Customer reviews of Pictyourlamp.com

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Catherine D.

Rating: 1 out of 5

Published on 16/05/2023 à 22h24 following a purchase from 10/05/2023

Photos too small. The top photo is barely visible because the lighting is so weak.

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Erwan S.

Rating: 1 out of 5

Published on 16/05/2023 à 18h02 following a purchase from 04/02/2023

Works only on mains. On battery nothing happens :-(

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
following our email exchanges, it turned out that the problem was with the batteries. A small change in your opinion would be nice.
Thanks in advance.
Best regards,
Lisa from Lampephoto.fr

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Christelle F.

Rating: 1 out of 5

Published on 16/05/2023 à 16h50 following a purchase from 04/02/2023

The lamp does not work since the beginning...waiting for a call back...

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Response from Pictyourlamp.com Published on 29/12/2023

Hello,
we're sorry for the inconvenience.
Our bases are guaranteed for 1 year. Simply contact us by e-mail at [email protected], and we will of course replace your base.
Have a nice day,
Best regards,
Lisa from Lampephoto.fr

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Tunahan K.

Rating: 1 out of 5

Published on 05/02/2023 à 21h48 following a purchase from 25/11/2022

The lamp is not working

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Thomas G.

Rating: 1 out of 5

Published on 08/01/2023 à 07h43 following a purchase from 21/11/2022

Very disappointed

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Response from Pictyourlamp.com Published on 16/05/2023

Hello, we tried to contact you by e-mail to know the reason of dissatisfaction but did not receive any answer from you. Do not hesitate to come back to us at [email protected] , we will try to solve your problem.
Sincerely,
Ophélie from Lampephoto.fr

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Dayenne B.

Rating: 1 out of 5

Published on 05/01/2023 à 15h55 following a purchase from 21/12/2022

Geen bezorging binnen 24 uur, waar wel voor betaald is. DHL geeft aan een fout gemaakt te hebben, met de mededeling dat een verzoek om restitutie van de leveringskosten via de leverancier dient te verlopen. Leverancier zegt dat het eigen schuld is en geeft geen reactie op mails. Is verder ook niet telefonisch te bereiken, dus slechte communicatie en service

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Cilla B.

Rating: 1 out of 5

Published on 29/12/2022 à 12h50 following a purchase from 14/12/2022

I'ts looks cheap. I'm not satisfied.

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Andreas T.

Rating: 1 out of 5

Published on 27/12/2022 à 11h14 following a purchase from 11/12/2022

Delivered goods arrived promptly but defective ! Thus not again !

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Regina B.

Rating: 1 out of 5

Published on 25/12/2022 à 14h01 following a purchase from 11/12/2022

I ordered this lamp with my grandson and gave it to him as a gift on Christmas Eve, unfortunately a big disappointment the ordered lamp was not in expected order inside. A similar lamp without integrated alarm clock came out to the disappointment of my grandson. We will return it and ask for the price back

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Timo G.

Rating: 1 out of 5

Published on 25/12/2022 à 12h06 following a purchase from 13/12/2022

Unfortunately, the disc arrived scratched. This was intended as a Christmas gift. But so I can not give it away

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Harley G.

Rating: 1 out of 5

Published on 23/12/2022 à 17h49 following a purchase from 10/12/2022

Na 1 week is het al kapot

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Jason K.

Rating: 1 out of 5

Published on 19/12/2022 à 18h00 following a purchase from 08/12/2022

If I could I would give zero stars.have received denn article,however broken.at my request was not answered thereupon.

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Nicola R.

Rating: 1 out of 5

Published on 19/12/2022 à 08h23 following a purchase from 05/12/2022

Lamp not arrived but only box with batteries. Not received response from e mail.

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Ronald S.

