Customer reviews of Pictyourlamp.com

S

Samir A.

Rating: 4 out of 5

Published on 30/12/2025 à 14h54 following a purchase from 19/12/2025

Good

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Valérie F.

Rating: 4 out of 5

Published on 30/12/2025 à 14h42 following a purchase from 19/12/2025

Fast delivery

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Laura P.

Rating: 4 out of 5

Published on 30/12/2025 à 11h42 following a purchase from 19/12/2025

Appreciated by those who received it

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Cécile C.

Rating: 4 out of 5

Published on 30/12/2025 à 08h37 following a purchase from 18/12/2025

I am satisfied but a little disappointed because there is a scratch on the design.

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Christiane G.

Rating: 4 out of 5

Published on 29/12/2025 à 15h37 following a purchase from 18/12/2025

I am waiting for feedback on the use of the product.

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Yvette M.

Rating: 4 out of 5

Published on 29/12/2025 à 10h48 following a purchase from 17/12/2025

Nice rendering, it's a shame that the background of the photo has been removed.

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Eckhard K.

Rating: 2 out of 5

Published on 29/12/2025 à 10h36 following a purchase from 16/12/2025

Unfortunately, the goods arrived in defective condition. (A part of the plexiglass is broken.) This probably happened during transport. Therefore, the fault does not lie with "Pictyourlamp". Nevertheless, I need to reorder this part.

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Anne G.

Rating: 4 out of 5

Published on 29/12/2025 à 06h02 following a purchase from 17/12/2025

Meets expectations

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Karine A.

Rating: 2 out of 5

Published on 28/12/2025 à 20h11 following a purchase from 17/12/2025

The image is blurry... And it's my fault but in the photos I thought it was a laser... actually it's plastic...

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Sandrine S.

Rating: 2 out of 5

Published on 28/12/2025 à 19h56 following a purchase from 08/12/2025

A user manual is missing. Quite unfortunate.

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José M.

Rating: 4 out of 5

Published on 28/12/2025 à 18h44 following a purchase from 17/12/2025

A

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Bernadette R.

Rating: 2 out of 5

Published on 28/12/2025 à 09h20 following a purchase from 16/12/2025

I made a complaint because there was a format error but I received no response from them.

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Response from Pictyourlamp.com Published on 06/01/2026

Hello,
We apologize for this inconvenience.
Due to an exceptional technical problem with the contact form on the site, some complaints unfortunately were not received.
To ensure that your request regarding the format error is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team

P

Pascal J.

Rating: 4 out of 5

Published on 28/12/2025 à 08h54 following a purchase from 16/12/2025

The product meets my expectations

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Davy M.

Rating: 1 out of 5

Published on 28/12/2025 à 08h35 following a purchase from 16/12/2025

Package not compliant with the order, and no one is responding to messages

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Response from Pictyourlamp.com Published on 06/01/2026

Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team

R

Roxane T.

Rating: 1 out of 5

Published on 27/12/2025 à 20h39 following a purchase from 13/12/2025

I am ordering the base alone because my sister ordered it 3 years ago! Unfortunately, the base is no longer suitable! No way to reach customer service, which I contacted by email twice and remains unanswered... too easy not to provide after-sales service. For sure, I do not recommend this brand and I will not recommend it again.

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Response from Pictyourlamp.com Published on 06/01/2026

Hello,
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team

C

Claire D.

Rating: 1 out of 5

Published on 27/12/2025 à 12h31 following a purchase from 15/12/2025

In accordance with the photo

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André J.

Rating: 2 out of 5

Published on 27/12/2025 à 12h18 following a purchase from 16/12/2025

No response to my emails on the contact page

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Response from Pictyourlamp.com Published on 29/12/2025

Hello,
Thank you for contacting us directly at [email protected]
.
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal.

Best regards,
The LampePhoto team

P

Patricia D.

Rating: 4 out of 5

Published on 27/12/2025 à 11h51 following a purchase from 16/12/2025

Satisfied original gift

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Fabrice S.

Rating: 4 out of 5

Published on 27/12/2025 à 11h43 following a purchase from 16/12/2025

Hello, as soon as I received my package, I wrote you an email that remains unanswered regarding the lamp base

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Cyril R.

Rating: 1 out of 5

Published on 27/12/2025 à 09h02 following a purchase from 16/12/2025

I would like to return the item because there are scratches on the plate. I sent you an email and I am without a response from you.

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Response from Pictyourlamp.com Published on 06/01/2026

Hello,
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team

M

Marissa D.

