Customer reviews of Pictyourlamp.com

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9,3 /10
Overall rating: 9,3 out of 10
Based on 9 759 published reviews
5 8 026 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

Reviews 1 and 3 stars

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Sarah D.
Rating: 3 out of 5
A little bit sad, it was a Valentine's Day gift is small deception at the opening, there are flaws and blows 😰. The delivery was fast, the impression of imagine is well framed.
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Response from Pictyourlamp.com
Hello, we are sorry for this inconvenience. Nevertheless, did you remove the protective plastic film which, when kept, gives a scratched effect to the plate. If despite everything, there are defects on your plate, send us photos to [email protected], we will try to solve your problem. Sincerely, Thomas de lampephoto.fr
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Emmanuel C.
Rating: 3 out of 5
following a purchase from 11/01/2021
The package arrived safely, I'm waiting to give it to my sweet wife for Valentine's Day.
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Amandine S.
Rating: 3 out of 5
following a purchase from 13/12/2020
Not very satisfied with the speed of delivery but the product conforms to the description on the site on this point nothing to complain about.
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Response from Pictyourlamp.com
Hello, we are glad to know that you like our product. Unfortunately the delivery time is beyond our control.
We apologize for the inconvenience and wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
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Laetitia D.
Rating: 1 out of 5
following a purchase from 26/12/2020
Parcel received but damaged at the level of the base....impossible to put plug since c break
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Response from Pictyourlamp.com
Hello, We are sorry for this inconvenience. After researching the e-mail exchanges you had with our customer service, I see that we sent you a replacement base as soon as you reported your problem.
A little adaptation of your opinion would have made us happy ;)
I hope you were satisfied with your lamp, I wish you a good day and see you soon on Lampephoto.fr
Best wishes,
Thomas from Lampephoto.fr
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Valerie J.
Rating: 3 out of 5
following a purchase from 03/12/2020
Not bad result but I expected better... not wahou....
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Response from Pictyourlamp.com
Hello, we are sorry that you are not entirely satisfied with your order. We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please don't hesitate to contact us again at [email protected] , we'll be delighted to talk to you.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
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Yoan D.
Rating: 3 out of 5
following a purchase from 16/12/2020
Damaged base that didn't fit in there. I had to drill down. Too bad because the picture is beautiful
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Response from Pictyourlamp.com
Hello, we're glad you like the image but we're sorry for the inconvenience. I've made some inquiries about your problem and I don't see any trace of your complaint. You can contact us at [email protected] with a simple photo to confirm the size problem and we will send you back your order or a new base of course.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
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Stephanie M.
Rating: 3 out of 5
following a purchase from 29/11/2020
Order shipped quickly correct quality I put that 3 stars because on a lamp the case with deteriorated batteries
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Response from Pictyourlamp.com
Hello, I'm delighted that you like your order but I'm sorry because I can't see any exchange with customer service on this subject. Our bases are guaranteed for 1 year. If you have received a damaged base, simply let us know and we will replace it. Please come back to us at [email protected].
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
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Manon T.
Rating: 3 out of 5
following a purchase from 22/11/2020
Well apart from the delivery where the package was thrown to me and in the rain all day while there were people to receive it.
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Response from Pictyourlamp.com
Hello, we are sorry for this abnormal delivery, unfortunately it is beyond our control.
With all our apologies for the inconvenience, I wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
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Pierre-Julien D.
Rating: 3 out of 5
following a purchase from 22/12/2020
Good logistics, good quality. 2 small remarks: I thought I would have a better quality of photo, up close it seems a little pixelated to me. It's also a pity that we are not given the choice to "center" the photo as we wish during the conception! Anyway, the proposed product is great as a gift idea!
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Response from Pictyourlamp.com
