Customer reviews of Pictyourlamp.com

Product delivered with a remote control, a USB-C plug, a battery compartment... we don't know if there is an internal battery, if we can put rechargeable batteries in the case instead of normal LR6, and why the remote control has two columns of identical buttons... 2 emails via the contact form: 0 response. This product is not just a laser engraving! Only one type of stand offered for a Valentine's creation is a shame because I wanted a stand with Bluetooth and alarm.... So it could be better.

Very dissatisfied with the product, does not meet my expectations at all. The subject has been cut. Finishes to be reviewed! Moreover, does not respond to the email request for information before ordering

Lamp conforms to the order Very fast reception A small downside for the price with shipping costs

Nickel

Great gift

I had asked a question after the order. No response! The placement of the "plastic" part in the notch is not clear. Fixed or mobile?

Very disappointed, I sent a message about an error in my order and no response, deplorable after-sales service

Great. And. 5. Stars

Too bad the photo is not in color but otherwise impeccable

It's a pity that the outline of the car was not blurred. Best regards

Damaged lamp, Not compliant with the provided base, Questionable quality, Dirty trail, Chip in the glass edge, No customer service and after-sales. No refund or compensation

Very happy

Product not as it appears in the representation when you go to see it on the site. Failed

Even if I specifically bought the express delivery option, my package arrived days after the expected date (it was supposed to be a birthday gift), and the company didn't even refund me the delivery price.

Actually, I am satisfied with the delivery, but I received the wrong car. I did write an email, but I still haven't received a response to this day.

Great idea but sometimes the realization of the plates is not very satisfactory (scratches, streaks,...)]}]} assistant to=translations code to=translations {

Beautiful lamp and very realistic engraved. The lighting colors are very bright. Unfortunately, you can't dim at this price, and the battery is very weak. It cannot operate wirelessly as a night light (it must remain with power supply). Very unfortunate.

Great selection and ideas

Hello, the base I ordered is not the right one and there's no way to set the language to French and no one contacts me. Disappointed with this purchase and no service to contact.

I only give 3 stars because the lamp is nice in the dark with the LED lighting, but unfortunately there are small round spots like glue marks that spoil the aesthetics (I have removed the protective film well)

I received my lamp, the photo is cut off, I contacted customer service by email, no response

I did not receive my package which was sent to the wrong pickup point (sent 170km from the requested pickup point!). No response from Lampephoto despite my follow-ups (email, website, facebook).

Money paid and no goods received.

I am trying to return the order, but after sending a message to them, there was not much of a reply regarding how I can return the order.

After sending an email forgetting the order number, I sent another email this time with the order number, and after 1 week of waiting regarding a base problem, I received no news. Having already purchased once without issue, then a second time with a problem without response, and since I cannot use this base, that is why I give 1 star.

I contacted them but they never replied

For a first order, it was

I ordered on December 22, package received on December 27, while the site guaranteed delivery on 12/25, anyway let's move on. I ordered 3 lamps for my nephews, I wanted 2 with the singer JUL and 1 with the singer NINHO. I received the opposite, how to return it to get what I want? Thank you for your response as there is no way to contact you otherwise. Nadine DUTEMPLE. I ordered 3 lamps.

The item arrived broken. Poor customer service.

I am disappointed that the information is expressed in English and not in French, for a product purchased in the neighboring department.

I paid extra shipping costs for express delivery and the item arrived much too late. Not recommended

Delivery was guaranteed on 12/24/2025 (for Christmas) with a payment of €9.90 for a "24h UPS express delivery". I opted for this option by paying an extra for the 24h delivery which ultimately was not carried out! Disappointment not to have been able to offer this gift on Christmas Eve but 6 days later because the delivery was made, after complaint, on Monday 12/29/2025! Not a small delay... of one day. Added to the disappointment are the additional costs for a delivery supposed to be "EXPRESS in 24h" paid for nothing. First order on the site Lampephoto.fr very disappointing. I do not recommend this site not only for a delay but for having assured me against payment of an extra, a delivery for an important day when it was only carried out almost 1 week later. It is a total lack of respect and seriousness on the part of this seller. seriousness

Item received scratched and not good as a gift. Contacted them multiple times, they do not respond.

I ordered and paid for a USB adapter for the lamp, but none was included in the delivery. I immediately complained about it but received no feedback.

Meets my expectations

The image is perfect, but the alarm light is too bright, and the spoken language not being French makes it difficult, disappointed with the purchase

Christmas gift for my brother-in-law who loved it very much. Thank you

Good

Fast delivery

DELIVERY TIME 48 HOURS, NOT RESPECTED