Customer reviews of Pictyourlamp.com

J

josé M.

Rating: 4 out of 5

Published on 28/12/2025 à 18h44 following a purchase from 17/12/2025

A

Translated reviews

P

Pascal J.

Rating: 4 out of 5

Published on 28/12/2025 à 08h54 following a purchase from 16/12/2025

The product meets my expectations

Translated reviews

D

Davy M.

Rating: 1 out of 5

Published on 28/12/2025 à 08h35 following a purchase from 16/12/2025

Package not compliant with the order, and no one is responding to messages

Translated reviews

Response from Pictyourlamp.com Published on 06/01/2026

Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team

R

Roxane T.

Rating: 1 out of 5

Published on 27/12/2025 à 20h39 following a purchase from 13/12/2025

I am ordering the base alone because my sister ordered it 3 years ago! Unfortunately, the base is no longer suitable! No way to reach customer service, which I contacted by email twice and remains unanswered... too easy not to provide after-sales service. For sure, I do not recommend this brand and I will not recommend it again.

Translated reviews

Response from Pictyourlamp.com Published on 06/01/2026

Hello,
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team

C

Claire D.

Rating: 1 out of 5

Published on 27/12/2025 à 12h31 following a purchase from 15/12/2025

In accordance with the photo

Translated reviews

P

Patricia D.

Rating: 4 out of 5

Published on 27/12/2025 à 11h51 following a purchase from 16/12/2025

Satisfied original gift

Translated reviews

F

Fabrice S.

Rating: 4 out of 5

Published on 27/12/2025 à 11h43 following a purchase from 16/12/2025

Hello, as soon as I received my package, I wrote you an email that remains unanswered regarding the lamp base

Translated reviews

C

Cyril R.

Rating: 1 out of 5

Published on 27/12/2025 à 09h02 following a purchase from 16/12/2025

I would like to return the item because there are scratches on the plate. I sent you an email and I am without a response from you.

Translated reviews

Response from Pictyourlamp.com Published on 06/01/2026

Hello,
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team

J

Jean-marc M.

Rating: 3 out of 5

Published on 26/12/2025 à 18h02 following a purchase from 14/12/2025

Very nice products except for an address error for delivery

Translated reviews

D

Daniel S.

Rating: 3 out of 5

Published on 26/12/2025 à 15h21 following a purchase from 08/12/2025

Snelle en vlotte levering. Lamp voldoet aan de vereisten.

S

Sophie D.

Rating: 1 out of 5

Published on 26/12/2025 à 11h54 following a purchase from 13/12/2025

I made a mistake on this order. Since then I have been trying to reach your services and have received no response. I had to place another order. I would like to return order LP 1762798. Can you please send me a return label. Best regards

Translated reviews

Response from Pictyourlamp.com Published on 29/12/2025

Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.

Best regards,
The LampePhoto team

P

picot F.

Rating: 1 out of 5

Published on 26/12/2025 à 08h39 following a purchase from 14/12/2025

Good product

Translated reviews

E

Emmanuel D.

Rating: 4 out of 5

Published on 25/12/2025 à 09h19 following a purchase from 13/12/2025

Very good quality

Translated reviews

C

Claude D.

Rating: 1 out of 5

Published on 24/12/2025 à 09h33 following a purchase from 27/11/2025

Since November 27, 2025, the date of my order, I am still waiting to be delivered. UPS announces delayed, return.... This is really not serious. I will report this scam to the DGCCRF. Moreover, no one is responding to my requests. December 24, 2025

Translated reviews

Response from Pictyourlamp.com Published on 02/01/2026

Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.

Best regards,
The LampePhoto team

C

Christelle G.

Rating: 4 out of 5

Published on 22/12/2025 à 16h01 following a purchase from 12/12/2025

Package received quickly but it is defective, we cannot put batteries in the base. There are two springs on each side

Translated reviews

D

Delphine D.

Rating: 3 out of 5

Published on 22/12/2025 à 15h57 following a purchase from 11/12/2025

I received my package on time, no problem, but the plexiglass is of very poor quality, it was scratched, it's for a Christmas gift I hope it won't be noticeable once lit :( !

Translated reviews

D

Dominique P.

Rating: 4 out of 5

Published on 22/12/2025 à 15h23 following a purchase from 10/12/2025

In accordance with the description

Translated reviews

J

Jean-Jacques A.

Rating: 1 out of 5

Published on 22/12/2025 à 14h47 following a purchase from 07/12/2025

I am still waiting for the delivery of my order

Translated reviews

B

Bernard G.

Rating: 4 out of 5

Published on 21/12/2025 à 18h39 following a purchase from 10/12/2025

Photo lamp intended as a surprise Christmas gift that will be given to its recipient in January, but already we are satisfied with the result

Translated reviews

M

Marie FRANCE L.

