Customer reviews of Pictyourlamp.com

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Daniel A.

Rating: 1 out of 5

Published on 31/12/2023 à 11h50 following a purchase from 18/12/2023

Did not receive order 😡

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Jessica L.

Rating: 1 out of 5

Published on 31/12/2023 à 10h20 following a purchase from 16/12/2023

I ordered from your site because it was marked delivered before Christmas, I received it after. I don't recommend it at all. What's more, when we send emails, they don't reply.

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Valérie V.

Rating: 1 out of 5

Published on 31/12/2023 à 09h22 following a purchase from 15/12/2023

Perfect

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Response from Pictyourlamp.com Published on 04/01/2024

Hello, we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr

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Jean-Pierre B.

Rating: 3 out of 5

Published on 30/12/2023 à 11h56 following a purchase from 14/12/2023

Very satisfied

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LAURENCE L.

Rating: 1 out of 5

Published on 29/12/2023 à 20h37 following a purchase from 18/12/2023

Too expensive for what it is and not delivered to the requested relay point!!!!

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Marilyn B.

Rating: 1 out of 5

Published on 29/12/2023 à 16h40 following a purchase from 17/12/2023

2 lamps purchased. 1 Zelda and a Tesla S that made people happy. Beautiful products

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Response from Pictyourlamp.com Published on 04/01/2024

Hello Marilyn,
we are happy to know that you like our product and that it has made people happy :) . The one star must be a mistake and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr

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Alain B.

Rating: 1 out of 5

Published on 29/12/2023 à 15h43 following a purchase from 18/12/2023

The lamp is nice, but the place of delivery was changed and I had to drive 50 kms, or an hour, to pick it up. Chronopost sucks.

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Anthony T.

Rating: 1 out of 5

Published on 28/12/2023 à 15h34 following a purchase from 17/12/2023

I do not recommend this site

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
we're sorry you're not satisfied, we tried to contact you by e-mail to find out the reason for your dissatisfaction but didn't hear back from you.
Please do not hesitate to contact us again at [email protected]. We'll get back to you within 24/48 hours, and we'll do our best to solve your problem.
Have a nice day,
Best regards,
Céline from Lampephoto.fr

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Jocelyne J.

Rating: 3 out of 5

Published on 28/12/2023 à 15h29 following a purchase from 16/12/2023

I was expecting glass... Otherwise very good

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Myriam L.

Rating: 3 out of 5

Published on 27/12/2023 à 21h39 following a purchase from 14/12/2023

Package conforms to specifications but the plate does not fit properly in its housing.

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Laetitia B.

Rating: 1 out of 5

Published on 27/12/2023 à 21h27 following a purchase from 12/12/2023

Very disappointed there are white stains in certain places on the faces so it spoils everything and it was a Christmas gift for my daughter, I expected better.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello Laetitia,
we apologize for the inconvenience. As the e-mail shows, the stains you mention are due to laser engraving. Normally, all plates are cleaned after production. Your plate was indeed badly cleaned. You can clean it with acetone or make-up remover and a soft cloth.
After the solution and our last email exchanges, a small change in your opinion would be welcome.
Have a nice day.
Best regards.
Céline from Lampephoto.fr

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Melissa C.

Rating: 3 out of 5

Published on 27/12/2023 à 17h20 following a purchase from 12/12/2023

Photo a little scratched despite the protective film

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Fougère L.

Rating: 1 out of 5

Published on 27/12/2023 à 16h00 following a purchase from 18/11/2023

Very ugly A lamp will not be offered

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Marie Pierre S.

Rating: 1 out of 5

Published on 27/12/2023 à 09h26 following a purchase from 12/12/2023

Hello, I received my lamp. I am very disappointed the glass is scratched and the delivery was not made express as indicated.

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Karine F.

Rating: 1 out of 5

Published on 26/12/2023 à 17h51 following a purchase from 14/12/2023

Not received and package not delivered to the right address

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr

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Benedicte G.

Rating: 3 out of 5

Published on 26/12/2023 à 06h49 following a purchase from 13/12/2023

A little disappointed with the quality...

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Audrey M.

Rating: 3 out of 5

Published on 25/12/2023 à 15h27 following a purchase from 14/12/2023

I'm happy with my purchase, and bravo for the care taken with the packaging. However, paying almost ten euros for delivery within 24 hours and only being delivered 4 days later upset me.

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René Claude W.

Rating: 1 out of 5

Published on 25/12/2023 à 14h45 following a purchase from 11/12/2023

Hello, I haven't received the AC adapter I ordered with the lamp. I already reported this more than a week ago. No answer from you and zens refund

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Nathalie M.

Rating: 1 out of 5

Published on 25/12/2023 à 10h27 following a purchase from 13/12/2023

Very disappointed with the quality. The lamp arrived a little scratched and the cut of the plate leaves a lot to be desired, the cut is not clean in one place. It doesn't look good.

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Charlene C.

Rating: 1 out of 5

Published on 25/12/2023 à 09h39 following a purchase from 11/12/2023

The remote control for changing the light does not work even when the battery is changed.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr

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jean francois L.

