Customer reviews of Pictyourlamp.com

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Marie Pierre S.

Rating: 1 out of 5

Published on 27/12/2023 à 09h26 following a purchase from 12/12/2023

Hello, I received my lamp. I am very disappointed the glass is scratched and the delivery was not made express as indicated.

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Thierry M.

Rating: 4 out of 5

Published on 27/12/2023 à 07h42 following a purchase from 14/12/2023

Original

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Aurore C.

Rating: 4 out of 5

Published on 26/12/2023 à 20h23 following a purchase from 12/12/2023

Hello, I ordered 3 to give as a gift, very satisfied, very well packaged and received very quickly.

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Sandrine L.

Rating: 4 out of 5

Published on 26/12/2023 à 20h01 following a purchase from 13/12/2023

Satisfied with my purchase Package received very quickly

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Marie L.

Rating: 4 out of 5

Published on 26/12/2023 à 18h01 following a purchase from 11/12/2023

Very satisfied with the lamp

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Karine F.

Rating: 1 out of 5

Published on 26/12/2023 à 17h51 following a purchase from 14/12/2023

Not received and package not delivered to the right address

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr

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Chantal C.

Rating: 4 out of 5

Published on 26/12/2023 à 16h24 following a purchase from 15/12/2023

The packaging was a little damaged but the contents intact.

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Patrick H.

Rating: 4 out of 5

Published on 26/12/2023 à 15h51 following a purchase from 15/12/2023

I liked my gift! Very good.

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Dominique P.

Rating: 4 out of 5

Published on 26/12/2023 à 12h17 following a purchase from 15/12/2023

Perfect

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Dominique H.

Rating: 4 out of 5

Published on 26/12/2023 à 10h00 following a purchase from 14/12/2023

CLEAR

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Murielle B.

Rating: 4 out of 5

Published on 26/12/2023 à 09h59 following a purchase from 12/12/2023

satisfied

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Benedicte G.

Rating: 3 out of 5

Published on 26/12/2023 à 06h49 following a purchase from 13/12/2023

A little disappointed with the quality...

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Rachel C.

Rating: 4 out of 5

Published on 26/12/2023 à 06h37 following a purchase from 09/12/2023

very nice rendering; gift much appreciated

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Valerie B.

Rating: 4 out of 5

Published on 25/12/2023 à 20h19 following a purchase from 14/12/2023

Conform to my order. Delivery time respected I recommend.

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Béatrice N.

Rating: 4 out of 5

Published on 25/12/2023 à 19h31 following a purchase from 13/12/2023

Very pretty. Too bad they're a bit small

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Patricia B.

Rating: 4 out of 5

Published on 25/12/2023 à 16h41 following a purchase from 14/12/2023

Very nice, made an impact.

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Audrey M.

Rating: 3 out of 5

Published on 25/12/2023 à 15h27 following a purchase from 14/12/2023

I'm happy with my purchase, and bravo for the care taken with the packaging. However, paying almost ten euros for delivery within 24 hours and only being delivered 4 days later upset me.

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René Claude W.

Rating: 1 out of 5

Published on 25/12/2023 à 14h45 following a purchase from 11/12/2023

Hello, I haven't received the AC adapter I ordered with the lamp. I already reported this more than a week ago. No answer from you and zens refund

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Nathalie M.

Rating: 1 out of 5

Published on 25/12/2023 à 10h27 following a purchase from 13/12/2023

Very disappointed with the quality. The lamp arrived a little scratched and the cut of the plate leaves a lot to be desired, the cut is not clean in one place. It doesn't look good.

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Charlene C.

Rating: 1 out of 5

Published on 25/12/2023 à 09h39 following a purchase from 11/12/2023

The remote control for changing the light does not work even when the battery is changed.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr

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Yvan M.

Rating: 4 out of 5

Published on 25/12/2023 à 08h34 following a purchase from 12/12/2023

Thank you very much

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Jean Francois L.

