Customer reviews of Pictyourlamp.com

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9,3 /10
Overall rating: 9,3 out of 10
Based on 9 760 published reviews

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

Reviews 1, 2 and 4 stars

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P
Philippe Q.
Rating: 4 out of 5
following a purchase from 13/11/2021
I am very pleased with the quality and speed of shipping. Ordered and received in just 3 days... I'm a bit disappointed with the photo lamp, but I'm sure she'll be pleased with it. The other two photo lamps with film/series motifs are perfect. The only drawback is the Black Friday promotion which falls 48 hours after my order and therefore, without me being able to benefit from it, leaves me with a "slight bitter taste"... (2 lamps bought, the 3rd offered).
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Stéphanie V.
Rating: 4 out of 5
following a purchase from 10/11/2021
Very good as on the picture I recommend
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Thierry D.
Rating: 2 out of 5
following a purchase from 12/11/2021
I'm not sure what to do with it, but it's a good idea to make sure that it's a good one, and that it's a good one.
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Response from Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr
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Colette A.
Rating: 1 out of 5
following a purchase from 08/10/2021
Very nice lamp, it's a wonderful gift
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Response from Pictyourlamp.com
Hello, we are glad to know that you like our product. The one star must be a mistake and we hope you'll come back and change your comment, that would be great.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
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Grellety F.
Rating: 1 out of 5
following a purchase from 08/11/2021
I received the package well nevertheless I have the usb plug which is damaged 😕
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Response from Pictyourlamp.com
Hello, I'm sorry but I don't see any exchange with customer service about this. If you have received a damaged part of your order, we are sorry. Just let us know and we'll send it back to you. Please contact us at [email protected].
Best regards,
Alexandra from Lampephoto.fr
M
Maëlle M.
Rating: 4 out of 5
following a purchase from 08/11/2021
I'm very pleased with the quality of the product and the service. I'm sure I'll be able to get it again.
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SIMONE D.
Rating: 4 out of 5
following a purchase from 06/11/2021
Package arrived in good condition. A little disappointed with the goods
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Carole F.
Rating: 1 out of 5
following a purchase from 06/11/2021
Very disappointed, as it was a gift for my daughter and the base was too narrow to fit the frame. Impossible.
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Response from Pictyourlamp.com
Hello, after checking we couldn't find an e-mail from you. Please don't hesitate to contact us at [email protected] so that we can work together to solve this problem.
Best regards,
Alexandra from Lampephoto.fr
M
marie L.
Rating: 4 out of 5
following a purchase from 06/11/2021
The quality is ouff only negative point it is necessary to force enough to be able to put it in the base if not nothing to say. At the top
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Andrea M.
Rating: 4 out of 5
following a purchase from 31/10/2021
Very nice gift with fast secure delivery. Would be nice to have a look at the designed product before ordering.
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Hervé R.
Rating: 2 out of 5
following a purchase from 29/10/2021
I received the lamp without remote control but after mail they delivered it to me Misleading picture on the site the wooden bottom is not included in the remote control For the price it is average
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Response from Pictyourlamp.com
Hello,
we are sorry for the forgetfulness of the remote control that we sent you back in a second time. For the "wooden bottom" on the pictures, it is the decoration... :) We are sorry but indeed, the wooden board on which the lamps are placed for the product photos is not included with the product.
Have a nice day,
Sincerely, Thomas from Lampephoto.fr
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Bert D.
Rating: 4 out of 5
following a purchase from 12/10/2021
It was an excellent result
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Olivia K.
Rating: 4 out of 5
following a purchase from 23/10/2021
Very pretty 🥰
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Laurent A.
Rating: 4 out of 5
following a purchase from 19/10/2021
Quality product but the basic stand seems a bit fragile
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Karima R.
Rating: 4 out of 5
following a purchase from 05/10/2021
Good evening just the gift box on the corner it was well used
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Floris D.
Rating: 4 out of 5
following a purchase from 27/09/2021
The quality of the lamp is good as expected
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Cindy D.
Rating: 4 out of 5
following a purchase from 26/09/2021
Very happy with my purchase received in 24 hours. It was a pleasure to work with.
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Didier D.
Rating: 1 out of 5
following a purchase from 20/09/2021
Very nice but does not work blinks forced to remove the batteries disgusted pfuff not recommended
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Response from Pictyourlamp.com
