Customer reviews of Pictyourlamp.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 9 812 published reviews
5 8 071 82% 4 843 9% 3 305 3% 2 232 2% 1 361 4%

Summary of reviews

Pictyourlamp.com consistently earns praise for fast delivery and reliable shipping, with many orders arriving the next day or within tight timeframes and items arriving as described. Customers highlight strong product quality and finish, noting accurate representation on the site, detailed craftsmanship, and displays that delight recipients. The store’s customer service and responsiveness are also repeatedly commended, supporting smooth ordering experiences and quick assistance when needed. Gift-worthy appeal is a common thread, with lamps and photo lamps described as beautiful, well-received, and suitable for various occasions.

Reviews 1, 2 and 4 stars

Reset filters
I
Irène B.
Rating: 4 out of 5
following a purchase from 26/07/2023
Satisfied with the rendering, but disappointed by the fact that there's no switch on the base, so I had to unplug it to turn it off.
Translated reviews
V
Vincent B.
Rating: 1 out of 5
following a purchase from 17/07/2023
Quick to send, easy to pay, lots of choices and it works very well.
Translated reviews
Response from Pictyourlamp.com
Hello, we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
C
Chrystel G.
Rating: 4 out of 5
following a purchase from 13/07/2023
I thought that when it was switched off, the photo would show a little more. Otherwise fast and well packaged
Translated reviews
D
David F.
Rating: 2 out of 5
following a purchase from 02/07/2023
Delays too long.
Translated reviews
Response from Pictyourlamp.com
Hello,
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
have a nice day,
Lisa from Lampephoto.fr
P
Patrick L.
Rating: 4 out of 5
following a purchase from 09/07/2023
As described.
Translated reviews
A
Annie G.
Rating: 4 out of 5
following a purchase from 04/07/2023
Bànjour Jai bien reçu l'article, il est joli.je le recommande pour un cadeau
Translated reviews
E
Emeline C.
Rating: 4 out of 5
following a purchase from 05/07/2023
Received on time, just package a little damaged but the lamp was in good condition
Translated reviews
J
Joia L.
Rating: 1 out of 5
following a purchase from 19/06/2023
I have not received my package. No way to contact customer service. Very disappointed
Translated reviews
Response from Pictyourlamp.com
Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
S
Sylvia G.
Rating: 2 out of 5
following a purchase from 13/06/2023
Lamp arrived without film and full of scratches. Not cool...
Translated reviews
Response from Pictyourlamp.com
Hello,
following our email exchanges, we have agreed that another lamp will be sent to you. A small modification of your comment would be super nice.
Sorry again, have a nice day,
Lisa from Lampephoto.fr
C
C M.
Rating: 4 out of 5
following a purchase from 15/06/2023
Excellent, fast and superb service
Translated reviews
C
Chloé J.
Rating: 4 out of 5
following a purchase from 15/06/2023
Yes, very happy! The photo is beautiful, but there's only one negative: I couldn't find the text I asked for on the lamp...
Translated reviews
V
Vincent F.
Rating: 1 out of 5
following a purchase from 12/06/2023
Missing half the delivery.
Translated reviews
Response from Pictyourlamp.com
Hello, thank you for sharing your feedback, we are glad to know that we were able to solve the problem for you. However, we recognize that this could have been avoided if your entire order had been delivered in the first place.
We hope we have satisfied you despite this rare error. Should you encounter any further problems, please do not hesitate to contact us again by e-mail at [email protected] . An update of your opinion will be greatly appreciated.
Best regards,
Céline from Lampephoto.fr
J
Jeennifer D.
Rating: 4 out of 5
following a purchase from 11/06/2023
Frankly I bought one for Father's Day and in the end everyone loved it so much that my daughter asked me for one for her birthday👌 the only downside is that the plate doesn't fit very well on the base. But in itself it's made to be put down and not to be touched every 5min ^^
Translated reviews
L
Laetitia H.
Rating: 4 out of 5
following a purchase from 07/06/2023
I thought the lamp was bigger for the price but it's very pretty.
Translated reviews
J
Jessica C.
Rating: 1 out of 5
following a purchase from 04/06/2023
I am quite disappointed because I never received my order, although I would have liked to order for another occasion.
Translated reviews
Response from Pictyourlamp.com
Hello, we're sorry to hear about this delay, which is unfortunately beyond our control. Carriers can have problems delivering your package. We have nevertheless been able to reship your lamp free of charge as a gesture of goodwill.
We hope you are satisfied with your lamp and would be grateful for any feedback you may have.
Please do not hesitate to contact us at [email protected].
Best regards,
Céline from Lampephoto.fr
A
Aymeric B.
Rating: 2 out of 5
following a purchase from 02/06/2023
Fast delivery, but average quality. My 2 children are engraved on the stand but only one of their 2 faces is illuminated because the arrangement of the LEDs does not allow the entire stand to be illuminated.
Translated reviews
Response from Pictyourlamp.com
Hello,
we have tried to contact you by e-mail in order to solve your problem, but have not received any answer from you. Please do not hesitate to contact us again at [email protected] , we will try to solve your problem.
Best regards,
Lisa from Lampephoto.fr
V
Valerie D.
Rating: 2 out of 5
following a purchase from 01/06/2023
Nice lamp but the casing and the springs are detained
Translated reviews
Response from Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr
T
Tiphanie R.
Rating: 4 out of 5
following a purchase from 01/06/2023
Fast and pretty
Translated reviews
M
Matthieu C.
