The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
Damaged lamp, Not compliant with the provided base, Questionable quality, Dirty trail, Chip in the glass edge, No customer service and after-sales. No refund or compensation
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mathieu L.
Rating: 2 out of 5
following a purchase from 25/01/2026
Quality that turns out to be mediocre. Received a black base while I had ordered a cracked white one.
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CATHERINE R.
Rating: 2 out of 5
following a purchase from 22/01/2026
We are disappointed that the photo is cropped, for a runner it is important to see the legs. More generally, we regret that we are not offered several framing options before making the personalized lamp because afterwards it is too late. Regarding a gift, we are disappointed. Furthermore, the batteries are not provided.
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Sliman A.
Rating: 4 out of 5
following a purchase from 21/01/2026
Very happy
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MATHILDE C.
Rating: 2 out of 5
following a purchase from 21/01/2026
The product itself is nice. But the customer service is non-existent! I sent 2 or 3 messages to request a refund for my shipping costs due to a 5-day delay on a 24-hour delivery and I still haven't heard back!
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Michele P.
Rating: 1 out of 5
following a purchase from 16/01/2026
Product not as it appears in the representation when you go to see it on the site. Failed
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Marc H.
Rating: 2 out of 5
following a purchase from 14/01/2026
Unfortunately, the wrong socket was delivered and upon inquiry, I have unfortunately not received any response so far.
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Michele T.
Rating: 1 out of 5
following a purchase from 12/01/2026
Even if I specifically bought the express delivery option, my package arrived days after the expected date (it was supposed to be a birthday gift), and the company didn't even refund me the delivery price.
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Patricia J.
Rating: 2 out of 5
following a purchase from 10/01/2026
Received a smaller plate The size of the plate does not match the dimensions given on the site
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Sabine G.
Rating: 4 out of 5
following a purchase from 11/12/2025
Great selection and ideas
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Nadege B.
Rating: 1 out of 5
following a purchase from 08/12/2025
Hello, the base I ordered is not the right one and there's no way to set the language to French and no one contacts me. Disappointed with this purchase and no service to contact.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Please write directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
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Elodie D.
Rating: 1 out of 5
following a purchase from 03/01/2026
I received my lamp, the photo is cut off, I contacted customer service by email, no response
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Please write directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
N
nathalie W.
Rating: 1 out of 5
following a purchase from 11/12/2025
I did not receive my package which was sent to the wrong pickup point (sent 170km from the requested pickup point!). No response from Lampephoto despite my follow-ups (email, website, facebook).
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Thank you for writing directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
S
Stefanie W.
Rating: 1 out of 5
following a purchase from 29/07/2025
Money paid and no goods received.
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NADINE D.
Rating: 2 out of 5
following a purchase from 21/12/2025
Sorry, you noted on your site delivery 24h, 48h I received it two weeks later, so I am disappointed.
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Susanne F.
Rating: 1 out of 5
following a purchase from 21/12/2025
I am trying to return the order, but after sending a message to them, there was not much of a reply regarding how I can return the order.
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joel V.
Rating: 2 out of 5
following a purchase from 17/12/2025
Nothing to say about the beauty of the product as well as the shipping which is very fast. However, one light base out of the 3 products ordered (for Christmas gifts) was defective and I received no response from customer service after sending an email 2 weeks ago.
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
Thank you for writing directly to [email protected]
All requests are processed within 24 to 48 working hours by our customer service.
Best regards,
The LampePhoto team
A
Aurelie B.
Rating: 1 out of 5
following a purchase from 20/12/2025
After sending an email forgetting the order number, I sent another email this time with the order number, and after 1 week of waiting regarding a base problem, I received no news. Having already purchased once without issue, then a second time with a problem without response, and since I cannot use this base, that is why I give 1 star.
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Valentina F.
Rating: 1 out of 5
following a purchase from 26/12/2025
I contacted them but they never replied
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guillaume M.
Rating: 4 out of 5
following a purchase from 24/12/2025
For a first order, it was
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Nadine D.
