The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
Hello,
Thank you for contacting us directly at [email protected]
.
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal.
Best regards,
The LampePhoto team
C
Cyril R.
Rating: 1 out of 5
following a purchase from 16/12/2025
I would like to return the item because there are scratches on the plate. I sent you an email and I am without a response from you.
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
J
Jean-marc M.
Rating: 3 out of 5
following a purchase from 14/12/2025
Very nice products except for an address error for delivery
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Daniel S.
Rating: 3 out of 5
following a purchase from 08/12/2025
Snelle en vlotte levering. Lamp voldoet aan de vereisten.
M
Marissa D.
Rating: 2 out of 5
following a purchase from 14/12/2025
Lamp was ok, afstandsbediening voor de kleuren functioneert niet
S
Sophie D.
Rating: 1 out of 5
following a purchase from 13/12/2025
I made a mistake on this order. Since then I have been trying to reach your services and have received no response. I had to place another order. I would like to return order LP 1762798. Can you please send me a return label. Best regards
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Response from Pictyourlamp.com
Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.
Best regards,
The LampePhoto team
P
picot F.
Rating: 1 out of 5
following a purchase from 14/12/2025
Good product
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Claude D.
Rating: 1 out of 5
following a purchase from 27/11/2025
Since November 27, 2025, the date of my order, I am still waiting to be delivered. UPS announces delayed, return.... This is really not serious. I will report this scam to the DGCCRF. Moreover, no one is responding to my requests. December 24, 2025
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Response from Pictyourlamp.com
Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.
Best regards,
The LampePhoto team
D
Delphine D.
Rating: 3 out of 5
following a purchase from 11/12/2025
I received my package on time, no problem, but the plexiglass is of very poor quality, it was scratched, it's for a Christmas gift I hope it won't be noticeable once lit :( !
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Pierre N.
Rating: 2 out of 5
following a purchase from 11/12/2025
The delivery location was not the one defined at the purchase
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Jean-Jacques A.
Rating: 1 out of 5
following a purchase from 07/12/2025
I am still waiting for the delivery of my order
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Marie FRANCE L.
Rating: 3 out of 5
following a purchase from 11/12/2025
I received my very nice package but it was supposed to be delivered 3 km from my home and was delivered 10 km from my home
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CHRISTINE LIONEL R.
Rating: 3 out of 5
following a purchase from 10/12/2025
DELIVERY ERROR?
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Mahlagha E.
Rating: 2 out of 5
following a purchase from 08/12/2025
This message is addressed to a supplier, you can modify it for a more factual message please: I paid delivery fees of €9.90 via UPS for next day home delivery, as indicated at the time of payment. However, not only was the package delivered a day late, but it also was not delivered to my home. I had to go pick it up at a pickup point. Please do not communicate misleading information in order to charge additional delivery fees to your customers. I am very disappointed with your UPS delivery service. Good evening
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Ludivine L.
Rating: 2 out of 5
following a purchase from 08/12/2025
Not compliant in terms of dimensions as stated during the order
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Tiphaine C.
Rating: 3 out of 5
following a purchase from 07/12/2025
I did not receive the correct order and have not received a response from you
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F
François V.
Rating: 3 out of 5
following a purchase from 07/12/2025
It's a shame that the finish at the head level is not clean. And the plexiglass is scratched.
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Georgette M.
Rating: 3 out of 5
following a purchase from 07/12/2025
I paid for express delivery 24 hours and I only received it 72 hours later but nothing to say about the product very good
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Karine F.
Rating: 3 out of 5
following a purchase from 07/12/2025
Arrived broken
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Sandrine L.
Rating: 2 out of 5
following a purchase from 07/12/2025
Just disappointed to see fingerprints on the plate
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David P.
Rating: 1 out of 5
following a purchase from 06/12/2025
The products are excellent but the delivery by UPS is unacceptable to charge 35 CHF in delivery fees knowing that when ordering it is not stated the additional fees at all........................................................................ The supplier did not respond to my email
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Hamdi K.
