Pictyourlamp.com consistently earns praise for fast delivery and reliable shipping, with many orders arriving the next day or within tight timeframes and items arriving as described. Customers highlight strong product quality and finish, noting accurate representation on the site, detailed craftsmanship, and displays that delight recipients. The store’s customer service and responsiveness are also repeatedly commended, supporting smooth ordering experiences and quick assistance when needed. Gift-worthy appeal is a common thread, with lamps and photo lamps described as beautiful, well-received, and suitable for various occasions.
The products are excellent but the delivery by UPS is unacceptable to charge 35 CHF in delivery fees knowing that when ordering it is not stated the additional fees at all........................................................................ The supplier did not respond to my email
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Hamdi K.
Rating: 1 out of 5
following a purchase from 05/12/2025
Dont like it. I cant send it back. You are not proffesional. My mony is gone.
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Stephanie S.
Rating: 1 out of 5
following a purchase from 05/12/2025
Package not delivered to the right place, impossible to retrieve it
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Emma D.
Rating: 1 out of 5
following a purchase from 05/12/2025
I made a mistake when validating the order, I had put one item in duplicate and I quickly realized it. I sent an email and you never replied. I clearly stated that I made a mistake and that you should remove one, and nothing was done. I paid for both when I only wanted one, and I received both, so it's shameful. Not even a response. Removing an item from a box doesn't require much effort. You are incompetent. Always charging more
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Pierre P.
Rating: 1 out of 5
following a purchase from 03/12/2025
Package received does not correspond at all to the order placed! No response received from the company following the various emails sent! It clearly smells like a scam! I will advise against contacting this company!
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Chantal V.
Rating: 1 out of 5
following a purchase from 02/12/2025
It doesn't give the effect I was hoping for, I am very disappointed
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Dominique M.
Rating: 1 out of 5
following a purchase from 05/12/2025
I sent you 2 messages regarding my disappointment with my order and I am still waiting for a response from you. There's no point in advertising your products and forgetting your customers
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Sabrina C.
Rating: 1 out of 5
following a purchase from 04/12/2025
I received it broken and have no news
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Nicolas L.
Rating: 1 out of 5
following a purchase from 28/11/2025
Lamp purchased with an alarm clock. The alarm clock has a defect and does not display the time correctly, plus it does not hold a charge. I contacted customer service but received no response from them. So clearly I do not recommend the services offered by this site, and I strongly doubt the veracity of the positive feedback they have received ....
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Eric M.
Rating: 3 out of 5
following a purchase from 03/12/2025
Disappointed letter not well printed the a of claas
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Malorie C.
Rating: 3 out of 5
following a purchase from 03/12/2025
Very good gift idea! Too bad it arrived a bit scratched and a bit damaged. It would have been so much nicer without its little flaws.
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Ludivine P.
Rating: 3 out of 5
following a purchase from 02/12/2025
No response to a request for information prior to the order even though advised on the site, no consideration of my request not to put words/letters on the personalized lamp ordered. Too bad
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Geneviève L.
Rating: 1 out of 5
following a purchase from 30/11/2025
Disappointing experience, I just opened my package and discovered that the plate is broken. It was a gift intended for Christmas and I was really looking forward to giving it... I am very angry because I got fooled.
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Gabriel M.
Rating: 1 out of 5
following a purchase from 01/12/2025
I expected a more powerful lighting
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Françoise G.
Rating: 1 out of 5
following a purchase from 30/11/2025
Not satisfied with the size, the description is not at all in line with reality. It should not be labeled as 'indicative'. For me, it's misleading advertising... The description needs to be revised..
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Thierry G.
Rating: 1 out of 5
following a purchase from 23/11/2025
Deplorable customer service, does not check the work done before sending, photo printing and inscriptions reversed. Second shipment after complaint, package unrecoverable with incorrect information and non-existent codes to retrieve my package. The customer service does not even try to fix the situation, they inform you that they have changed carriers and that you have to deal with it. In summary, I ban this company.
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Cindy V.
Rating: 3 out of 5
following a purchase from 29/11/2025
Disappointed with the result because on the site it seems that the image is in relief and in reality not at all.
