Pictyourlamp.com consistently earns praise for fast delivery and reliable shipping, with many orders arriving the next day or within tight timeframes and items arriving as described. Customers highlight strong product quality and finish, noting accurate representation on the site, detailed craftsmanship, and displays that delight recipients. The store’s customer service and responsiveness are also repeatedly commended, supporting smooth ordering experiences and quick assistance when needed. Gift-worthy appeal is a common thread, with lamps and photo lamps described as beautiful, well-received, and suitable for various occasions.
I received my package with the bluetooth cradle in it and I can't put it on charge because it's broken inside...
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Response from Pictyourlamp.com
Hello,
after replacing your base, a little feedback would be nice!
Thanks in advance,
Thanks in advance,
Thomas from Lampephoto.fr
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Marie Therese C.
Rating: 3 out of 5
following a purchase from 07/08/2021
The photo rendering is a bit distorted compared to the original
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Response from Pictyourlamp.com
Hello,
following our email exchanges, a new lamp has been sent to you. A small modification of your comment would be super nice.
have a nice day,
Lisa from lampephoto.fr
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Priscilia L.
Rating: 3 out of 5
following a purchase from 15/07/2021
Nothing to say about the item but for the shipping I got screwed paying 9€ more for delivery to have the item under 24h and it arrived a week later 😒
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Response from Pictyourlamp.com
Hello,
we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express as requested.
Have a nice day,
Lisa from lampephoto.fr
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Noelle L.
Rating: 2 out of 5
following a purchase from 04/07/2021
The lamp does not work with batteries, only on sector, I have reported it but I have no return
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Response from Pictyourlamp.com
Hello,
following our email exchanges, it turned out that the problem was with the batteries. A small change to your review would be nice 😉
Thanks in advance.
Have a nice day.
Best regards,
Lisa from Lampephoto.fr
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Valérie Marie O.
Rating: 2 out of 5
following a purchase from 08/06/2021
Disappointed with the quality of the support
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Response from Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be nice!
Thanks in advance,
Best regards,
Lisa from Lampephoto.fr
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David G.
Rating: 3 out of 5
following a purchase from 11/06/2021
Lack of finish on the outside cutouts. It's a shame because the engraving is great !
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Julien L.
Rating: 2 out of 5
following a purchase from 03/06/2021
I'm very pleased with this product, it works well, although it's a bit fragile, but I'm very disappointed with the photo printing, the frame is in the shape of a diamond but we can't adapt the photos ourselves and the company doesn't do it for us. I've been using it for a while now, but it's a good idea to keep it up to date with the times.
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Ahmed L.
Rating: 1 out of 5
following a purchase from 28/05/2021
The product is of acceptable quality and the delivery time is very attractive but not respected, it arrived 2 days after the day of delivery.
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Response from Pictyourlamp.com
Hello, we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express delivery as requested.
We are sorry for this situation and count on your understanding, I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
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Christine J.
Rating: 3 out of 5
following a purchase from 28/05/2021
beautiful product
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Valerie H.
Rating: 3 out of 5
following a purchase from 26/05/2021
Fast delivery product a little expensive for the quality base just holds the support not safe risk of breaking if moved
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Stéphane H.
Rating: 1 out of 5
following a purchase from 25/05/2021
Correct product Delivery time not respected - 1 week (indicated 24h on the site)
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Response from Pictyourlamp.com
Hello, we are sorry for the delay of the carrier beyond our control. We shipped your order the same day you placed it.
With all our apologies for the inconvenience I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
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Monique P.
Rating: 3 out of 5
following a purchase from 24/05/2021
I am very pleased with the quality of the product I ordered, but the delivery time was not respected despite the fact that I was invoiced.
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Response from Pictyourlamp.com
Hello,
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
Have a nice day,
Lisa from Lampephoto.fr
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Mickaël M.
Rating: 3 out of 5
following a purchase from 23/05/2021
The lamp was well received and well made. I do not put the best note because it arrived with scratches.
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Response from Pictyourlamp.com
Hello,
We're sorry for the inconvenience. Please contact us at [email protected], so that we can arrange a lamp exchange.
have a nice day,
Lisa from lampephoto.fr
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Jessica C.
Rating: 2 out of 5
following a purchase from 23/05/2021
I am very disappointed the photo lamp is pretty and the drawings are well done. I received it quickly but the price is much too high 40euro for what I know the lamp is very small and not of good quality it's really exaggerated I was really expecting something better very disappointed I will not order anymore
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Response from Pictyourlamp.com
Hello,
You can choose the lamp size when you place your order.
have a nice day,
Lisa from Lampephoto.fr
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Mickael K.
