Pictyourlamp.com consistently earns praise for fast delivery and reliable shipping, with many orders arriving the next day or within tight timeframes and items arriving as described. Customers highlight strong product quality and finish, noting accurate representation on the site, detailed craftsmanship, and displays that delight recipients. The store’s customer service and responsiveness are also repeatedly commended, supporting smooth ordering experiences and quick assistance when needed. Gift-worthy appeal is a common thread, with lamps and photo lamps described as beautiful, well-received, and suitable for various occasions.
I ordered a non-customized lamp, the corners are poorly cut. I have been wanting to return it for days, but I am not receiving any return options from the provider, my messages are being ignored. Stay away. even though the delivery was quick.
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Alexandra C.
Rating: 3 out of 5
following a purchase from 04/08/2025
The image is very good, but we wanted to put a first name on it, and the plexiglass arrived without the first name.
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Jean R.
Rating: 3 out of 5
following a purchase from 01/08/2025
Good
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Christiane S.
Rating: 1 out of 5
following a purchase from 28/07/2025
Cheap processing, unfriendly service
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Laura B.
Rating: 1 out of 5
following a purchase from 30/07/2025
It is a little damaged, therefore I am trying to get a refund.
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Soraya M.
Rating: 1 out of 5
following a purchase from 27/07/2025
It is broken. It arrived very late, beaten and broken. Please, how do I claim?
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Alois G.
Rating: 1 out of 5
following a purchase from 26/07/2025
Where is my order...??? Best regards, Alois Gruber [email protected]
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Lorena F.
Rating: 1 out of 5
following a purchase from 18/07/2025
They did it wrong to me and I don't receive answers
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Breemeersch C.
Rating: 2 out of 5
following a purchase from 11/06/2025
Hello, I just put into service the lamp representing Julian Alaphilippe. There was indeed a protective plastic on the front face of the lamp, but there was none on the back part, and it is full of scratches that are visible and unfortunately do not enhance the lamp. I hope you can provide me with a solution to remedy this, please. Thank you in advance. Christophe
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Dietrich S.
Rating: 2 out of 5
following a purchase from 21/07/2025
I paid extra for shipping to receive it within 24 hours. The package arrived in 3 days.
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Daniela A.
Rating: 1 out of 5
following a purchase from 09/07/2025
Good morning, I find the lamp not worth what I paid. I expected it to be different.
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Stéphane L.
Rating: 3 out of 5
following a purchase from 10/07/2025
Well delivered as expected, just missing a small rubber foot under the base.
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Karin Z.
Rating: 1 out of 5
following a purchase from 07/07/2025
First of all I did not receive the right sockle and contact Pictyourlamp 2x about this issue didn’t work out, because sadly I still didn’t recieve any reply. I hope I will get one soon.
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Tanja S.
Rating: 1 out of 5
following a purchase from 28/06/2025
I wanted to complain but couldn't find a complaints page because it is not well processed.
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Julia K.
Rating: 1 out of 5
following a purchase from 20/06/2025
The product is for the cats! I want my money back!!!
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Lauren B.
Rating: 3 out of 5
following a purchase from 10/06/2025
I am delighted with what I ordered because it corresponds exactly to the photo; however, I am terribly disappointed with the carrier UPS because it specifies that the order will be delivered in 24/48h GUARANTEED and I had to wait more than 5 days to receive it, so I am terribly disappointed with the carrier and with you for using this company. First time I ordered and unfortunately it will be the last time.
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Kenji V.
Rating: 1 out of 5
following a purchase from 15/05/2025
Delivery was not made on time and there was a mistake in the text.
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Sara S.
Rating: 3 out of 5
following a purchase from 11/06/2025
I ordered a lamp with a hologram, but the hologram arrived all scratched.
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Nathanaëlle C.
Rating: 2 out of 5
following a purchase from 11/06/2025
I received a defective cable
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Jovan J.
Rating: 1 out of 5
following a purchase from 10/06/2025
Unfortunately, I received the wrong item, and I would like my money back please. Thank you
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Barreira F.
Rating: 3 out of 5
following a purchase from 08/06/2025
the on-off lamp button no longer works fortunately the remote control does the job otherwise very nice lamp
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Cheikh S.
Rating: 2 out of 5
following a purchase from 05/06/2025
Order delivered quickly, there is nothing to say about that. However, the frame support does not work under load, had to put batteries. The photo frame is scratched on some corners, luckily I opened it to check before giving it as a gift. I am really disappointed.
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Jürgen M.
Rating: 1 out of 5
following a purchase from 01/06/2025
I am totally disappointed, the base is also plastic and looks really cheap, I also imagined the sign with the car on it to be more valuable. It's a shame that you don't get a response to emails.
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Sandrine D.
Rating: 1 out of 5
following a purchase from 24/05/2025
I did not find the information in case of exchange or return. My friend already has the photo lamp
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Jeanine A.
Rating: 3 out of 5
following a purchase from 25/05/2025
Dear for what it is
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Blandine L.
Rating: 2 out of 5
following a purchase from 22/05/2025
Product is not suitable and no response following my message to find a solution. No after-sales service!!!
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Hamza D.
Rating: 1 out of 5
following a purchase from 21/05/2025
The shipping was fast, thank you for that. The quality is very poor and there are also many small scratches!!!
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Corentin D.
Rating: 2 out of 5
following a purchase from 11/05/2025
It's been 2 weeks and I still haven't received my package.
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Marina S.
Rating: 3 out of 5
following a purchase from 08/05/2025
The product in the picture looked very nice, unfortunately the actual product did not quite meet my expectations. The plaster looked milky and had visible scratches. The quality was overall not as stated in the description. Furthermore, I had ordered the item as a gift, but the packaging was torn and crushed, which was very unfortunate. I was therefore quite disappointed.
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Andreas L.
Rating: 3 out of 5
following a purchase from 08/05/2025
I paid for express shipping for free, still had to wait 3 days and expected to get the money back for the express shipping.
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Cristian C.
Rating: 1 out of 5
following a purchase from 07/05/2025
I am very disappointed because the image of the photo I sent you arrived home all scratched, I also sent messages on the app without receiving a response, so much so that I find my purchase all scratched and UNPRESENTABLE.
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Virginie V.
Rating: 1 out of 5
following a purchase from 09/05/2025
Very good, serious site
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Cécile B.
Rating: 2 out of 5
following a purchase from 06/05/2025
Do not reply to the email. I ordered a solid wood base and received a plastic base, of course cheaper than the one chosen. The shipping was fast, and the package well wrapped, but in terms of customer service, it is completely useless.
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Laurence M.
Rating: 2 out of 5
following a purchase from 01/05/2025
Disappointed with the poorly finished edge where the photo appears as well as the quality
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Alessio R.
Rating: 1 out of 5
following a purchase from 01/05/2025
The lamp arrived scratched, I tried to contact support but no one replied to me
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Danny A.
Rating: 2 out of 5
following a purchase from 02/05/2025
Payed for 24 hours delivery. Received my package 5 days later 😵💫
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Maelan C.
Rating: 1 out of 5
following a purchase from 17/04/2025
I did not receive the entire order, I did not get the base.
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Fabienne V.
Rating: 2 out of 5
following a purchase from 19/04/2025
This doesn't really match the photos on the site, of the plexiglass...
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Raouan K.
Rating: 1 out of 5
following a purchase from 05/04/2025
The lamp arrived with many scratches
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Christine K.
Rating: 1 out of 5
following a purchase from 07/04/2025
Damaged goods no response to email not recommended
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