Customer reviews of Pictyourlamp.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 9 812 published reviews
5 8 071 82% 4 843 9% 3 305 3% 2 232 2% 1 361 4%

Summary of reviews

Pictyourlamp.com consistently earns praise for fast delivery and reliable shipping, with many orders arriving the next day or within tight timeframes and items arriving as described. Customers highlight strong product quality and finish, noting accurate representation on the site, detailed craftsmanship, and displays that delight recipients. The store’s customer service and responsiveness are also repeatedly commended, supporting smooth ordering experiences and quick assistance when needed. Gift-worthy appeal is a common thread, with lamps and photo lamps described as beautiful, well-received, and suitable for various occasions.

Reviews 1 and 3 stars

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A
Anka S.
Rating: 1 out of 5
following a purchase from 27/08/2022
Package has not arrived
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Dawn B.
Rating: 1 out of 5
following a purchase from 06/08/2022
Terrible service, have got the last 2 orders wrong and will not answer my emails to rectify the problem..very poor.
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Emma M.
Rating: 3 out of 5
following a purchase from 17/08/2022
Not very happy because one of the two is broken
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Response from Pictyourlamp.com
Hello, thank you for contacting us by e-mail, we hope that your return has arrived safely and that our commercial gesture will satisfy you. Once again, we apologize for any inconvenience you may have caused us.
Sincerely
Ophélie from Lampephoto.fr
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Tanja K.
Rating: 1 out of 5
following a purchase from 09/08/2022
Until now, the delivery has not arrived. Supposedly dpd has delivered, but never arrived with me. The seller has unfortunately not responded to my request so far. I have requested money back, but nothing more frhört...🤷♀️ Currently I am dissatisfied. Hope I get feedback and my money soon.
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Shiromani B.
Rating: 1 out of 5
following a purchase from 14/07/2022
Please reply on my email!!
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Franziska L.
Rating: 3 out of 5
following a purchase from 08/07/2022
The website lacks information on delivery costs, but in itself is reasonably clear and the tips are good. It would be cool if you could get a rough preview of how the personalized lamp will look.
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Alexandre S.
Rating: 3 out of 5
following a purchase from 09/07/2022
The foot of lamps and pretty but the figurine of the top I find that it is badly cut it is not pretty at all
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Response from Pictyourlamp.com
Hello,
following our email exchanges, we have sent you a new lamp. A small change to your review would be very nice.
have a nice day,
Lisa from lampephoto.fr
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Stefanie P.
Rating: 3 out of 5
following a purchase from 06/07/2022
The lamp unfortunately has a small loose contact. Have ordered because this should be a birthday gift extra with express shipping for 8 € when did the shipment arrived. 1 day later. Have also already written ne mail but unfortunately came back until now nix. Too bad.
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Ruddy D.
Rating: 3 out of 5
following a purchase from 05/07/2022
I put 3 that could have been more or less.Delivery times not respected visibly due to the deliveryman.I had typed on the engine support photo crystal ... the support is in plexi I think.I take responsibility or perhaps the material was not mentioned anywhere ... That the work performed is excellent, very beautiful ... so I accept the small inconveniences.
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Response from Pictyourlamp.com
Hello, we apologize for any inconvenience you may have experienced. We do mention the fact that our lamps are made of Plexiglas, but we take your opinion into account and are constantly trying to improve our services to be as clear and transparent as possible with you. We are nonetheless delighted to know that you like the look of your photo lamp.
Sincerely
Ophélie from Lampephoto.fr
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Julie B.
Rating: 1 out of 5
following a purchase from 29/06/2022
Problem on the article, a manufacturing defect No return from them following my contacts Not serious and very disappointed
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Gaby K.
Rating: 1 out of 5
following a purchase from 25/06/2022
Shipping much too expensive and takes longer than described.is thus no flash shipping.
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Michael G.
Rating: 1 out of 5
following a purchase from 22/06/2022
No lamp received ... Each time they said I was supposedly not at home ...
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Elisa K.
Rating: 3 out of 5
following a purchase from 14/06/2022
Very nice but the light only works halfway and the remote control
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Response from Pictyourlamp.com
Hello,
if you have any problems with your base, please contact us at [email protected] and we'll replace it for you.
have a nice day,
Lisa from lampephoto.fr
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Sam B.
Rating: 3 out of 5
following a purchase from 13/06/2022
The lamp 💡 is great, only the remote control is broken and no response back from the company
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Caroline D.
