Customer reviews of Pictyourlamp.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 9 759 published reviews
5 8 026 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

Reviews 1 and 4 stars

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S
Sabine G.
Rating: 4 out of 5
following a purchase from 11/12/2025
Great selection and ideas
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Nadege B.
Rating: 1 out of 5
following a purchase from 08/12/2025
Hello, the base I ordered is not the right one and there's no way to set the language to French and no one contacts me. Disappointed with this purchase and no service to contact.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Please write directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
E
Elodie D.
Rating: 1 out of 5
following a purchase from 03/01/2026
I received my lamp, the photo is cut off, I contacted customer service by email, no response
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Please write directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
N
nathalie W.
Rating: 1 out of 5
following a purchase from 11/12/2025
I did not receive my package which was sent to the wrong pickup point (sent 170km from the requested pickup point!). No response from Lampephoto despite my follow-ups (email, website, facebook).
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Thank you for writing directly to [email protected]
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
S
Stefanie W.
Rating: 1 out of 5
following a purchase from 29/07/2025
Money paid and no goods received.
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Susanne F.
Rating: 1 out of 5
following a purchase from 21/12/2025
I am trying to return the order, but after sending a message to them, there was not much of a reply regarding how I can return the order.
A
Aurelie B.
Rating: 1 out of 5
following a purchase from 20/12/2025
After sending an email forgetting the order number, I sent another email this time with the order number, and after 1 week of waiting regarding a base problem, I received no news. Having already purchased once without issue, then a second time with a problem without response, and since I cannot use this base, that is why I give 1 star.
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Valentina F.
Rating: 1 out of 5
following a purchase from 26/12/2025
I contacted them but they never replied
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guillaume M.
Rating: 4 out of 5
following a purchase from 24/12/2025
For a first order, it was
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Nadine D.
Rating: 1 out of 5
following a purchase from 22/12/2025
I ordered on December 22, package received on December 27, while the site guaranteed delivery on 12/25, anyway let's move on. I ordered 3 lamps for my nephews, I wanted 2 with the singer JUL and 1 with the singer NINHO. I received the opposite, how to return it to get what I want? Thank you for your response as there is no way to contact you otherwise. Nadine DUTEMPLE. I ordered 3 lamps.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of some messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team.
I
Ingrida T.
Rating: 1 out of 5
following a purchase from 22/12/2025
The item arrived broken. Poor customer service.
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julie B.
Rating: 4 out of 5
following a purchase from 16/11/2025
I am disappointed that the information is expressed in English and not in French, for a product purchased in the neighboring department.
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Wencke G.
Rating: 1 out of 5
following a purchase from 22/12/2025
I paid extra shipping costs for express delivery and the item arrived much too late. Not recommended
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Nadia Z.
Rating: 1 out of 5
following a purchase from 21/12/2025
Item received scratched and not good as a gift. Contacted them multiple times, they do not respond.
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Michèle L.
Rating: 1 out of 5
following a purchase from 20/12/2025
Meets my expectations
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Marie-Odile S.
Rating: 4 out of 5
following a purchase from 19/12/2025
Christmas gift for my brother-in-law who loved it very much. Thank you
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Samir A.
Rating: 4 out of 5
following a purchase from 19/12/2025
Good
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Valérie F.
Rating: 4 out of 5
following a purchase from 19/12/2025
Fast delivery
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Laura P.
Rating: 4 out of 5
following a purchase from 19/12/2025
Appreciated by those who received it
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Cécile C.
Rating: 4 out of 5
following a purchase from 18/12/2025
I am satisfied but a little disappointed because there is a scratch on the design.
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Christiane G.
Rating: 4 out of 5
following a purchase from 18/12/2025
I am waiting for feedback on the use of the product.
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Yvette M.
Rating: 4 out of 5
following a purchase from 17/12/2025
Nice rendering, it's a shame that the background of the photo has been removed.
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Anne G.
Rating: 4 out of 5
following a purchase from 17/12/2025
Meets expectations
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josé M.
Rating: 4 out of 5
following a purchase from 17/12/2025
A
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Pascal J.
Rating: 4 out of 5
following a purchase from 16/12/2025
The product meets my expectations
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D
Davy M.
Rating: 1 out of 5
following a purchase from 16/12/2025
Package not compliant with the order, and no one is responding to messages
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
R
Roxane T.
Rating: 1 out of 5
following a purchase from 13/12/2025
I am ordering the base alone because my sister ordered it 3 years ago! Unfortunately, the base is no longer suitable! No way to reach customer service, which I contacted by email twice and remains unanswered... too easy not to provide after-sales service. For sure, I do not recommend this brand and I will not recommend it again.
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
C
Claire D.
Rating: 1 out of 5
following a purchase from 15/12/2025
In accordance with the photo
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Patricia D.
Rating: 4 out of 5
following a purchase from 16/12/2025
Satisfied original gift
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F
Fabrice S.
Rating: 4 out of 5
following a purchase from 16/12/2025
Hello, as soon as I received my package, I wrote you an email that remains unanswered regarding the lamp base
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C
Cyril R.
Rating: 1 out of 5
following a purchase from 16/12/2025
I would like to return the item because there are scratches on the plate. I sent you an email and I am without a response from you.
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
S
Sophie D.
Rating: 1 out of 5
following a purchase from 13/12/2025
I made a mistake on this order. Since then I have been trying to reach your services and have received no response. I had to place another order. I would like to return order LP 1762798. Can you please send me a return label. Best regards
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Response from Pictyourlamp.com
Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.

Best regards,
The LampePhoto team
P
picot F.
Rating: 1 out of 5
following a purchase from 14/12/2025
Good product
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E
Emmanuel D.
Rating: 4 out of 5
following a purchase from 13/12/2025
Very good quality
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C
Claude D.
Rating: 1 out of 5
following a purchase from 27/11/2025
Since November 27, 2025, the date of my order, I am still waiting to be delivered. UPS announces delayed, return.... This is really not serious. I will report this scam to the DGCCRF. Moreover, no one is responding to my requests. December 24, 2025
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Response from Pictyourlamp.com
Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.

Best regards,
The LampePhoto team
C
Christelle G.
Rating: 4 out of 5
following a purchase from 12/12/2025
Package received quickly but it is defective, we cannot put batteries in the base. There are two springs on each side
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Dominique P.
Rating: 4 out of 5
following a purchase from 10/12/2025
In accordance with the description
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Jean-Jacques A.
Rating: 1 out of 5
following a purchase from 07/12/2025
I am still waiting for the delivery of my order
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B
Bernard G.
Rating: 4 out of 5
following a purchase from 10/12/2025
Photo lamp intended as a surprise Christmas gift that will be given to its recipient in January, but already we are satisfied with the result
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LACHIZE J.
Rating: 4 out of 5
following a purchase from 10/12/2025
Delivery within my time. Not yet given. Christmas gift
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