Pictyourlamp.com consistently earns praise for fast delivery and reliable shipping, with many orders arriving the next day or within tight timeframes and items arriving as described. Customers highlight strong product quality and finish, noting accurate representation on the site, detailed craftsmanship, and displays that delight recipients. The store’s customer service and responsiveness are also repeatedly commended, supporting smooth ordering experiences and quick assistance when needed. Gift-worthy appeal is a common thread, with lamps and photo lamps described as beautiful, well-received, and suitable for various occasions.
Remote control does not work, no response to customer service emails!
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
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Patrice F.
Rating: 4 out of 5
following a purchase from 10/11/2023
Very serious, good quality, would do again.
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Beatrice P.
Rating: 2 out of 5
following a purchase from 13/11/2023
Very disappointed. I thought I'd get something else for this price, especially if I searched on the net on other sites for the same thing for 20€!!!!
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Stéphane L.
Rating: 4 out of 5
following a purchase from 11/11/2023
attention on the 2 firefighter helmet models: the photo is identical on the 2 models, the one I received does not correspond to the photo I wanted, the one in the photo is beautiful, but the other one fits well, please change the photo of the one that is not up to date, thank you.
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Stephanie B.
Rating: 4 out of 5
following a purchase from 10/11/2023
Thank you very much
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Martine V.
Rating: 4 out of 5
following a purchase from 12/11/2023
Super happy the lamps are very beautiful and especially resembling . thank you again.
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Annie O.
Rating: 4 out of 5
following a purchase from 09/11/2023
Fine
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Delphine V.
Rating: 4 out of 5
following a purchase from 09/11/2023
Perfect reproduction
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Thibault B.
Rating: 2 out of 5
following a purchase from 10/11/2023
I ordered a lamp and the base is not big enough for the photo.
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Dominique G.
Rating: 4 out of 5
following a purchase from 10/11/2023
Super
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Audri S.
Rating: 4 out of 5
following a purchase from 05/11/2023
Package received promptly but there is a problem with the operation of the lamp. The remote control doesn't work (except for changing TV channels). So it can only be switched off by unplugging it.
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Michel G.
Rating: 4 out of 5
following a purchase from 06/11/2023
Superb lamps.
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Virginie L.
Rating: 4 out of 5
following a purchase from 06/11/2023
Hello my nephew will be super happy he loves one piece,, thank you
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Karine D.
Rating: 4 out of 5
following a purchase from 01/11/2023
I'm happy with my purchase, but of the 2 photo lamps I ordered, the first one I received was not intended for me, so I had to make a complaint to get the right one. Fortunately, I didn't do it on Christmas Eve ...
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Lindsay S.
Rating: 4 out of 5
following a purchase from 03/11/2023
Quick order
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Martine R.
Rating: 4 out of 5
following a purchase from 02/11/2023
Very fast delivery A small problem with the size ordered but I received the correct size very quickly. thank you 👍
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Jean Louis L.
Rating: 1 out of 5
following a purchase from 29/10/2023
Broken goods
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Response from Pictyourlamp.com
Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for the inconvenience, and if you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
J
Jean-Laurent C.
Rating: 2 out of 5
following a purchase from 28/10/2023
I'm disappointed with this product, it's not the quality I expected.
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Francis D.
Rating: 1 out of 5
following a purchase from 28/10/2023
No protective film Remote control not up to scratch Image not very sharp Disappointed with purchase
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Rémy B.
Rating: 2 out of 5
following a purchase from 27/10/2023
Nice lamp, but the light bugs a little, goes off and on when it wants to
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Serge S.
Rating: 4 out of 5
following a purchase from 29/10/2023
Serious and fast
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Sylvie C.
Rating: 4 out of 5
following a purchase from 27/10/2023
Nice product
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Françoise V.
Rating: 4 out of 5
following a purchase from 25/10/2023
I hope you like it, and I think it's great!
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Josiane G.
Rating: 4 out of 5
following a purchase from 21/10/2023
package received on time very satisfied with my order Cordially
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Jean-Michel D.
Rating: 4 out of 5
following a purchase from 19/10/2023
impeccable good working order
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Alexandra A.
Rating: 2 out of 5
following a purchase from 19/10/2023
The plexiglass is full of scratches I'm disappointed no protective film
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Patricia Q.
Rating: 2 out of 5
following a purchase from 16/10/2023
Article arrived without film of protection results the lamp is all scratched I am really furious I will recommend more this site
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Hervé H.
Rating: 4 out of 5
following a purchase from 14/10/2023
conforms to the photo seen on the site magnifique lampe marche très bien
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Freddy S.
Rating: 2 out of 5
following a purchase from 14/10/2023
Too simple and doesn't give the desired effect
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Maxhel G.
Rating: 1 out of 5
following a purchase from 12/10/2023
I had ordered the lamp for my sister's wedding which took place on Saturday 21st October, unfortunately I couldn't give it to her as the lamp didn't work. It wasn't tested before shipment and I'm really disappointed.
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Response from Pictyourlamp.com
Hello,
We are sorry for the inconvenience and that the problem could not be solved in time, for your information our bases and remote controls are all functional in case of problems those are guaranteed 1 year, please contact us on [email protected] to be able to treat as soon as possible your problem and proceed to the return of your base.
Best regards,
Céline from Lampephoto.fr
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Nathaly L.
Rating: 4 out of 5
following a purchase from 10/10/2023
It was a gift and I saw that he was very happy with it.
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Brigitte A.
Rating: 4 out of 5
following a purchase from 06/10/2023
EVERYTHING WENT SMOOTHLY
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Didier E.
Rating: 4 out of 5
following a purchase from 04/10/2023
Original, high-quality item. Fair price. Made in France and especially in Auvergne!
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Hervé G.
Rating: 1 out of 5
following a purchase from 02/10/2023
I'm still waiting for my parcel, which never arrived.
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Nanaba B.
Rating: 2 out of 5
following a purchase from 20/09/2023
deliveryman not competent
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Corinne H.
Rating: 4 out of 5
following a purchase from 27/09/2023
The service and delivery times are perfect, but even though it's visible, I would have liked a photo with a little more support.
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Jennifer L.
Rating: 4 out of 5
following a purchase from 18/09/2023
When I opened the package a piece of the tree was broken and I didn't have time to send it back as it was for a birthday. Otherwise, the product is as described, but it's a shame it's so expensive, pretty and works well.
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Caroline H.
Rating: 4 out of 5
following a purchase from 06/09/2023
Everything went well, but I find the lamp rather expensive for what it is.
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Tony B.
Rating: 4 out of 5
following a purchase from 24/08/2023
Fast delivery, excellent customer service
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Jordan P.
Rating: 1 out of 5
following a purchase from 04/08/2023
I did not receive my parcel
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Response from Pictyourlamp.com
Hello,
following our email exchanges, we hope to have been able to reassure you and are sorry for the inconvenience caused by the abnormally long delay in your delivery. Your parcel has been located and delivered to the address indicated. We thank you for your confidence and hope to have the opportunity to serve you again in the future.
If you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
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