Rating: 1 out of 5

Published on 25/12/2023 à 08h28 following a purchase from 10/12/2023

Very disappointed by this purchase.... Offered for Christmas, the light stand does not work. Impossible to turn it off either manually or with the remote control.... I will ask for a replacement, or a refund...

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr

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Laura D.

Rating: 4 out of 5

Published on 25/12/2023 à 06h33 following a purchase from 11/12/2023

Order received but waiting time longer than expected but a very nice lamp and well packaged.

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Nathalie L.

Rating: 3 out of 5

Published on 24/12/2023 à 17h49 following a purchase from 13/12/2023

Not yet tried, Christmas gift, but the packaging is really limited, cardboard very light, arrived in poor condition, for the price of delivery it is limit, hoping not to be disappointed with the contents.

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Franck B.

Rating: 4 out of 5

Published on 24/12/2023 à 15h57 following a purchase from 12/12/2023

Nickel

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Alexandre D.

Rating: 1 out of 5

Published on 24/12/2023 à 13h36 following a purchase from 13/12/2023

I was never delivered and they won't even refund my money.

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Jérôme D.

Rating: 4 out of 5

Published on 24/12/2023 à 12h50 following a purchase from 11/12/2023

Very pretty and I don't regret having done it.

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Lucie P.

Rating: 1 out of 5

Published on 24/12/2023 à 12h03 following a purchase from 13/12/2023

i still haven't received anything for christmas

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Emilie D.

Rating: 4 out of 5

Published on 24/12/2023 à 09h07 following a purchase from 11/12/2023

As on the photo super beautiful quality and top I highly recommend

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Gaetan T.

Rating: 1 out of 5

Published on 23/12/2023 à 19h46 following a purchase from 13/12/2023

The item was damaged

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for this inconvenience, this problem is often due to delivery, if you have any further questions please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr

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Cyril D.

Rating: 3 out of 5

Published on 23/12/2023 à 18h39 following a purchase from 11/12/2023

I'm a bit disappointed, I didn't see it that way for a supposedly 3d thing.

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Patrice M.

Rating: 4 out of 5

Published on 23/12/2023 à 15h11 following a purchase from 10/12/2023

Deadline met.

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Adeline G.

Rating: 1 out of 5

Published on 23/12/2023 à 15h01 following a purchase from 12/12/2023

I would no longer recommend

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David L.

Rating: 1 out of 5

Published on 23/12/2023 à 13h51 following a purchase from 09/12/2023

The parcel has been lost by the relay point

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Colin L.

Rating: 1 out of 5

Published on 23/12/2023 à 12h11 following a purchase from 07/12/2023

The engraving isn't perfect, some parts are missing, and the lamp doesn't sit properly on the base unless you force it really hard. I'm very disappointed.

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Stéphane T.

Rating: 1 out of 5

Published on 23/12/2023 à 12h01 following a purchase from 10/12/2023

Poor-quality photo frame Dubious finish Nice catalog photo Disappointment with the item

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Claude F.

Rating: 1 out of 5

Published on 23/12/2023 à 11h53 following a purchase from 09/12/2023

Price 80€ for a lamp with speaker defect, the plate scratched, and bad cut and the customer service tells me to use acetone !!!! And for k speaker to send it back at my expense as if I hadn't already paid enough and moreover being limited by my handicap to move. No, frankly, we're disappointed and we'll spread the word. No consideration and mockery. Acetone is magic to the point of repairing missing splinters and removing claws!!!! No consideration, very disappointed!

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Balloi M.

Rating: 4 out of 5

Published on 23/12/2023 à 10h00 following a purchase from 09/12/2023

The team is very professional

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Camille G.

Rating: 4 out of 5

Published on 22/12/2023 à 21h54 following a purchase from 08/12/2023

Very nice product, maybe a little lacking in branding for the photo, but it's very cute.

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Christian C.

Rating: 1 out of 5

Published on 22/12/2023 à 09h08 following a purchase from 09/12/2023

plexiglass scratch

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