Customer reviews of Pictyourlamp.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 9 759 published reviews
5 8 026 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

2 star reviews

Reset filters
V
Vincent B.
Rating: 2 out of 5
following a purchase from 02/05/2026
Onderdeel was gebroken .tot nu toe nog geen reacties op gekregen .
L
liqin H.
Rating: 2 out of 5
following a purchase from 21/03/2026
The package is delivered to another pickup point.
Translated reviews
M
Martial P.
Rating: 2 out of 5
following a purchase from 14/02/2026
Hello, for the product, nothing to complain about, but for the delivery, I am a bit less satisfied. There was a problem with the location; the initial address, the tobacco shop, was on vacation on the delivery dates, so they dropped it off at another address, another tobacco shop that is also a partner with UPS. By the time I understood, I picked up the package after the date for my daughter's birthday, so she was a bit disappointed. Best regards.
Translated reviews
R
Rebecca G.
Rating: 2 out of 5
following a purchase from 02/02/2026
I haven't received anything yet???
Translated reviews
M
mathieu L.
Rating: 2 out of 5
following a purchase from 25/01/2026
Quality that turns out to be mediocre. Received a black base while I had ordered a cracked white one.
Translated reviews
C
CATHERINE R.
Rating: 2 out of 5
following a purchase from 22/01/2026
We are disappointed that the photo is cropped, for a runner it is important to see the legs. More generally, we regret that we are not offered several framing options before making the personalized lamp because afterwards it is too late. Regarding a gift, we are disappointed. Furthermore, the batteries are not provided.
Translated reviews
M
MATHILDE C.
Rating: 2 out of 5
following a purchase from 21/01/2026
The product itself is nice. But the customer service is non-existent! I sent 2 or 3 messages to request a refund for my shipping costs due to a 5-day delay on a 24-hour delivery and I still haven't heard back!
Translated reviews
M
Marc H.
Rating: 2 out of 5
following a purchase from 14/01/2026
Unfortunately, the wrong socket was delivered and upon inquiry, I have unfortunately not received any response so far.
Translated reviews
P
Patricia J.
Rating: 2 out of 5
following a purchase from 10/01/2026
Received a smaller plate The size of the plate does not match the dimensions given on the site
Translated reviews
N
NADINE D.
Rating: 2 out of 5
following a purchase from 21/12/2025
Sorry, you noted on your site delivery 24h, 48h I received it two weeks later, so I am disappointed.
Translated reviews
J
joel V.
Rating: 2 out of 5
following a purchase from 17/12/2025
Nothing to say about the beauty of the product as well as the shipping which is very fast. However, one light base out of the 3 products ordered (for Christmas gifts) was defective and I received no response from customer service after sending an email 2 weeks ago.
Translated reviews
Response from Pictyourlamp.com
Hello,
We are sorry for this inconvenience.
Thank you for writing directly to [email protected]
All requests are processed within 24 to 48 working hours by our customer service.

Best regards,
The LampePhoto team
S
Sophie E.
Rating: 2 out of 5
following a purchase from 22/12/2025
I paid for 24-hour delivery and the package arrived 7 days later
Translated reviews
E
Elsa L.
Rating: 2 out of 5
following a purchase from 20/12/2025
Paying delivery fees just to have them not respected by a lousy carrier, and on top of that, when we write emails to the site, no one responds to us.
Translated reviews
Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the site's contact form, which may have prevented the proper reception of certain messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected].

All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
M
MICHELE R.
Rating: 2 out of 5
following a purchase from 23/12/2025
The article is far from matching the photo, poor quality, not even daring to offer it to whom it was intended.. not satisfied
Translated reviews
A
Angelique F.
Rating: 2 out of 5
following a purchase from 22/12/2025
The lamp is pretty but a week's delay in delivery due to an issue between the delivery person and the relay point. Customers should not have to deal with these problems, change the delivery person or relay point.. furthermore, I sent you 4 emails that went unanswered, I had to manage with the carrier myself.. it's a shame..
Translated reviews
Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We encountered an exceptional technical problem with the site's contact form, which may have prevented the proper reception of some messages.
To ensure that your request regarding the non-compliant package is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Sincerely,
The LampePhoto team
M
Michael M.
Rating: 2 out of 5
following a purchase from 15/12/2025
Beautiful lamp delivered quickly, however the ordered USB adapter is missing from the order. Despite 2 requests sent through the site, I have received no responses, hence the 2 stars.
Translated reviews
Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
We have indeed encountered an exceptional technical problem with the contact form on the site, which may have prevented the proper reception of certain requests.
For a quick and effective handling, please write directly to [email protected]
(and not via the form).
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
V
Valeria G.
Rating: 2 out of 5
following a purchase from 19/12/2025
The lamp arrived after 17 days and with the printed part damaged! Too bad because it would have been really beautiful and impressive!
Translated reviews
E
Eckhard K.
Rating: 2 out of 5
following a purchase from 16/12/2025
Unfortunately, the goods arrived in defective condition. (A part of the plexiglass is broken.) This probably happened during transport. Therefore, the fault does not lie with "Pictyourlamp". Nevertheless, I need to reorder this part.
Translated reviews
K
Karine A.
Rating: 2 out of 5
following a purchase from 17/12/2025
The image is blurry... And it's my fault but in the photos I thought it was a laser... actually it's plastic...
Translated reviews
S
Sandrine S.
Rating: 2 out of 5
following a purchase from 08/12/2025
A user manual is missing. Quite unfortunate.
Translated reviews
B
BERNADETTE R.
Rating: 2 out of 5
following a purchase from 16/12/2025
I made a complaint because there was a format error but I received no response from them.
Translated reviews
Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Due to an exceptional technical problem with the contact form on the site, some complaints unfortunately were not received.
To ensure that your request regarding the format error is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.