Rating: 2 out of 5
following a purchase from 20/05/2021
Not bad but BEWARE THEY ADVERTISE DIMENSIONS THAT HAVE NOTHING TO DO WITH THE REALITY LIES
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Response from Pictyourlamp.com
Hello,
the dimensions of A4 and A5 formats may vary depending on the model chosen, as indicated on the site.
have a nice day,
Lisa from Lampephoto.fr
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Yohan V.
Rating: 3 out of 5
following a purchase from 11/05/2021
I'm happy with the result, the heart shaped photo but it's a shame that the light doesn't illuminate the whole heart shape
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Response from Pictyourlamp.com
Hello,
You can change the brightness with the remote control, which allows you to brighten or dim the lamp.
have a nice day,
Lisa from lampephoto.fr
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Freddy L.
Rating: 2 out of 5
following a purchase from 19/05/2021
I have ordered a lamp with the supplement to be delivered in 24/48h and received the package that 5 days after I would like to be reimbursed for the additional costs that I made in advance thank you, my otherwise very good lamp a little small but it goes its pass thank you bcp
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Nadine H.
Rating: 3 out of 5
following a purchase from 19/05/2021
I have received my order and I am very pleased with the service.
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Cécilia C.
Rating: 3 out of 5
following a purchase from 16/05/2021
I put 3 stars because of the delivery because the package I received was in bad condition. The box was open and torn. I would recommend this gift idea but the reception of the parcel leaves something to be desired. I would recommend this gift idea but the reception of the package leaves me wanting more.
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Response from Pictyourlamp.com
Hello,
we're sorry about the problem you had with the delivery, which is unfortunately out of our hands. However, we are very pleased that you liked the lamp.
have a nice day,
Lisa from lampephoto.fr
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Thierry L.
Rating: 3 out of 5
following a purchase from 16/05/2021
The screen print is a little light and too bad it's plastic!!!
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Response from Pictyourlamp.com
Hello,
We are very sorry that you are not satisfied with your order.
I've done some research into your problem and I don't see any record of your complaint. You can contact us at [email protected] with a simple photo to confirm the light engraving problem and we will return your order to you.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
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Eric J.
Rating: 3 out of 5
following a purchase from 04/05/2021
I thought that the picture was reproduced in color. However, it is not. The reproduction is not faithful to reality 😔 Too bad!!!...
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Response from Pictyourlamp.com
Hello,
as indicated on our site, the photo is not in color, but in black and white. It's the LEDs that give your lamp color as well as light.
Have a nice day,
Lisa from lampephoto.fr
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Serghei P.
Rating: 3 out of 5
following a purchase from 01/05/2021
I thought it was glass (crystal)
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Audrey S.
Rating: 2 out of 5
following a purchase from 09/05/2021
Disappointed, not what I expected. Not much explanation for the description
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Response from Pictyourlamp.com
Hello,
we have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr
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David H.
Rating: 2 out of 5
following a purchase from 05/05/2021
I paid 7,90 for a delivery in 48 hours and the lamp arrived after 7 days. And of course after Mother's Day I am very disappointed with the delivery I asked for a refund of the delivery costs but without success
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Response from Pictyourlamp.com
Hello, we're sorry to hear about this delay, which is unfortunately beyond our control. Indeed, carriers may encounter problems during the delivery of your parcels as Mother's Day approaches.
With all our apologies for the inconvenience I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
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Ciro S.
Rating: 3 out of 5
following a purchase from 04/05/2021
You can do more the article arrived broken unfortunately
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Alexander A.
Rating: 1 out of 5
following a purchase from 03/05/2021
Came not as promised
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Response from Pictyourlamp.com
Bonjour à tous !
Nous vous présentons nos excuses pour le désagrément occasionné. Votre colis a effectivement été perdu par GLS. Nous vous avons renvoyé votre commande. Par la suite, nous n'avons plus eu de nouvelles de votre part. Nous serions heureux d'une petite modification de votre message ;)
Nous nous excusons pour ce retard sur lequel nous n'avons aucune influence.
Avec nos meilleures salutations,
Thomas de Pictyourlamp.com
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Juan Carlos G.
Rating: 1 out of 5
following a purchase from 27/04/2021
My experience has not been good since I placed an order three days before Mother's Day from Spain and I did it because it said that the shipment in 48h could be in Madrid in this case.it turns out that I did not receive it until 6 days later I asked for it on Wednesday and it arrived on Monday.They tell you that it is approximately 48 hours, in my opinion they can not put that, you pay for the shipment of 48 hours and then if you want it in 24 hours you pay more, I doubt very much that it is so because the company that makes them the delivery, GLS, told me that when it leaves France minimum are 2 days you want to leave France plus another two in this case to Madrid, therefore do not comply with what they say and there are many comments that are late too, so they have a problem ma with the transport company or are they not complying with the planning they say they do.I would not recommend this product to anyone who wants to buy a new one, but I would recommend it to anyone who wants to buy a new one.
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Astrid P.
Rating: 3 out of 5
following a purchase from 16/04/2021
Top
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Martijn P.
