Customer reviews of Pictyourlamp.com

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Irène B.

Rating: 4 out of 5

Published on 06/08/2023 à 14h30 following a purchase from 26/07/2023

Satisfied with the rendering, but disappointed by the fact that there's no switch on the base, so I had to unplug it to turn it off.

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Vincent B.

Rating: 1 out of 5

Published on 03/08/2023 à 19h05 following a purchase from 17/07/2023

Quick to send, easy to pay, lots of choices and it works very well.

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Response from Pictyourlamp.com Published on 29/12/2023

Hello, we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr

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Chrystel G.

Rating: 4 out of 5

Published on 23/07/2023 à 14h39 following a purchase from 13/07/2023

I thought that when it was switched off, the photo would show a little more. Otherwise fast and well packaged

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Patrick L.

Rating: 4 out of 5

Published on 20/07/2023 à 08h37 following a purchase from 09/07/2023

As described.

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Annie G.

Rating: 4 out of 5

Published on 16/07/2023 à 10h12 following a purchase from 04/07/2023

Bànjour Jai bien reçu l'article, il est joli.je le recommande pour un cadeau

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Emeline C.

Rating: 4 out of 5

Published on 15/07/2023 à 12h18 following a purchase from 05/07/2023

Received on time, just package a little damaged but the lamp was in good condition

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Joia L.

Rating: 1 out of 5

Published on 01/07/2023 à 06h08 following a purchase from 19/06/2023

I have not received my package. No way to contact customer service. Very disappointed

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr

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C M.

Rating: 4 out of 5

Published on 26/06/2023 à 14h45 following a purchase from 15/06/2023

Excellent, fast and superb service

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Chloé J.

Rating: 4 out of 5

Published on 26/06/2023 à 14h01 following a purchase from 15/06/2023

Yes, very happy! The photo is beautiful, but there's only one negative: I couldn't find the text I asked for on the lamp...

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Vincent F.

Rating: 1 out of 5

Published on 23/06/2023 à 14h21 following a purchase from 12/06/2023

Missing half the delivery.

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Response from Pictyourlamp.com Published on 29/12/2023

Hello, thank you for sharing your feedback, we are glad to know that we were able to solve the problem for you. However, we recognize that this could have been avoided if your entire order had been delivered in the first place.
We hope we have satisfied you despite this rare error. Should you encounter any further problems, please do not hesitate to contact us again by e-mail at [email protected] . An update of your opinion will be greatly appreciated.
Best regards,
Céline from Lampephoto.fr

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Jeennifer D.

Rating: 4 out of 5

Published on 23/06/2023 à 11h31 following a purchase from 11/06/2023

Frankly I bought one for Father's Day and in the end everyone loved it so much that my daughter asked me for one for her birthday👌 the only downside is that the plate doesn't fit very well on the base. But in itself it's made to be put down and not to be touched every 5min ^^

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Laetitia H.

Rating: 4 out of 5

Published on 19/06/2023 à 10h46 following a purchase from 07/06/2023

I thought the lamp was bigger for the price but it's very pretty.

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Jessica C.

Rating: 1 out of 5

Published on 16/06/2023 à 11h15 following a purchase from 04/06/2023

I am quite disappointed because I never received my order, although I would have liked to order for another occasion.

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Response from Pictyourlamp.com Published on 29/12/2023

Hello, we're sorry to hear about this delay, which is unfortunately beyond our control. Carriers can have problems delivering your package. We have nevertheless been able to reship your lamp free of charge as a gesture of goodwill.
We hope you are satisfied with your lamp and would be grateful for any feedback you may have.
Please do not hesitate to contact us at [email protected].
Best regards,
Céline from Lampephoto.fr

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Tiphanie R.

Rating: 4 out of 5

Published on 12/06/2023 à 07h44 following a purchase from 01/06/2023

Fast and pretty

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Matthieu C.

Rating: 4 out of 5

Published on 12/06/2023 à 06h30 following a purchase from 30/05/2023

Fast and accurate delivery. A little disappointed with the few scratches on the plexiglass. But very nice product, original, I'll order again.

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Gisèle E.

Rating: 4 out of 5

Published on 11/06/2023 à 14h17 following a purchase from 01/06/2023

Very nice item. Very happy with my purchase

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Guillaume S.

Rating: 4 out of 5

Published on 10/06/2023 à 16h35 following a purchase from 30/05/2023

sent very quickly nice rendering only small downside announced with battery but there was no pity fortunately I had anticipated the blow but otherwise very good thank you

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Denis M.

Rating: 1 out of 5

Published on 09/06/2023 à 16h57 following a purchase from 29/05/2023

Satisfied with the lamp itself but disappointed because I paid for the prestige box which was nowhere to be found in the parcel.

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
following our email exchanges, we have sent it to you as a second step.
have a nice day,
Lisa from Lampephoto.fr

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Stephane L.