Rating: 3 out of 5

Published on 21/12/2025 à 17h26 following a purchase from 11/12/2025

I received my very nice package but it was supposed to be delivered 3 km from my home and was delivered 10 km from my home

Translated reviews

L

LACHIZE J.

Rating: 4 out of 5

Published on 21/12/2025 à 14h45 following a purchase from 10/12/2025

Delivery within my time. Not yet given. Christmas gift

Translated reviews

C

CHRISTINE LIONEL R.

Rating: 3 out of 5

Published on 21/12/2025 à 10h50 following a purchase from 10/12/2025

DELIVERY ERROR?

Translated reviews

M

MARTINE L.

Rating: 4 out of 5

Published on 21/12/2025 à 07h29 following a purchase from 08/12/2025

The effect rendered is beautiful but I thought the plate would be thicker

Translated reviews

S

Siegfried S.

Rating: 4 out of 5

Published on 20/12/2025 à 18h18 following a purchase from 09/12/2025

Good price-performance ratio / order was delivered quickly / unfortunately the customer service could not be contacted for a correction of the text which contained a spelling error via the provided contact, hence no full rating. Too bad!

Translated reviews

L

laurence B.

Rating: 4 out of 5

Published on 20/12/2025 à 11h28 following a purchase from 09/12/2025

Very original

Translated reviews

S

Sébastien V.

Rating: 4 out of 5

Published on 20/12/2025 à 07h28 following a purchase from 07/12/2025

Very beautiful lamp, very satisfied, I highly recommend, quick delay

Translated reviews

T

Tiphaine C.

Rating: 3 out of 5

Published on 19/12/2025 à 09h39 following a purchase from 07/12/2025

I did not receive the correct order and have not received a response from you

Translated reviews

F

François V.

Rating: 3 out of 5

Published on 19/12/2025 à 08h44 following a purchase from 07/12/2025

It's a shame that the finish at the head level is not clean. And the plexiglass is scratched.

Translated reviews

G

Georgette M.

Rating: 3 out of 5

Published on 18/12/2025 à 19h05 following a purchase from 07/12/2025

I paid for express delivery 24 hours and I only received it 72 hours later but nothing to say about the product very good

Translated reviews

K

Karine F.

Rating: 3 out of 5

Published on 18/12/2025 à 18h00 following a purchase from 07/12/2025

Arrived broken

Translated reviews

F

Fabien L.

Rating: 4 out of 5

Published on 18/12/2025 à 17h42 following a purchase from 07/12/2025

The lamp is in accordance with the ordered product. However, the product arrived with a small broken piece that I preferred to glue in order to have it for Christmas

Translated reviews

D

David P.

Rating: 1 out of 5

Published on 18/12/2025 à 08h57 following a purchase from 06/12/2025

The products are excellent but the delivery by UPS is unacceptable to charge 35 CHF in delivery fees knowing that when ordering it is not stated the additional fees at all........................................................................ The supplier did not respond to my email

Translated reviews

H

Hamdi K.

Rating: 1 out of 5

Published on 16/12/2025 à 17h46 following a purchase from 05/12/2025

Dont like it. I cant send it back. You are not proffesional. My mony is gone.

S

Stephanie S.

Rating: 1 out of 5

Published on 16/12/2025 à 14h38 following a purchase from 05/12/2025

Package not delivered to the right place, impossible to retrieve it

Translated reviews

É

Édouard P.

Rating: 4 out of 5

Published on 16/12/2025 à 12h40 following a purchase from 05/12/2025

The lamp is of good quality, but I received it broken

Translated reviews

E

Emma D.

Rating: 1 out of 5

Published on 16/12/2025 à 11h48 following a purchase from 05/12/2025

I made a mistake when validating the order, I had put one item in duplicate and I quickly realized it. I sent an email and you never replied. I clearly stated that I made a mistake and that you should remove one, and nothing was done. I paid for both when I only wanted one, and I received both, so it's shameful. Not even a response. Removing an item from a box doesn't require much effort. You are incompetent. Always charging more

Translated reviews

P

Pierre P.

Rating: 1 out of 5

Published on 16/12/2025 à 10h44 following a purchase from 03/12/2025

Package received does not correspond at all to the order placed! No response received from the company following the various emails sent! It clearly smells like a scam! I will advise against contacting this company!

Translated reviews

F

François G.

Rating: 4 out of 5

Published on 16/12/2025 à 08h32 following a purchase from 05/12/2025

Very good material, thank you.

Translated reviews

M

Marie Yvon B.

Rating: 4 out of 5

Published on 15/12/2025 à 20h39 following a purchase from 05/12/2025

Speed

Translated reviews

C

chantal V.

Rating: 1 out of 5

Published on 15/12/2025 à 15h15 following a purchase from 02/12/2025

It doesn't give the effect I was hoping for, I am very disappointed

Translated reviews