Customer reviews of Pictyourlamp.com

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9,3 /10
Overall rating: 9,3 out of 10
Based on 9 759 published reviews
5 8 026 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

Reviews 1, 2 and 3 stars

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K
Kristina S.
Rating: 1 out of 5
following a purchase from 27/02/2025
Unfortunately, no responses received regarding the return!!
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M
Monika T.
Rating: 1 out of 5
following a purchase from 25/02/2025
I was sent the wrong sign. The bottom part is good. So far, there has been no response to my written complaint, so I have to complain about it again. Otherwise, I will have to return everything.
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P
Patrick I.
Rating: 1 out of 5
following a purchase from 20/02/2025
Item not received!!!
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G
Gaby K.
Rating: 1 out of 5
following a purchase from 19/02/2025
Unfortunately, the lamp does NOT work with batteries... I have written several times, but unfortunately I do not get a response.
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J
Jocelyne C.
Rating: 3 out of 5
following a purchase from 16/02/2025
Very pretty lamp except for a charging cord that doesn't work.
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Holger S.
Rating: 3 out of 5
following a purchase from 15/02/2025
Image not particularly well cut
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F
Frédéric B.
Rating: 3 out of 5
following a purchase from 15/02/2025
Very nice looking lamp, perfect. However, very disappointing delivery! Paid for express 24h and received the package more than 2 days later.
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David H.
Rating: 3 out of 5
following a purchase from 08/02/2025
I received the photo engraved with beautiful scratches on the bottom despite the correct packaging; it was sent like this. It is not due to the delivery but to the manufacturing.
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B
Beatriz D.
Rating: 1 out of 5
following a purchase from 13/02/2025
Bad, I paid more than €11 for an order in 24 hours and it took from Thursday to Monday to arrive. I wanted to claim the amount for not delivering it in 24 hours and I received no response.
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M
Minho V.
Rating: 1 out of 5
following a purchase from 11/02/2025
The product is nice but there were all scratches over the glass so i hope there can be a solution to it.
J
Josef Z.
Rating: 1 out of 5
following a purchase from 09/02/2025
Complaint not addressed
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P
Prescilia H.
Rating: 2 out of 5
following a purchase from 09/02/2025
Hello, I haven't received my order.
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Response from Pictyourlamp.com
Hello,

We are pleased to have resolved the issue by resending the order that was lost by the carrier. Would it be possible to update your negative comment now that the situation has been resolved?

Best regards,
The LampePhoto.fr team
D
dylan G.
Rating: 3 out of 5
following a purchase from 09/02/2025
I received my order but it's a shame that the photo is scratched.
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A
Alicia Z.
Rating: 1 out of 5
following a purchase from 09/02/2025
The lamp came broken and theres no response to my mail!!
J
Joel S.
Rating: 1 out of 5
following a purchase from 08/02/2025
Order received, but the batteries were not the right ones.
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D
Delphine N.
Rating: 2 out of 5
following a purchase from 05/02/2025
Very disappointed, the edges are full of chips, I couldn't give it as planned.
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Response from Pictyourlamp.com
Hello,

We are happy to have resolved the issue by sending you back the plate that was damaged during transport. Would it be possible to modify your negative comment now that the situation has been resolved?

Best regards,
The LampePhoto.fr team
P
Philippe B.
Rating: 3 out of 5
following a purchase from 02/02/2025
Some details are missing compared to the photo.
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C
Christophe M.
Rating: 2 out of 5
following a purchase from 31/01/2025
I will send you a photo tomorrow, there are scratches on the plexiglass.
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Response from Pictyourlamp.com
Hello,

Our plates are equipped with a protective film that ensures both the safety of the plate and the engraving during transport and handling. However, this film must be removed to allow the plate to reveal its final appearance. Once the film is removed, any visible 'scratches' will disappear, as they simply come from this protective film and not from the actual surface of the plate.