Rating: 4 out of 5
following a purchase from 30/05/2023
Fast and accurate delivery. A little disappointed with the few scratches on the plexiglass. But very nice product, original, I'll order again.
Translated reviews
G
Gisèle E.
Rating: 4 out of 5
following a purchase from 01/06/2023
Very nice item. Very happy with my purchase
Translated reviews
G
Guillaume S.
Rating: 4 out of 5
following a purchase from 30/05/2023
sent very quickly nice rendering only small downside announced with battery but there was no pity fortunately I had anticipated the blow but otherwise very good thank you
Translated reviews
D
Denis M.
Rating: 1 out of 5
following a purchase from 29/05/2023
Satisfied with the lamp itself but disappointed because I paid for the prestige box which was nowhere to be found in the parcel.
Translated reviews
Response from Pictyourlamp.com
Hello,
following our email exchanges, we have sent it to you as a second step.
have a nice day,
Lisa from Lampephoto.fr
Q
Quentin F.
Rating: 2 out of 5
following a purchase from 25/05/2023
A little disappointed with the rendering ...
Translated reviews
Response from Pictyourlamp.com
Hello,
We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr
S
Stephane L.
Rating: 4 out of 5
following a purchase from 26/05/2023
good product quality! thank you
Translated reviews
M
Mathieu S.
Rating: 4 out of 5
following a purchase from 26/05/2023
Top
Translated reviews
J
Jeannine H.
Rating: 2 out of 5
following a purchase from 25/05/2023
We have no idea what the lamp looks like once the photos have been selected, and the result is inconclusive: the photos don't show up without lighting, and they don't show up well with lighting.
Translated reviews
Response from Pictyourlamp.com
Hello,
We apologize for the inconvenience. You can adjust the intensity of the light with the remote control, which allows you to change the color.
have a nice day,
Lisa from Lampephoto.fr
A
Alexandra B.
Rating: 4 out of 5
following a purchase from 24/05/2023
On the other hand, I'm a little disappointed because I don't think it's very stable. We added some stock so that the glass would hold better.
Translated reviews
S
Sylvie /.
Rating: 4 out of 5
following a purchase from 20/05/2023
C to make a gift
Translated reviews
A
Antonio C.
Rating: 4 out of 5
following a purchase from 28/01/2023
👍
Translated reviews
L
Lévi U.
Rating: 1 out of 5
following a purchase from 29/01/2023
The lamp worked properly for 1 week and when I asked what I could do, they didn't offer to repair it or even change it
Translated reviews
Response from Pictyourlamp.com
Hello,
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr
G
Gil W.
Rating: 1 out of 5
following a purchase from 22/01/2023
The lamp I bought did not light up, too bad...
Translated reviews
Response from Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
C
Catherine D.
Rating: 1 out of 5
following a purchase from 10/05/2023
Photos too small. The top photo is barely visible because the lighting is so weak.
Translated reviews
M
Mike Jessyka B.
Rating: 4 out of 5
following a purchase from 08/05/2023
It was for a gift and the person was very pleased. Thanks to you 😊
Translated reviews
E
Erwan S.
Rating: 1 out of 5
following a purchase from 04/02/2023
Works only on mains. On battery nothing happens :-(
Translated reviews
Response from Pictyourlamp.com
Hello,
following our email exchanges, it turned out that the problem was with the batteries. A small change in your opinion would be nice.
Thanks in advance.
Best regards,
Lisa from Lampephoto.fr
C
Celine J.
Rating: 4 out of 5
following a purchase from 16/04/2023
ok
Translated reviews
C
Christelle F.
Rating: 1 out of 5
following a purchase from 04/02/2023
The lamp does not work since the beginning...waiting for a call back...
Translated reviews
Response from Pictyourlamp.com
Hello,
we're sorry for the inconvenience.
Our bases are guaranteed for 1 year. Simply contact us by e-mail at [email protected], and we will of course replace your base.
Have a nice day,
Best regards,
Lisa from Lampephoto.fr
T
Thierry J.
Rating: 2 out of 5
following a purchase from 09/05/2023
Minimalist packaging and not identifying the lamp. Impossible to offer this item in these conditions.
Translated reviews
Response from Pictyourlamp.com
Hello,
We apologize for the inconvenience. We changed our packaging not long ago.
have a nice day,
Lisa from Lampephoto.fr
M
Maryse G.
Rating: 2 out of 5
following a purchase from 08/05/2023
I paid extra to make sure I got it by June 12 and finally I didn't get it until the 13th!!!
Translated reviews
Response from Pictyourlamp.com
Hello,
We are sorry that you are not satisfied with the delivery time. However, the delivery time of the carrier is one thing, but we also have the manufacturing time of 24 hours to take into account.
have a nice day,
Lisa from Lampephoto.fr
E
Eric S.
Rating: 2 out of 5
following a purchase from 08/02/2023
No because the photograph does not stand on its disappointed base
Translated reviews
Response from Pictyourlamp.com
Hello, we have tried to contact you by e-mail in order to solve your problem but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will try to solve your problem.
Best regards,
Lisa from Lampephoto.fr
M
Mathieu L.
Rating: 2 out of 5
following a purchase from 10/05/2023
My package has already not arrived at the relay point that was indicated so my request has not been respected. I do not thank the deliveryman for having been lazy enough to go to the relay point indicated. Moreover, not having the driver's license yet, I do not even know how to go there. Thank you. Thank you very much.
Translated reviews
Response from Pictyourlamp.com
Hello,
We are sorry for the inconvenience. This is a problem with the carrier that is beyond our control.
sorry again,
have a nice day,
Lisa from Lampephoto.fr
We use cookies for audience measurement and improving user experience.