Customer reviews of Pictyourlamp.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 9 812 published reviews
5 8 071 82% 4 843 9% 3 305 3% 2 232 2% 1 361 4%

Summary of reviews

Pictyourlamp.com consistently earns praise for fast delivery and reliable shipping, with many orders arriving the next day or within tight timeframes and items arriving as described. Customers highlight strong product quality and finish, noting accurate representation on the site, detailed craftsmanship, and displays that delight recipients. The store’s customer service and responsiveness are also repeatedly commended, supporting smooth ordering experiences and quick assistance when needed. Gift-worthy appeal is a common thread, with lamps and photo lamps described as beautiful, well-received, and suitable for various occasions.

Reviews 1, 2 and 3 stars

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L
Lisa S.
Rating: 3 out of 5
following a purchase from 03/04/2025
The product is okay. Unfortunately, despite express shipping and thus higher costs, I still received the package late.
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Charo I.
Rating: 2 out of 5
following a purchase from 01/04/2025
It doesn't work with the remote, I have written to them but they haven't replied
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Regina W.
Rating: 1 out of 5
following a purchase from 24/03/2025
Item unfortunately damaged and shows signs of wear and tear! Very unfortunate! Return label not received despite inquiries to the seller. No response to date!
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Michel C.
Rating: 3 out of 5
following a purchase from 16/03/2025
The idea is good but it's a bit expensive since the lighting system is worth no more than 5€ online, as my grandmother said, fooled once but not twice.
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Karin S.
Rating: 1 out of 5
following a purchase from 06/03/2025
paid too much shipping costs by mistake no refund as a goodwill gesture too bad from the base very disappointed does not blink in sync just turns off and on nothing more no remote control for the base a disgrace just sad not recommendable too bad too bad too bad !!!
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Ruth V.
Rating: 1 out of 5
following a purchase from 06/03/2025
God bless you. As you know, I ordered and paid for a product from you, but unfortunately it does not meet my expectations. I had asked you to contact me in advance before you processed the item. I sent you two messages, but there was no response, and you are also not reachable by phone. I am totally disappointed with the item and it is too expensive at 76.80. Therefore, I kindly ask you to refund my money, and as soon as the money is in my account, I will return the lamp light part. Best regards, Ruth Völk. P.S. Please respond.
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Annette K.
Rating: 3 out of 5
following a purchase from 05/03/2025
Great product as a gift idea, but the disc engraved in the photo is unfortunately scratched!
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Dimitri D.
Rating: 1 out of 5
following a purchase from 03/03/2025
There is a defect in the Lamborghini plate I ordered.
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Kristina S.
Rating: 1 out of 5
following a purchase from 27/02/2025
Unfortunately, no responses received regarding the return!!
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Monika T.
Rating: 1 out of 5
following a purchase from 25/02/2025
I was sent the wrong sign. The bottom part is good. So far, there has been no response to my written complaint, so I have to complain about it again. Otherwise, I will have to return everything.
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Patrick I.
Rating: 1 out of 5
following a purchase from 20/02/2025
Item not received!!!
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Gaby K.
Rating: 1 out of 5
following a purchase from 19/02/2025
Unfortunately, the lamp does NOT work with batteries... I have written several times, but unfortunately I do not get a response.
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Jocelyne C.
Rating: 3 out of 5
following a purchase from 16/02/2025
Very pretty lamp except for a charging cord that doesn't work.
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Holger S.
Rating: 3 out of 5
following a purchase from 15/02/2025
Image not particularly well cut
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Frédéric B.
Rating: 3 out of 5
following a purchase from 15/02/2025
Very nice looking lamp, perfect. However, very disappointing delivery! Paid for express 24h and received the package more than 2 days later.
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David H.
Rating: 3 out of 5
following a purchase from 08/02/2025
I received the photo engraved with beautiful scratches on the bottom despite the correct packaging; it was sent like this. It is not due to the delivery but to the manufacturing.
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Beatriz D.
Rating: 1 out of 5
following a purchase from 13/02/2025
Bad, I paid more than €11 for an order in 24 hours and it took from Thursday to Monday to arrive. I wanted to claim the amount for not delivering it in 24 hours and I received no response.
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Minho V.
Rating: 1 out of 5
following a purchase from 11/02/2025
The product is nice but there were all scratches over the glass so i hope there can be a solution to it.
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Josef Z.
Rating: 1 out of 5
following a purchase from 09/02/2025
Complaint not addressed
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Prescilia H.
Rating: 2 out of 5
following a purchase from 09/02/2025
Hello, I haven't received my order.
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Response from Pictyourlamp.com
Hello,

We are pleased to have resolved the issue by resending the order that was lost by the carrier. Would it be possible to update your negative comment now that the situation has been resolved?