Rating: 3 out of 5
following a purchase from 14/04/2021
De aangegeven levertijd klopt niet wacht al 2 weken op de lamp hoop dat hij voor moederdag wel geleverd word
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Pascaline R.
Rating: 3 out of 5
following a purchase from 12/02/2021
But I think it's a shame you don't put the batteries in with...
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Response from Pictyourlamp.com
Hello, we're sorry about this misunderstanding.
We try to make it as clear as possible on our site. Our cradles with USB connection are supplied with a cable, and we also offer batteries for sale on our site, but these have to be paid for additionally.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
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Tim V.
Rating: 1 out of 5
following a purchase from 07/02/2021
De plexiglas plaat heeft aan de achterkant kant allemaal vlekjes niet duidelijk te ien op de foto.Maar wel op de standaard met het lichtje aan.Zeer jammer! Is het geld niet waard!
Response from Pictyourlamp.com
Hallo, Het spijt ons voor het ongemak. Zoals blijkt uit de e-mail, zijn de vlekken die u noemt te wijten aan de lasergravure. Normaal gesproken worden alle platen na de productie gereinigd. Je bord was inderdaad slecht schoongemaakt. U kunt het schoonmaken met aceton of make-up remover en een zachte doek.
Na de oplossing en onze laatste e-mail uitwisselingen, zou een kleine wijziging van uw mening leuk zijn ;)
Met vriendelijke groet, thomas van Pictyourlamp.com
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Sarah D.
Rating: 3 out of 5
A little bit sad, it was a Valentine's Day gift is small deception at the opening, there are flaws and blows 😰. The delivery was fast, the impression of imagine is well framed.
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Response from Pictyourlamp.com
Hello, we are sorry for this inconvenience. Nevertheless, did you remove the protective plastic film which, when kept, gives a scratched effect to the plate. If despite everything, there are defects on your plate, send us photos to [email protected], we will try to solve your problem. Sincerely, Thomas de lampephoto.fr
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Kelsey D.
Rating: 2 out of 5
following a purchase from 02/02/2021
Packaging was not inviting also the hart shape was not what I expected
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Emmanuel C.
Rating: 3 out of 5
following a purchase from 11/01/2021
The package arrived safely, I'm waiting to give it to my sweet wife for Valentine's Day.
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Mathilde D.
Rating: 2 out of 5
following a purchase from 15/12/2020
I received an order as described but I still placed the order 2 weeks before Christmas and I received the package the day before. I found that the delivery time was not at all as expected.
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Response from Pictyourlamp.com
Hello, we're sorry about the unusually long delivery time.
Indeed, all carriers can encounter difficulties in the run-up to Christmas. We are very sorry for this delay, which is beyond our control.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
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Amandine S.
Rating: 3 out of 5
following a purchase from 13/12/2020
Not very satisfied with the speed of delivery but the product conforms to the description on the site on this point nothing to complain about.
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Response from Pictyourlamp.com
Hello, we are glad to know that you like our product. Unfortunately the delivery time is beyond our control.
We apologize for the inconvenience and wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
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Laetitia D.
Rating: 1 out of 5
following a purchase from 26/12/2020
Parcel received but damaged at the level of the base....impossible to put plug since c break
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Response from Pictyourlamp.com
Hello, We are sorry for this inconvenience. After researching the e-mail exchanges you had with our customer service, I see that we sent you a replacement base as soon as you reported your problem.
A little adaptation of your opinion would have made us happy ;)
I hope you were satisfied with your lamp, I wish you a good day and see you soon on Lampephoto.fr
Best wishes,
Thomas from Lampephoto.fr
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Valerie J.
Rating: 3 out of 5
following a purchase from 03/12/2020
Not bad result but I expected better... not wahou....
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Response from Pictyourlamp.com
Hello, we are sorry that you are not entirely satisfied with your order. We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please don't hesitate to contact us again at [email protected] , we'll be delighted to talk to you.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
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Yoan D.
Rating: 3 out of 5
following a purchase from 16/12/2020
Damaged base that didn't fit in there. I had to drill down. Too bad because the picture is beautiful
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Response from Pictyourlamp.com
Hello, we're glad you like the image but we're sorry for the inconvenience. I've made some inquiries about your problem and I don't see any trace of your complaint. You can contact us at [email protected] with a simple photo to confirm the size problem and we will send you back your order or a new base of course.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
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Stephanie M.
Rating: 3 out of 5
following a purchase from 29/11/2020
Order shipped quickly correct quality I put that 3 stars because on a lamp the case with deteriorated batteries
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Response from Pictyourlamp.com
Hello, I'm delighted that you like your order but I'm sorry because I can't see any exchange with customer service on this subject. Our bases are guaranteed for 1 year. If you have received a damaged base, simply let us know and we will replace it. Please come back to us at [email protected].
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
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