Pictyourlamp.com consistently earns praise for fast delivery and reliable shipping, with many orders arriving the next day or within tight timeframes and items arriving as described. Customers highlight strong product quality and finish, noting accurate representation on the site, detailed craftsmanship, and displays that delight recipients. The store’s customer service and responsiveness are also repeatedly commended, supporting smooth ordering experiences and quick assistance when needed. Gift-worthy appeal is a common thread, with lamps and photo lamps described as beautiful, well-received, and suitable for various occasions.
Unfortunately, the goods arrived in defective condition. (A part of the plexiglass is broken.) This probably happened during transport. Therefore, the fault does not lie with "Pictyourlamp". Nevertheless, I need to reorder this part.
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Stéphane D.
Rating: 3 out of 5
following a purchase from 17/12/2025
Impossible to put the image in the holder. Had to retouch it so that both parts fit. Drawing conforms to the photo. Effect successful.
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Karine A.
Rating: 2 out of 5
following a purchase from 17/12/2025
The image is blurry... And it's my fault but in the photos I thought it was a laser... actually it's plastic...
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Sandrine S.
Rating: 2 out of 5
following a purchase from 08/12/2025
A user manual is missing. Quite unfortunate.
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Bernadette R.
Rating: 2 out of 5
following a purchase from 16/12/2025
I made a complaint because there was a format error but I received no response from them.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Due to an exceptional technical problem with the contact form on the site, some complaints unfortunately were not received.
To ensure that your request regarding the format error is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
D
Davy M.
Rating: 1 out of 5
following a purchase from 16/12/2025
Package not compliant with the order, and no one is responding to messages
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
R
Roxane T.
Rating: 1 out of 5
following a purchase from 13/12/2025
I am ordering the base alone because my sister ordered it 3 years ago! Unfortunately, the base is no longer suitable! No way to reach customer service, which I contacted by email twice and remains unanswered... too easy not to provide after-sales service. For sure, I do not recommend this brand and I will not recommend it again.
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
C
Claire D.
Rating: 1 out of 5
following a purchase from 15/12/2025
In accordance with the photo
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André J.
Rating: 2 out of 5
following a purchase from 16/12/2025
No response to my emails on the contact page
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Response from Pictyourlamp.com
Hello,
Thank you for contacting us directly at [email protected]
.
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal.
Best regards,
The LampePhoto team
C
Cyril R.
Rating: 1 out of 5
following a purchase from 16/12/2025
I would like to return the item because there are scratches on the plate. I sent you an email and I am without a response from you.
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
J
Jean-Marc M.
Rating: 3 out of 5
following a purchase from 14/12/2025
Very nice products except for an address error for delivery
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Daniel S.
Rating: 3 out of 5
following a purchase from 08/12/2025
Snelle en vlotte levering. Lamp voldoet aan de vereisten.
M
Marissa D.
Rating: 2 out of 5
following a purchase from 14/12/2025
Lamp was ok, afstandsbediening voor de kleuren functioneert niet
S
Sophie D.
Rating: 1 out of 5
following a purchase from 13/12/2025
I made a mistake on this order. Since then I have been trying to reach your services and have received no response. I had to place another order. I would like to return order LP 1762798. Can you please send me a return label. Best regards
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Response from Pictyourlamp.com
Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.
Best regards,
The LampePhoto team
P
Picot F.
Rating: 1 out of 5
following a purchase from 14/12/2025
Good product
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Claude D.
Rating: 1 out of 5
following a purchase from 27/11/2025
Since November 27, 2025, the date of my order, I am still waiting to be delivered. UPS announces delayed, return.... This is really not serious. I will report this scam to the DGCCRF. Moreover, no one is responding to my requests. December 24, 2025
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Response from Pictyourlamp.com
Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.
Best regards,
The LampePhoto team
D
Delphine D.
Rating: 3 out of 5
following a purchase from 11/12/2025
I received my package on time, no problem, but the plexiglass is of very poor quality, it was scratched, it's for a Christmas gift I hope it won't be noticeable once lit :( !
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Pierre N.
Rating: 2 out of 5
following a purchase from 11/12/2025
The delivery location was not the one defined at the purchase
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Jean-Jacques A.