Best regards,
The LampePhoto team
A
André J.
Rating: 2 out of 5
following a purchase from 16/12/2025
No response to my emails on the contact page
Translated reviews
Response from Pictyourlamp.com
Hello,
Thank you for contacting us directly at [email protected]
.
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal.

Best regards,
The LampePhoto team
M
Marissa D.
Rating: 2 out of 5
following a purchase from 14/12/2025
Lamp was ok, afstandsbediening voor de kleuren functioneert niet
P
Pierre N.
Rating: 2 out of 5
following a purchase from 11/12/2025
The delivery location was not the one defined at the purchase
Translated reviews
M
Mahlagha E.
Rating: 2 out of 5
following a purchase from 08/12/2025
This message is addressed to a supplier, you can modify it for a more factual message please: I paid delivery fees of €9.90 via UPS for next day home delivery, as indicated at the time of payment. However, not only was the package delivered a day late, but it also was not delivered to my home. I had to go pick it up at a pickup point. Please do not communicate misleading information in order to charge additional delivery fees to your customers. I am very disappointed with your UPS delivery service. Good evening
Translated reviews
L
Ludivine L.
Rating: 2 out of 5
following a purchase from 08/12/2025
Not compliant in terms of dimensions as stated during the order
Translated reviews
S
Sandrine L.
Rating: 2 out of 5
following a purchase from 07/12/2025
Just disappointed to see fingerprints on the plate
Translated reviews
J
Jean-François P.
Rating: 2 out of 5
following a purchase from 06/12/2025
Received very quickly and very happy
Translated reviews
D
Detlef B.
Rating: 2 out of 5
following a purchase from 04/12/2025
Delivered lamp very beautiful, but the remote control unfortunately defective. I have requested a replacement several times via email but have not received a response.
Translated reviews
R
Reol C.
Rating: 2 out of 5
following a purchase from 02/12/2025
Packaging needs to be reviewed. Damaged during delivery, to offer that leaves much to be desired, really!!!! The quality of the product also needs to be reviewed. I absolutely do not recommend
Translated reviews
C
Christine F.
Rating: 2 out of 5
following a purchase from 28/11/2025
I ordered 3 items, a light keychain does not work, even after several messages sent no solution proposed. It is stated in the sales conditions that the items are guaranteed for 2 years. A gift that I will not be able to give, since it is defective.
Translated reviews
K
Kelly G.
Rating: 2 out of 5
following a purchase from 03/12/2025
I ordered the head of Johnny Hallyday I received the right one but with big scratches on the plastic when you turn it on it is very noticeable
Translated reviews
S
Sascha G.
Rating: 2 out of 5
following a purchase from 02/12/2025
The products look pretty good and the shipment was pretty fast, but they messed up, they changed the pictures of my order and I immediately asked them for some kind of replacement, after a week I'm still waiting for their response. Terrible customer service.
Translated reviews
R
Remi T.
Rating: 2 out of 5
following a purchase from 02/12/2025
Very disappointed mediocre quality more than 59€ the batteries are not even provided with I will not order again and do not recommend
Translated reviews
E
EMMANUEL P.
Rating: 2 out of 5
following a purchase from 29/11/2025
Well packaged, received on time but quality a bit disappointing!
Translated reviews
P
Pierre P.
Rating: 2 out of 5
following a purchase from 27/11/2025
The lamp has no interest, no 3D or special effects. No manual in French that could explain the use of USB and/or batteries and whether the latter can be rechargeable.
Translated reviews
A
Angel I.
Rating: 2 out of 5
following a purchase from 11/11/2025
Very expensive lamp for what it is.
Translated reviews
S
Stefan L.
Rating: 2 out of 5
following a purchase from 25/09/2025
I chose and paid for 24h express delivery. However, the delivery took 3 days.
Translated reviews
B
BREEMEERSCH C.
Rating: 2 out of 5
following a purchase from 11/06/2025
Hello, I just put into service the lamp representing Julian Alaphilippe. There was indeed a protective plastic on the front face of the lamp, but there was none on the back part, and it is full of scratches that are visible and unfortunately do not enhance the lamp. I hope you can provide me with a solution to remedy this, please. Thank you in advance. Christophe
Translated reviews
D
Dietrich S.
Rating: 2 out of 5
following a purchase from 21/07/2025
I paid extra for shipping to receive it within 24 hours. The package arrived in 3 days.
Translated reviews
We use cookies for audience measurement and improving user experience.