Customer reviews of Pictyourlamp.com

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9,3 /10
Overall rating: 9,3 out of 10
Based on 9 760 published reviews
5 8 027 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

Reviews 1 and 4 stars

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J
Juan Carlos D.
Rating: 1 out of 5
following a purchase from 28/04/2022
Too expensive, for what it is, anywhere in Spain you can find it for half the price.
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Gene T.
Rating: 1 out of 5
following a purchase from 27/04/2022
I paid for a 24h delivery service, and it arrived 2 days later, I claimed for a refund for the difference of arriving in 24h to 72h and no case, they shielded that it was the problem of the transport company, when surely they will ask for compensation.
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Response from Pictyourlamp.com
Bonjour, nous sommes désolé que vous ne soyez pas satisfait du délai de livraison, Cependant, le délai du transporteur est une chose, mais nous avons aussi le délai de fabrication de 24h qui est à prendre en compte. De ce fait, vous avez passé votre commande le 27/04, il est normal que vous ayez reçu votre colis en Espagne le 29/04. Nous sommes désolé si cela n'était pas claire pour vous.
Cordialement,
Thomas de Pictyourlamp.com
M
Monique V.
Rating: 4 out of 5
following a purchase from 25/04/2022
It is a very original gift for our children which is in accordance with our expectations
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Rita B.
Rating: 4 out of 5
following a purchase from 27/04/2022
Quite happy except that the text is missing
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Kavnene J.
Rating: 1 out of 5
following a purchase from 26/04/2022
My lamp had a small broken end. I sent an email but never got a response.
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Response from Pictyourlamp.com
Hello,
I'm sorry for the inconvenience. I can't find any trace of your email. We have just written to you by email about this. We will replace your lamp of course.
In the expectation of your return, I wish you a good day.
Sincerely,
Thomas from Lampephoto.fr
A
Alejandro S.
Rating: 1 out of 5
following a purchase from 26/04/2022
They promised I would arrive on Mother's Day and I didn't. ...... It arrived late.... And I ordered it 4 days in advance....
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Response from Pictyourlamp.com
Bonjour,
nous sommes vraiment désolé pour le désagrément. Comme indiqué lors de nos échanges, nous avons respécté nos engagements en expédiant votre commande le lendemain de votre commande. Cependant vous avez choisi la méthode de livraison 48/72H pour l'Espagne. Du fait que les transporteur ne livre pas le samedi, vous ne pouviez pas recevoir votre colis à temps. Il aurai fallu choisir la méthode DHL Express 24H. En espérant que vous ne nous en tiendrai pas rigueur, je vous souhaite un bonne journée.
Cordialement,
Thomas de Pictyourlamp.com
M
Marcel M.
Rating: 1 out of 5
following a purchase from 26/04/2022
It is broken.
Response from Pictyourlamp.com
Bonjour, je suis désolé mais je ne vois aucun échange avec le service client à ce sujet. Si vous avez reçu votre commande cassée, nous en sommes désolé. Il vous suffit simplement de nous l'indiquer et nous vous la renverrons. je vous invite à nous contacter à [email protected]
Cordialement,
Thomas de Pictyourlamp.com
D
Dette R.
Rating: 4 out of 5
following a purchase from 25/04/2022
Satisfied
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Juri M.
Rating: 4 out of 5
following a purchase from 16/04/2022
Beautiful lamp sin that the base after a day flickers the clock and touches to give him a bang above
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Eduardo P.
Rating: 4 out of 5
following a purchase from 25/04/2022
Well, it is nice, but there are some functions of the controller that do not respond, such as the off button.
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Joan S.
Rating: 4 out of 5
following a purchase from 25/04/2022
The lamp beautiful very fast delivery, I do not put the 5 * because the batteries do not go but connected with perfect plug
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calvin M.
Rating: 4 out of 5
following a purchase from 09/04/2022
as advertised
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Bernard A.
Rating: 4 out of 5
following a purchase from 05/04/2022
beautiful french product as described i recommend
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Fabienne T.
Rating: 4 out of 5
following a purchase from 14/04/2022
Happy with my purchase. Respect of the deadlines. Perfect
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cédric S.
Rating: 4 out of 5
following a purchase from 04/04/2022
Super, product conforms, deadline respected, top. I put only 4/5 because the product is sent without packaging. It was a gift and I had to offer the lamp in the shipping box. Medium....
