Customer reviews of Pictyourlamp.com

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Laetitia B.

Rating: 1 out of 5

Published on 21/12/2023 à 12h54 following a purchase from 09/12/2023

Lamp ordered for Christmas, the plates do not fit in the base.

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Alain C.

Rating: 4 out of 5

Published on 21/12/2023 à 12h39 following a purchase from 10/12/2023

Very responsive at ➕️

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yves M.

Rating: 4 out of 5

Published on 21/12/2023 à 12h10 following a purchase from 09/12/2023

Parcel arrived safely at the chosen address.

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Valerie L.

Rating: 4 out of 5

Published on 21/12/2023 à 12h03 following a purchase from 10/12/2023

Very nice

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Sandrine L.

Rating: 1 out of 5

Published on 21/12/2023 à 09h04 following a purchase from 07/12/2023

Very disappointed. I ordered the best model of the tree with 4 photos. Compared to the site I'm very disappointed I expected better, plus a piece of the tree is broken I had to glue it. I hope the person to whom I'm giving the gift won't notice too much. In any case very disappointed, for the price I expected much better!

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Françoise L.

Rating: 1 out of 5

Published on 19/12/2023 à 11h58 following a purchase from 08/12/2023

Disappointed too expensive I was expecting a much larger lamp.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We're sorry that you're not satisfied with your order. Regarding the size of the lamp, we offer 2 different formats, A5 (the smallest) and A4 (the largest). If you have any further questions, please contact us by e-mail at [email protected]. Our customer service will get back to you within 24h/48h and will try to solve your problem as soon as possible.
Best regards,
Céline from Lampephoto.fr

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Laurence C.

Rating: 1 out of 5

Published on 18/12/2023 à 11h47 following a purchase from 07/12/2023

Lamp very damaged when parcel arrived

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for the inconvenience, and if you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr

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sophie P.

Rating: 4 out of 5

Published on 09/12/2023 à 11h45 following a purchase from 23/11/2023

Very pretty

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emma J.

Rating: 4 out of 5

Published on 05/12/2023 à 15h22 following a purchase from 19/11/2023

I am happy with my purchase everything arrived in perfect condition I have nothing to say about it. I'm also satisfied with the customer service because I had a problem with the payment and they were able to react quickly and take the necessary action.

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François A.

Rating: 3 out of 5

Published on 04/12/2023 à 17h00 following a purchase from 23/11/2023

the concept is great, but many details are missing

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Isabellle B.

Rating: 4 out of 5

Published on 04/12/2023 à 11h33 following a purchase from 21/11/2023

I was happy with my order. Would recommend the site without any problem.

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Aurélie L.

Rating: 1 out of 5

Published on 03/12/2023 à 18h59 following a purchase from 22/11/2023

I don't have a remote control with the order.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We apologize for this inconvenience. Please contact us at [email protected] so that we can deal with your problem as quickly as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr

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Françoise C.

Rating: 4 out of 5

Published on 03/12/2023 à 16h33 following a purchase from 22/11/2023

Perfect.

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Bourhis E.

Rating: 1 out of 5

Published on 02/12/2023 à 11h19 following a purchase from 20/11/2023

Misleading image on site disappointed at reception too expensive and not pretty

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Solène S.

Rating: 3 out of 5

Published on 01/12/2023 à 09h56 following a purchase from 19/11/2023

Very nice product, but the quality isn't up to scratch.

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Eugenie K.

Rating: 4 out of 5

Published on 30/11/2023 à 18h00 following a purchase from 18/11/2023

Order received but I was expecting a glass with a little more work. It looks cheap. Otherwise, the luminaire itself is quite nice.

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Monique B.

Rating: 3 out of 5

Published on 30/11/2023 à 17h08 following a purchase from 18/11/2023

Too bad there are scratches.

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Thomas M.

Rating: 3 out of 5

Published on 30/11/2023 à 14h49 following a purchase from 17/11/2023

Well received and quickly. But wrong charging cable, sav doesn't know it's a type c. Fortunately there's Amazon

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Véronique M.

Rating: 4 out of 5

Published on 27/11/2023 à 15h10 following a purchase from 17/11/2023

Super

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Annick N.

Rating: 4 out of 5

Published on 27/11/2023 à 14h44 following a purchase from 16/11/2023

Happy with the purchase, except that GSL left the parcel on the doorstep, so someone could have stolen it.

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PATRICIA M.

