Customer reviews of Pictyourlamp.com

1st time broken toe

It is May 20th, and I still haven't received my order. What should I do?

I received a defective item and wrote 3 emails to support without receiving any feedback.

We got a wrong lamp! And the costumerservice are not answering our email!

Absolutely no recommendation. Lamp set, package arrived without lamp. Complaint has been sent, so far without response. I will have to activate PayPal buyer protection.

Unfortunately, the ordered item arrived too small. I ordered it in A4 and received A5. I also do not receive a response to my email.

Broken lamp. I contacted customer service to arrange for the return and send a new lamp a week ago. To date, no response! Please get in touch with me.

No customer follow-up, complaint email sent without ever receiving a response from lampephoto.fr. No phone line for complaints.

I sent an email and a message via the site to file a complaint about my order. I will therefore take advantage of your request for feedback to reiterate my complaint pending a response since 16/03: 1- the package was not delivered to the correct relay point but to another one without us being notified /2- the packaging box was not sealed! /3- there is no protective film as indicated because the bat is full of marks /4- (the most serious) is that the bat is cracked (see photo I sent you)! I am waiting for a quick response on all these points as well as compensation (either for the entire order or a new lamp): reminder according to article L217-4, the seller must deliver a good that conforms to the contract and respond to any existing conformity defects at the time of delivery. THANK YOU

lamp all scratched very disappointed without base and remote control

Order still not received request for refund

Very disappointed, the plexiglass has micro scratches and does not hold very well in the holder and there is a delay in delivery

I returned my order because I received it too late to give it as a gift. To this day, I am still waiting to be refunded.

2 plates received, 2 non-compliant plates. First plate received with clearly visible marks impossible to remove, impacts/cutting inaccuracies causing light leaks on the edges. The second plate received as a replacement has exactly the same defects in the same places... which confirms a systematic manufacturing problem, with the bonus of a 2cm scratch right in the middle of the surface, visible from a meter away. No quality control apparently performed before shipment, even after a detailed complaint with photos. The product was intended to be given as a birthday gift...

Not satisfied. I paid an additional 15 euros for express delivery in 24 hours because it was for an important gift and it was delivered to me 5 days later and after emails of complaints, no responses. Shameful.

Hello, I have received the order but in the package, two plates, one with our photo and the cut-out hearts and on the other the drawn hearts but not our couple's photo. The gift is ruined, no one wants to contact me by phone to explain the situation. I have already received this kind of lamp and I was not disappointed.

The time on the base does not change. Several emails sent without any response

I paid for an express delivery in 24 hours on Thursday for Friday but delivery notice on Monday

Small and of poor quality

I received a lamp that I did not order, no return slip and totally scratched. I wrote to the company and was blocked, I just want the lamp that I ordered and no one is responding to my emails. It is supposed to be a birthday gift and no one is answering, I call that super customer-friendly. Best regards, Beatrice Prüfe

The cable to connect is broken.

Very dissatisfied with the product, does not meet my expectations at all. The subject has been cut. Finishes to be reviewed! Moreover, does not respond to the email request for information before ordering

Very disappointed, I sent a message about an error in my order and no response, deplorable after-sales service

Great. And. 5. Stars

Damaged lamp, Not compliant with the provided base, Questionable quality, Dirty trail, Chip in the glass edge, No customer service and after-sales. No refund or compensation

Product not as it appears in the representation when you go to see it on the site. Failed

Even if I specifically bought the express delivery option, my package arrived days after the expected date (it was supposed to be a birthday gift), and the company didn't even refund me the delivery price.

Hello, the base I ordered is not the right one and there's no way to set the language to French and no one contacts me. Disappointed with this purchase and no service to contact.

I received my lamp, the photo is cut off, I contacted customer service by email, no response

I did not receive my package which was sent to the wrong pickup point (sent 170km from the requested pickup point!). No response from Lampephoto despite my follow-ups (email, website, facebook).

Money paid and no goods received.

I am trying to return the order, but after sending a message to them, there was not much of a reply regarding how I can return the order.

After sending an email forgetting the order number, I sent another email this time with the order number, and after 1 week of waiting regarding a base problem, I received no news. Having already purchased once without issue, then a second time with a problem without response, and since I cannot use this base, that is why I give 1 star.

I contacted them but they never replied

I ordered on December 22, package received on December 27, while the site guaranteed delivery on 12/25, anyway let's move on. I ordered 3 lamps for my nephews, I wanted 2 with the singer JUL and 1 with the singer NINHO. I received the opposite, how to return it to get what I want? Thank you for your response as there is no way to contact you otherwise. Nadine DUTEMPLE. I ordered 3 lamps.

The item arrived broken. Poor customer service.

I paid extra shipping costs for express delivery and the item arrived much too late. Not recommended

Item received scratched and not good as a gift. Contacted them multiple times, they do not respond.

Meets my expectations

Package not compliant with the order, and no one is responding to messages