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Loic L.
Rating: 1 out of 5
following a purchase from 29/11/2025
I sent two emails, no response. I request a delivery to one place and it is delivered to the other end.
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Christelle V.
Rating: 1 out of 5
following a purchase from 30/11/2025
The plastic subject was broken probably due to a delivery person who is not careful and the packaging needs to be reviewed. No response after my emails that I sent.
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Pierre L.
Rating: 1 out of 5
following a purchase from 29/11/2025
Great gift that I gave and that pleased. Three other LAMPEPHOTOS will be given at Christmas. I will tell you the rest after Christmas..
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Christine E.
Rating: 1 out of 5
following a purchase from 29/11/2025
The lamp has a lot of scratches.
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Lener A.
Rating: 1 out of 5
following a purchase from 29/11/2025
Package arrived damaged, return request to customer service which seems to be ignoring my emails. I absolutely do not recommend this site.
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Patricia M.
Rating: 1 out of 5
following a purchase from 26/11/2025
Defective lamp
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Sandrine H.
Rating: 1 out of 5
following a purchase from 24/11/2025
Very disappointed nothing to do with the photo on the site
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Blandine E.
Rating: 1 out of 5
following a purchase from 23/11/2025
Very disappointed with the quality of the products! The site highlights "French company" but it's pure "made in China" product! I asked the photo lamp to take back the products but so far no response from them; apart from emails asking for photos without giving me a solution!
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Pascal S.
Rating: 3 out of 5
following a purchase from 22/11/2025
The lamp matches what was presented and our expectations, however I had ordered the recommended batteries, I paid for them and they were not in the package.
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Catherine T.
Rating: 1 out of 5
following a purchase from 12/11/2025
For now I can only give an opinion on the delivery because the lamps will only be given at Christmas.
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Mireille H.
Rating: 3 out of 5
following a purchase from 06/11/2025
I am disappointed with the product, on the site the visual of the plexiglass is more beautiful and looks like glass, in reality it is much less pretty..
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Marie Rose M.
Rating: 1 out of 5
following a purchase from 04/11/2025
Too bad we can't make an exchange
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Juliana G.
Rating: 1 out of 5
following a purchase from 09/10/2025
super disappointed with the lamp
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Jasmin E.
Rating: 3 out of 5
following a purchase from 06/10/2025
Despite the 11€ express shipping, the delivery took longer and the lamp has light scratches everywhere.
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Annie D.
Rating: 3 out of 5
following a purchase from 20/09/2025
You made a mistake with the engraved writing, I double-checked and the phrase I wrote was correct. Then to remove parts of the phrase, it should be communicated to the customer and then ask which part of the phrase to eliminate.
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Maria C.
Rating: 1 out of 5
following a purchase from 20/09/2025
Beautiful lamp, very good radio/Bluetooth listening.
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Duco W.
Rating: 1 out of 5
following a purchase from 15/09/2025
I’ve didn’t receive the lamp I ordered. Impossible to contact PictYourLamp.
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Murielle S.
Rating: 1 out of 5
following a purchase from 11/09/2025
All scratched glass. Report at delivery silence from your disappointed part
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German N.
Rating: 1 out of 5
following a purchase from 10/09/2025
Really disappointed, no information about the delivery, the emails do not exist, so I only received the money after 10 days, I think you are scammers, they charge you fees and use your money as credit and without interest, good business, right?
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Enrique S.
Rating: 1 out of 5
following a purchase from 05/09/2025
The size of what I received is not correct.
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Cesar D.
Rating: 1 out of 5
following a purchase from 06/09/2025
I placed an order and as soon as I did, I checked that I had entered a wrong date. I sent 3 messages from the website 2 minutes after placing the order and yet I received no response to any of them and received the product with the wrong date. Non-existent customer service!!
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Lydia S.
Rating: 3 out of 5
following a purchase from 03/09/2025
The price-performance ratio is not correct, the quality of the goods is not high quality....
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Francesca G.
Rating: 3 out of 5
following a purchase from 05/08/2025
I had asked for the color photo and it arrived in black and white.
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