 year. Please contact our after-sales service.
Have a nice day,
Lisa from lampephoto.fr
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patrick H.
Rating: 3 out of 5
following a purchase from 13/12/2021
I have a lamp I have a line on my face when I turn it on
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Response from Pictyourlamp.com
Hello,
following our email exchanges, a new lamp has been sent to you. We hope you like it.
A small change in your opinion would be nice.
have a nice day,
Lisa from lampephoto.fr
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Delphine F.
Rating: 2 out of 5
following a purchase from 14/12/2021
I received my 4 lamps ordered in fast delivery, well protected, with small papillotes inside (nice attention) unfortunately 1 out of my 4 lamps does not work anymore (support) I hope bcp that a new one will be sent to me so that I can order again...
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Response from Pictyourlamp.com
Hello,
Following your request, and the replacement of your defective base, can you update your opinion?
Thank you very much,
Thank you very much,
Thomas from Lampephoto.fr
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Mariarosaria L.
Rating: 3 out of 5
following a purchase from 13/12/2021
Beautiful. Right on time.
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Nathalie H.
Rating: 3 out of 5
following a purchase from 13/12/2021
speed and efficiency
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Béatrice B.
Rating: 3 out of 5
following a purchase from 14/12/2021
Not the base clock lamp worked 3 days
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Response from Pictyourlamp.com
good morning,
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we will replace your base.
Best regards,
Lisa from Lampephoto.fr
K
Kilian B.
Rating: 2 out of 5
following a purchase from 11/12/2021
Ordered 3 lamps Two are perfect and one with defects (it can happen) The service was warned but they are doing the dead
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Response from Pictyourlamp.com
Hello,
We're sorry for the inconvenience. We have tried to contact you by e-mail to resolve this issue. We look forward to hearing from you.
Best regards,
Lisa from Lampephoto.fr
M
Messaline P.
Rating: 3 out of 5
following a purchase from 11/12/2021
Super
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Sandrine P.
Rating: 1 out of 5
following a purchase from 09/12/2021
Nice lamp. But very unhappy to have paid 2 instead of one! I will not recommend your site.
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Response from Pictyourlamp.com
Hello,
we are sorry for the misunderstanding. There are indeed 2 different orders from you. As both orders have been produced and shipped, there is not much we can do. We have sent you a small gift as a commercial gesture. Hoping that you will come back and modify your comment ;)
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
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christian C.
Rating: 2 out of 5
following a purchase from 11/12/2021
the lamps are well manufactured on this point no problem, on the other hand level light it is really weak, I do not agree with the naming "lamp" that should be replaced by "night light" term less misleading for the consumer...
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Response from Pictyourlamp.com
Hello,
You need to use the remote control on the base to choose the intensity of light you want.
have a nice day,
Lisa from Lampephoto.fr
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