Pictyourlamp.com consistently earns praise for fast delivery and reliable shipping, with many orders arriving the next day or within tight timeframes and items arriving as described. Customers highlight strong product quality and finish, noting accurate representation on the site, detailed craftsmanship, and displays that delight recipients. The store’s customer service and responsiveness are also repeatedly commended, supporting smooth ordering experiences and quick assistance when needed. Gift-worthy appeal is a common thread, with lamps and photo lamps described as beautiful, well-received, and suitable for various occasions.
The website is nice... original products but you should change carrier and especially you unload of bos responsibilities on the transport company that is crazy about the customer... delivery fees never refunded nor any commercial gesture.
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Response from Pictyourlamp.com
Hello,
we are sorry for this inconvenience.
Indeed Chronopost like all carriers encounter difficulties in the run-up to Christmas. We are very sorry for this delay beyond our control.
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
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Patricia F.
Rating: 1 out of 5
following a purchase from 08/12/2021
Unfortunately, only half arrived and the headphones you get for free were not included.
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Response from Pictyourlamp.com
Nous sommes désolé pour l'oubli du cadeau promis. Nous vous l'avons renvoyé dans un second temps. Une petite modification de votre commentaire serait super sympa ;)
Désolé encore pour ce désagrément.
Bonne journée à vous.
Cordialement,
Thomas de Pictyourlamp.com
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Mickael L.
Rating: 3 out of 5
following a purchase from 24/11/2021
I'm very pleased with the service and the quality of the product. I've been using it for a long time now and it is very good.
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Response from Pictyourlamp.com
Hello,
we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express as requested.
Best regards,
Lisa from lampephoto.fr
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Natacha G.
Rating: 3 out of 5
following a purchase from 06/12/2021
Very nice photo print but a little disappointed with the quality and lightness of the product. I hope this gift will still make an impact
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Dominique G.
Rating: 3 out of 5
following a purchase from 04/12/2021
Big problems between the plexi plates and the lighting supports. The plates do not fit in all the supports and one plate (magic hat) only fits on the wooden support. The diversity of the supports purchased has allowed us to find compromises in terms of functioning, to the detriment of an inter-changeability allowing the rotation of plates in different rooms. A bevel on the base of the plates entering the slots of the supports would be very useful, as realized on plates bought on a Christmas market and coming from the same sign according to the publicity provided.
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Response from Pictyourlamp.com
Hello,
We are very sorry that you are not satisfied with your order.
I've made some enquiries about your problem and I don't see any trace of your complaint. Please note that the slots in our different bases are not the same size, so they can't accommodate the same plates. When you buy, be careful to choose the plate you want to match the base. If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to discuss them with you.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
I
Isabelle G.
Rating: 3 out of 5
following a purchase from 05/12/2021
Nice lamp but no 3D at all A little disappointed
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Miguel B.
Rating: 3 out of 5
following a purchase from 02/12/2021
Engraving good, but the glass of the alarm clock all scratched...
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Response from Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
K
Kristin H.
Rating: 3 out of 5
following a purchase from 01/12/2021
The picture is top, Only is unfortunately leuchtsokel broken. Since you wait a good quality
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Justine D.
Rating: 3 out of 5
following a purchase from 01/12/2021
I took the lamp with the tree and received the lamp with a piece of leaf from the tree.
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Response from Pictyourlamp.com
Good day to you,
Following our email exchange, we hope you are satisfied with the replacement of your lamp. A small change to your review would be great.
Have a nice day,
Lisa from lampephoto.fr
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Gaelle M.
Rating: 3 out of 5
following a purchase from 30/11/2021
I would like to thank you very much for your excellent service. I will recommend you to my friends and family.
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Response from Pictyourlamp.com
Hello,
We're sorry for the inconvenience, but delivery is not our responsibility. We hope you enjoyed the lamp.
have a nice day,
Lisa from lampephoto.fr
H
Helene D.
Rating: 3 out of 5
following a purchase from 29/11/2021
Well
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Amandine L.
Rating: 3 out of 5
following a purchase from 27/11/2021
Disappointed! The small tip of the base (of the USB cable connection) broke when it fell inside the base!
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Response from Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
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Yves L.
Rating: 3 out of 5
following a purchase from 26/11/2021
Mixed satisfaction, product finish not great, lighting not as bright as on the ad.
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Response from Pictyourlamp.com
Hello,
You can adjust the intensity of the LEDs with the remote control.
