Customer reviews of Pictyourlamp.com

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Claudia P.

Rating: 4 out of 5

Published on 31/12/2021 à 13h12 following a purchase from 15/12/2021

Great quality! And the customer service is impeccable. I recommend it. Thank you lampephoto!

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Laurence H.

Rating: 3 out of 5

Published on 31/12/2021 à 09h46 following a purchase from 19/12/2021

Very nice lamp but it is damaged in the corner

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
as agreed by e-mail, we have replaced your lamp. A little feedback would be great!
We are very sorry for the inconvenience.
Best regards,
Lisa from Lampephoto.fr

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Patricia J.

Rating: 4 out of 5

Published on 30/12/2021 à 23h23 following a purchase from 18/12/2021

The lamp arrived well and the photo is conform. Very nice product. A small drawback, the cutting of the plexi is not very clear everywhere. I'm really happy with my purchase and I highly recommend this site.

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Florence O.

Rating: 4 out of 5

Published on 30/12/2021 à 17h04 following a purchase from 15/12/2021

The lamp was perfect but no box to offer just wrapped in bubble wrap that wasn't great!

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Eliane G.

Rating: 4 out of 5

Published on 30/12/2021 à 16h48 following a purchase from 17/12/2021

I am very pleased with the service and the quality of the product. I am very pleased with the quality of the product and the quality of the service.

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nicolas B.

Rating: 3 out of 5

Published on 30/12/2021 à 15h58 following a purchase from 18/12/2021

The order was easy to place and the delivery was very fast. It's a pity that the alarm clock consumes the batteries at a crazy speed

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
following our exchanges, the problem was with the batteries, not the alarm clock. It would be great if you could change your mind.
Have a nice day,
Lisa from Lampephoto.fr

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Christine F.

Rating: 3 out of 5

Published on 30/12/2021 à 15h32 following a purchase from 18/12/2021

Disappointed on the photo scratched and not the charger that the wire😞 Otherwise fast delivery.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
Please contact us by e-mail at [email protected], so that we can work out an arrangement for the lamp. As for the USB adapter, it is not supplied with the lamp.
Have a nice day,
Lisa from lampephoto.fr

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Anne-Lise G.

Rating: 4 out of 5

Published on 30/12/2021 à 13h42 following a purchase from 09/12/2021

The lamp is as I expected, the silhouettes are very clear. It's a nice gift to offer

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Thibaut D.

Rating: 4 out of 5

Published on 30/12/2021 à 13h35 following a purchase from 17/12/2021

Top

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Antoine V.

Rating: 4 out of 5

Published on 30/12/2021 à 11h34 following a purchase from 16/12/2021

Very nice surprise the photo lamp! The image was well reworked and adjusted as agreed upon at the time of the order; this shows the group's benevolence towards its customers. A quality job! However, it seems that I had taken a lighted base with batteries, but it does not light up if it is not plugged into an outlet despite the presence of these batteries... I wanted to avoid the presence of this cable. Kind regards

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Patrick S.

Rating: 1 out of 5

Published on 30/12/2021 à 06h34 following a purchase from 13/12/2021

Product is great. But gift packaging has been missing. Product was simply in an ugly cardboard box. Not what you imagine when you order, pay and also expect a premium gift box!

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Response from Pictyourlamp.com Published on 22/04/2022

Bonjour, nous sommes désolé de cet oubli. Nous vous avons remboursé l'emballage cadeau, une petite modification de votre avis pour nous dire ce que vous pensez du produit serait super ! ;)
Bonne journée à vous et à bientôt.
Cordialement,
Thomas de pictyourlamp.com

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Vanda G.

Rating: 4 out of 5

Published on 29/12/2021 à 21h09 following a purchase from 17/12/2021

Very nice lamp. I was afraid not to have it in time for Christmas but it was delivered very quickly I just regret that the figure is not in glass

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YOLANDE H.

Rating: 4 out of 5

Published on 29/12/2021 à 19h01 following a purchase from 16/12/2021

I am very happy with my two lamps, but the one with 5 circles, 4 photos, too bad that the light does not project to the top of the lamp... I recommend this site, because very simple to customize our lamps...

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Lars S.

Rating: 4 out of 5

Published on 29/12/2021 à 18h00 following a purchase from 17/12/2021

Super run gladly again

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Rachel L.

Rating: 1 out of 5

Published on 29/12/2021 à 17h32 following a purchase from 17/12/2021

I never received my package that was supposed to arrive for Christmas

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Response from Pictyourlamp.com Published on 22/04/2022

Hello,
following our exchanges and the resolution of the problem, a small modification of your notice would be nice.
Thank you in advance.
Have a nice day,
Sincerely,
Thomas Lampephoto.fr

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Catherine J.

Rating: 4 out of 5

Published on 29/12/2021 à 13h46 following a purchase from 17/12/2021

Beautiful

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Laetitia R.

Rating: 3 out of 5

Published on 29/12/2021 à 12h54 following a purchase from 17/12/2021

I ordered 3 lamps. When I received my order I only had 2 in my package. I am looking in vain for a phone number to contact you but no one answers the phone. I sent an email as this is the only way we can reach you. They sent me back the missing lamp and when I unpacked it was missing the base. So I had to again make a mail. The result is that no one got their gift on time and I had to buy another gift while waiting to get my photo lamp.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello, we apologize for this inconvenience. We hope to have satisfied you despite this rare error. If you encounter any further problems, please do not hesitate to contact us again by e-mail at [email protected].
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr

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Fabrice F.