Rating: 1 out of 5
following a purchase from 22/12/2025
I ordered on December 22, package received on December 27, while the site guaranteed delivery on 12/25, anyway let's move on. I ordered 3 lamps for my nephews, I wanted 2 with the singer JUL and 1 with the singer NINHO. I received the opposite, how to return it to get what I want? Thank you for your response as there is no way to contact you otherwise. Nadine DUTEMPLE. I ordered 3 lamps.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of some messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team.
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Ingrida T.
Rating: 1 out of 5
following a purchase from 22/12/2025
The item arrived broken. Poor customer service.
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Sophie E.
Rating: 2 out of 5
following a purchase from 22/12/2025
I paid for 24-hour delivery and the package arrived 7 days later
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julie B.
Rating: 4 out of 5
following a purchase from 16/11/2025
I am disappointed that the information is expressed in English and not in French, for a product purchased in the neighboring department.
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Elsa L.
Rating: 2 out of 5
following a purchase from 20/12/2025
Paying delivery fees just to have them not respected by a lousy carrier, and on top of that, when we write emails to the site, no one responds to us.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the site's contact form, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected].
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
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Wencke G.
Rating: 1 out of 5
following a purchase from 22/12/2025
I paid extra shipping costs for express delivery and the item arrived much too late. Not recommended
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MICHELE R.
Rating: 2 out of 5
following a purchase from 23/12/2025
The article is far from matching the photo, poor quality, not even daring to offer it to whom it was intended.. not satisfied
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Angelique F.
Rating: 2 out of 5
following a purchase from 22/12/2025
The lamp is pretty but a week's delay in delivery due to an issue between the delivery person and the relay point. Customers should not have to deal with these problems, change the delivery person or relay point.. furthermore, I sent you 4 emails that went unanswered, I had to manage with the carrier myself.. it's a shame..
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the site's contact form, which may have prevented the proper reception of some messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Sincerely,
The LampePhoto team
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Nadia Z.
Rating: 1 out of 5
following a purchase from 21/12/2025
Item received scratched and not good as a gift. Contacted them multiple times, they do not respond.
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Michèle L.
Rating: 1 out of 5
following a purchase from 20/12/2025
Meets my expectations
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Marie-Odile S.
Rating: 4 out of 5
following a purchase from 19/12/2025
Christmas gift for my brother-in-law who loved it very much. Thank you
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Michael M.
Rating: 2 out of 5
following a purchase from 15/12/2025
Beautiful lamp delivered quickly, however the ordered USB adapter is missing from the order. Despite 2 requests sent through the site, I have received no responses, hence the 2 stars.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We have indeed encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain requests.
For a quick and effective handling, please write directly to [email protected]
(and not via the form).
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
V
Valeria G.
Rating: 2 out of 5
following a purchase from 19/12/2025
The lamp arrived after 17 days and with the printed part damaged! Too bad because it would have been really beautiful and impressive!
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Samir A.
Rating: 4 out of 5
following a purchase from 19/12/2025
Good
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Valérie F.
Rating: 4 out of 5
following a purchase from 19/12/2025
Fast delivery
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Laura P.
Rating: 4 out of 5
following a purchase from 19/12/2025
Appreciated by those who received it
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Cécile C.
Rating: 4 out of 5
following a purchase from 18/12/2025
I am satisfied but a little disappointed because there is a scratch on the design.
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Christiane G.
Rating: 4 out of 5
following a purchase from 18/12/2025
I am waiting for feedback on the use of the product.
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Yvette M.
Rating: 4 out of 5
following a purchase from 17/12/2025
Nice rendering, it's a shame that the background of the photo has been removed.
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Eckhard K.
Rating: 2 out of 5
following a purchase from 16/12/2025
Unfortunately, the goods arrived in defective condition. (A part of the plexiglass is broken.) This probably happened during transport. Therefore, the fault does not lie with "Pictyourlamp". Nevertheless, I need to reorder this part.
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