Rating: 1 out of 5
following a purchase from 05/12/2025
Dont like it. I cant send it back. You are not proffesional. My mony is gone.
S
Stephanie S.
Rating: 1 out of 5
following a purchase from 05/12/2025
Package not delivered to the right place, impossible to retrieve it
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Emma D.
Rating: 1 out of 5
following a purchase from 05/12/2025
I made a mistake when validating the order, I had put one item in duplicate and I quickly realized it. I sent an email and you never replied. I clearly stated that I made a mistake and that you should remove one, and nothing was done. I paid for both when I only wanted one, and I received both, so it's shameful. Not even a response. Removing an item from a box doesn't require much effort. You are incompetent. Always charging more
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Jean-François P.
Rating: 2 out of 5
following a purchase from 06/12/2025
Received very quickly and very happy
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Pierre P.
Rating: 1 out of 5
following a purchase from 03/12/2025
Package received does not correspond at all to the order placed! No response received from the company following the various emails sent! It clearly smells like a scam! I will advise against contacting this company!
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chantal V.
Rating: 1 out of 5
following a purchase from 02/12/2025
It doesn't give the effect I was hoping for, I am very disappointed
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Dominique M.
Rating: 1 out of 5
following a purchase from 05/12/2025
I sent you 2 messages regarding my disappointment with my order and I am still waiting for a response from you. There's no point in advertising your products and forgetting your customers
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Sabrina C.
Rating: 1 out of 5
following a purchase from 04/12/2025
I received it broken and have no news
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Detlef B.
Rating: 2 out of 5
following a purchase from 04/12/2025
Delivered lamp very beautiful, but the remote control unfortunately defective. I have requested a replacement several times via email but have not received a response.
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Reol C.
Rating: 2 out of 5
following a purchase from 02/12/2025
Packaging needs to be reviewed. Damaged during delivery, to offer that leaves much to be desired, really!!!! The quality of the product also needs to be reviewed. I absolutely do not recommend
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C
Christine F.
Rating: 2 out of 5
following a purchase from 28/11/2025
I ordered 3 items, a light keychain does not work, even after several messages sent no solution proposed. It is stated in the sales conditions that the items are guaranteed for 2 years. A gift that I will not be able to give, since it is defective.
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Kelly G.
Rating: 2 out of 5
following a purchase from 03/12/2025
I ordered the head of Johnny Hallyday I received the right one but with big scratches on the plastic when you turn it on it is very noticeable
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Nicolas L.
Rating: 1 out of 5
following a purchase from 28/11/2025
Lamp purchased with an alarm clock. The alarm clock has a defect and does not display the time correctly, plus it does not hold a charge. I contacted customer service but received no response from them. So clearly I do not recommend the services offered by this site, and I strongly doubt the veracity of the positive feedback they have received ....
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ERIC M.
Rating: 3 out of 5
following a purchase from 03/12/2025
Disappointed letter not well printed the a of claas
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Malorie C.
Rating: 3 out of 5
following a purchase from 03/12/2025
Very good gift idea! Too bad it arrived a bit scratched and a bit damaged. It would have been so much nicer without its little flaws.
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Ludivine P.
Rating: 3 out of 5
following a purchase from 02/12/2025
No response to a request for information prior to the order even though advised on the site, no consideration of my request not to put words/letters on the personalized lamp ordered. Too bad
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Sascha G.
Rating: 2 out of 5
following a purchase from 02/12/2025
The products look pretty good and the shipment was pretty fast, but they messed up, they changed the pictures of my order and I immediately asked them for some kind of replacement, after a week I'm still waiting for their response. Terrible customer service.
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Remi T.
Rating: 2 out of 5
following a purchase from 02/12/2025
Very disappointed mediocre quality more than 59€ the batteries are not even provided with I will not order again and do not recommend
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EMMANUEL P.
Rating: 2 out of 5
following a purchase from 29/11/2025
Well packaged, received on time but quality a bit disappointing!
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