Rating: 4 out of 5

Published on 29/12/2021 à 10h30 following a purchase from 15/12/2021

Fast delivery, only one oversight at the order level, but very quickly solved, very professional

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Maude C.

Rating: 4 out of 5

Published on 29/12/2021 à 08h20 following a purchase from 16/12/2021

As per the picture, it's a pity that it's plastic, glass would be nicer

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Luc M.

Rating: 4 out of 5

Published on 28/12/2021 à 18h33 following a purchase from 17/12/2021

Very satisfied with the picture 😉

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Raphaël R.

Rating: 4 out of 5

Published on 28/12/2021 à 16h22 following a purchase from 16/12/2021

Very happy with the result, but be careful with the background of the photo if it is an animal because white cat on white background not terrible

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Mallorie R.

Rating: 4 out of 5

Published on 28/12/2021 à 15h38 following a purchase from 17/12/2021

Very good

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Cedric R.

Rating: 4 out of 5

Published on 28/12/2021 à 14h56 following a purchase from 28/11/2021

It's very nice and of good quality. The problem is that there is no plug to put the charging cable

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Léna P.

Rating: 4 out of 5

Published on 28/12/2021 à 14h15 following a purchase from 15/12/2021

Complicated delivery but happy with my package

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Léa R.

Rating: 4 out of 5

Published on 28/12/2021 à 11h06 following a purchase from 15/12/2021

First order well placed! The result is great! It's a good idea for personalized gifts! I recommend

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laetitia S.

Rating: 4 out of 5

Published on 28/12/2021 à 10h52 following a purchase from 11/12/2021

I am satisfied with my lamp I would recommend your site to my friends

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Angelika V.

Rating: 4 out of 5

Published on 28/12/2021 à 09h43 following a purchase from 13/12/2021

Everything worked great and looks great.

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Laetitia D.

Rating: 4 out of 5

Published on 28/12/2021 à 07h44 following a purchase from 26/11/2021

Product delivered on time, well protected. The quality of the engraving is satisfactory, but I expected a much greater luminosity, like a bedside lamp, but it is more of a decorative element

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Magali B.

Rating: 4 out of 5

Published on 28/12/2021 à 07h17 following a purchase from 13/12/2021

Very happy with the result. The people who received me too.

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Brice B.

Rating: 3 out of 5

Published on 28/12/2021 à 05h34 following a purchase from 14/12/2021

Very nice but the base does not work

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr

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Ariane D.

Rating: 3 out of 5

Published on 27/12/2021 à 23h06 following a purchase from 11/12/2021

The lamp turns on by itself without my asking and the remote control disconnects...

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
Following our email exchanges, the problem was with the base. A new base has been sent as agreed.
Have a nice day,
Lisa from lampephoto.fr

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Gregor B.

Rating: 4 out of 5

Published on 27/12/2021 à 19h59 following a purchase from 15/12/2021

everything went great, nice lamp, I am satisfied, unfortunately I did not get an order overview by email, therefore no info if the order has been received

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Théo R.

Rating: 4 out of 5

Published on 27/12/2021 à 19h58 following a purchase from 14/12/2021

Nice rendering despite the poor quality photos, too bad the plate doesn't fit on the base.

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Emilie C.

Rating: 4 out of 5

Published on 27/12/2021 à 18h34 following a purchase from 15/12/2021

Manufacturing and delivery times are respected! I'm very pleased with the quality of the product. I recommend this gift to everyone.

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DE SOUSA GOMES M.

Rating: 4 out of 5

Published on 27/12/2021 à 18h04 following a purchase from 10/12/2021

Products correspond to my expectations. A gift that made me happy.

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Jean-Michel R.

Rating: 4 out of 5

Published on 27/12/2021 à 17h52 following a purchase from 16/12/2021

very nice but there is a defect: the support (cracked white) lights up well and has a nice effect but as soon as we put the plate, the LEDs are hidden and light up much less the support..it would take an LED on the side or inside the support in backlighting and the other for the plate, otherwise in general, it's nice! excellent in the delivery time!

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Florence D.

Rating: 4 out of 5

Published on 27/12/2021 à 16h26 following a purchase from 14/12/2021

I'm very happy with this original gift but it's a pity that there are no instructions for use with it because the language is in English and not always easy to understand. It's also a shame that it has to be plugged in all the time.

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Alexandra G.

Rating: 3 out of 5

Published on 27/12/2021 à 15h01 following a purchase from 14/12/2021

Nice, but 2 lamps controlled 1 remote control works on the 2 and 1 remote control does not work.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
Our products are guaranteed for 1 year. Please contact our after-sales service.
Have a nice day,
Lisa from lampephoto.fr

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patrick H.

Rating: 3 out of 5

Published on 27/12/2021 à 12h41 following a purchase from 13/12/2021

I have a lamp I have a line on my face when I turn it on

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
following our email exchanges, a new lamp has been sent to you. We hope you like it.
A small change in your opinion would be nice.
have a nice day,
Lisa from lampephoto.fr

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Nelson M.

Rating: 4 out of 5

Published on 27/12/2021 à 12h39 following a purchase from 16/12/2021

👍👌🏾