The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
I have not received my package. No way to contact customer service. Very disappointed
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Response from Pictyourlamp.com
Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
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sylvia G.
Rating: 2 out of 5
following a purchase from 13/06/2023
Lamp arrived without film and full of scratches. Not cool...
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Response from Pictyourlamp.com
Hello,
following our email exchanges, we have agreed that another lamp will be sent to you. A small modification of your comment would be super nice.
Sorry again, have a nice day,
Lisa from Lampephoto.fr
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C M.
Rating: 4 out of 5
following a purchase from 15/06/2023
Excellent, fast and superb service
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Chloé J.
Rating: 4 out of 5
following a purchase from 15/06/2023
Yes, very happy! The photo is beautiful, but there's only one negative: I couldn't find the text I asked for on the lamp...
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Vincent F.
Rating: 1 out of 5
following a purchase from 12/06/2023
Missing half the delivery.
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Response from Pictyourlamp.com
Hello, thank you for sharing your feedback, we are glad to know that we were able to solve the problem for you. However, we recognize that this could have been avoided if your entire order had been delivered in the first place.
We hope we have satisfied you despite this rare error. Should you encounter any further problems, please do not hesitate to contact us again by e-mail at [email protected] . An update of your opinion will be greatly appreciated.
Best regards,
Céline from Lampephoto.fr
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Jeennifer D.
Rating: 4 out of 5
following a purchase from 11/06/2023
Frankly I bought one for Father's Day and in the end everyone loved it so much that my daughter asked me for one for her birthday👌 the only downside is that the plate doesn't fit very well on the base. But in itself it's made to be put down and not to be touched every 5min ^^
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Laetitia H.
Rating: 4 out of 5
following a purchase from 07/06/2023
I thought the lamp was bigger for the price but it's very pretty.
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jessica C.
Rating: 1 out of 5
following a purchase from 04/06/2023
I am quite disappointed because I never received my order, although I would have liked to order for another occasion.
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Response from Pictyourlamp.com
Hello, we're sorry to hear about this delay, which is unfortunately beyond our control. Carriers can have problems delivering your package. We have nevertheless been able to reship your lamp free of charge as a gesture of goodwill.
We hope you are satisfied with your lamp and would be grateful for any feedback you may have.
Please do not hesitate to contact us at [email protected].
Best regards,
Céline from Lampephoto.fr
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AYMERIC B.
Rating: 2 out of 5
following a purchase from 02/06/2023
Fast delivery, but average quality. My 2 children are engraved on the stand but only one of their 2 faces is illuminated because the arrangement of the LEDs does not allow the entire stand to be illuminated.
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Response from Pictyourlamp.com
Hello,
we have tried to contact you by e-mail in order to solve your problem, but have not received any answer from you. Please do not hesitate to contact us again at [email protected] , we will try to solve your problem.
Best regards,
Lisa from Lampephoto.fr
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Valerie D.
Rating: 2 out of 5
following a purchase from 01/06/2023
Nice lamp but the casing and the springs are detained
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Response from Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr
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Tiphanie R.
Rating: 4 out of 5
following a purchase from 01/06/2023
Fast and pretty
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Matthieu C.
Rating: 4 out of 5
following a purchase from 30/05/2023
Fast and accurate delivery. A little disappointed with the few scratches on the plexiglass. But very nice product, original, I'll order again.
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Gisèle E.
Rating: 4 out of 5
following a purchase from 01/06/2023
Very nice item. Very happy with my purchase
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Guillaume S.
Rating: 4 out of 5
following a purchase from 30/05/2023
sent very quickly nice rendering only small downside announced with battery but there was no pity fortunately I had anticipated the blow but otherwise very good thank you
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Denis M.
Rating: 1 out of 5
following a purchase from 29/05/2023
Satisfied with the lamp itself but disappointed because I paid for the prestige box which was nowhere to be found in the parcel.
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Response from Pictyourlamp.com
Hello,
following our email exchanges, we have sent it to you as a second step.
have a nice day,
Lisa from Lampephoto.fr
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Quentin F.
Rating: 2 out of 5
following a purchase from 25/05/2023
A little disappointed with the rendering ...
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Response from Pictyourlamp.com
Hello,
We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr
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STEPHANE L.
Rating: 4 out of 5
following a purchase from 26/05/2023
good product quality! thank you
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Mathieu S.
Rating: 4 out of 5
following a purchase from 26/05/2023
Top
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Jeannine H.
Rating: 2 out of 5
following a purchase from 25/05/2023
We have no idea what the lamp looks like once the photos have been selected, and the result is inconclusive: the photos don't show up without lighting, and they don't show up well with lighting.
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Response from Pictyourlamp.com
Hello,
We apologize for the inconvenience. You can adjust the intensity of the light with the remote control, which allows you to change the color.
have a nice day,
Lisa from Lampephoto.fr
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Alexandra B.
Rating: 4 out of 5
following a purchase from 24/05/2023
On the other hand, I'm a little disappointed because I don't think it's very stable. We added some stock so that the glass would hold better.
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sylvie /.
Rating: 4 out of 5
following a purchase from 20/05/2023
C to make a gift
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antonio C.
Rating: 4 out of 5
following a purchase from 28/01/2023
👍
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Lévi U.