Rating: 3 out of 5
following a purchase from 11/06/2022
Lamp Conforms to what is presented.
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Giuliano V.
Rating: 3 out of 5
following a purchase from 02/05/2022
I expected more
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Lucy S.
Rating: 3 out of 5
following a purchase from 10/06/2022
Unfortunately, only the plexiglass arrived and not the LED socket. However, this was quickly clarified with customer service and the LED base will now be reshipped.
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Sabrina A.
Rating: 3 out of 5
following a purchase from 09/06/2022
Fast and careful shipping. A small downside on the quality of cutting the plate: not very well done
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Response from Pictyourlamp.com
Hello,
We're sorry for the inconvenience, please contact us at [email protected], we'll take the time to solve your problem.
have a nice day,
Lisa from lampephoto.fr
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Joelle D.
Rating: 1 out of 5
following a purchase from 07/06/2022
The lamp does not work and I do not have a phone number to reach this seller
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Jeannine M.
Rating: 1 out of 5
following a purchase from 05/06/2022
Bonghjornu I am not happy the light block does not work and can on top
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Response from Pictyourlamp.com
Hello, we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Alexandra from Lampephoto.fr
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Marie Paule F.
Rating: 3 out of 5
following a purchase from 06/06/2022
Hello Mister Madam Package received well packaged Not put into service as it is a gift 💝 for my Grandson M.U fan.
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Amelie D.
Rating: 3 out of 5
following a purchase from 26/05/2022
Beautiful thing but to pay a supplement to have it the mother's day and that arrived that Tuesday instead of Saturday I was a little disgusted But the lamp is super beautiful I advise
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Response from Pictyourlamp.com
Hello, we apologize for this inconvenience, which is unfortunately beyond our control. During these busy periods, delivery times can sometimes be longer than we can anticipate. We are nevertheless delighted to know that you are satisfied with the rendering of your lampephoto.
Sincerely
Ophélie from Lampephoto.fr
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Kévin G.
Rating: 1 out of 5
following a purchase from 23/05/2022
Article ordered on Tuesday, delivery service chosen 24h48h and article received 6 days later not serious
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Response from Pictyourlamp.com
Hello, following your order of 23/05 the delivery time on this period of Mother's Day, the carriers may encounter difficulties and results in delays in deliveries beyond our control. We are at your disposal if you have other questions, contact this address [email protected] . We are sorry for your inconvenience and hope that your order can still be a pleasure.
Sincerely
Ophélie from Lampephoto.fr
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Katia C.
Rating: 3 out of 5
following a purchase from 23/05/2022
Hello I did not receive the key ring.
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Response from Pictyourlamp.com
Hello, we hope we have been able to satisfy you and that your missing key ring has been delivered to you. An update of your review would greatly help us.
Sincerely
Ophélie from Lampephoto.fr
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Martina P.
Rating: 1 out of 5
following a purchase from 10/05/2022
The lamp contains a serious optical error, which I have reported. Only a succinct answer comes back that that shouldn't be bad. Another email from me was not even responded to. I think that if you really pay a lot of money for such a lamp, you have to get a 100% good product. I wasn't even offered a discount or anything like that.
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Océane J.
Rating: 3 out of 5
following a purchase from 19/05/2022
Nice but on some pictures bad rendering
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Response from Pictyourlamp.com
Good morning,
Thank you for your comment, Océane. We're sorry to hear that you weren't entirely satisfied with your photos and invite you to contact us at [email protected].
have a nice day,
Lisa from lampephoto.fr
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Marc M.
Rating: 3 out of 5
following a purchase from 19/05/2022
Delivery in the specified period, value average, pictures are successfully reproduced on plexiglass. Unfortunately, only once batteries for light / clock was supplied. Overall rating 3*+
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Tina S.
Rating: 1 out of 5
following a purchase from 08/05/2022
I was really excited when I found this website but I was really disappointed to be honest! First of all I ordered a 24h shipment that didn't work at all cause I got the package with a delay of a week!!!! Second the lamp came broken like I mean the stander and I wrote mails and tried to contact the firm but it didn't work! I would have really appreciated it if I would get at least some kind of compensation
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Stefano M.
Rating: 3 out of 5
following a purchase from 04/05/2022
Seriousness and professionalism, everything perfect thank you
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André B.
Rating: 1 out of 5
following a purchase from 03/05/2022
Poor customer service, poor delivery, overpriced delivery which then arrives after 4 days anyway.
