The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
I am ordering the base alone because my sister ordered it 3 years ago! Unfortunately, the base is no longer suitable! No way to reach customer service, which I contacted by email twice and remains unanswered... too easy not to provide after-sales service. For sure, I do not recommend this brand and I will not recommend it again.
Translated reviews
Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
C
Claire D.
Rating: 1 out of 5
following a purchase from 15/12/2025
In accordance with the photo
Translated reviews
C
Cyril R.
Rating: 1 out of 5
following a purchase from 16/12/2025
I would like to return the item because there are scratches on the plate. I sent you an email and I am without a response from you.
Translated reviews
Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
We encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
S
Sophie D.
Rating: 1 out of 5
following a purchase from 13/12/2025
I made a mistake on this order. Since then I have been trying to reach your services and have received no response. I had to place another order. I would like to return order LP 1762798. Can you please send me a return label. Best regards
Translated reviews
Response from Pictyourlamp.com
Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.
Best regards,
The LampePhoto team
P
picot F.
Rating: 1 out of 5
following a purchase from 14/12/2025
Good product
Translated reviews
C
Claude D.
Rating: 1 out of 5
following a purchase from 27/11/2025
Since November 27, 2025, the date of my order, I am still waiting to be delivered. UPS announces delayed, return.... This is really not serious. I will report this scam to the DGCCRF. Moreover, no one is responding to my requests. December 24, 2025
Translated reviews
Response from Pictyourlamp.com
Hello,
For any return or complaint request, please contact us directly at [email protected].
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal to find a solution.
Best regards,
The LampePhoto team
J
Jean-Jacques A.
Rating: 1 out of 5
following a purchase from 07/12/2025
I am still waiting for the delivery of my order
Translated reviews
D
David P.
Rating: 1 out of 5
following a purchase from 06/12/2025
The products are excellent but the delivery by UPS is unacceptable to charge 35 CHF in delivery fees knowing that when ordering it is not stated the additional fees at all........................................................................ The supplier did not respond to my email
Translated reviews
H
Hamdi K.
Rating: 1 out of 5
following a purchase from 05/12/2025
Dont like it. I cant send it back. You are not proffesional. My mony is gone.
S
Stephanie S.
Rating: 1 out of 5
following a purchase from 05/12/2025
Package not delivered to the right place, impossible to retrieve it
Translated reviews
E
Emma D.
Rating: 1 out of 5
following a purchase from 05/12/2025
I made a mistake when validating the order, I had put one item in duplicate and I quickly realized it. I sent an email and you never replied. I clearly stated that I made a mistake and that you should remove one, and nothing was done. I paid for both when I only wanted one, and I received both, so it's shameful. Not even a response. Removing an item from a box doesn't require much effort. You are incompetent. Always charging more
Translated reviews
P
Pierre P.
Rating: 1 out of 5
following a purchase from 03/12/2025
Package received does not correspond at all to the order placed! No response received from the company following the various emails sent! It clearly smells like a scam! I will advise against contacting this company!
Translated reviews
C
chantal V.
Rating: 1 out of 5
following a purchase from 02/12/2025
It doesn't give the effect I was hoping for, I am very disappointed
Translated reviews
D
Dominique M.
Rating: 1 out of 5
following a purchase from 05/12/2025
I sent you 2 messages regarding my disappointment with my order and I am still waiting for a response from you. There's no point in advertising your products and forgetting your customers
Translated reviews
S
Sabrina C.
Rating: 1 out of 5
following a purchase from 04/12/2025
I received it broken and have no news
Translated reviews
N
Nicolas L.
Rating: 1 out of 5
following a purchase from 28/11/2025
Lamp purchased with an alarm clock. The alarm clock has a defect and does not display the time correctly, plus it does not hold a charge. I contacted customer service but received no response from them. So clearly I do not recommend the services offered by this site, and I strongly doubt the veracity of the positive feedback they have received ....
Translated reviews
G
Geneviève L.
Rating: 1 out of 5
following a purchase from 30/11/2025
Disappointing experience, I just opened my package and discovered that the plate is broken. It was a gift intended for Christmas and I was really looking forward to giving it... I am very angry because I got fooled.
Translated reviews
G
Gabriel M.
Rating: 1 out of 5
following a purchase from 01/12/2025
I expected a more powerful lighting
Translated reviews
F
Françoise G.