Rating: 1 out of 5
following a purchase from 07/12/2025
I am still waiting for the delivery of my order
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Marie France L.
Rating: 3 out of 5
following a purchase from 11/12/2025
I received my very nice package but it was supposed to be delivered 3 km from my home and was delivered 10 km from my home
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Christine Lionel R.
Rating: 3 out of 5
following a purchase from 10/12/2025
DELIVERY ERROR?
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Mahlagha E.
Rating: 2 out of 5
following a purchase from 08/12/2025
This message is addressed to a supplier, you can modify it for a more factual message please: I paid delivery fees of €9.90 via UPS for next day home delivery, as indicated at the time of payment. However, not only was the package delivered a day late, but it also was not delivered to my home. I had to go pick it up at a pickup point. Please do not communicate misleading information in order to charge additional delivery fees to your customers. I am very disappointed with your UPS delivery service. Good evening
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Ludivine L.
Rating: 2 out of 5
following a purchase from 08/12/2025
Not compliant in terms of dimensions as stated during the order
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Tiphaine C.
Rating: 3 out of 5
following a purchase from 07/12/2025
I did not receive the correct order and have not received a response from you
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François V.
Rating: 3 out of 5
following a purchase from 07/12/2025
It's a shame that the finish at the head level is not clean. And the plexiglass is scratched.
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Georgette M.
Rating: 3 out of 5
following a purchase from 07/12/2025
I paid for express delivery 24 hours and I only received it 72 hours later but nothing to say about the product very good
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Karine F.
Rating: 3 out of 5
following a purchase from 07/12/2025
Arrived broken
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Sandrine L.
Rating: 2 out of 5
following a purchase from 07/12/2025
Just disappointed to see fingerprints on the plate
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David P.
Rating: 1 out of 5
following a purchase from 06/12/2025
The products are excellent but the delivery by UPS is unacceptable to charge 35 CHF in delivery fees knowing that when ordering it is not stated the additional fees at all........................................................................ The supplier did not respond to my email
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Hamdi K.
Rating: 1 out of 5
following a purchase from 05/12/2025
Dont like it. I cant send it back. You are not proffesional. My mony is gone.
S
Stephanie S.
Rating: 1 out of 5
following a purchase from 05/12/2025
Package not delivered to the right place, impossible to retrieve it
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Emma D.
Rating: 1 out of 5
following a purchase from 05/12/2025
I made a mistake when validating the order, I had put one item in duplicate and I quickly realized it. I sent an email and you never replied. I clearly stated that I made a mistake and that you should remove one, and nothing was done. I paid for both when I only wanted one, and I received both, so it's shameful. Not even a response. Removing an item from a box doesn't require much effort. You are incompetent. Always charging more
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Jean-François P.
Rating: 2 out of 5
following a purchase from 06/12/2025
Received very quickly and very happy
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Pierre P.
Rating: 1 out of 5
following a purchase from 03/12/2025
Package received does not correspond at all to the order placed! No response received from the company following the various emails sent! It clearly smells like a scam! I will advise against contacting this company!
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Chantal V.
Rating: 1 out of 5
following a purchase from 02/12/2025
It doesn't give the effect I was hoping for, I am very disappointed
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Dominique M.
Rating: 1 out of 5
following a purchase from 05/12/2025
I sent you 2 messages regarding my disappointment with my order and I am still waiting for a response from you. There's no point in advertising your products and forgetting your customers
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Sabrina C.
Rating: 1 out of 5
following a purchase from 04/12/2025
I received it broken and have no news
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Detlef B.
Rating: 2 out of 5
following a purchase from 04/12/2025
Delivered lamp very beautiful, but the remote control unfortunately defective. I have requested a replacement several times via email but have not received a response.
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Reol C.
Rating: 2 out of 5
following a purchase from 02/12/2025
Packaging needs to be reviewed. Damaged during delivery, to offer that leaves much to be desired, really!!!! The quality of the product also needs to be reviewed. I absolutely do not recommend
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Christine F.
Rating: 2 out of 5
following a purchase from 28/11/2025
I ordered 3 items, a light keychain does not work, even after several messages sent no solution proposed. It is stated in the sales conditions that the items are guaranteed for 2 years. A gift that I will not be able to give, since it is defective.
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