Rating: 2 out of 5

Published on 26/12/2025 à 12h14 following a purchase from 14/12/2025

Lamp was ok, afstandsbediening voor de kleuren functioneert niet

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Sophie D.

Rating: 1 out of 5

Published on 26/12/2025 à 11h54 following a purchase from 13/12/2025

I made a mistake on this order. Since then I have been trying to reach your services and have received no response. I had to place another order. I would like to return order LP 1762798. Can you please send me a return label. Best regards

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Response from Pictyourlamp.com Published on 29/12/2025

Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.

Best regards,
The LampePhoto team

P

Picot F.

Rating: 1 out of 5

Published on 26/12/2025 à 08h39 following a purchase from 14/12/2025

Good product

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Emmanuel D.

Rating: 4 out of 5

Published on 25/12/2025 à 09h19 following a purchase from 13/12/2025

Very good quality

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Claude D.

Rating: 1 out of 5

Published on 24/12/2025 à 09h33 following a purchase from 27/11/2025

Since November 27, 2025, the date of my order, I am still waiting to be delivered. UPS announces delayed, return.... This is really not serious. I will report this scam to the DGCCRF. Moreover, no one is responding to my requests. December 24, 2025

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Response from Pictyourlamp.com Published on 02/01/2026

Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.

Best regards,
The LampePhoto team

C

Christelle G.

Rating: 4 out of 5

Published on 22/12/2025 à 16h01 following a purchase from 12/12/2025

Package received quickly but it is defective, we cannot put batteries in the base. There are two springs on each side

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Pierre N.

Rating: 2 out of 5

Published on 22/12/2025 à 15h48 following a purchase from 11/12/2025

The delivery location was not the one defined at the purchase

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Dominique P.

Rating: 4 out of 5

Published on 22/12/2025 à 15h23 following a purchase from 10/12/2025

In accordance with the description

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Jean-Jacques A.

Rating: 1 out of 5

Published on 22/12/2025 à 14h47 following a purchase from 07/12/2025

I am still waiting for the delivery of my order

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Bernard G.

Rating: 4 out of 5

Published on 21/12/2025 à 18h39 following a purchase from 10/12/2025

Photo lamp intended as a surprise Christmas gift that will be given to its recipient in January, but already we are satisfied with the result

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Lachize J.

Rating: 4 out of 5

Published on 21/12/2025 à 14h45 following a purchase from 10/12/2025

Delivery within my time. Not yet given. Christmas gift

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Martine L.

Rating: 4 out of 5

Published on 21/12/2025 à 07h29 following a purchase from 08/12/2025

The effect rendered is beautiful but I thought the plate would be thicker

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Siegfried S.

Rating: 4 out of 5

Published on 20/12/2025 à 18h18 following a purchase from 09/12/2025

Good price-performance ratio / order was delivered quickly / unfortunately the customer service could not be contacted for a correction of the text which contained a spelling error via the provided contact, hence no full rating. Too bad!

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Laurence B.

Rating: 4 out of 5

Published on 20/12/2025 à 11h28 following a purchase from 09/12/2025

Very original

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Sébastien V.

Rating: 4 out of 5

Published on 20/12/2025 à 07h28 following a purchase from 07/12/2025

Very beautiful lamp, very satisfied, I highly recommend, quick delay

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Mahlagha E.

Rating: 2 out of 5

Published on 19/12/2025 à 17h04 following a purchase from 08/12/2025

This message is addressed to a supplier, you can modify it for a more factual message please: I paid delivery fees of €9.90 via UPS for next day home delivery, as indicated at the time of payment. However, not only was the package delivered a day late, but it also was not delivered to my home. I had to go pick it up at a pickup point. Please do not communicate misleading information in order to charge additional delivery fees to your customers. I am very disappointed with your UPS delivery service. Good evening

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Ludivine L.

Rating: 2 out of 5

Published on 19/12/2025 à 15h20 following a purchase from 08/12/2025

Not compliant in terms of dimensions as stated during the order

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Fabien L.

Rating: 4 out of 5

Published on 18/12/2025 à 17h42 following a purchase from 07/12/2025

The lamp is in accordance with the ordered product. However, the product arrived with a small broken piece that I preferred to glue in order to have it for Christmas

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Sandrine L.

Rating: 2 out of 5

Published on 18/12/2025 à 11h54 following a purchase from 07/12/2025

Just disappointed to see fingerprints on the plate

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David P.

Rating: 1 out of 5

Published on 18/12/2025 à 08h57 following a purchase from 06/12/2025

The products are excellent but the delivery by UPS is unacceptable to charge 35 CHF in delivery fees knowing that when ordering it is not stated the additional fees at all........................................................................ The supplier did not respond to my email

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