Customer reviews of Pictyourlamp.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 9 759 published reviews
5 8 026 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

1 star review

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J
Julien S.
Rating: 1 out of 5
following a purchase from 17/06/2024
The size of the photo does not correspond to the order.
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vanessa R.
Rating: 1 out of 5
following a purchase from 05/06/2024
honestly I was expecting something prettier I really didn't like it as soon as I received it as soon as I put it away in the cupboard dsl
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Soner Y.
Rating: 1 out of 5
following a purchase from 28/05/2024
All striped
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Alexia D.
Rating: 1 out of 5
following a purchase from 22/05/2024
The lamp plus after only 1 week...
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Shaina M.
Rating: 1 out of 5
following a purchase from 27/04/2024
Package received in poor condition
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Christopher L.
Rating: 1 out of 5
following a purchase from 02/05/2024
No book to help you understand how to use it (no instructions)
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Marie-paule M.
Rating: 1 out of 5
following a purchase from 20/04/2024
I'm very disappointed with the result, and the worst part is that it was a gift...
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jean B.
Rating: 1 out of 5
following a purchase from 10/04/2024
Speed and efficiency. Very well finished and clean work Congratulations
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Anthony G.
Rating: 1 out of 5
following a purchase from 03/04/2024
The stand doesn't even stand up
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corinne M.
Rating: 1 out of 5
following a purchase from 21/02/2024
fine
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[email protected] C.
Rating: 1 out of 5
following a purchase from 10/02/2024
I have not received my parcel.
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sandrine D.
Rating: 1 out of 5
following a purchase from 16/02/2024
Very nice product
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Marie Isabelle A.
Rating: 1 out of 5
following a purchase from 06/02/2024
Lack of precision
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Alizee C.
Rating: 1 out of 5
following a purchase from 06/02/2024
Medium
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Christelle L.
Rating: 1 out of 5
following a purchase from 03/02/2024
Broken arrival lamp Johnny's
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Thierry P.
Rating: 1 out of 5
following a purchase from 14/12/2023
guaranteed delivery before Christmas but received a week later !!!!!
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Stéphanie T.
Rating: 1 out of 5
following a purchase from 09/01/2024
Not at all happy, I had sent you an address, rectification, you have nothing taken into account. The parcel went somewhere else.
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Alexandra L.
Rating: 1 out of 5
following a purchase from 08/01/2024
Suoer
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Isabelle C.
Rating: 1 out of 5
following a purchase from 05/01/2024
Hello, frame not the right size 15/15!!! no plug and no simulation of the exact photo!
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Nesrine B.
Rating: 1 out of 5
following a purchase from 05/01/2024
I received a broken lamp
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Fabrice E.
Rating: 1 out of 5
following a purchase from 02/01/2024
Lamp received broken....service apres vente contacté et pas de reponse
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Miche T.
Rating: 1 out of 5
following a purchase from 28/12/2023
Wrong delivery address
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claude J.
Rating: 1 out of 5
following a purchase from 24/12/2023
I haven't received my order since December 24th, very disappointed.
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Denis F.
Rating: 1 out of 5
following a purchase from 23/12/2023
I had asked for the text to be engraved on the wooden base. In the end, it was engraved on the plexiglass and is hardly visible. The moral is, there's no need to fill in fields so that nothing is taken into account in the customer's request when placing the order.
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Karine L.
Rating: 1 out of 5
following a purchase from 22/12/2023
I ordered 2 brackets and only received one.
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Gladys S.
Rating: 1 out of 5
following a purchase from 16/12/2023
My order was supposed to arrive before Christmas. Unfortunately it arrived 2 days late. Too bad...
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Daniel A.
Rating: 1 out of 5
following a purchase from 18/12/2023
Did not receive order 😡
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Jessica L.
Rating: 1 out of 5
following a purchase from 16/12/2023
I ordered from your site because it was marked delivered before Christmas, I received it after. I don't recommend it at all. What's more, when we send emails, they don't reply.