Hello,
after our email exchanges, it turned out that the problem came from the batteries. A small change in your opinion would be nice ;)
Thanks in advance.
Good day to you.
Best regards,
Thomas from Lampephoto.fr
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Laurence B.
Rating: 4 out of 5
following a purchase from 18/09/2021
Crushed gift box Delivery not respected Package left at a relay point and not at home
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Véronique D.
Rating: 4 out of 5
following a purchase from 13/09/2021
Super lamp. identical to the catalog. model chosen well reported on the lamp. received in very good condition and especially quickly
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Sandra P.
Rating: 4 out of 5
following a purchase from 09/09/2021
Everything top, shipping a little later than specified, but at the moment yes normal,
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Viatcheslav S.
Rating: 4 out of 5
following a purchase from 09/08/2021
The lamp is OK, but the remote control does not work.
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Jennifer B.
Rating: 4 out of 5
following a purchase from 19/08/2021
Very nice rendering
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Yanis A.
Rating: 1 out of 5
following a purchase from 15/08/2021
I received my package with the bluetooth cradle in it and I can't put it on charge because it's broken inside...
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Response from Pictyourlamp.com
Hello,
after replacing your base, a little feedback would be nice!
Thanks in advance,
Thanks in advance,
Thomas from Lampephoto.fr
J
Julien C.
Rating: 4 out of 5
following a purchase from 06/08/2021
Very good site and multiple choices. Ideal to offer or to please oneself. The delivery is very fast.
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Jeremy B.
Rating: 4 out of 5
following a purchase from 27/07/2021
Very nice product my wife was very happy
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Muriel A.
Rating: 4 out of 5
following a purchase from 12/07/2021
perfectly
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noelle L.
Rating: 2 out of 5
following a purchase from 04/07/2021
The lamp does not work with batteries, only on sector, I have reported it but I have no return
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Response from Pictyourlamp.com
Hello,
following our email exchanges, it turned out that the problem was with the batteries. A small change to your review would be nice 😉
Thanks in advance.
Have a nice day.
Best regards,
Lisa from Lampephoto.fr
A
andrénia M.
Rating: 4 out of 5
following a purchase from 05/07/2021
I have received the product and it is very well received. It is very good.
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Valérie Marie O.
Rating: 2 out of 5
following a purchase from 08/06/2021
Disappointed with the quality of the support
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Response from Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be nice!
Thanks in advance,
Best regards,
Lisa from Lampephoto.fr
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Sarah P.
Rating: 4 out of 5
following a purchase from 05/06/2021
Very nice product, too bad it doesn't light up much
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Emilie C.
Rating: 4 out of 5
following a purchase from 10/06/2021
I think it's a shame to pay so much for a delivery in 24 hours when it's received 3 days later. But the lamp is beautiful.
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Julien L.
Rating: 2 out of 5
following a purchase from 03/06/2021
I'm very pleased with this product, it works well, although it's a bit fragile, but I'm very disappointed with the photo printing, the frame is in the shape of a diamond but we can't adapt the photos ourselves and the company doesn't do it for us. I've been using it for a while now, but it's a good idea to keep it up to date with the times.
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Eulalie S.
Rating: 4 out of 5
following a purchase from 03/06/2021
A quality product, delivered on time. I recommend it.
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Valentina M.
Rating: 4 out of 5
following a purchase from 02/06/2021
fast and efficient shipping! well done!
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Ahmed L.
Rating: 1 out of 5
following a purchase from 28/05/2021
The product is of acceptable quality and the delivery time is very attractive but not respected, it arrived 2 days after the day of delivery.
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Response from Pictyourlamp.com
Hello, we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express delivery as requested.
We are sorry for this situation and count on your understanding, I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
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Raphaël B.
Rating: 4 out of 5
following a purchase from 25/05/2021
Quality product satisfied and delivery time respected I recommend
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Sébastien G.
Rating: 4 out of 5
following a purchase from 26/05/2021
Thank you for your speedy delivery despite the covid 19 and it's super pretty. The package arrived in very good condition thank you
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Clara B.
Rating: 4 out of 5
following a purchase from 26/05/2021
Super
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Emilie B.
Rating: 4 out of 5
following a purchase from 25/05/2021
I'm going to order for Father's Day. Responsive and good job.
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