Rating: 1 out of 5

Published on 16/12/2022 à 17h09 following a purchase from 02/12/2022

Terrible !!!!! They Don't reply anymore if you have problem with the Item!!! Package Poorly resulting The Plaque Broken!! I'm now trying to dispute my Payment !! Because They Don't Give a F####

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Miruna R.

Rating: 1 out of 5

Published on 14/12/2022 à 17h45 following a purchase from 29/11/2022

😡😡😡😡😡😡😡😡😡

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Stefania F.

Rating: 1 out of 5

Published on 12/12/2022 à 21h12 following a purchase from 27/11/2022

Bad !!! Wrong goods delivered ! After several emails still NO answer came back ! Very very unprofessional

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Jasmin A.

Rating: 1 out of 5

Published on 12/12/2022 à 05h02 following a purchase from 19/11/2022

I never order there again

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Sabrina L.

Rating: 1 out of 5

Published on 11/12/2022 à 19h48 following a purchase from 29/11/2022

Different product than ordered delivered.

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Sabrina G.

Rating: 1 out of 5

Published on 11/12/2022 à 13h27 following a purchase from 29/11/2022

Delivered broken, seller does not respond to emails

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Elodie R.

Rating: 1 out of 5

Published on 10/12/2022 à 17h53 following a purchase from 29/11/2022

Leave a mail the day of receipt of the package to date still no response, nor refund pay 3 box gifts received that 1 only!

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Magdalena R.

Rating: 1 out of 5

Published on 09/12/2022 à 19h19 following a purchase from 28/11/2022

Unfortunately the product looks much better in pictures than in reality. The quality is also bad and cheap.

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Catherine O.

Rating: 1 out of 5

Published on 06/12/2022 à 16h45 following a purchase from 24/11/2022

I didn't receive the right bases, but the photo plates are very nice and I'm waiting for the return of the right bases

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Response from Pictyourlamp.com Published on 16/05/2023

Hello, we are glad to know that you like our product. We have, as agreed together by email, sent the missing bases. Please do not hesitate to contact us at [email protected] if you have any questions. We would be very grateful for an update of your opinion.
Sincerely,
Ophélie from Lampephoto.fr

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Olena L.

Rating: 1 out of 5

Published on 02/12/2022 à 20h14 following a purchase from 18/11/2022

Заказала с часами !!! Прислали самую дешёвую, заплатила 55 евро ,а прислали за 40 . Попросила назад деньги ,не прислали , обман просто . Не заказывайте ничего у них ...

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Chanel H.

Rating: 1 out of 5

Published on 01/12/2022 à 11h57 following a purchase from 20/11/2022

I Still don't have my painting!

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Lili T.

Rating: 1 out of 5

Published on 25/11/2022 à 22h43 following a purchase from 11/11/2022

Received the plate in good condition. But the support is not working. And to this day, no answer to my email...

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Lydia B.

Rating: 1 out of 5

Published on 22/11/2022 à 23h34 following a purchase from 06/11/2022

Order late it was marked 24 hours, package broken

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Response from Pictyourlamp.com Published on 16/05/2023

Hello, we are sorry to learn of this delay, unfortunately beyond our control. Indeed the carriers can encounter problems during the delivery of your packages. We have nevertheless been able to reship your lamp free of charge as a commercial gesture.
We hope that your new lamp will satisfy you and we would be grateful for a comment on your opinion.
We remain at your disposal at [email protected] .
Sincerely,
Ophélie from Lampephoto.fr

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Shalie B.

Rating: 1 out of 5

Published on 21/11/2022 à 08h29 following a purchase from 26/09/2022

Krijg geen reactie!!! Eerder besteld, en toen verliep alles goed. Kort geleden weer besteld. Kreeg geen order nummer maar wel betaald. Ik heb pictyourlamp meerdere malen gemaild, maar helaas geen reactie. Dit had ik niet van ze verwacht.

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Seraina B.

Rating: 1 out of 5

Published on 19/11/2022 à 20h27 following a purchase from 07/11/2022

Zum kotzen

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Dac V.