Best regards,
The LampePhoto.fr team
D
Dylan G.
Rating: 3 out of 5
following a purchase from 09/02/2025
I received my order but it's a shame that the photo is scratched.
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Alicia Z.
Rating: 1 out of 5
following a purchase from 09/02/2025
The lamp came broken and theres no response to my mail!!
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Joel S.
Rating: 1 out of 5
following a purchase from 08/02/2025
Order received, but the batteries were not the right ones.
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Delphine N.
Rating: 2 out of 5
following a purchase from 05/02/2025
Very disappointed, the edges are full of chips, I couldn't give it as planned.
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Response from Pictyourlamp.com
Hello,

We are happy to have resolved the issue by sending you back the plate that was damaged during transport. Would it be possible to modify your negative comment now that the situation has been resolved?

Best regards,
The LampePhoto.fr team
P
Philippe B.
Rating: 3 out of 5
following a purchase from 02/02/2025
Some details are missing compared to the photo.
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Christophe M.
Rating: 2 out of 5
following a purchase from 31/01/2025
I will send you a photo tomorrow, there are scratches on the plexiglass.
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Response from Pictyourlamp.com
Hello,

Our plates are equipped with a protective film that ensures both the safety of the plate and the engraving during transport and handling. However, this film must be removed to allow the plate to reveal its final appearance. Once the film is removed, any visible 'scratches' will disappear, as they simply come from this protective film and not from the actual surface of the plate.

Best regards,
Justine from lampephoto.fr
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Lucy C.
Rating: 2 out of 5
following a purchase from 31/01/2025
The photo is a bit too early for me, but it suits me anyway. Thank you and see you soon.
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Sandrine G.
Rating: 3 out of 5
following a purchase from 29/01/2025
Not great finish on the sides and scratches on the frame.
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Huseyin Y.
Rating: 3 out of 5
following a purchase from 31/01/2025
Received package 1 point disappointed
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Bernadette R.
Rating: 1 out of 5
following a purchase from 29/01/2025
Happy with your product Fast delivery Thank you
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David B.
Rating: 3 out of 5
following a purchase from 23/01/2025
fast delivery, compliant product. The dimensions indicated on the site are not those of the plate alone but the plate + the base, it's not the same. I sent 2 emails for clarification but I'm still waiting for a reply.
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Johan M.
Rating: 3 out of 5
following a purchase from 16/01/2025
After first receiving a parcel with a damaged plate, I had to wait a week before receiving a second plate, which arrived very well packaged and without any problem. So I have to say that the products aren't superbly packaged on the first occasion. If it had been the same packaging as on the second occasion, there wouldn't have been any problem.
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Stephanie R.
Rating: 3 out of 5
following a purchase from 19/01/2025
The gift was a pleasure but there are scratches. It's a shame
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Joachim S.
Rating: 1 out of 5
following a purchase from 17/01/2025
I am not only disappointed with the product but also with the dubious business practices. Cancellation before shipment was not accepted or blocked. I have repackaged the shipment and would like to send it back. Here, too, there is a complete lack of user-friendliness. I don't really want to award a star ...
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Christelle C.
Rating: 3 out of 5
following a purchase from 07/01/2025
Hello I'm happy but there is a defect on the numbers of the alarm clock.
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Ulli Peter S.
Rating: 2 out of 5
following a purchase from 13/01/2025
So far everything is very good and the work is very clean. However, there is a defect in the display that was actually caused by the UPS mail carrier, but there is no response to my problem report.
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Elly J.
Rating: 1 out of 5
following a purchase from 03/12/2024
jammer dat jullie de foto wel bijsnijden en verder niet reageren op onze mails
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Rahel Y.
Rating: 1 out of 5
following a purchase from 17/01/2025
I would like to complain about it and unfortunately I have not received a reply to date.
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Sabrina M.
Rating: 2 out of 5
following a purchase from 15/01/2025
Absolutely not happy with the lamp. The contours of the black suit were unfortunately not even hinted at, but left out completely, which means that the majority of the lamp is simply transparent. Only the quality of the material is really good.
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Nadege G.
Rating: 3 out of 5
following a purchase from 12/01/2025
Thank you very much
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