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Z
Rating: 1 out of 5
Lamp was scratched and no customer service to help.
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Customer reviews of Pictyourlamp.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 9 759 published reviews
Summary of reviews
The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
Reviews 1 and 3 stars
Reset filtersA
Rating: 1 out of 5
Lamp received broken, not what I asked for and no response from after-sales service, so very disappointed with this service.
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F
Rating: 3 out of 5
The plates seem to be of good quality, but they don't fit the bases I bought on a lampephoto stand. On the stands and on the internet, they don't have the same bases.
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C
Rating: 1 out of 5
Package not received
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S
Rating: 3 out of 5
I'm a little disappointed 😞 because I ordered from you and other retailers offer the same item for even less.
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J
Rating: 3 out of 5
When I ordered, I paid for a home delivery which did not take place.ups the only carrier who could not find my address. I had 3 messages announcing a delivery and a postponement.I ordered on Friday and was able to pick up my package 10 days later (commitment within 48 hours). Your answer is there is nothing we can do. I bought the base with a clock radio except that there is no radio.
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R
Rating: 1 out of 5
Absolute garbage, never again. Battery lasts a maximum of 15 minutes. Cheapest China goods !!! Hands off !!!
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R
Rating: 3 out of 5
Long delivery time, because of the driver
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L
Rating: 1 out of 5
This one is marked by micro scratches, it's a shame because the rendering is very pretty.
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I
Rating: 3 out of 5
Perfect
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M
Rating: 3 out of 5
When I ordered my lamp, I was charged 2 times when I received only 1 lamp, otherwise the result of the lamp is top...!
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G
Rating: 1 out of 5
Waited 13 days for my parcel instead of 3 to 4 days as planned
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S
Rating: 1 out of 5
I still haven't received my parcel!!!!!!!
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Y
Rating: 3 out of 5
Lampe Rayé disappointed
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M
Rating: 1 out of 5
Damaged object disappointed
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O
Rating: 1 out of 5
I received a product that doesn't work... after several emails, no return.
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C
Rating: 1 out of 5
I placed an order on December 5th and paid 7€ for a 48 to 72h delivery. I only received it on December 13th because the address was supposedly incomplete, even though it was correct. Very disappointed.
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I
Rating: 1 out of 5
I didn't expect it to be a small disappointment.
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B
Rating: 1 out of 5
not bright enough too dark
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A
Rating: 3 out of 5
The lamp is nice, but what I asked for in the text was not written correctly. I sent an e-mail to complain and got no reply.
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A
Rating: 1 out of 5
I have not received what I ordered. I didn't get an answer to my request about my correct order.
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M
Rating: 1 out of 5
Lamp ordered with cat picture and received with dog picture
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S
Rating: 1 out of 5
I have not received my order yet!
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N
Rating: 3 out of 5
Disappointed by the rendering, just a print on Plexiglas.
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S
Rating: 1 out of 5
I did not receive the whole order and sent a message
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J
Rating: 1 out of 5
I ordered 3 lamp 3d .1 the glass was all scratched and without protection, despite my mail I received no response thank you for contacting me thank you my phone number is 06 24 82 43 26 or by mail [email protected]
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M
Rating: 1 out of 5
Dissatisfied with service: received incomplete order, missing USB charger ordered together and paid for. I have been writing to support for a week now to point it out and no one has responded. Gone. Doesn't seem serious to me.
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S
Rating: 3 out of 5
Well, order for a gift.
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A
Rating: 3 out of 5
Very good quality lamp, but the lack of a charger for the cable is regrettable, especially considering the price paid.
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C
Rating: 1 out of 5
I ordered with confidence. I thought it would be a quality product. Paid very dearly. What arrived was cheap glass and even had scratches and cracks around the edges. I wrote on the website what the problem was but no one replied, they still haven't replied. This is such a disgusting service.
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F
Rating: 1 out of 5
Unfortunately, the pictures were mixed up, even though they were uploaded correctly, and there was no response to my complaint.
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L
Rating: 1 out of 5
The lamp received is of very poor quality and if I had seen it in person I would not have bought it even for 5 euros. I tried to send you a complaint email asking to be able to return the item but the system does not recognize your email address. Deeply disappointed.
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H
Rating: 1 out of 5
Lamp received late, sent without protective film and scratched all over. I don't know what to do since it's a wedding gift. To be checked with the bride and groom.
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S
Rating: 3 out of 5
Order placed on Friday with an extra charge of €9.90 for 24h delivery. Parcel received on Monday... Otherwise, very satisfied with the product.
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D
Rating: 3 out of 5
Beautiful lamps, but one remote control does not work. There is no response to complaints by email. All I want is a working remote control and any feedback at all. MfG Doreen
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C
Rating: 1 out of 5
I have not received my purchase
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C
Rating: 3 out of 5
Hello, I knew your products on a market in St Pierre la Mer in the beyond and I was told that I could buy personalized products on your site with the solcle that I bought from them, I made an order of 2 personalized items, the price with the promised discount, delivery everything is perfect, jump that your plate is wider than those needed for my base and nothing is stipulated on the site, fortunately it works but it is not stable, it's really too bad. So I'm hesitating to order again because I don't know how to choose the right plate for my base. Sincerely, Blaise Catherine
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F
Rating: 1 out of 5
The lamp does not come on
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C
Rating: 1 out of 5
The package is missing the batteries I bought! I would like to be reimbursed or have them sent to me. Thank you Godart Coppélia
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M
Rating: 3 out of 5
The idea of the product is very good but it was not possible to see how the photo would look like before printing, also the printing does not allow to appreciate the photo properly.
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