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Ilir M.
Rating: 3 out of 5
following a purchase from 30/04/2022
Small defect on the photo.
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Response from Pictyourlamp.com
Hello,
as agreed by e-mail, we have replaced your lamp, a little feedback would be nice!
Thanks in advance,
Best regards,
Lisa from Lampephoto.fr
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Juan Carlos D.
Rating: 1 out of 5
following a purchase from 28/04/2022
Too expensive, for what it is, anywhere in Spain you can find it for half the price.
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Gene T.
Rating: 1 out of 5
following a purchase from 27/04/2022
I paid for a 24h delivery service, and it arrived 2 days later, I claimed for a refund for the difference of arriving in 24h to 72h and no case, they shielded that it was the problem of the transport company, when surely they will ask for compensation.
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Response from Pictyourlamp.com
Bonjour, nous sommes désolé que vous ne soyez pas satisfait du délai de livraison, Cependant, le délai du transporteur est une chose, mais nous avons aussi le délai de fabrication de 24h qui est à prendre en compte. De ce fait, vous avez passé votre commande le 27/04, il est normal que vous ayez reçu votre colis en Espagne le 29/04. Nous sommes désolé si cela n'était pas claire pour vous.
Cordialement,
Thomas de Pictyourlamp.com
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Hector C.
Rating: 3 out of 5
following a purchase from 27/04/2022
I am late
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Kavnene J.
Rating: 1 out of 5
following a purchase from 26/04/2022
My lamp had a small broken end. I sent an email but never got a response.
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Response from Pictyourlamp.com
Hello,
I'm sorry for the inconvenience. I can't find any trace of your email. We have just written to you by email about this. We will replace your lamp of course.
In the expectation of your return, I wish you a good day.
Sincerely,
Thomas from Lampephoto.fr
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Alejandro S.
Rating: 1 out of 5
following a purchase from 26/04/2022
They promised I would arrive on Mother's Day and I didn't. ...... It arrived late.... And I ordered it 4 days in advance....
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Response from Pictyourlamp.com
Bonjour,
nous sommes vraiment désolé pour le désagrément. Comme indiqué lors de nos échanges, nous avons respécté nos engagements en expédiant votre commande le lendemain de votre commande. Cependant vous avez choisi la méthode de livraison 48/72H pour l'Espagne. Du fait que les transporteur ne livre pas le samedi, vous ne pouviez pas recevoir votre colis à temps. Il aurai fallu choisir la méthode DHL Express 24H. En espérant que vous ne nous en tiendrai pas rigueur, je vous souhaite un bonne journée.
Cordialement,
Thomas de Pictyourlamp.com
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Marcel M.
Rating: 1 out of 5
following a purchase from 26/04/2022
It is broken.
Response from Pictyourlamp.com
Bonjour, je suis désolé mais je ne vois aucun échange avec le service client à ce sujet. Si vous avez reçu votre commande cassée, nous en sommes désolé. Il vous suffit simplement de nous l'indiquer et nous vous la renverrons. je vous invite à nous contacter à [email protected]
Cordialement,
Thomas de Pictyourlamp.com
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Hong Nga V.
Rating: 3 out of 5
following a purchase from 14/04/2022
The models lack a lot of information about the product. Despite the email exchanges with the store, I chose the model with landscape format and the store confirmed by email the landscape format. But the final product is in portrait format. The change was made without consulting me because the graphic designer considered that the rendering would be better. It is a personalized product but the designer's point of view is more important than the customer's wish.
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Response from Pictyourlamp.com
Hello,
We are very sorry that you are not entirely satisfied with your order. Our graphic designers do their best to process orders. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the problem.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
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Christelle N.
Rating: 3 out of 5
following a purchase from 12/04/2022
Very happy with the result but I had sent a message to have a preview and no answer
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Response from Pictyourlamp.com
Hello, despite having checked, we could not find an email from you. In case you would like to contact us again, we are at your disposal at the following address: [email protected]. We thank you and are glad to hear that you liked your lamp.
Sincerely
Ophélie from Lampephoto.fr
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Linda R.
Rating: 3 out of 5
following a purchase from 02/03/2022
Super fast and very pretty not disappointed
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Response from Pictyourlamp.com
Hello, we are happy to know that you are satisfied, we would be even more grateful for an update of your review, it supports us greatly.
Sincerely
Ophélie from Lampephoto.fr
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