The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
Hello, we tried to contact you by e-mail to know the reason of dissatisfaction but did not receive any answer from you. Do not hesitate to come back to us at [email protected] , we will try to solve your problem.
Sincerely,
Ophélie from Lampephoto.fr
D
Dayenne B.
Rating: 1 out of 5
following a purchase from 21/12/2022
Geen bezorging binnen 24 uur, waar wel voor betaald is. DHL geeft aan een fout gemaakt te hebben, met de mededeling dat een verzoek om restitutie van de leveringskosten via de leverancier dient te verlopen. Leverancier zegt dat het eigen schuld is en geeft geen reactie op mails. Is verder ook niet telefonisch te bereiken, dus slechte communicatie en service
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Nicole B.
Rating: 3 out of 5
following a purchase from 17/12/2022
Process absolutely fine. However, have written a Beastandung about the defect of the Bluetoothbox and have not yet received a response.
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Sascha S.
Rating: 3 out of 5
following a purchase from 18/12/2022
Delivery time takes too long
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Cilla B.
Rating: 1 out of 5
following a purchase from 14/12/2022
I'ts looks cheap. I'm not satisfied.
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Andreas T.
Rating: 1 out of 5
following a purchase from 11/12/2022
Delivered goods arrived promptly but defective ! Thus not again !
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Regina B.
Rating: 1 out of 5
following a purchase from 11/12/2022
I ordered this lamp with my grandson and gave it to him as a gift on Christmas Eve, unfortunately a big disappointment the ordered lamp was not in expected order inside. A similar lamp without integrated alarm clock came out to the disappointment of my grandson. We will return it and ask for the price back
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Timo G.
Rating: 1 out of 5
following a purchase from 13/12/2022
Unfortunately, the disc arrived scratched. This was intended as a Christmas gift. But so I can not give it away
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Harley G.
Rating: 1 out of 5
following a purchase from 10/12/2022
Na 1 week is het al kapot
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Jason K.
Rating: 1 out of 5
following a purchase from 08/12/2022
If I could I would give zero stars.have received denn article,however broken.at my request was not answered thereupon.
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Nicola R.
Rating: 1 out of 5
following a purchase from 05/12/2022
Lamp not arrived but only box with batteries. Not received response from e mail.
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Ronald S.
Rating: 1 out of 5
following a purchase from 02/12/2022
Terrible !!!!! They Don't reply anymore if you have problem with the Item!!! Package Poorly resulting The Plaque Broken!! I'm now trying to dispute my Payment !! Because They Don't Give a F####
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Inna K.
Rating: 3 out of 5
following a purchase from 02/12/2022
On the website it says delivery 24-72 hours, I was expecting 1 week.
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laurence B.
Rating: 3 out of 5
following a purchase from 01/12/2022
Deadline not respected and format error. No commercial gesture despite several emails.
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Response from Pictyourlamp.com
Hello, we hope that our exchanges will have satisfied you and that our return with the lamp in the correct format will have been delivered in time. We apologize for the delay in processing your emails, unfortunately during the holiday season we receive many requests which may influence the response time of some emails. We thank you for your understanding.
Sincerely,
Ophélie from Lampephoto.fr
M
Miruna R.
Rating: 1 out of 5
following a purchase from 29/11/2022
😡😡😡😡😡😡😡😡😡
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veronique C.
Rating: 3 out of 5
following a purchase from 30/11/2022
the photo on the custom lamp is not very visible. A little disappointed with the rendering.
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Response from Pictyourlamp.com
Hello,
please contact us at [email protected] and we'll replace your lamp.
S
sophie M.
Rating: 3 out of 5
following a purchase from 29/11/2022
Good reception and good dialogue.
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Response from Pictyourlamp.com
Hello, we are happy to hear that you are satisfied with our services, an update on your service would make us very happy.
Sincerely
Ophélie from Lampephoto.fr
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Stefania F.
Rating: 1 out of 5
following a purchase from 27/11/2022
Bad !!! Wrong goods delivered ! After several emails still NO answer came back ! Very very unprofessional
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Diane R.
Rating: 3 out of 5
following a purchase from 26/11/2022
Very nice but I have a luminous base that is bellowing what can I do? Sincerely
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Response from Pictyourlamp.com
Hello, in case of defective base, please contact [email protected] with the details of your order of 26/11. Our products have a one year warranty, we can take care of sending you a functional base.
Sincerely
Ophélie from Lampephoto.fr
F
Fabian P.
Rating: 3 out of 5
following a purchase from 30/11/2022
An email was sent regarding the dimensions of the item, but I haven't heard back. Kind regards.
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Response from Pictyourlamp.com
Hello, after checking we have unfortunately not seen any messages from you. The general dimensions are as follows: A5 (150x200) and A4 (200x300) available in landscape and portrait format. Do not hesitate to contact us at [email protected] if you need more specific information about your order.
