Customer reviews of Pictyourlamp.com

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9,3 /10
Overall rating: 9,3 out of 10
Based on 9 760 published reviews

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

Reviews 1, 2 and 4 stars

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A
Aurore C.
Rating: 4 out of 5
following a purchase from 12/12/2023
Hello, I ordered 3 to give as a gift, very satisfied, very well packaged and received very quickly.
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Sandrine L.
Rating: 4 out of 5
following a purchase from 13/12/2023
Satisfied with my purchase Package received very quickly
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Marie L.
Rating: 4 out of 5
following a purchase from 11/12/2023
Very satisfied with the lamp
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Karine F.
Rating: 1 out of 5
following a purchase from 14/12/2023
Not received and package not delivered to the right address
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Response from Pictyourlamp.com
Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
C
Chantal C.
Rating: 4 out of 5
following a purchase from 15/12/2023
The packaging was a little damaged but the contents intact.
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Patrick H.
Rating: 4 out of 5
following a purchase from 15/12/2023
I liked my gift! Very good.
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Dominique P.
Rating: 4 out of 5
following a purchase from 15/12/2023
Perfect
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Christopher P.
Rating: 2 out of 5
following a purchase from 12/12/2023
The quality is good, but there is a problem with the photo and I'm told that it's normal without finding a solution, knowing that it was for Christmas. I don't think that's very nice of the service.
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D
Dominique H.
Rating: 4 out of 5
following a purchase from 14/12/2023
CLEAR
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MURIELLE B.
Rating: 4 out of 5
following a purchase from 12/12/2023
satisfied
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RACHEL C.
Rating: 4 out of 5
following a purchase from 09/12/2023
very nice rendering; gift much appreciated
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VALERIE B.
Rating: 4 out of 5
following a purchase from 14/12/2023
Conform to my order. Delivery time respected I recommend.
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B
Béatrice N.
Rating: 4 out of 5
following a purchase from 13/12/2023
Very pretty. Too bad they're a bit small
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Carole L.
Rating: 2 out of 5
following a purchase from 14/12/2023
Scratches on the Kiura plate, probably due to the packaging in which the plate was not attached! Too bad
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Sylvie B.
Rating: 2 out of 5
following a purchase from 14/12/2023
I'm very disappointed because one of the lamps doesn't have a remote control for changing color.
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Patricia B.
Rating: 4 out of 5
following a purchase from 14/12/2023
Very nice, made an impact.
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René Claude W.
Rating: 1 out of 5
following a purchase from 11/12/2023
Hello, I haven't received the AC adapter I ordered with the lamp. I already reported this more than a week ago. No answer from you and zens refund
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Nathalie M.
Rating: 1 out of 5
following a purchase from 13/12/2023
Very disappointed with the quality. The lamp arrived a little scratched and the cut of the plate leaves a lot to be desired, the cut is not clean in one place. It doesn't look good.
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C
Charlene C.
Rating: 1 out of 5
following a purchase from 11/12/2023
The remote control for changing the light does not work even when the battery is changed.
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
Y
Yvan M.
Rating: 4 out of 5
following a purchase from 12/12/2023
Thank you very much
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jean francois L.
Rating: 1 out of 5
following a purchase from 10/12/2023
Very disappointed by this purchase.... Offered for Christmas, the light stand does not work. Impossible to turn it off either manually or with the remote control.... I will ask for a replacement, or a refund...
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
C
Céline G.
Rating: 2 out of 5
following a purchase from 11/12/2023
Aesthetically matches expectations, but in no way provides sufficient lighting, even for reading. Purely decorative.
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Laura D.
Rating: 4 out of 5
following a purchase from 11/12/2023
Order received but waiting time longer than expected but a very nice lamp and well packaged.
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Franck B.
Rating: 4 out of 5
following a purchase from 12/12/2023
Nickel
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Alexandre D.
Rating: 1 out of 5
following a purchase from 13/12/2023
I was never delivered and they won't even refund my money.
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Jérôme D.
Rating: 4 out of 5
following a purchase from 11/12/2023
Very pretty and I don't regret having done it.
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Lucie P.
Rating: 1 out of 5
following a purchase from 13/12/2023
i still haven't received anything for christmas
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Emilie D.
Rating: 4 out of 5
following a purchase from 11/12/2023
As on the photo super beautiful quality and top I highly recommend
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Florence R.
Rating: 2 out of 5
following a purchase from 11/12/2023
Hello, well received the article, a gift to offer for Christmas, I opened to see if it works. The lamp works, the lighting is good, but the finish of the diamond-shaped pvc frame berk. I naively thought there would be a very well finished product and not at all vulgar plastic cut without finish. Then the photo, identical to the order, but a lot of scratches, disappointed by the lack of finish on this product. I'd say very low-end, doesn't justify the price. I hope it's just me and that it's a production error. My personal feeling is that you don't care about the customer, considering what I received. I left to buy another gift, too ashamed to give this for Christmas. Please pay attention to the human being behind the click of the order thank you. Happy holidays to you and be well. One wish, improve
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G
Gaetan T.
Rating: 1 out of 5
following a purchase from 13/12/2023
The item was damaged
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Response from Pictyourlamp.com
Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for this inconvenience, this problem is often due to delivery, if you have any further questions please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
P
Patrice M.
Rating: 4 out of 5
following a purchase from 10/12/2023
Deadline met.
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Adeline G.
Rating: 1 out of 5
following a purchase from 12/12/2023
I would no longer recommend
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David L.
Rating: 1 out of 5
following a purchase from 09/12/2023
The parcel has been lost by the relay point
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C
Colin L.
Rating: 1 out of 5
following a purchase from 07/12/2023
The engraving isn't perfect, some parts are missing, and the lamp doesn't sit properly on the base unless you force it really hard. I'm very disappointed.
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Stéphane T.
Rating: 1 out of 5
following a purchase from 10/12/2023
Poor-quality photo frame Dubious finish Nice catalog photo Disappointment with the item
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claude F.
Rating: 1 out of 5
following a purchase from 09/12/2023
Price 80€ for a lamp with speaker defect, the plate scratched, and bad cut and the customer service tells me to use acetone !!!! And for k speaker to send it back at my expense as if I hadn't already paid enough and moreover being limited by my handicap to move. No, frankly, we're disappointed and we'll spread the word. No consideration and mockery. Acetone is magic to the point of repairing missing splinters and removing claws!!!! No consideration, very disappointed!
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Balloi M.
Rating: 4 out of 5
following a purchase from 09/12/2023
The team is very professional
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Camille G.
Rating: 4 out of 5
following a purchase from 08/12/2023
Very nice product, maybe a little lacking in branding for the photo, but it's very cute.
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Christian C.
Rating: 1 out of 5
following a purchase from 09/12/2023
plexiglass scratch
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Philippe J.
Rating: 4 out of 5
following a purchase from 10/12/2023
None I haven't used it
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