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S
Rating: 1 out of 5
Package not delivered to the right place, impossible to retrieve it
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Customer reviews of Pictyourlamp.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 9 812 published reviews
Summary of reviews
Pictyourlamp.com consistently earns praise for fast delivery and reliable shipping, with many orders arriving the next day or within tight timeframes and items arriving as described. Customers highlight strong product quality and finish, noting accurate representation on the site, detailed craftsmanship, and displays that delight recipients. The store’s customer service and responsiveness are also repeatedly commended, supporting smooth ordering experiences and quick assistance when needed. Gift-worthy appeal is a common thread, with lamps and photo lamps described as beautiful, well-received, and suitable for various occasions.
Reviews 1, 3 and 4 stars
Reset filtersÉ
Rating: 4 out of 5
The lamp is of good quality, but I received it broken
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E
Rating: 1 out of 5
I made a mistake when validating the order, I had put one item in duplicate and I quickly realized it. I sent an email and you never replied. I clearly stated that I made a mistake and that you should remove one, and nothing was done. I paid for both when I only wanted one, and I received both, so it's shameful. Not even a response. Removing an item from a box doesn't require much effort. You are incompetent. Always charging more
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P
Rating: 1 out of 5
Package received does not correspond at all to the order placed! No response received from the company following the various emails sent! It clearly smells like a scam! I will advise against contacting this company!
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F
Rating: 4 out of 5
Very good material, thank you.
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M
Rating: 4 out of 5
Speed
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C
Rating: 1 out of 5
It doesn't give the effect I was hoping for, I am very disappointed
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D
Rating: 1 out of 5
I sent you 2 messages regarding my disappointment with my order and I am still waiting for a response from you. There's no point in advertising your products and forgetting your customers
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S
Rating: 1 out of 5
I received it broken and have no news
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F
Rating: 4 out of 5
Very good, too bad the illuminating base is made in China once again
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D
Rating: 4 out of 5
Well received, simple but neat and original.
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N
Rating: 1 out of 5
Lamp purchased with an alarm clock. The alarm clock has a defect and does not display the time correctly, plus it does not hold a charge. I contacted customer service but received no response from them. So clearly I do not recommend the services offered by this site, and I strongly doubt the veracity of the positive feedback they have received ....
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E
Rating: 3 out of 5
Disappointed letter not well printed the a of claas
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M
Rating: 3 out of 5
Very good gift idea! Too bad it arrived a bit scratched and a bit damaged. It would have been so much nicer without its little flaws.
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L
Rating: 3 out of 5
No response to a request for information prior to the order even though advised on the site, no consideration of my request not to put words/letters on the personalized lamp ordered. Too bad
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L
Rating: 4 out of 5
Nothing to report
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P
Rating: 4 out of 5
Item conforms
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C
Rating: 4 out of 5
Well received the photo lamps, very satisfied with the product. Only small regret, we cannot visualize the personalized lamps and adjust the photo, therefore the photo on the lamp.
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G
Rating: 1 out of 5
Disappointing experience, I just opened my package and discovered that the plate is broken. It was a gift intended for Christmas and I was really looking forward to giving it... I am very angry because I got fooled.
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G
Rating: 1 out of 5
I expected a more powerful lighting
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F
Rating: 1 out of 5
Not satisfied with the size, the description is not at all in line with reality. It should not be labeled as 'indicative'. For me, it's misleading advertising... The description needs to be revised..
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T
Rating: 1 out of 5
Deplorable customer service, does not check the work done before sending, photo printing and inscriptions reversed. Second shipment after complaint, package unrecoverable with incorrect information and non-existent codes to retrieve my package. The customer service does not even try to fix the situation, they inform you that they have changed carriers and that you have to deal with it. In summary, I ban this company.
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C
Rating: 3 out of 5
Disappointed with the result because on the site it seems that the image is in relief and in reality not at all.
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L
Rating: 1 out of 5
I sent two emails, no response. I request a delivery to one place and it is delivered to the other end.
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E
Rating: 4 out of 5
Gift for Christmas not yet used
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C
Rating: 1 out of 5
The plastic subject was broken probably due to a delivery person who is not careful and the packaging needs to be reviewed. No response after my emails that I sent.
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T
Rating: 4 out of 5
The lamp corresponds to the description, very nice gift
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P
Rating: 1 out of 5
Great gift that I gave and that pleased. Three other LAMPEPHOTOS will be given at Christmas. I will tell you the rest after Christmas..
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C
Rating: 1 out of 5
The lamp has a lot of scratches.
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L
Rating: 1 out of 5
Package arrived damaged, return request to customer service which seems to be ignoring my emails. I absolutely do not recommend this site.
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S
Rating: 4 out of 5
Very nice. Well-taken photo.
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J
Rating: 4 out of 5
very good
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C
Rating: 4 out of 5
fast delivery and product as described
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P
Rating: 1 out of 5
Defective lamp
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M
Rating: 4 out of 5
Great gift for my little girl
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S
Rating: 1 out of 5
Very disappointed nothing to do with the photo on the site
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B
Rating: 1 out of 5
Very disappointed with the quality of the products! The site highlights "French company" but it's pure "made in China" product! I asked the photo lamp to take back the products but so far no response from them; apart from emails asking for photos without giving me a solution!
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G
Rating: 4 out of 5
Beautiful realization
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P
Rating: 3 out of 5
The lamp matches what was presented and our expectations, however I had ordered the recommended batteries, I paid for them and they were not in the package.
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A
Rating: 4 out of 5
Very good
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