Rating: 3 out of 5

Published on 27/11/2023 à 12h26 following a purchase from 16/11/2023

To be seen when I make the Christmas present

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Corinne L.

Rating: 1 out of 5

Published on 27/11/2023 à 08h15 following a purchase from 13/11/2023

Superb lamp

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr

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Marie Claire M.

Rating: 4 out of 5

Published on 27/11/2023 à 08h12 following a purchase from 14/11/2023

Satisfied

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karine M.

Rating: 1 out of 5

Published on 26/11/2023 à 22h43 following a purchase from 15/11/2023

I'm still waiting for a return from the site for a refund of the shipping costs by chronopost, which delivered to another street, and so this kind neighbor came to bring me my parcel, but 5 days after the date....

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
Please check your spam, as after verification, we have indeed followed up on your message, and we apologize again for the inconvenience. We hope you will be satisfied with your lamp and would be grateful for any feedback on your review.
Please do not hesitate to contact us at [email protected].
Have a nice day,
Best regards,
Céline from Lampephoto.fr

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Luis G.

Rating: 4 out of 5

Published on 26/11/2023 à 15h19 following a purchase from 15/11/2023

Great gift idea, fast and very well protected. Would recommend. 👍

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Nathalie C.

Rating: 1 out of 5

Published on 26/11/2023 à 11h25 following a purchase from 16/11/2023

My parcel arrived broken and I see that there is no recourse.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello Nathalie,
We are sorry for the inconvenience, in case of broken or damaged product, it is quite possible to obtain a refund or a return by contacting us by email on [email protected], you will get a response within 24h/48h.

Best regards,
Céline from Lampephoto.fr

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Carole Q.

Rating: 1 out of 5

Published on 25/11/2023 à 17h11 following a purchase from 14/11/2023

I can not be satisfied because I have not received my package cordially Mrs. queret

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr

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Marie-aude G.

Rating: 4 out of 5

Published on 25/11/2023 à 11h15 following a purchase from 13/11/2023

Fast shipping and very pretty lamp

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Catherine F.

Rating: 4 out of 5

Published on 25/11/2023 à 09h08 following a purchase from 13/11/2023

I've only tried the Bluetooth cradle but not the whole lamp, but I'm totally satisfied. I recommend it.

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Thomas B.

Rating: 4 out of 5

Published on 25/11/2023 à 09h00 following a purchase from 12/11/2023

Good item, very happy with the delivery and the product. Too bad the finish isn't perfect, but very happy to give it as a gift.

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Sergio R.

Rating: 1 out of 5

Published on 24/11/2023 à 20h32 following a purchase from 12/11/2023

Remote control does not work, no response to customer service emails!

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr

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Patrice F.

Rating: 4 out of 5

Published on 24/11/2023 à 16h59 following a purchase from 10/11/2023

Very serious, good quality, would do again.

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stéphane L.

Rating: 4 out of 5

Published on 24/11/2023 à 08h29 following a purchase from 11/11/2023

attention on the 2 firefighter helmet models: the photo is identical on the 2 models, the one I received does not correspond to the photo I wanted, the one in the photo is beautiful, but the other one fits well, please change the photo of the one that is not up to date, thank you.

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Corinne A.

Rating: 3 out of 5

Published on 24/11/2023 à 08h09 following a purchase from 13/11/2023

bonjour The product is nice but I thought the plate was made of glass and not plecxi.

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Philippe R.

Rating: 3 out of 5

Published on 23/11/2023 à 20h38 following a purchase from 12/11/2023

Package received quickly, in very good condition. The order conforms to what is presented on the site. To recommend, serious company.👍🏻

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Stephanie B.

Rating: 4 out of 5

Published on 23/11/2023 à 14h42 following a purchase from 10/11/2023

Thank you very much

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Martine V.

Rating: 4 out of 5

Published on 23/11/2023 à 10h40 following a purchase from 12/11/2023

Super happy the lamps are very beautiful and especially resembling . thank you again.

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Annie O.

Rating: 4 out of 5

Published on 21/11/2023 à 08h16 following a purchase from 09/11/2023

Fine

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Delphine V.

Rating: 4 out of 5

Published on 20/11/2023 à 20h01 following a purchase from 09/11/2023

Perfect reproduction

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DOMINIQUE G.

Rating: 4 out of 5

Published on 20/11/2023 à 16h58 following a purchase from 10/11/2023

Super

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