Rating: 1 out of 5

Published on 18/11/2022 à 14h43 following a purchase from 07/11/2022

Plaatje beschadigd. Nog steeds heen en weer aan het mailen. Nu voor de 2de keer weer foto's sturen. Dus hopelijk word het nog opgelost

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Charles L.

Rating: 1 out of 5

Published on 15/11/2022 à 02h19 following a purchase from 03/11/2022

Very disappointed much too expensive by the product a real gadget

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Solenn L.

Rating: 1 out of 5

Published on 13/11/2022 à 15h17 following a purchase from 30/10/2022

I ordered 2 items and received nothing I hope to receive next week

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Response from Pictyourlamp.com Published on 16/05/2023

Hello, following our email exchanges, we hope to have been able to reassure you and are sorry for the inconvenience caused by the abnormally long delay of your delivery. If you have any further questions please contact us at [email protected] . It would be a pleasure to see your opinion updated.
Sincerely,
Ophélie from Lampephoto.fr

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Jimmy D.

Rating: 1 out of 5

Published on 13/11/2022 à 11h58 following a purchase from 02/11/2022

It was not what i thought it was

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Kirsten K.

Rating: 1 out of 5

Published on 25/10/2022 à 10h46 following a purchase from 13/10/2022

I am very disappointed!!! The expensive 24 hour delivery service arrived only 3 days late, my name was misspelled, the motif was reversed, my complaints went unanswered.

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Nathalie L.

Rating: 1 out of 5

Published on 24/10/2022 à 06h09 following a purchase from 11/10/2022

Very disappointed the plexiglass plate was not the right size, I had to have it cut to the right size. It's a pity especially since it was for a gift so the me of the accounting details!

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Response from Pictyourlamp.com Published on 29/12/2023

Hello, we're sorry for the inconvenience.
After checking, I don't see any e-mail from you. If your lamp has a defect, we will reproduce it without delay.
Please contact us again at [email protected].
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr

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Cindy G.

Rating: 1 out of 5

Published on 23/10/2022 à 11h02 following a purchase from 13/10/2022

No response to my mails. Wanted to send something back but no one responds. Never again will I buy something from you

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Semra Y.

Rating: 1 out of 5

Published on 22/10/2022 à 22h39 following a purchase from 06/10/2022

very scratched and cheap quality have expected more for 50€

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Melissa B.

Rating: 1 out of 5

Published on 20/10/2022 à 10h50 following a purchase from 07/10/2022

Package received broken, very disappointed

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Response from Pictyourlamp.com Published on 16/05/2023

Hello, we are sorry to hear that, this inconvenience is unfortunately independent of us and it usually occurs during delivery by carrier. However, do not hesitate to contact us at [email protected] and we will be able to send you back your order as well as a commercial gesture to apologize for the inconvenience caused.
Sincerely,
Ophélie from Lampephoto.fr

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Gabriele B.

Rating: 1 out of 5

Published on 06/10/2022 à 13h28 following a purchase from 25/09/2022

Not satisfied have already sent 2 maul because of a complaint because at the base the charging socket is broken and asked for replacement unfortunately no response received not customer friendly

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Michael A.

Rating: 1 out of 5

Published on 30/09/2022 à 14h27 following a purchase from 16/09/2022

The result is an absolute disaster and a cheek, has nothing identical with the photos of your website. You advertise with premium quality and top design, but these are by no means recognizable. Which qualified designer was at work here is a mystery to me. The only thing that is qualitatively somewhat higher in delivery, which is the base whereby one must not forget the price. I urge you to call out a reasonable work!

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Romy V.

Rating: 1 out of 5

Published on 19/09/2022 à 14h20 following a purchase from 09/09/2022

Glas was helemaal overzien van krassen. Dit was een cadeau en vind het zeer teleurstellend hoe ik dit heb moeten afleveren. Vandaar 1 ster.