Rating: 1 out of 5
following a purchase from 30/11/2025
Not satisfied with the size, the description is not at all in line with reality. It should not be labeled as 'indicative'. For me, it's misleading advertising... The description needs to be revised..
Translated reviews
T
Thierry G.
Rating: 1 out of 5
following a purchase from 23/11/2025
Deplorable customer service, does not check the work done before sending, photo printing and inscriptions reversed. Second shipment after complaint, package unrecoverable with incorrect information and non-existent codes to retrieve my package. The customer service does not even try to fix the situation, they inform you that they have changed carriers and that you have to deal with it. In summary, I ban this company.
Translated reviews
L
Loic L.
Rating: 1 out of 5
following a purchase from 29/11/2025
I sent two emails, no response. I request a delivery to one place and it is delivered to the other end.
Translated reviews
C
Christelle V.
Rating: 1 out of 5
following a purchase from 30/11/2025
The plastic subject was broken probably due to a delivery person who is not careful and the packaging needs to be reviewed. No response after my emails that I sent.
Translated reviews
P
Pierre L.
Rating: 1 out of 5
following a purchase from 29/11/2025
Great gift that I gave and that pleased. Three other LAMPEPHOTOS will be given at Christmas. I will tell you the rest after Christmas..
Translated reviews
C
CHRISTINE E.
Rating: 1 out of 5
following a purchase from 29/11/2025
The lamp has a lot of scratches.
Translated reviews
L
Lener A.
Rating: 1 out of 5
following a purchase from 29/11/2025
Package arrived damaged, return request to customer service which seems to be ignoring my emails. I absolutely do not recommend this site.
Translated reviews
P
PATRICIA M.
Rating: 1 out of 5
following a purchase from 26/11/2025
Defective lamp
Translated reviews
S
Sandrine H.
Rating: 1 out of 5
following a purchase from 24/11/2025
Very disappointed nothing to do with the photo on the site
Translated reviews
B
Blandine E.
Rating: 1 out of 5
following a purchase from 23/11/2025
Very disappointed with the quality of the products! The site highlights "French company" but it's pure "made in China" product! I asked the photo lamp to take back the products but so far no response from them; apart from emails asking for photos without giving me a solution!
Translated reviews
C
Catherine T.
Rating: 1 out of 5
following a purchase from 12/11/2025
For now I can only give an opinion on the delivery because the lamps will only be given at Christmas.
Translated reviews
M
MARIE ROSE M.
Rating: 1 out of 5
following a purchase from 04/11/2025
Too bad we can't make an exchange
Translated reviews
J
Juliana G.
Rating: 1 out of 5
following a purchase from 09/10/2025
super disappointed with the lamp
Translated reviews
M
Maria C.
Rating: 1 out of 5
following a purchase from 20/09/2025
Beautiful lamp, very good radio/Bluetooth listening.
Translated reviews
D
Duco W.
Rating: 1 out of 5
following a purchase from 15/09/2025
I’ve didn’t receive the lamp I ordered. Impossible to contact PictYourLamp.
M
Murielle S.
Rating: 1 out of 5
following a purchase from 11/09/2025
All scratched glass. Report at delivery silence from your disappointed part
Translated reviews
G
German N.
Rating: 1 out of 5
following a purchase from 10/09/2025
Really disappointed, no information about the delivery, the emails do not exist, so I only received the money after 10 days, I think you are scammers, they charge you fees and use your money as credit and without interest, good business, right?
Translated reviews
E
Enrique S.
Rating: 1 out of 5
following a purchase from 05/09/2025
The size of what I received is not correct.
Translated reviews
C
Cesar D.
Rating: 1 out of 5
following a purchase from 06/09/2025
I placed an order and as soon as I did, I checked that I had entered a wrong date. I sent 3 messages from the website 2 minutes after placing the order and yet I received no response to any of them and received the product with the wrong date. Non-existent customer service!!
Translated reviews
E
Emilio J C.
Rating: 1 out of 5
following a purchase from 04/08/2025
The product arrived quickly, but defective, I have sent several emails to try to find a solution and I have not yet received a response.
Translated reviews
O
Olga Z.
Rating: 1 out of 5
following a purchase from 04/08/2025
I ordered a non-customized lamp, the corners are poorly cut. I have been wanting to return it for days, but I am not receiving any return options from the provider, my messages are being ignored. Stay away. even though the delivery was quick.
Translated reviews
C
Christiane S.
Rating: 1 out of 5
following a purchase from 28/07/2025
Cheap processing, unfriendly service
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 