Customer reviews of Pictyourlamp.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 9 763 published reviews
5 8 030 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

Reviews 1, 2, 4 and 5 stars

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L
Laetitia D.
Rating: 5 out of 5
following a purchase from 16/11/2023
Super fast and beautiful lamp
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Véronique B.
Rating: 5 out of 5
following a purchase from 16/11/2023
Magnificent photo lamp, very responsive, fast delivery and friendly. In short... I RECOMMEND. I will come back to you for another order 😊
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magali B.
Rating: 5 out of 5
following a purchase from 08/11/2023
Superb lamp it's very pretty with a change of color it's great and nice effect
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Bruno C.
Rating: 5 out of 5
following a purchase from 16/11/2023
Beautiful lamp
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Pascal B.
Rating: 5 out of 5
following a purchase from 15/11/2023
CLEAR
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Corinne L.
Rating: 1 out of 5
following a purchase from 13/11/2023
Superb lamp
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Response from Pictyourlamp.com
Hello,
we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
M
Marie Claire M.
Rating: 4 out of 5
following a purchase from 14/11/2023
Satisfied
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karine M.
Rating: 1 out of 5
following a purchase from 15/11/2023
I'm still waiting for a return from the site for a refund of the shipping costs by chronopost, which delivered to another street, and so this kind neighbor came to bring me my parcel, but 5 days after the date....
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Response from Pictyourlamp.com
Hello,
Please check your spam, as after verification, we have indeed followed up on your message, and we apologize again for the inconvenience. We hope you will be satisfied with your lamp and would be grateful for any feedback on your review.
Please do not hesitate to contact us at [email protected].
Have a nice day,
Best regards,
Céline from Lampephoto.fr
S
Sylvie B.
Rating: 5 out of 5
following a purchase from 15/11/2023
Very beautiful and excellent quality. Identical to the photo. My grandson is happy
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Nathalie M.
Rating: 5 out of 5
following a purchase from 15/11/2023
I would have liked to see how it would look with the base chosen when I placed my order.
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Ludovic P.
Rating: 5 out of 5
following a purchase from 15/11/2023
Lamp is very good but delivery service is poor
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Laurence M.
Rating: 5 out of 5
following a purchase from 15/11/2023
Very fast delivery. I recommend this site.
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Jean pol L.
Rating: 5 out of 5
following a purchase from 15/11/2023
After having received the articles, I checked them, a luminous base did not function, I contacted the customer service which gave me certain instructions in order to know the reason for this problem, I thus handled this base it functioned correctly. On the other hand, I asked them to include instructions on how to use the base. Otherwise I'm glad I ordered them, except that I could have had one free if I'd ordered them a bit later...
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Luis G.
Rating: 4 out of 5
following a purchase from 15/11/2023
Great gift idea, fast and very well protected. Would recommend. 👍
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Philippe D.
Rating: 5 out of 5
following a purchase from 15/11/2023
Superb product, very satisfied with my purchase.
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Fabrice B.
Rating: 5 out of 5
following a purchase from 13/11/2023
Item received quickly, very happy with the result. Perfect for an original gift for the holidays.
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Ellen J.
Rating: 5 out of 5
following a purchase from 15/11/2023
Top service
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Pascal M.
Rating: 5 out of 5
following a purchase from 15/11/2023
Ras
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Nathalie C.
Rating: 1 out of 5
following a purchase from 16/11/2023
My parcel arrived broken and I see that there is no recourse.
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Response from Pictyourlamp.com
Hello Nathalie,
We are sorry for the inconvenience, in case of broken or damaged product, it is quite possible to obtain a refund or a return by contacting us by email on [email protected], you will get a response within 24h/48h.

Best regards,
Céline from Lampephoto.fr
N
Nathalie B.
Rating: 5 out of 5
following a purchase from 13/11/2023
The product is beautiful, the packaging is perfect and the delivery is very fast. I would like to place another order.
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Carole Q.
Rating: 1 out of 5
following a purchase from 14/11/2023
I can not be satisfied because I have not received my package cordially Mrs. queret
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Response from Pictyourlamp.com
Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
J
jean pierre B.
Rating: 5 out of 5
following a purchase from 14/11/2023
on-time delivery
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Isabelle V.
Rating: 5 out of 5
following a purchase from 13/11/2023
Very neat work. Very happy, impeccable delivery. Many thanks for your work.
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Cyrille C.
Rating: 5 out of 5
following a purchase from 11/11/2023
The service is very fast and the results live up to expectations. I recommend
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BRUNO H.
Rating: 5 out of 5
following a purchase from 14/11/2023
Impeccable
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BERTRAND D.
Rating: 5 out of 5
following a purchase from 12/11/2023
A great gift for the holidays
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Stéphane M.
Rating: 5 out of 5
following a purchase from 13/11/2023
Exactly as requested. Fast, secure shipping. The lamp is beautiful and works well.
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Marie-aude G.
Rating: 4 out of 5
following a purchase from 13/11/2023
Fast shipping and very pretty lamp
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SYLVIE D.
Rating: 5 out of 5
following a purchase from 11/11/2023
Top and original
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Catherine F.
Rating: 4 out of 5
following a purchase from 13/11/2023
I've only tried the Bluetooth cradle but not the whole lamp, but I'm totally satisfied. I recommend it.
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Thomas B.
Rating: 4 out of 5
following a purchase from 12/11/2023
Good item, very happy with the delivery and the product. Too bad the finish isn't perfect, but very happy to give it as a gift.
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Jennifer M.
Rating: 5 out of 5
following a purchase from 13/11/2023
Super pretty, this is the 2nd photo lamp I've ordered from you. I'm really satisfied and it's great work.
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Sergio R.
Rating: 1 out of 5
following a purchase from 12/11/2023
Remote control does not work, no response to customer service emails!
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
F
Frédéric L.
Rating: 5 out of 5
following a purchase from 10/11/2023
You have done a superb job in line with my expectations I thank you and the technician for the concern that is quickly forgotten all my congratulations for your professionalism a very happy customer
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Patrice F.
Rating: 4 out of 5
following a purchase from 10/11/2023
Very serious, good quality, would do again.
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Chantal B.
Rating: 5 out of 5
following a purchase from 13/11/2023
Delighted to have bought these photo lamps thank you
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Christophe S.
Rating: 5 out of 5
following a purchase from 14/11/2023
Top
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Beatrice P.
Rating: 2 out of 5
following a purchase from 13/11/2023
Very disappointed. I thought I'd get something else for this price, especially if I searched on the net on other sites for the same thing for 20€!!!!
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CHRISTELLE M.
Rating: 5 out of 5
following a purchase from 12/11/2023
Perfect order, despite a small problem that was quickly resolved. I recommend this site.
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Nathalie D.
Rating: 5 out of 5
following a purchase from 13/11/2023
Nice lamps, hope my sons like them!
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