Rating: 1 out of 5

Published on 25/12/2023 à 08h28 following a purchase from 10/12/2023

Very disappointed by this purchase.... Offered for Christmas, the light stand does not work. Impossible to turn it off either manually or with the remote control.... I will ask for a replacement, or a refund...

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr

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Nathalie L.

Rating: 3 out of 5

Published on 24/12/2023 à 17h49 following a purchase from 13/12/2023

Not yet tried, Christmas gift, but the packaging is really limited, cardboard very light, arrived in poor condition, for the price of delivery it is limit, hoping not to be disappointed with the contents.

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Alexandre D.

Rating: 1 out of 5

Published on 24/12/2023 à 13h36 following a purchase from 13/12/2023

I was never delivered and they won't even refund my money.

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Lucie P.

Rating: 1 out of 5

Published on 24/12/2023 à 12h03 following a purchase from 13/12/2023

i still haven't received anything for christmas

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Gaetan T.

Rating: 1 out of 5

Published on 23/12/2023 à 19h46 following a purchase from 13/12/2023

The item was damaged

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for this inconvenience, this problem is often due to delivery, if you have any further questions please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr

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Cyril D.

Rating: 3 out of 5

Published on 23/12/2023 à 18h39 following a purchase from 11/12/2023

I'm a bit disappointed, I didn't see it that way for a supposedly 3d thing.

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Adeline G.

Rating: 1 out of 5

Published on 23/12/2023 à 15h01 following a purchase from 12/12/2023

I would no longer recommend

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David L.

Rating: 1 out of 5

Published on 23/12/2023 à 13h51 following a purchase from 09/12/2023

The parcel has been lost by the relay point

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Colin L.

Rating: 1 out of 5

Published on 23/12/2023 à 12h11 following a purchase from 07/12/2023

The engraving isn't perfect, some parts are missing, and the lamp doesn't sit properly on the base unless you force it really hard. I'm very disappointed.

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Stéphane T.

Rating: 1 out of 5

Published on 23/12/2023 à 12h01 following a purchase from 10/12/2023

Poor-quality photo frame Dubious finish Nice catalog photo Disappointment with the item

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claude F.

Rating: 1 out of 5

Published on 23/12/2023 à 11h53 following a purchase from 09/12/2023

Price 80€ for a lamp with speaker defect, the plate scratched, and bad cut and the customer service tells me to use acetone !!!! And for k speaker to send it back at my expense as if I hadn't already paid enough and moreover being limited by my handicap to move. No, frankly, we're disappointed and we'll spread the word. No consideration and mockery. Acetone is magic to the point of repairing missing splinters and removing claws!!!! No consideration, very disappointed!

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Christian C.

Rating: 1 out of 5

Published on 22/12/2023 à 09h08 following a purchase from 09/12/2023

plexiglass scratch

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Claire B.

Rating: 1 out of 5

Published on 21/12/2023 à 19h34 following a purchase from 09/12/2023

Delivery charge scam!

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Alison G.

Rating: 3 out of 5

Published on 21/12/2023 à 16h45 following a purchase from 10/12/2023

It's pretty cool, but it's still expensive (13 euros extra for the base) and you need more for batteries and more for other things...

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Laetitia B.

Rating: 1 out of 5

Published on 21/12/2023 à 12h54 following a purchase from 09/12/2023

Lamp ordered for Christmas, the plates do not fit in the base.

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Sandrine L.

Rating: 1 out of 5

Published on 21/12/2023 à 09h04 following a purchase from 07/12/2023

Very disappointed. I ordered the best model of the tree with 4 photos. Compared to the site I'm very disappointed I expected better, plus a piece of the tree is broken I had to glue it. I hope the person to whom I'm giving the gift won't notice too much. In any case very disappointed, for the price I expected much better!

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Françoise L.

Rating: 1 out of 5

Published on 19/12/2023 à 11h58 following a purchase from 08/12/2023

Disappointed too expensive I was expecting a much larger lamp.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We're sorry that you're not satisfied with your order. Regarding the size of the lamp, we offer 2 different formats, A5 (the smallest) and A4 (the largest). If you have any further questions, please contact us by e-mail at [email protected]. Our customer service will get back to you within 24h/48h and will try to solve your problem as soon as possible.
Best regards,
Céline from Lampephoto.fr

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Laurence C.

Rating: 1 out of 5

Published on 18/12/2023 à 11h47 following a purchase from 07/12/2023

Lamp very damaged when parcel arrived

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for the inconvenience, and if you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr

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François A.

Rating: 3 out of 5

Published on 04/12/2023 à 17h00 following a purchase from 23/11/2023

the concept is great, but many details are missing

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Aurélie L.

Rating: 1 out of 5

Published on 03/12/2023 à 18h59 following a purchase from 22/11/2023

I don't have a remote control with the order.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We apologize for this inconvenience. Please contact us at [email protected] so that we can deal with your problem as quickly as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr