Customer reviews of Pictyourlamp.com

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Marie Claire M.

Rating: 4 out of 5

Published on 27/11/2023 à 08h12 following a purchase from 14/11/2023

Satisfied

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Karine M.

Rating: 1 out of 5

Published on 26/11/2023 à 22h43 following a purchase from 15/11/2023

I'm still waiting for a return from the site for a refund of the shipping costs by chronopost, which delivered to another street, and so this kind neighbor came to bring me my parcel, but 5 days after the date....

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
Please check your spam, as after verification, we have indeed followed up on your message, and we apologize again for the inconvenience. We hope you will be satisfied with your lamp and would be grateful for any feedback on your review.
Please do not hesitate to contact us at [email protected].
Have a nice day,
Best regards,
Céline from Lampephoto.fr

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Luis G.

Rating: 4 out of 5

Published on 26/11/2023 à 15h19 following a purchase from 15/11/2023

Great gift idea, fast and very well protected. Would recommend. 👍

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Nathalie C.

Rating: 1 out of 5

Published on 26/11/2023 à 11h25 following a purchase from 16/11/2023

My parcel arrived broken and I see that there is no recourse.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello Nathalie,
We are sorry for the inconvenience, in case of broken or damaged product, it is quite possible to obtain a refund or a return by contacting us by email on [email protected], you will get a response within 24h/48h.

Best regards,
Céline from Lampephoto.fr

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Carole Q.

Rating: 1 out of 5

Published on 25/11/2023 à 17h11 following a purchase from 14/11/2023

I can not be satisfied because I have not received my package cordially Mrs. queret

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr

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Marie-Aude G.

Rating: 4 out of 5

Published on 25/11/2023 à 11h15 following a purchase from 13/11/2023

Fast shipping and very pretty lamp

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Catherine F.

Rating: 4 out of 5

Published on 25/11/2023 à 09h08 following a purchase from 13/11/2023

I've only tried the Bluetooth cradle but not the whole lamp, but I'm totally satisfied. I recommend it.

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Thomas B.

Rating: 4 out of 5

Published on 25/11/2023 à 09h00 following a purchase from 12/11/2023

Good item, very happy with the delivery and the product. Too bad the finish isn't perfect, but very happy to give it as a gift.

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Sergio R.

Rating: 1 out of 5

Published on 24/11/2023 à 20h32 following a purchase from 12/11/2023

Remote control does not work, no response to customer service emails!

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr

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Patrice F.

Rating: 4 out of 5

Published on 24/11/2023 à 16h59 following a purchase from 10/11/2023

Very serious, good quality, would do again.

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Stéphane L.

Rating: 4 out of 5

Published on 24/11/2023 à 08h29 following a purchase from 11/11/2023

attention on the 2 firefighter helmet models: the photo is identical on the 2 models, the one I received does not correspond to the photo I wanted, the one in the photo is beautiful, but the other one fits well, please change the photo of the one that is not up to date, thank you.

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Stephanie B.

Rating: 4 out of 5

Published on 23/11/2023 à 14h42 following a purchase from 10/11/2023

Thank you very much

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Martine V.

Rating: 4 out of 5

Published on 23/11/2023 à 10h40 following a purchase from 12/11/2023

Super happy the lamps are very beautiful and especially resembling . thank you again.

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Annie O.

Rating: 4 out of 5

Published on 21/11/2023 à 08h16 following a purchase from 09/11/2023

Fine

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Delphine V.

Rating: 4 out of 5

Published on 20/11/2023 à 20h01 following a purchase from 09/11/2023

Perfect reproduction

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Dominique G.

Rating: 4 out of 5

Published on 20/11/2023 à 16h58 following a purchase from 10/11/2023

Super

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Audri S.

Rating: 4 out of 5

Published on 20/11/2023 à 11h13 following a purchase from 05/11/2023

Package received promptly but there is a problem with the operation of the lamp. The remote control doesn't work (except for changing TV channels). So it can only be switched off by unplugging it.

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Michel G.

Rating: 4 out of 5

Published on 17/11/2023 à 16h03 following a purchase from 06/11/2023

Superb lamps.

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Virginie L.

Rating: 4 out of 5

Published on 17/11/2023 à 06h11 following a purchase from 06/11/2023

Hello my nephew will be super happy he loves one piece,, thank you

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Karine D.

Rating: 4 out of 5

Published on 16/11/2023 à 14h45 following a purchase from 01/11/2023

I'm happy with my purchase, but of the 2 photo lamps I ordered, the first one I received was not intended for me, so I had to make a complaint to get the right one. Fortunately, I didn't do it on Christmas Eve ...

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Lindsay S.

Rating: 4 out of 5

Published on 13/11/2023 à 20h00 following a purchase from 03/11/2023

Quick order

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Martine R.

Rating: 4 out of 5

Published on 13/11/2023 à 17h20 following a purchase from 02/11/2023

Very fast delivery A small problem with the size ordered but I received the correct size very quickly. thank you 👍

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Jean Louis L.

Rating: 1 out of 5

Published on 10/11/2023 à 09h02 following a purchase from 29/10/2023

Broken goods

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
After receiving your e-mail, we were able to solve your problem. We hope that you have received your new lamp and that you are now satisfied with your lamp and our customer service.
We apologize again for the inconvenience, and if you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr

F

Francis D.

Rating: 1 out of 5

Published on 09/11/2023 à 16h20 following a purchase from 28/10/2023

No protective film Remote control not up to scratch Image not very sharp Disappointed with purchase

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Serge S.

Rating: 4 out of 5

Published on 09/11/2023 à 11h20 following a purchase from 29/10/2023

Serious and fast

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Sylvie C.

Rating: 4 out of 5

Published on 06/11/2023 à 13h40 following a purchase from 27/10/2023

Nice product

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Françoise V.

Rating: 4 out of 5

Published on 05/11/2023 à 12h30 following a purchase from 25/10/2023

I hope you like it, and I think it's great!

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Josiane G.

Rating: 4 out of 5

Published on 02/11/2023 à 08h46 following a purchase from 21/10/2023

package received on time very satisfied with my order Cordially

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Jean-Michel D.

Rating: 4 out of 5

Published on 30/10/2023 à 13h28 following a purchase from 19/10/2023

impeccable good working order

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Hervé H.

Rating: 4 out of 5

Published on 26/10/2023 à 10h37 following a purchase from 14/10/2023

conforms to the photo seen on the site magnifique lampe marche très bien

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Maxhel G.

Rating: 1 out of 5

Published on 24/10/2023 à 12h55 following a purchase from 12/10/2023

I had ordered the lamp for my sister's wedding which took place on Saturday 21st October, unfortunately I couldn't give it to her as the lamp didn't work. It wasn't tested before shipment and I'm really disappointed.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
We are sorry for the inconvenience and that the problem could not be solved in time, for your information our bases and remote controls are all functional in case of problems those are guaranteed 1 year, please contact us on [email protected] to be able to treat as soon as possible your problem and proceed to the return of your base.
Best regards,
Céline from Lampephoto.fr

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Nathaly L.

Rating: 4 out of 5

Published on 21/10/2023 à 08h49 following a purchase from 10/10/2023

It was a gift and I saw that he was very happy with it.

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Brigitte A.

Rating: 4 out of 5

Published on 17/10/2023 à 08h45 following a purchase from 06/10/2023

EVERYTHING WENT SMOOTHLY

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Didier E.

Rating: 4 out of 5

Published on 15/10/2023 à 07h58 following a purchase from 04/10/2023

Original, high-quality item. Fair price. Made in France and especially in Auvergne!

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Hervé G.

Rating: 1 out of 5

Published on 13/10/2023 à 13h44 following a purchase from 02/10/2023

I'm still waiting for my parcel, which never arrived.

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Corinne H.

Rating: 4 out of 5

Published on 08/10/2023 à 17h59 following a purchase from 27/09/2023

The service and delivery times are perfect, but even though it's visible, I would have liked a photo with a little more support.

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Jennifer L.

Rating: 4 out of 5

Published on 29/09/2023 à 12h01 following a purchase from 18/09/2023

When I opened the package a piece of the tree was broken and I didn't have time to send it back as it was for a birthday. Otherwise, the product is as described, but it's a shame it's so expensive, pretty and works well.

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Caroline H.

Rating: 4 out of 5

Published on 18/09/2023 à 07h24 following a purchase from 06/09/2023

Everything went well, but I find the lamp rather expensive for what it is.

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Tony B.

Rating: 4 out of 5

Published on 04/09/2023 à 19h39 following a purchase from 24/08/2023

Fast delivery, excellent customer service

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Jordan P.

Rating: 1 out of 5

Published on 14/08/2023 à 16h02 following a purchase from 04/08/2023

I did not receive my parcel

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
following our email exchanges, we hope to have been able to reassure you and are sorry for the inconvenience caused by the abnormally long delay in your delivery. Your parcel has been located and delivered to the address indicated. We thank you for your confidence and hope to have the opportunity to serve you again in the future.
If you have any further questions, please contact us at [email protected]. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr