Customer reviews of Pictyourlamp.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 9 759 published reviews
5 8 026 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

Reviews 1, 2 and 4 stars

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A
Anne G.
Rating: 4 out of 5
following a purchase from 17/12/2025
Meets expectations
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Karine A.
Rating: 2 out of 5
following a purchase from 17/12/2025
The image is blurry... And it's my fault but in the photos I thought it was a laser... actually it's plastic...
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Sandrine S.
Rating: 2 out of 5
following a purchase from 08/12/2025
A user manual is missing. Quite unfortunate.
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josé M.
Rating: 4 out of 5
following a purchase from 17/12/2025
A
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BERNADETTE R.
Rating: 2 out of 5
following a purchase from 16/12/2025
I made a complaint because there was a format error but I received no response from them.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Due to an exceptional technical problem with the contact form on the site, some complaints unfortunately were not received.
To ensure that your request regarding the format error is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
P
Pascal J.
Rating: 4 out of 5
following a purchase from 16/12/2025
The product meets my expectations
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Davy M.
Rating: 1 out of 5
following a purchase from 16/12/2025
Package not compliant with the order, and no one is responding to messages
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
R
Roxane T.
Rating: 1 out of 5
following a purchase from 13/12/2025
I am ordering the base alone because my sister ordered it 3 years ago! Unfortunately, the base is no longer suitable! No way to reach customer service, which I contacted by email twice and remains unanswered... too easy not to provide after-sales service. For sure, I do not recommend this brand and I will not recommend it again.
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
C
Claire D.
Rating: 1 out of 5
following a purchase from 15/12/2025
In accordance with the photo
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André J.
Rating: 2 out of 5
following a purchase from 16/12/2025
No response to my emails on the contact page
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Response from Pictyourlamp.com
Hello,
Thank you for contacting us directly at [email protected]
.
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal.

Best regards,
The LampePhoto team
P
Patricia D.
Rating: 4 out of 5
following a purchase from 16/12/2025
Satisfied original gift
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Fabrice S.
Rating: 4 out of 5
following a purchase from 16/12/2025
Hello, as soon as I received my package, I wrote you an email that remains unanswered regarding the lamp base
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Cyril R.
Rating: 1 out of 5
following a purchase from 16/12/2025
I would like to return the item because there are scratches on the plate. I sent you an email and I am without a response from you.
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
M
Marissa D.
Rating: 2 out of 5
following a purchase from 14/12/2025
Lamp was ok, afstandsbediening voor de kleuren functioneert niet
S
Sophie D.
Rating: 1 out of 5
following a purchase from 13/12/2025
I made a mistake on this order. Since then I have been trying to reach your services and have received no response. I had to place another order. I would like to return order LP 1762798. Can you please send me a return label. Best regards
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Response from Pictyourlamp.com
Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.

Best regards,
The LampePhoto team
P
picot F.
Rating: 1 out of 5
following a purchase from 14/12/2025
Good product
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Emmanuel D.
Rating: 4 out of 5
following a purchase from 13/12/2025
Very good quality
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Claude D.
Rating: 1 out of 5
following a purchase from 27/11/2025
Since November 27, 2025, the date of my order, I am still waiting to be delivered. UPS announces delayed, return.... This is really not serious. I will report this scam to the DGCCRF. Moreover, no one is responding to my requests. December 24, 2025
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Response from Pictyourlamp.com
Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.

Best regards,
The LampePhoto team
C
Christelle G.
Rating: 4 out of 5
following a purchase from 12/12/2025
Package received quickly but it is defective, we cannot put batteries in the base. There are two springs on each side
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Pierre N.
Rating: 2 out of 5
following a purchase from 11/12/2025
The delivery location was not the one defined at the purchase
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D
Dominique P.
Rating: 4 out of 5
following a purchase from 10/12/2025
In accordance with the description
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Jean-Jacques A.
Rating: 1 out of 5
following a purchase from 07/12/2025
I am still waiting for the delivery of my order
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B
Bernard G.
Rating: 4 out of 5
following a purchase from 10/12/2025
Photo lamp intended as a surprise Christmas gift that will be given to its recipient in January, but already we are satisfied with the result
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LACHIZE J.
Rating: 4 out of 5
following a purchase from 10/12/2025
Delivery within my time. Not yet given. Christmas gift
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MARTINE L.
Rating: 4 out of 5
following a purchase from 08/12/2025
The effect rendered is beautiful but I thought the plate would be thicker
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Siegfried S.
Rating: 4 out of 5
following a purchase from 09/12/2025
Good price-performance ratio / order was delivered quickly / unfortunately the customer service could not be contacted for a correction of the text which contained a spelling error via the provided contact, hence no full rating. Too bad!
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laurence B.
Rating: 4 out of 5
following a purchase from 09/12/2025
Very original
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Sébastien V.
Rating: 4 out of 5
following a purchase from 07/12/2025
Very beautiful lamp, very satisfied, I highly recommend, quick delay
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Mahlagha E.
Rating: 2 out of 5
following a purchase from 08/12/2025
This message is addressed to a supplier, you can modify it for a more factual message please: I paid delivery fees of €9.90 via UPS for next day home delivery, as indicated at the time of payment. However, not only was the package delivered a day late, but it also was not delivered to my home. I had to go pick it up at a pickup point. Please do not communicate misleading information in order to charge additional delivery fees to your customers. I am very disappointed with your UPS delivery service. Good evening
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Ludivine L.
Rating: 2 out of 5
following a purchase from 08/12/2025
Not compliant in terms of dimensions as stated during the order
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F
Fabien L.
Rating: 4 out of 5
following a purchase from 07/12/2025
The lamp is in accordance with the ordered product. However, the product arrived with a small broken piece that I preferred to glue in order to have it for Christmas
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S
Sandrine L.
Rating: 2 out of 5
following a purchase from 07/12/2025
Just disappointed to see fingerprints on the plate
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David P.
Rating: 1 out of 5
following a purchase from 06/12/2025
The products are excellent but the delivery by UPS is unacceptable to charge 35 CHF in delivery fees knowing that when ordering it is not stated the additional fees at all........................................................................ The supplier did not respond to my email
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Hamdi K.
Rating: 1 out of 5
following a purchase from 05/12/2025
Dont like it. I cant send it back. You are not proffesional. My mony is gone.
S
Stephanie S.
Rating: 1 out of 5
following a purchase from 05/12/2025
Package not delivered to the right place, impossible to retrieve it
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Édouard P.
Rating: 4 out of 5
following a purchase from 05/12/2025
The lamp is of good quality, but I received it broken
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Emma D.
Rating: 1 out of 5
following a purchase from 05/12/2025
I made a mistake when validating the order, I had put one item in duplicate and I quickly realized it. I sent an email and you never replied. I clearly stated that I made a mistake and that you should remove one, and nothing was done. I paid for both when I only wanted one, and I received both, so it's shameful. Not even a response. Removing an item from a box doesn't require much effort. You are incompetent. Always charging more
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Jean-François P.
Rating: 2 out of 5
following a purchase from 06/12/2025
Received very quickly and very happy
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Pierre P.
Rating: 1 out of 5
following a purchase from 03/12/2025
Package received does not correspond at all to the order placed! No response received from the company following the various emails sent! It clearly smells like a scam! I will advise against contacting this company!
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F
François G.
Rating: 4 out of 5
following a purchase from 05/12/2025
Very good material, thank you.
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