Hello, we're delighted that you like our product. As far as the quality of the photos is concerned, we do our best to process them as well as possible. Please come back to us at [email protected] with a simple photo to check the problem and we'll send you your order.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
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blandine M.
Rating: 3 out of 5
following a purchase from 01/12/2020
Doesn't look as good as I thought it would, I'm a little disappointed.
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Amandine T.
Rating: 3 out of 5
following a purchase from 14/06/2020
Average, the plexis of my lamp very badly cut! Otherwise the writing and the lighting no problem.
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Fiona L.
Rating: 3 out of 5
following a purchase from 08/06/2020
Great gift for my aunt who was very happy and I was a little disappointed because in the picture it would have looked like glass and it's plexiglass but otherwise great.
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Response from Pictyourlamp.com
Hi, we're glad you like our product, but we're sorry about the misunderstanding. We try to make it as clear as possible on our site; all our plates are made of acrylic glass, not glass.
We hope to see you soon on our site for new orders.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
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Fabian B.
Rating: 3 out of 5
following a purchase from 04/05/2020
Well done.
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Audrey V.
Rating: 1 out of 5
following a purchase from 03/12/2019
Very dissatisfied
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Response from Pictyourlamp.com
Hello,
You ordered a lamp with a basic base. After receiving it, you told us that you made a mistake and that you wanted a clock base instead. The plate you ordered is not compatible with a clock base, so we can not offer you an exchange of base. We have offered you a commercial gesture, however we have not had any feedback from you. If we can do anything to improve your satisfaction, we remain at your service by email.
Sincerely,
Thomas from Lampephoto.fr
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Céline V.
Rating: 3 out of 5
following a purchase from 10/02/2020
The photo is not centered, this is the only negative point but it is, nevertheless, quite disappointing.
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Response from Pictyourlamp.com
Hello, we're sorry for the inconvenience. We do our best to process your photos. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the problem and we'll send you your order.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
R
RENE A.
Rating: 3 out of 5
following a purchase from 07/03/2020
The base received has a slot too wide compared to the Plexiglas. I had to compensate with pellets glued to the bottom of the Plexiglas. Both products come from you.
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Response from Pictyourlamp.com
Hello,
We are very sorry about this inconvenience.
I've done some research about your problem and I don't see any trace of your complaint. You can contact us at [email protected] with a simple photo to confirm the size problem and we will send you back your order or a new base of course.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
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Giovanni R.
Rating: 3 out of 5
Pretty good but error in the base, I had to send the base back for exchange.
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Response from Pictyourlamp.com
Hello Mr. Rioul, we're very sorry for the inconvenience. Indeed, we made a mistake in the pedestal and we are very sorry. We did our best to ship you the new base as soon as possible. Please accept our apologies for the error. Sincerely, Thomas from Lampephoto.fr
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Sylvie P.
Rating: 3 out of 5
We were supposed to receive the lamps for Christmas, so we got them on the 31st. 12 days of delivery is too long. Otherwise the lamps are very good, my children were happy in the end. But it's a pity.
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Response from Pictyourlamp.com
Good morning Mrs Piccolo, we are absolutely sorry for the delay, we know that during this festive season we have no right to be wrong. The package was sent on time, but the time it took the post office to deliver is much longer than the commitments. We are sorry about this and have sent you today a purchase order to use on a future order. Hoping that you will not hold it against us, all the team of lampephoto.fr joins me in wishing you a very happy new year to come. Sincerely, Thomas from Lampephoto.fr
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Clément B.
Rating: 3 out of 5
It does not say that the Bluetooth speaker does not have a remote control. Nice lamp but disappointed.
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Response from Pictyourlamp.com
Hello Mr Bigarnet, we are really sorry for this misunderstanding, but as we had the opportunity to show you, it is indicated a little everywhere on the product descriptions as well as on the pictures that Bluetooth does not have a remote control. It works with a smartphone or any Bluetooth enabled device. We hope that when in use, you will get full satisfaction from the lamp. Sincerely, Thomas from Lampephoto.fr
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