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Valérie V.
Rating: 1 out of 5
following a purchase from 15/12/2023
Perfect
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Response from Pictyourlamp.com
Hello, we are glad to know that you like our product. The one star must be an error and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
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LAURENCE L.
Rating: 1 out of 5
following a purchase from 18/12/2023
Too expensive for what it is and not delivered to the requested relay point!!!!
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Marilyn B.
Rating: 1 out of 5
following a purchase from 17/12/2023
2 lamps purchased. 1 Zelda and a Tesla S that made people happy. Beautiful products
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Response from Pictyourlamp.com
Hello Marilyn,
we are happy to know that you like our product and that it has made people happy :) . The one star must be a mistake and we hope you will come back and modify your comment, thank you for your understanding.
Have a nice day.
Sincerely
Céline from Lampephoto.fr
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Alain B.
Rating: 1 out of 5
following a purchase from 18/12/2023
The lamp is nice, but the place of delivery was changed and I had to drive 50 kms, or an hour, to pick it up. Chronopost sucks.
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Anthony T.
Rating: 1 out of 5
following a purchase from 17/12/2023
I do not recommend this site
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Response from Pictyourlamp.com
Hello,
we're sorry you're not satisfied, we tried to contact you by e-mail to find out the reason for your dissatisfaction but didn't hear back from you.
Please do not hesitate to contact us again at [email protected]. We'll get back to you within 24/48 hours, and we'll do our best to solve your problem.
Have a nice day,
Best regards,
Céline from Lampephoto.fr
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Laetitia B.
Rating: 1 out of 5
following a purchase from 12/12/2023
Very disappointed there are white stains in certain places on the faces so it spoils everything and it was a Christmas gift for my daughter, I expected better.
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Response from Pictyourlamp.com
Hello Laetitia,
we apologize for the inconvenience. As the e-mail shows, the stains you mention are due to laser engraving. Normally, all plates are cleaned after production. Your plate was indeed badly cleaned. You can clean it with acetone or make-up remover and a soft cloth.
After the solution and our last email exchanges, a small change in your opinion would be welcome.
Have a nice day.
Best regards.
Céline from Lampephoto.fr
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Fougère L.
Rating: 1 out of 5
following a purchase from 18/11/2023
Very ugly A lamp will not be offered
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Marie Pierre S.
Rating: 1 out of 5
following a purchase from 12/12/2023
Hello, I received my lamp. I am very disappointed the glass is scratched and the delivery was not made express as indicated.
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Karine F.
Rating: 1 out of 5
following a purchase from 14/12/2023
Not received and package not delivered to the right address
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Response from Pictyourlamp.com
Hello,
We understand your frustration and sincerely apologize for any inconvenience you may have experienced.
We are pleased to see that the situation has been successfully resolved. Your parcel has now been located and delivered to the address you indicated. We would like to thank you for your patience and understanding throughout the resolution process.
We process emails within 24 / 48 hours, on [email protected], do not hesitate to contact us. We are here to help you and we want to make sure that you are completely satisfied with our service. It would be a pleasure to see your updated review.
Best regards,
Céline from Lampephoto.fr
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René Claude W.
Rating: 1 out of 5
following a purchase from 11/12/2023
Hello, I haven't received the AC adapter I ordered with the lamp. I already reported this more than a week ago. No answer from you and zens refund
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Nathalie M.
Rating: 1 out of 5
following a purchase from 13/12/2023
Very disappointed with the quality. The lamp arrived a little scratched and the cut of the plate leaves a lot to be desired, the cut is not clean in one place. It doesn't look good.
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Charlene C.
Rating: 1 out of 5
following a purchase from 11/12/2023
The remote control for changing the light does not work even when the battery is changed.
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Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience, our bases and remote controls are guaranteed for 1 year, if you have contacted us on [email protected] please check your spam to see our reply or try to send us an e-mail so that we can deal with your problem as soon as possible and proceed with the return of your remote control.
Best regards,
Céline from Lampephoto.fr
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