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S
Rating: 5 out of 5
The gift has enormously more!! Thank you
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Customer reviews of Pictyourlamp.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 9 760 published reviews
Summary of reviews
The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
Reviews 1, 2, 4 and 5 stars
Reset filtersN
Rating: 1 out of 5
Hello, the base I ordered is not the right one and there's no way to set the language to French and no one contacts me. Disappointed with this purchase and no service to contact.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Please write directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
We apologize for this inconvenience.
Please write directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
E
Rating: 1 out of 5
I received my lamp, the photo is cut off, I contacted customer service by email, no response
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Please write directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
We apologize for this inconvenience.
Please write directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
O
Rating: 5 out of 5
Very beautiful and well done, thank you
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P
Rating: 5 out of 5
Easy order, perfect delivery!!!
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M
Rating: 5 out of 5
Very satisfied, delivery times respected. I recommend the site.
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M
Rating: 5 out of 5
Perfect
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N
Rating: 1 out of 5
I did not receive my package which was sent to the wrong pickup point (sent 170km from the requested pickup point!). No response from Lampephoto despite my follow-ups (email, website, facebook).
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Thank you for writing directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
We apologize for this inconvenience.
Thank you for writing directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
J
Rating: 5 out of 5
my son is delighted !!
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S
Rating: 1 out of 5
Money paid and no goods received.
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V
Rating: 5 out of 5
Magnificent received lamp! Very happy with the result
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B
Rating: 5 out of 5
Top
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N
Rating: 5 out of 5
Very good product and good exchanges
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A
Rating: 5 out of 5
Super happy
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P
Rating: 5 out of 5
Fast delivery and product true to the description.
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J
Rating: 5 out of 5
Everything perfect and fast
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A
Rating: 5 out of 5
Very good product, of very good quality!
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A
Rating: 5 out of 5
Super lamp, in line with what I wanted!!!
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M
Rating: 5 out of 5
I am very happy with my purchase
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N
Rating: 2 out of 5
Sorry, you noted on your site delivery 24h, 48h I received it two weeks later, so I am disappointed.
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S
Rating: 1 out of 5
I am trying to return the order, but after sending a message to them, there was not much of a reply regarding how I can return the order.
J
Rating: 2 out of 5
Nothing to say about the beauty of the product as well as the shipping which is very fast. However, one light base out of the 3 products ordered (for Christmas gifts) was defective and I received no response from customer service after sending an email 2 weeks ago.
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
Thank you for writing directly to [email protected]
All requests are processed within 24 to 48 working hours by our customer service.
Best regards,
The LampePhoto team
We are sorry for this inconvenience.
Thank you for writing directly to [email protected]
All requests are processed within 24 to 48 working hours by our customer service.
Best regards,
The LampePhoto team
L
Rating: 5 out of 5
Very nice lamp, good quality and great customer service with excellent follow-up.
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D
Rating: 5 out of 5
The rendering is not bad! Thank you for the speed as well.
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A
Rating: 1 out of 5
After sending an email forgetting the order number, I sent another email this time with the order number, and after 1 week of waiting regarding a base problem, I received no news. Having already purchased once without issue, then a second time with a problem without response, and since I cannot use this base, that is why I give 1 star.
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J
Rating: 5 out of 5
Nice item. Fast delivery.
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V
Rating: 5 out of 5
Very nice product for a cheap gift but that pleases a lot. See you soon
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V
Rating: 1 out of 5
I contacted them but they never replied
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D
Rating: 5 out of 5
Very good product satisfied
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I
Rating: 5 out of 5
Package delivered quickly, product conforms to the order
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K
Rating: 5 out of 5
Super product I am very happy with the result thank you very much.
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R
Rating: 5 out of 5
I ordered 2 lamps to give as gifts for Christmas, really beautiful!
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G
Rating: 5 out of 5
Everything is perfect, order received on time.
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G
Rating: 4 out of 5
For a first order, it was
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N
Rating: 1 out of 5
I ordered on December 22, package received on December 27, while the site guaranteed delivery on 12/25, anyway let's move on. I ordered 3 lamps for my nephews, I wanted 2 with the singer JUL and 1 with the singer NINHO. I received the opposite, how to return it to get what I want? Thank you for your response as there is no way to contact you otherwise. Nadine DUTEMPLE. I ordered 3 lamps.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of some messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team.
We apologize for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of some messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team.
P
Rating: 5 out of 5
Happy with this purchase, I recommend
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C
Rating: 5 out of 5
Very beautiful lamp photo my little girl will be delighted
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M
Rating: 5 out of 5
Beautiful
I
Rating: 1 out of 5
The item arrived broken. Poor customer service.
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D
Rating: 5 out of 5
Super product thank you
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