Customer reviews of Pictyourlamp.com

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9,3 /10
Overall rating: 9,3 out of 10
Based on 9 760 published reviews
5 8 027 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

Reviews 2, 3 and 4 stars

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T
Tony B.
Rating: 4 out of 5
following a purchase from 24/08/2023
Fast delivery, excellent customer service
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Irène B.
Rating: 4 out of 5
following a purchase from 26/07/2023
Satisfied with the rendering, but disappointed by the fact that there's no switch on the base, so I had to unplug it to turn it off.
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Chrystel G.
Rating: 4 out of 5
following a purchase from 13/07/2023
I thought that when it was switched off, the photo would show a little more. Otherwise fast and well packaged
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David F.
Rating: 2 out of 5
following a purchase from 02/07/2023
Delays too long.
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Response from Pictyourlamp.com
Hello,
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
have a nice day,
Lisa from Lampephoto.fr
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Patrick L.
Rating: 4 out of 5
following a purchase from 09/07/2023
As described.
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Annie G.
Rating: 4 out of 5
following a purchase from 04/07/2023
Bànjour Jai bien reçu l'article, il est joli.je le recommande pour un cadeau
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Emeline C.
Rating: 4 out of 5
following a purchase from 05/07/2023
Received on time, just package a little damaged but the lamp was in good condition
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sylvia G.
Rating: 2 out of 5
following a purchase from 13/06/2023
Lamp arrived without film and full of scratches. Not cool...
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Response from Pictyourlamp.com
Hello,
following our email exchanges, we have agreed that another lamp will be sent to you. A small modification of your comment would be super nice.
Sorry again, have a nice day,
Lisa from Lampephoto.fr
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C M.
Rating: 4 out of 5
following a purchase from 15/06/2023
Excellent, fast and superb service
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maréchal S.
Rating: 3 out of 5
following a purchase from 16/06/2023
I ordered 4 lamps and one of the bases doesn't work.
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Response from Pictyourlamp.com
Hello,
following our email exchanges, a new base has been sent.
have a nice day,
Lisa from Lampephoto.fr
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Chloé J.
Rating: 4 out of 5
following a purchase from 15/06/2023
Yes, very happy! The photo is beautiful, but there's only one negative: I couldn't find the text I asked for on the lamp...
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Martine C.
Rating: 3 out of 5
following a purchase from 14/06/2023
Stand too small compared to photo
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Response from Pictyourlamp.com
Hello,
We apologize for the inconvenience. It's sometimes possible for a production error to occur. Please contact us by e-mail, [email protected], so that we can solve your problem.
Have a nice day,
Lisa from Lampephoto.fr
J
Jeennifer D.
Rating: 4 out of 5
following a purchase from 11/06/2023
Frankly I bought one for Father's Day and in the end everyone loved it so much that my daughter asked me for one for her birthday👌 the only downside is that the plate doesn't fit very well on the base. But in itself it's made to be put down and not to be touched every 5min ^^
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Laetitia H.
Rating: 4 out of 5
following a purchase from 07/06/2023
I thought the lamp was bigger for the price but it's very pretty.
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AYMERIC B.
Rating: 2 out of 5
following a purchase from 02/06/2023
Fast delivery, but average quality. My 2 children are engraved on the stand but only one of their 2 faces is illuminated because the arrangement of the LEDs does not allow the entire stand to be illuminated.
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Response from Pictyourlamp.com
Hello,
we have tried to contact you by e-mail in order to solve your problem, but have not received any answer from you. Please do not hesitate to contact us again at [email protected] , we will try to solve your problem.
Best regards,
Lisa from Lampephoto.fr
V
Valerie D.
Rating: 2 out of 5
following a purchase from 01/06/2023
Nice lamp but the casing and the springs are detained
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Response from Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr
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Tiphanie R.
Rating: 4 out of 5
following a purchase from 01/06/2023
Fast and pretty
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Matthieu C.
Rating: 4 out of 5
following a purchase from 30/05/2023
Fast and accurate delivery. A little disappointed with the few scratches on the plexiglass. But very nice product, original, I'll order again.
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Gisèle E.
Rating: 4 out of 5
following a purchase from 01/06/2023
Very nice item. Very happy with my purchase
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Guillaume S.
Rating: 4 out of 5
following a purchase from 30/05/2023
sent very quickly nice rendering only small downside announced with battery but there was no pity fortunately I had anticipated the blow but otherwise very good thank you
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Quentin F.
Rating: 2 out of 5
following a purchase from 25/05/2023
A little disappointed with the rendering ...
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Response from Pictyourlamp.com
Hello,
We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr
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STEPHANE L.
Rating: 4 out of 5
following a purchase from 26/05/2023
good product quality! thank you
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Mathieu S.
Rating: 4 out of 5