Rating: 4 out of 5

Published on 06/06/2023 à 15h24 following a purchase from 26/05/2023

good product quality! thank you

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Mathieu S.

Rating: 4 out of 5

Published on 06/06/2023 à 14h12 following a purchase from 26/05/2023

Top

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Alexandra B.

Rating: 4 out of 5

Published on 03/06/2023 à 14h07 following a purchase from 24/05/2023

On the other hand, I'm a little disappointed because I don't think it's very stable. We added some stock so that the glass would hold better.

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Sylvie /.

Rating: 4 out of 5

Published on 01/06/2023 à 14h27 following a purchase from 20/05/2023

C to make a gift

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Antonio C.

Rating: 4 out of 5

Published on 18/05/2023 à 10h06 following a purchase from 28/01/2023

👍

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Lévi U.

Rating: 1 out of 5

Published on 17/05/2023 à 11h33 following a purchase from 29/01/2023

The lamp worked properly for 1 week and when I asked what I could do, they didn't offer to repair it or even change it

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr

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Gil W.

Rating: 1 out of 5

Published on 17/05/2023 à 11h03 following a purchase from 22/01/2023

The lamp I bought did not light up, too bad...

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr

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Catherine D.

Rating: 1 out of 5

Published on 16/05/2023 à 22h24 following a purchase from 10/05/2023

Photos too small. The top photo is barely visible because the lighting is so weak.

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Mike Jessyka B.

Rating: 4 out of 5

Published on 16/05/2023 à 18h40 following a purchase from 08/05/2023

It was for a gift and the person was very pleased. Thanks to you 😊

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Erwan S.

Rating: 1 out of 5

Published on 16/05/2023 à 18h02 following a purchase from 04/02/2023

Works only on mains. On battery nothing happens :-(

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
following our email exchanges, it turned out that the problem was with the batteries. A small change in your opinion would be nice.
Thanks in advance.
Best regards,
Lisa from Lampephoto.fr

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Celine J.

Rating: 4 out of 5

Published on 16/05/2023 à 17h16 following a purchase from 16/04/2023

ok

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Christelle F.

Rating: 1 out of 5

Published on 16/05/2023 à 16h50 following a purchase from 04/02/2023

The lamp does not work since the beginning...waiting for a call back...

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
we're sorry for the inconvenience.
Our bases are guaranteed for 1 year. Simply contact us by e-mail at [email protected], and we will of course replace your base.
Have a nice day,
Best regards,
Lisa from Lampephoto.fr

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Juliette D.

Rating: 4 out of 5

Published on 16/05/2023 à 14h54 following a purchase from 07/02/2023

Product conforms and is well packaged. Satisfied knowing it was something I was offering.

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Tunahan K.

Rating: 1 out of 5

Published on 05/02/2023 à 21h48 following a purchase from 25/11/2022

The lamp is not working

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Solène P.

Rating: 4 out of 5

Published on 19/01/2023 à 14h41 following a purchase from 26/11/2022

Very nice lamp. Exactly as described

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Thomas G.

Rating: 1 out of 5

Published on 08/01/2023 à 07h43 following a purchase from 21/11/2022

Very disappointed

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Response from Pictyourlamp.com Published on 16/05/2023

Hello, we tried to contact you by e-mail to know the reason of dissatisfaction but did not receive any answer from you. Do not hesitate to come back to us at [email protected] , we will try to solve your problem.
Sincerely,
Ophélie from Lampephoto.fr

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Dayenne B.

Rating: 1 out of 5

Published on 05/01/2023 à 15h55 following a purchase from 21/12/2022

Geen bezorging binnen 24 uur, waar wel voor betaald is. DHL geeft aan een fout gemaakt te hebben, met de mededeling dat een verzoek om restitutie van de leveringskosten via de leverancier dient te verlopen. Leverancier zegt dat het eigen schuld is en geeft geen reactie op mails. Is verder ook niet telefonisch te bereiken, dus slechte communicatie en service

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Sivakumar S.

Rating: 4 out of 5

Published on 02/01/2023 à 13h29 following a purchase from 22/12/2022

Super cute 👌

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Roland T.

Rating: 4 out of 5

Published on 02/01/2023 à 13h00 following a purchase from 14/12/2022

Order , delivery , quality and service are good. Too bad that there was no longer the desired base.

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Cilla B.

Rating: 1 out of 5

Published on 29/12/2022 à 12h50 following a purchase from 14/12/2022

I'ts looks cheap. I'm not satisfied.

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María Paloma B.

Rating: 4 out of 5

Published on 29/12/2022 à 08h52 following a purchase from 12/12/2022

All ok.... Finally arrived on time....

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Svenja R.

Rating: 4 out of 5

Published on 28/12/2022 à 11h29 following a purchase from 13/12/2022

All good. Only criticism a written order confirmation would be very cool. One is otherwise unsure until the shipment whether everything has worked.

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