Customer reviews of Pictyourlamp.com

Failure to meet the stipulated package arrival time

Shipping time too long

It's a shame that the picture was full of scratches... The idea of the lamp is beautiful though

Delivery was late Trott additional payment

Lamp ok, base quite cheap. Unfortunately the delivery took place after Christmas, although the page said before Christmas. Ordered on Tuesday, only sent on Saturday, so of course it can't work.

The package was supposed to arrive on December 23/24...to date there is no news of it !!!! I checked it has been stopped for 4 days...!!!!

The quality is very poor and does not look at all like the pictures show. The gift was intended as a Christmas present and I ordered it over a week before Christmas. The website said until 3 days before Christmas that it was guaranteed to arrive before Christmas. Unfortunately, this was not the case - the parcel only arrived 6 days later, i.e. almost 2 weeks after the order was placed, even though it was advertised as 48 hours shipping EU-wide. Even when I asked the support there was no helpful answer only a copy paste answer that the order is in production. Rarely experienced such a bad service unfortunately you can not give zero stars 1 star is unfortunately already too much for such a bottomless performance.

Package still not arrived

I'm disappointed with the finish and the cut at the hairline. The cut edges are not clean. However, the overall look is nice.

I need to purchase an illuminated base for a lamp, however, which I have already purchased

Delivery too long and no batteries ordered extra

Base is not functioning properly, no response from seller. Base is not functional. Could not contact seller/no answer

Top product

The effect is very nice, but the remote control system doesn't work as I'd hoped.

A little small and not very well finished for the price.

I have sent an e-mail saying that the foot of the turtle is defective. But I haven't received a reply from them yet. Now it's still here and couldn't give it away. I am disappointed.

I paid an additional 6.99 euros to receive it within 24 hours, but it arrived 72 hours later and I have not been reimbursed for the express delivery request.

Not good did not get what I ordered.wrong base

Nothing against the product itself, but I paid extra for a 24H delivery and I received it after 5 days, and therefore not in time to give the gift in time...

Error on delivery already 2 message sent still no answer disappointed

Product arrived broken in 2 places. Too bad for Christmas. But the lamp corresponds to my expectations. Responsive after-sales service, awaiting new support!

Too small

Just bad take care of nothing and hire the worst delivery company ups I would prefer not to give a star but unfortunately that is not possible

I ordered 3 lamps, one of them was not the one I ordered. I sent you an email but you didn't reply. Otherwise the lamps are very nice

Hello The rendering of the product is really beautiful but I had made a request for modification that could not be made ... and after complaint my second order to a delivery time of 8 days as by chance after reporting my dissatisfaction with my first order... Sincerely Gary Balodis

Delivery postponed twice, and on top of that no home delivery, I had to go to a relay store. Very disappointed by the service

I have not received my coli! I would like my money back

When we give you a relay point address, we stick to it, we don't send it 130 km from the point we ask for, so we return it to you, but there's no news.

Picture and light quite good, remote control rather inferior, battery had to be replaced by a slightly thicker one for the remote control to work at all

I did not receive the model ordered but another model.

Bof

Because of delivery. Ups not serious.

The gift arrived broken. I sent a message and no answer...

The touch button on the wooden base doesn't work or works very badly. I sent an e-mail explaining in detail what I had found, but to date there has been no reply.

Dear Sir or Madam, When testing the device, the sign illumination cannot be switched on, not even with the remote control. The time and date could be set. Please return the defective base part and supply a replacement. Yours sincerely, Reiner Hirsch

Hello, I have a problem setting the minutes the hours ok no way to set the minutes the rest ok

That wasn't what I wanted and I'm not satisfied at all

Never delivered december 24th and I haven't received anything I give what tomorrow at christmas ???????

Disappointed with the product full of scratches on the plexiglass

Happy with my product but too much delay with ups the carrier