following a purchase from 26/05/2023
Top
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Nicolas D.
Rating: 3 out of 5
following a purchase from 23/05/2023
Fine
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jonathan J.
Rating: 3 out of 5
following a purchase from 22/05/2023
Really lovely. Too bad that for the price, the alarm clock effect is too plastic. It's also a shame that there are no instructions for all the functions: lamps, alarm clock, alarm, speaker.
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Response from Pictyourlamp.com
Hello,
We are very sorry that you are not satisfied with your order. Please refer to the back of the box in which the base was packed for any information regarding the base's functionality.
We hope to hear from you soon.
Best regards,
Alexandra from Lampephoto.fr
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Jeannine H.
Rating: 2 out of 5
following a purchase from 25/05/2023
We have no idea what the lamp looks like once the photos have been selected, and the result is inconclusive: the photos don't show up without lighting, and they don't show up well with lighting.
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Response from Pictyourlamp.com
Hello,
We apologize for the inconvenience. You can adjust the intensity of the light with the remote control, which allows you to change the color.
have a nice day,
Lisa from Lampephoto.fr
A
Alexandra B.
Rating: 4 out of 5
following a purchase from 24/05/2023
On the other hand, I'm a little disappointed because I don't think it's very stable. We added some stock so that the glass would hold better.
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sylvie /.
Rating: 4 out of 5
following a purchase from 20/05/2023
C to make a gift
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Gaelle C.
Rating: 3 out of 5
following a purchase from 26/04/2023
petite lamp and very limited design but satisfactory lamp
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Response from Pictyourlamp.com
Hello,
We are very sorry that you are not completely satisfied with your order. We do our best to make this as clear as possible on our website. Our personalized nameplates come in A4 or A5 format, so please make sure when you place your order that the size you have selected corresponds to your expectations.
We hope to see you soon on our site for new orders.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
A
antonio C.
Rating: 4 out of 5
following a purchase from 28/01/2023
👍
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Pairoux A.
Rating: 3 out of 5
following a purchase from 11/05/2023
Even if the picture is very nice I received it with a big scratch on it, it's not very professional to send an item in this state. Thank you very much.
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Response from Pictyourlamp.com
Hello,
Following our e-mail exchanges, we have sent you another lamp.
A small change in your opinion would be nice.
have a nice day,
Lisa from lampephoto.fr
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Mike Jessyka B.
Rating: 4 out of 5
following a purchase from 08/05/2023
It was for a gift and the person was very pleased. Thanks to you 😊
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CELINE J.
Rating: 4 out of 5
following a purchase from 16/04/2023
ok
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Thierry J.
Rating: 2 out of 5
following a purchase from 09/05/2023
Minimalist packaging and not identifying the lamp. Impossible to offer this item in these conditions.
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Response from Pictyourlamp.com
Hello,
We apologize for the inconvenience. We changed our packaging not long ago.
have a nice day,
Lisa from Lampephoto.fr
B
Bruno B.
Rating: 3 out of 5
following a purchase from 20/04/2023
The plexiglass had multiple micro scratches, it's a pity the effect is less pretty. A label was glued on the plexiglass which was a pain to remove the glue without scratching the plastic. Otherwise it works well.
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Response from Pictyourlamp.com
We are sorry that your item is not to your complete satisfaction and we invite you to contact our customer service, who will do their best to help you.
M
Maryse G.
Rating: 2 out of 5
following a purchase from 08/05/2023
I paid extra to make sure I got it by June 12 and finally I didn't get it until the 13th!!!
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Response from Pictyourlamp.com
Hello,
We are sorry that you are not satisfied with the delivery time. However, the delivery time of the carrier is one thing, but we also have the manufacturing time of 24 hours to take into account.
have a nice day,
Lisa from Lampephoto.fr
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Eric S.
Rating: 2 out of 5
following a purchase from 08/02/2023
No because the photograph does not stand on its disappointed base
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Response from Pictyourlamp.com
Hello, we have tried to contact you by e-mail in order to solve your problem but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will try to solve your problem.
Best regards,
Lisa from Lampephoto.fr
M
Mathieu L.
Rating: 2 out of 5
following a purchase from 10/05/2023
My package has already not arrived at the relay point that was indicated so my request has not been respected. I do not thank the deliveryman for having been lazy enough to go to the relay point indicated. Moreover, not having the driver's license yet, I do not even know how to go there. Thank you. Thank you very much.
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Response from Pictyourlamp.com
Hello,
We are sorry for the inconvenience. This is a problem with the carrier that is beyond our control.
sorry again,
have a nice day,
Lisa from Lampephoto.fr
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Juliette D.
Rating: 4 out of 5
following a purchase from 07/02/2023
Product conforms and is well packaged. Satisfied knowing it was something I was offering.
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Solène P.
Rating: 4 out of 5
following a purchase from 26/11/2022
Very nice lamp. Exactly as described
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