Have a nice day.
Lisa from lampephoto.fr
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Amur H.
Rating: 3 out of 5
following a purchase from 26/11/2021
Je suis satisfaite de ma commande mais juste reçu un peut tard que ce que je pensais.
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Ophelie P.
Rating: 3 out of 5
following a purchase from 24/11/2021
Two products are excellent, the 3rd one (sewing lamp) clearly disappointed me, because the cuts are not pretty and too straight, I would have thought more curves)
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Response from Pictyourlamp.com
Hello,
as agreed by e-mail, we have replaced your lamp, a little feedback would be nice!
Thanks in advance,
Lisa from Lampephoto.fr
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Louis S.
Rating: 1 out of 5
following a purchase from 23/11/2021
The box above the lamp to turn on and off is already not working, jsp what I need to do
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Response from Pictyourlamp.com
Hello,
we are sorry for this inconvenience. Our bases are guaranteed for 1 year, you just have to contact us at [email protected], we will proceed to the replacement of your base.
Have a nice day,
Sincerely,
Thomas from Lampephoto.fr
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Annick G.
Rating: 3 out of 5
following a purchase from 22/11/2021
I was expecting something else; a little disappointed
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Response from Pictyourlamp.com
Hello, we are sorry that you are not satisfied with your order, we tried to contact you by e-mail to know the reason of your dissatisfaction but did not receive any answer from you. Please do not hesitate to come back to us at [email protected] , we will be delighted to talk to you.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
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Laetitia L.
Rating: 3 out of 5
following a purchase from 18/11/2021
I'm very pleased with the service and the quality of the product.
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Colette A.
Rating: 1 out of 5
following a purchase from 08/10/2021
Very nice lamp, it's a wonderful gift
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Response from Pictyourlamp.com
Hello, we are glad to know that you like our product. The one star must be a mistake and we hope you'll come back and change your comment, that would be great.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
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Grellety F.
Rating: 1 out of 5
following a purchase from 08/11/2021
I received the package well nevertheless I have the usb plug which is damaged 😕
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Response from Pictyourlamp.com
Hello, I'm sorry but I don't see any exchange with customer service about this. If you have received a damaged part of your order, we are sorry. Just let us know and we'll send it back to you. Please contact us at [email protected].
Best regards,
Alexandra from Lampephoto.fr
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Carole F.
Rating: 1 out of 5
following a purchase from 06/11/2021
Very disappointed, as it was a gift for my daughter and the base was too narrow to fit the frame. Impossible.
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Response from Pictyourlamp.com
Hello, after checking we couldn't find an e-mail from you. Please don't hesitate to contact us at [email protected] so that we can work together to solve this problem.
Best regards,
Alexandra from Lampephoto.fr
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Julie V.
Rating: 3 out of 5
following a purchase from 15/10/2021
A little disappointed. I didn't get the gift wrap that I paid for (refunded) to give, not great and a very visible label.
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Response from Pictyourlamp.com
Hello, following our email exchanges, I don't know what more to tell you, except that we're sorry for this oversight. Our procedure is to refund our customers for any oversight on our part, which we have done... We also sent you back a lamp.
We would have appreciated a slightly nicer final notice. Too bad, thank you for your order and have a nice day.
Have a nice day,
Lisa from lampephoto.fr
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Auriane R.
Rating: 3 out of 5
following a purchase from 06/10/2021
Very good product except regret that the image is not very clear otherwise nothing to say
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Response from Pictyourlamp.com
Hello,
If you have any questions or doubts, please contact us at [email protected]
Lisa from lampephoto.fr
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Didier D.
Rating: 1 out of 5
following a purchase from 20/09/2021
Very nice but does not work blinks forced to remove the batteries disgusted pfuff not recommended
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Response from Pictyourlamp.com
Hello,
after our email exchanges, it turned out that the problem came from the batteries. A small change in your opinion would be nice ;)
Thanks in advance.
Good day to you.
Best regards,
Thomas from Lampephoto.fr
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Yanis A.
Rating: 1 out of 5
following a purchase from 15/08/2021
I received my package with the bluetooth cradle in it and I can't put it on charge because it's broken inside...
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Response from Pictyourlamp.com
Hello,
after replacing your base, a little feedback would be nice!
Thanks in advance,
Thanks in advance,
Thomas from Lampephoto.fr
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Marie Therese C.