Best regards,
Justine from lampephoto.fr
L
Lucy C.
Rating: 2 out of 5
following a purchase from 31/01/2025
The photo is a bit too early for me, but it suits me anyway. Thank you and see you soon.
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S
Sandrine G.
Rating: 3 out of 5
following a purchase from 29/01/2025
Not great finish on the sides and scratches on the frame.
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H
Huseyin Y.
Rating: 3 out of 5
following a purchase from 31/01/2025
Received package 1 point disappointed
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B
BERNADETTE R.
Rating: 1 out of 5
following a purchase from 29/01/2025
Happy with your product Fast delivery Thank you
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D
David B.
Rating: 3 out of 5
following a purchase from 23/01/2025
fast delivery, compliant product. The dimensions indicated on the site are not those of the plate alone but the plate + the base, it's not the same. I sent 2 emails for clarification but I'm still waiting for a reply.
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J
Johan M.
Rating: 3 out of 5
following a purchase from 16/01/2025
After first receiving a parcel with a damaged plate, I had to wait a week before receiving a second plate, which arrived very well packaged and without any problem. So I have to say that the products aren't superbly packaged on the first occasion. If it had been the same packaging as on the second occasion, there wouldn't have been any problem.
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S
Stephanie R.
Rating: 3 out of 5
following a purchase from 19/01/2025
The gift was a pleasure but there are scratches. It's a shame
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Joachim S.
Rating: 1 out of 5
following a purchase from 17/01/2025
I am not only disappointed with the product but also with the dubious business practices. Cancellation before shipment was not accepted or blocked. I have repackaged the shipment and would like to send it back. Here, too, there is a complete lack of user-friendliness. I don't really want to award a star ...
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C
Christelle C.
Rating: 3 out of 5
following a purchase from 07/01/2025
Hello I'm happy but there is a defect on the numbers of the alarm clock.
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Ulli Peter S.
Rating: 2 out of 5
following a purchase from 13/01/2025
So far everything is very good and the work is very clean. However, there is a defect in the display that was actually caused by the UPS mail carrier, but there is no response to my problem report.
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E
Elly J.
Rating: 1 out of 5
following a purchase from 03/12/2024
jammer dat jullie de foto wel bijsnijden en verder niet reageren op onze mails
R
Rahel Y.
Rating: 1 out of 5
following a purchase from 17/01/2025
I would like to complain about it and unfortunately I have not received a reply to date.
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S
Sabrina M.
Rating: 2 out of 5
following a purchase from 15/01/2025
Absolutely not happy with the lamp. The contours of the black suit were unfortunately not even hinted at, but left out completely, which means that the majority of the lamp is simply transparent. Only the quality of the material is really good.
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NADEGE G.
Rating: 3 out of 5
following a purchase from 12/01/2025
Thank you very much
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F
Fanny R.
Rating: 3 out of 5
following a purchase from 11/01/2025
Remote control does not work
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C
Christian C.
Rating: 3 out of 5
following a purchase from 12/01/2025
The glass with the roses on a lamp is missing. I have sent you an e-mail but still no reply.
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Matthias J.
Rating: 1 out of 5
following a purchase from 09/01/2025
Product delivered broken
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S
Sabine S.
Rating: 2 out of 5
following a purchase from 10/01/2025
Delivery was fast. Unfortunately, the product broke after one use.
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Juan V.
Rating: 1 out of 5
following a purchase from 08/01/2025
I paid for UPS express which is supposed to arrive in 24 hours, the package arrived in 5 days ... I do not know why they put that service, you pay and then it takes longer than a letter. And the second opinion is that the product does not have the quality I thought, it looks like Chinese....
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S
Sabine S.
Rating: 1 out of 5
following a purchase from 07/01/2025
The battery in the remote control was already EXHAUSTED when the lamp was delivered!
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D
Daphne D.
Rating: 3 out of 5
following a purchase from 06/01/2025
The lamp is perfect. Except the cable doens't worked. I emailed, but didnt received an answer back. Very dissapointing.
A
Ariane A.
Rating: 2 out of 5
following a purchase from 19/12/2024
Lamoe ordered on 20/12/2024 as a Christmas present and still not received. After several calls to UPS representatives, my requests seem to have no effect. I would like a refund please
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