Rating: 1 out of 5
following a purchase from 29/01/2023
The lamp worked properly for 1 week and when I asked what I could do, they didn't offer to repair it or even change it
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Response from Pictyourlamp.com
Hello,
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr
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Gil W.
Rating: 1 out of 5
following a purchase from 22/01/2023
The lamp I bought did not light up, too bad...
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Response from Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
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catherine D.
Rating: 1 out of 5
following a purchase from 10/05/2023
Photos too small. The top photo is barely visible because the lighting is so weak.
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Mike Jessyka B.
Rating: 4 out of 5
following a purchase from 08/05/2023
It was for a gift and the person was very pleased. Thanks to you 😊
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Erwan S.
Rating: 1 out of 5
following a purchase from 04/02/2023
Works only on mains. On battery nothing happens :-(
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Response from Pictyourlamp.com
Hello,
following our email exchanges, it turned out that the problem was with the batteries. A small change in your opinion would be nice.
Thanks in advance.
Best regards,
Lisa from Lampephoto.fr
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CELINE J.
Rating: 4 out of 5
following a purchase from 16/04/2023
ok
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Christelle F.
Rating: 1 out of 5
following a purchase from 04/02/2023
The lamp does not work since the beginning...waiting for a call back...
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Response from Pictyourlamp.com
Hello,
we're sorry for the inconvenience.
Our bases are guaranteed for 1 year. Simply contact us by e-mail at [email protected], and we will of course replace your base.
Have a nice day,
Best regards,
Lisa from Lampephoto.fr
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Thierry J.
Rating: 2 out of 5
following a purchase from 09/05/2023
Minimalist packaging and not identifying the lamp. Impossible to offer this item in these conditions.
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Response from Pictyourlamp.com
Hello,
We apologize for the inconvenience. We changed our packaging not long ago.
have a nice day,
Lisa from Lampephoto.fr
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Maryse G.
Rating: 2 out of 5
following a purchase from 08/05/2023
I paid extra to make sure I got it by June 12 and finally I didn't get it until the 13th!!!
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Response from Pictyourlamp.com
Hello,
We are sorry that you are not satisfied with the delivery time. However, the delivery time of the carrier is one thing, but we also have the manufacturing time of 24 hours to take into account.
have a nice day,
Lisa from Lampephoto.fr
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Eric S.
Rating: 2 out of 5
following a purchase from 08/02/2023
No because the photograph does not stand on its disappointed base
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Response from Pictyourlamp.com
Hello, we have tried to contact you by e-mail in order to solve your problem but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will try to solve your problem.
Best regards,
Lisa from Lampephoto.fr
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Mathieu L.
Rating: 2 out of 5
following a purchase from 10/05/2023
My package has already not arrived at the relay point that was indicated so my request has not been respected. I do not thank the deliveryman for having been lazy enough to go to the relay point indicated. Moreover, not having the driver's license yet, I do not even know how to go there. Thank you. Thank you very much.
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Response from Pictyourlamp.com
Hello,
We are sorry for the inconvenience. This is a problem with the carrier that is beyond our control.
sorry again,
have a nice day,
Lisa from Lampephoto.fr
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Juliette D.
Rating: 4 out of 5
following a purchase from 07/02/2023
Product conforms and is well packaged. Satisfied knowing it was something I was offering.
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Tunahan K.
Rating: 1 out of 5
following a purchase from 25/11/2022
The lamp is not working
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Solène P.
Rating: 4 out of 5
following a purchase from 26/11/2022
Very nice lamp. Exactly as described
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Antonio S.
Rating: 2 out of 5
following a purchase from 15/12/2022
The only base that specifies to have the option of automatic shutdown timer is black and incorporates a different control to the others with the buttons to turn off in 4h,5h,6h and 8h, as I bought this for that reason and I received the black base but with the other control of the other bases that does not have the buttons to time off, so it turns out that I have a black base that I can not program to turn off alone as I needed. Waiting for them to give me a solution because so far the only thing they answer me that they have sent me the black base which is the one I bought, as if that solved the problem, the problem I explain to them is the remote that is another with which you can not program off, so I lack that function as long as they do not send me the correct remote announced on the web with that base.
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Thomas G.
Rating: 1 out of 5
following a purchase from 21/11/2022
Very disappointed
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Response from Pictyourlamp.com
Hello, we tried to contact you by e-mail to know the reason of dissatisfaction but did not receive any answer from you. Do not hesitate to come back to us at [email protected] , we will try to solve your problem.
Sincerely,
Ophélie from Lampephoto.fr
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Dayenne B.
Rating: 1 out of 5
following a purchase from 21/12/2022
Geen bezorging binnen 24 uur, waar wel voor betaald is. DHL geeft aan een fout gemaakt te hebben, met de mededeling dat een verzoek om restitutie van de leveringskosten via de leverancier dient te verlopen. Leverancier zegt dat het eigen schuld is en geeft geen reactie op mails. Is verder ook niet telefonisch te bereiken, dus slechte communicatie en service
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Audrey M.
Rating: 2 out of 5
following a purchase from 25/11/2022
Some of the finishes are poorly finished. I sent an email, but of course no answer. Too bad because it was a Christmas gift. I am disappointed.
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Response from Pictyourlamp.com
Hello,
We are to learn that the rendering does not suit you. It is sometimes possible that a production error occurs, unfortunately we did not receive your email, please contact us at the following address [email protected] .
Sincerely
Ophélie from Lampephoto.fr
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