Sincerely
Ophélie from Lampephoto.fr
J
Jasmin A.
Rating: 1 out of 5
following a purchase from 19/11/2022
I never order there again
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Sabrina L.
Rating: 1 out of 5
following a purchase from 29/11/2022
Different product than ordered delivered.
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Thomas N.
Rating: 3 out of 5
following a purchase from 29/11/2022
Was not completely satisfied. It came wrong goods!
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Sabrina G.
Rating: 1 out of 5
following a purchase from 29/11/2022
Delivered broken, seller does not respond to emails
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cecile B.
Rating: 3 out of 5
following a purchase from 30/11/2022
Disappointed because I had ordered batteries with my purchase but I did not receive them. Complicated to make a complaint on the site.
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Response from Pictyourlamp.com
Hello, as explained during our email exchanges, the missing batteries to your order have been shipped, thank you for contacting us by email to rectify our oversight, we hope you like your lamp and we would be very grateful for a change in your opinion.
Sincerely
Ophélie from Lampephoto.fr
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Petra F.
Rating: 3 out of 5
following a purchase from 29/11/2022
Is nice, but not worth the price.
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Brigitte V.
Rating: 3 out of 5
following a purchase from 28/11/2022
Problem inserting the batteries in the base but otherwise good
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Response from Pictyourlamp.com
Hello, do not hesitate to send us the details of your concern at this address: [email protected], we are at your disposal to find a solution to satisfy you and hope that our lamp will please you.
Sincerely,
Ophélie from Lampephoto.fr
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Elodie R.
Rating: 1 out of 5
following a purchase from 29/11/2022
Leave a mail the day of receipt of the package to date still no response, nor refund pay 3 box gifts received that 1 only!
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Laura D.
Rating: 3 out of 5
following a purchase from 29/11/2022
Late delivery but good product
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Response from Pictyourlamp.com
Hello, we are sorry for this inconvenience, unfortunately beyond our control, we hope you will not hold us responsible and appreciate that you like your lamp.
Best regards,
Ophélie from Lampephoto.fr
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Jeannette S.
Rating: 3 out of 5
following a purchase from 28/11/2022
Lamps are quite o.k. But should get three for the price of two, but have received only two.
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Magdalena R.
Rating: 1 out of 5
following a purchase from 28/11/2022
Unfortunately the product looks much better in pictures than in reality. The quality is also bad and cheap.
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Daniel B.
Rating: 3 out of 5
following a purchase from 25/11/2022
A little disappointed with the rendering
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Catherine O.
Rating: 1 out of 5
following a purchase from 24/11/2022
I didn't receive the right bases, but the photo plates are very nice and I'm waiting for the return of the right bases
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Response from Pictyourlamp.com
Hello, we are glad to know that you like our product. We have, as agreed together by email, sent the missing bases. Please do not hesitate to contact us at [email protected] if you have any questions. We would be very grateful for an update of your opinion.
Sincerely,
Ophélie from Lampephoto.fr
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Veronique R.
Rating: 3 out of 5
following a purchase from 23/11/2022
Article in conformity with the request. Personalized text very well placed at the level of the photo. Great result. Received very quickly. I highly recommend it is very serious
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Response from Pictyourlamp.com
Hello, we are delighted to know that you enjoyed your photo lamp and our services, we hope to see you soon and would be very grateful for an update on your review.
Sincerely
Ophelia from Lampephoto.fr
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Swantje W.
Rating: 3 out of 5
following a purchase from 22/11/2022
Lamp is super 😊 However, there was unfortunately a complaint with the base, which ran a bit slow. Is now but settled, but therefore unfortunately point deduction.
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Ethan L.
Rating: 3 out of 5
following a purchase from 22/11/2022
Super nice but light problem after a week of use
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Response from Pictyourlamp.com
Hello, we are glad to know that you like your photo lamp and we apologize again for this rare inconvenience, if you encounter new problems, do not hesitate to contact us at [email protected].
Sincerely
Ophélie from Lampephoto.fr
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Stephanie D.
Rating: 3 out of 5
following a purchase from 20/11/2022
Have actually imagined something better under it
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Olena L.
Rating: 1 out of 5
following a purchase from 18/11/2022
Заказала с часами !!! Прислали самую дешёвую, заплатила 55 евро ,а прислали за 40 . Попросила назад деньги ,не прислали , обман просто . Не заказывайте ничего у них ...
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sylvie B.
Rating: 3 out of 5
following a purchase from 19/11/2022
Disappointed because the size of the frame is only half of what was ordered, it should be A4
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Response from Pictyourlamp.com
Hello,
we are sorry to hear that you were disappointed by the size of the frame in your order. Please contact us at [email protected] so that we can resolve the problem as soon as possible.
Have a nice day,
Lisa from lampephoto.fr
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Chanel H.
Rating: 1 out of 5
following a purchase from 20/11/2022
I Still don't have my painting!
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