Rating: 3 out of 5
following a purchase from 07/08/2021
The photo rendering is a bit distorted compared to the original
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Response from Pictyourlamp.com
Hello,
following our email exchanges, a new lamp has been sent to you. A small modification of your comment would be super nice.
have a nice day,
Lisa from lampephoto.fr
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Priscilia L.
Rating: 3 out of 5
following a purchase from 15/07/2021
Nothing to say about the item but for the shipping I got screwed paying 9€ more for delivery to have the item under 24h and it arrived a week later 😒
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Response from Pictyourlamp.com
Hello,
we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express as requested.
Have a nice day,
Lisa from lampephoto.fr
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David G.
Rating: 3 out of 5
following a purchase from 11/06/2021
Lack of finish on the outside cutouts. It's a shame because the engraving is great !
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Ahmed L.
Rating: 1 out of 5
following a purchase from 28/05/2021
The product is of acceptable quality and the delivery time is very attractive but not respected, it arrived 2 days after the day of delivery.
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Response from Pictyourlamp.com
Hello, we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express delivery as requested.
We are sorry for this situation and count on your understanding, I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
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Christine J.
Rating: 3 out of 5
following a purchase from 28/05/2021
beautiful product
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Valerie H.
Rating: 3 out of 5
following a purchase from 26/05/2021
Fast delivery product a little expensive for the quality base just holds the support not safe risk of breaking if moved
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Stéphane H.
Rating: 1 out of 5
following a purchase from 25/05/2021
Correct product Delivery time not respected - 1 week (indicated 24h on the site)
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Response from Pictyourlamp.com
Hello, we are sorry for the delay of the carrier beyond our control. We shipped your order the same day you placed it.
With all our apologies for the inconvenience I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
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Monique P.
Rating: 3 out of 5
following a purchase from 24/05/2021
I am very pleased with the quality of the product I ordered, but the delivery time was not respected despite the fact that I was invoiced.
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Response from Pictyourlamp.com
Hello,
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
Have a nice day,
Lisa from Lampephoto.fr
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Mickaël M.
Rating: 3 out of 5
following a purchase from 23/05/2021
The lamp was well received and well made. I do not put the best note because it arrived with scratches.
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Response from Pictyourlamp.com
Hello,
We're sorry for the inconvenience. Please contact us at [email protected], so that we can arrange a lamp exchange.
have a nice day,
Lisa from lampephoto.fr
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Yohan V.
Rating: 3 out of 5
following a purchase from 11/05/2021
I'm happy with the result, the heart shaped photo but it's a shame that the light doesn't illuminate the whole heart shape
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Response from Pictyourlamp.com
Hello,
You can change the brightness with the remote control, which allows you to brighten or dim the lamp.
have a nice day,
Lisa from lampephoto.fr
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Nadine H.
Rating: 3 out of 5
following a purchase from 19/05/2021
I have received my order and I am very pleased with the service.
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Cécilia C.
Rating: 3 out of 5
following a purchase from 16/05/2021
I put 3 stars because of the delivery because the package I received was in bad condition. The box was open and torn. I would recommend this gift idea but the reception of the parcel leaves something to be desired. I would recommend this gift idea but the reception of the package leaves me wanting more.
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Response from Pictyourlamp.com
Hello,
we're sorry about the problem you had with the delivery, which is unfortunately out of our hands. However, we are very pleased that you liked the lamp.
have a nice day,
Lisa from lampephoto.fr
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Thierry L.
Rating: 3 out of 5
following a purchase from 16/05/2021
The screen print is a little light and too bad it's plastic!!!
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Response from Pictyourlamp.com
Hello,
We are very sorry that you are not satisfied with your order.
I've done some research into your problem and I don't see any record of your complaint. You can contact us at [email protected] with a simple photo to confirm the light engraving problem and we will return your order to you.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
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Eric J.
Rating: 3 out of 5
following a purchase from 04/05/2021
I thought that the picture was reproduced in color. However, it is not. The reproduction is not faithful to reality 😔 Too bad!!!...
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Response from Pictyourlamp.com
Hello,
as indicated on our site, the photo is not in color, but in black and white. It's the LEDs that give your lamp color as well as light.
Have a nice day,
Lisa from lampephoto.fr
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Serghei P.
Rating: 3 out of 5
following a purchase from 01/05/2021
I thought it was glass (crystal)
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