Customer reviews of Pictyourlamp.com

Customer service does not respond and I was sent the wrong lamp

You charged me 11 euros more for guaranteed delivery within 24 h and I received the package 3 DAYS LATER!!!!!

It is January 2 and the package that was supposed to arrive on December 23 is not known where it is....

My order should be with me for Christmas. No delivery received so far.

Nothing received

I paid a chronopost 24h and I received the parcel 5 d after I want to be refunded

My order is arravid damaged.

Shipping time too long

It's a shame that the picture was full of scratches... The idea of the lamp is beautiful though

Delivery was late Trott additional payment

Lamp ok, base quite cheap. Unfortunately the delivery took place after Christmas, although the page said before Christmas. Ordered on Tuesday, only sent on Saturday, so of course it can't work.

The quality is very poor and does not look at all like the pictures show. The gift was intended as a Christmas present and I ordered it over a week before Christmas. The website said until 3 days before Christmas that it was guaranteed to arrive before Christmas. Unfortunately, this was not the case - the parcel only arrived 6 days later, i.e. almost 2 weeks after the order was placed, even though it was advertised as 48 hours shipping EU-wide. Even when I asked the support there was no helpful answer only a copy paste answer that the order is in production. Rarely experienced such a bad service unfortunately you can not give zero stars 1 star is unfortunately already too much for such a bottomless performance.

Package still not arrived

I'm disappointed with the finish and the cut at the hairline. The cut edges are not clean. However, the overall look is nice.

I need to purchase an illuminated base for a lamp, however, which I have already purchased

Base is not functioning properly, no response from seller. Base is not functional. Could not contact seller/no answer

Top product

The effect is very nice, but the remote control system doesn't work as I'd hoped.

I have sent an e-mail saying that the foot of the turtle is defective. But I haven't received a reply from them yet. Now it's still here and couldn't give it away. I am disappointed.

I paid an additional 6.99 euros to receive it within 24 hours, but it arrived 72 hours later and I have not been reimbursed for the express delivery request.

Not good did not get what I ordered.wrong base

Too small

Just bad take care of nothing and hire the worst delivery company ups I would prefer not to give a star but unfortunately that is not possible

Hello The rendering of the product is really beautiful but I had made a request for modification that could not be made ... and after complaint my second order to a delivery time of 8 days as by chance after reporting my dissatisfaction with my first order... Sincerely Gary Balodis

Delivery postponed twice, and on top of that no home delivery, I had to go to a relay store. Very disappointed by the service

I have not received my coli! I would like my money back

When we give you a relay point address, we stick to it, we don't send it 130 km from the point we ask for, so we return it to you, but there's no news.

Picture and light quite good, remote control rather inferior, battery had to be replaced by a slightly thicker one for the remote control to work at all

Because of delivery. Ups not serious.

The gift arrived broken. I sent a message and no answer...

The touch button on the wooden base doesn't work or works very badly. I sent an e-mail explaining in detail what I had found, but to date there has been no reply.

Dear Sir or Madam, When testing the device, the sign illumination cannot be switched on, not even with the remote control. The time and date could be set. Please return the defective base part and supply a replacement. Yours sincerely, Reiner Hirsch

Hello, I have a problem setting the minutes the hours ok no way to set the minutes the rest ok

That wasn't what I wanted and I'm not satisfied at all

Never delivered december 24th and I haven't received anything I give what tomorrow at christmas ???????

Happy with my product but too much delay with ups the carrier

Unfortunately, the goods we ordered arrived defective and despite sending an email, there was no response. For what you pay for them, such a response is unworthy.

Ik heb een retourlabel nodig, mijn bestelling is totaal verkeerd !

The quality is really poor. I spent 50 euros for a product worth 20. I will not repurchase.

Impossible to set the time, but the photos are perfect.