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Céline M.
Rating: 4 out of 5
following a purchase from 29/03/2022
Order received very quickly. Ordered on a Tuesday and received on Wednesday. I haven't tried the lamp yet because it's a gift.
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Michelle D.
Rating: 4 out of 5
following a purchase from 21/03/2022
Lamp bought for gift. Nice and original. Not yet offered. Very fast shipping. Satisfied with my purchase.
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Kokou N.
Rating: 4 out of 5
following a purchase from 16/03/2022
Well
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Anja K.
Rating: 4 out of 5
following a purchase from 11/03/2022
For the price, I had hoped for better quality. Too bad.
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jérémy P.
Rating: 4 out of 5
following a purchase from 13/03/2022
Simple, fast and effective for my part 👍
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Sylviane M.
Rating: 4 out of 5
following a purchase from 07/03/2022
Too bad it's too light, because it's more gadget than lamp, but still nice.
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ANDRE C.
Rating: 4 out of 5
following a purchase from 03/03/2022
very happy with the product, and fast delivery
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Michelle C.
Rating: 4 out of 5
following a purchase from 28/02/2022
Satisfied with my purchase. Very nice rendering. Received very quickly
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Marjorie R.
Rating: 4 out of 5
following a purchase from 16/02/2022
Very nice lamp, fast production and delivery, I recommend this site
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Kathleen D.
Rating: 4 out of 5
following a purchase from 17/02/2022
Turned out beautifully
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Chantal F.
Rating: 4 out of 5
following a purchase from 10/02/2022
I am very happy with my lamp, very nice, no defects, only disappointment is the price which is a bit expensive.
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Süleyman T.
Rating: 4 out of 5
following a purchase from 09/02/2022
Very fast delivery. The product could be better quality, but corresponds to the product content what was offered.
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Virginie P.
Rating: 4 out of 5
following a purchase from 05/02/2022
Hello, I received the order and it is beautiful. Only, I had ordered aaa batteries at 3,90€ and they were not inside the box. I am missing the batteries, otherwise everything is perfect.
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LAURENT G.
Rating: 4 out of 5
following a purchase from 08/02/2022
Fast and Reliable R A S
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S
Sandrine A.
Rating: 4 out of 5
following a purchase from 08/02/2022
Good lamp but the support is not very qualitative
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CAROLINE L.
Rating: 4 out of 5
following a purchase from 06/02/2022
Light not bright enough but supe otherwise!
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Wilfred H.
Rating: 4 out of 5
following a purchase from 05/02/2022
Very nice, picture is amazing but on the bottom was a piece gleued on but it was not straight otherwise it was 5 stars
S
Shirley D.
Rating: 4 out of 5
following a purchase from 05/02/2022
Correct
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Céline P.
Rating: 4 out of 5
following a purchase from 29/01/2022
Secure payment, very fast delivery.
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M
Marie M.
Rating: 4 out of 5
following a purchase from 04/02/2022
Very nice
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R
Renaud S.
Rating: 4 out of 5
following a purchase from 03/02/2022
The only problem I have seen is that no one answers the email that is sent, so I had to make another order as I had no answer to my first order that was not accepted.
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DANIELE D.
Rating: 1 out of 5
following a purchase from 02/02/2022
Lamp arrived broken
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Response from Pictyourlamp.com
Bonjour, nous sommes désolé de ce désagrément. Nous faisons de notre mieux pour protéger les lampes pour le transport. Nous vous avons renvoyée votre lampe le 07/02/22 suite à nos échanges. Nous aurions apprécié un avis final un peu plus sympa. Tans pis, merci de votre commande et bonne journée à vous.
cordialement,
Thomas de Pictyourlamp.com
S
SANDRINE L.
Rating: 4 out of 5
following a purchase from 02/02/2022
Product received quickly -
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M
Munteanu B.
Rating: 4 out of 5
following a purchase from 01/02/2022
Beautiful
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Rachel G.
Rating: 4 out of 5
following a purchase from 01/02/2022
Beautiful article very nice finish
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