Customer reviews of Pictyourlamp.com

9,3 /10

Based on 9 760 published reviews

5 8 027 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

Reviews 2, 3 and 4 stars

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Antonio S.

Published on 15/01/2023 à 20h59 following a purchase from 15/12/2022

The only base that specifies to have the option of automatic shutdown timer is black and incorporates a different control to the others with the buttons to turn off in 4h,5h,6h and 8h, as I bought this for that reason and I received the black base but with the other control of the other bases that does not have the buttons to time off, so it turns out that I have a black base that I can not program to turn off alone as I needed. Waiting for them to give me a solution because so far the only thing they answer me that they have sent me the black base which is the one I bought, as if that solved the problem, the problem I explain to them is the remote that is another with which you can not program off, so I lack that function as long as they do not send me the correct remote announced on the web with that base.

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Audrey M.

Published on 05/01/2023 à 07h20 following a purchase from 25/11/2022

Some of the finishes are poorly finished. I sent an email, but of course no answer. Too bad because it was a Christmas gift. I am disappointed.

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Response from Pictyourlamp.com Published on 17/05/2023

Hello,
We are to learn that the rendering does not suit you. It is sometimes possible that a production error occurs, unfortunately we did not receive your email, please contact us at the following address [email protected] .
Sincerely
Ophélie from Lampephoto.fr

Sivakumar S.

Published on 02/01/2023 à 13h29 following a purchase from 22/12/2022

Super cute 👌

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Roland T.

Published on 02/01/2023 à 13h00 following a purchase from 14/12/2022

Order , delivery , quality and service are good. Too bad that there was no longer the desired base.

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Nicole B.

Published on 31/12/2022 à 09h50 following a purchase from 17/12/2022

Process absolutely fine. However, have written a Beastandung about the defect of the Bluetoothbox and have not yet received a response.

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Sascha S.

Published on 30/12/2022 à 12h02 following a purchase from 18/12/2022

Delivery time takes too long

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María Paloma B.

Published on 29/12/2022 à 08h52 following a purchase from 12/12/2022

All ok.... Finally arrived on time....

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Svenja R.

Published on 28/12/2022 à 11h29 following a purchase from 13/12/2022

All good. Only criticism a written order confirmation would be very cool. One is otherwise unsure until the shipment whether everything has worked.

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Arianna B.

Published on 26/12/2022 à 15h54 following a purchase from 09/12/2022

I got a lamp with a wood-like alarm clock/bluetooth base as a gift. I'm very pleased with the quality of the product and it was definitely much appreciated. The only flaw, it said shipping within 24 hours and delivery in 48; the package actually arrived 10 days after placing the order, a bit of a tease considering the shipping costs paid.

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Nils S.

Published on 25/12/2022 à 17h00 following a purchase from 12/12/2022

Has arrived super with my friend he was pleased

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Ana B.

Published on 24/12/2022 à 15h37 following a purchase from 10/12/2022

Super satisfied. Arrived on time and the lamp works perfectly.

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patricia V.

Published on 23/12/2022 à 12h01 following a purchase from 08/12/2022

Lamp looks great

Jesper D.

Published on 22/12/2022 à 15h49 following a purchase from 07/12/2022

Good quality

Germana H.

Published on 20/12/2022 à 22h57 following a purchase from 02/12/2022

I have ordered three personalized products. Two of them have become really good, with one I'm not quite satisfied with the result. But overall a nice gift idea, something different. Delivery times are ok.

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Virginie D.

Published on 20/12/2022 à 21h02 following a purchase from 21/11/2022

The customer service / quality is deplorable I have not had any acknowledgement of receipt of order. I sent several emails before getting a misleading answer telling me that my order was lost and then telling me that they had too many orders. I received my order in accordance with my request. Instead of 72 hours I got it after 30 days

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Response from Pictyourlamp.com Published on 29/12/2023

Hello, we are sorry that you are not satisfied with the delivery time. However, we have the 24-hour manufacturing time to take into account. Then there is the carrier's delay, which, like all carriers, encounters difficulties in the run-up to Christmas. We are very sorry for this delay which is beyond our control.
Best regards,
Lisa from Lampephoto.fr

Benoit T.

Published on 20/12/2022 à 10h40 following a purchase from 25/11/2022

Order received with delay because the first order was apparently lost. Customer service temporarily unavailable because of technical problems but responsive when we finally managed to reach them and commercial gesture appreciated. If we have the opportunity we will order again on this site.

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Hannah S.

Published on 17/12/2022 à 09h09 following a purchase from 02/12/2022

Unfortunately, the first lamp came mislabeled...have contacted customer service who then answered only after 10 days. There should be a new lamp on the way, hopefully that is then correctly labeled

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Vanessa L.

Published on 17/12/2022 à 07h00 following a purchase from 01/12/2022

Well

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Ulrich W.

Published on 16/12/2022 à 19h54 following a purchase from 05/12/2022

As a thank-you gift for particularly dedicated people in our club, this was very well received. Good quality and also communication on the shipping progress.

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Inna K.

Published on 16/12/2022 à 14h53 following a purchase from 02/12/2022

On the website it says delivery 24-72 hours, I was expecting 1 week.

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Juan C.

Published on 16/12/2022 à 06h56 following a purchase from 30/11/2022

Well

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laurence B.

Published on 16/12/2022 à 05h50 following a purchase from 01/12/2022

Deadline not respected and format error. No commercial gesture despite several emails.

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Response from Pictyourlamp.com Published on 17/05/2023

Hello, we hope that our exchanges will have satisfied you and that our return with the lamp in the correct format will have been delivered in time. We apologize for the delay in processing your emails, unfortunately during the holiday season we receive many requests which may influence the response time of some emails. We thank you for your understanding.
Sincerely,
Ophélie from Lampephoto.fr

Marius B.

Published on 15/12/2022 à 15h55 following a purchase from 04/12/2022

Flawless product, as described. But be careful if you buy the gift box for 5€ in addition! Gift box was listed on the invoice, but did not come with the goods. 5€ given away!

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Richard H.

Published on 14/12/2022 à 18h17 following a purchase from 01/12/2022

maybe more tekst in Dutch on the site

Mounya A.

Published on 14/12/2022 à 14h51 following a purchase from 01/12/2022

ik heb een Losonge besteld voor foto decoratie, maar kreeg ik een haart !! was niet de bedoeling, maar toch was een mooie cadeau .

Monika S.

Published on 14/12/2022 à 09h21 following a purchase from 26/11/2022

The delivery has worked perfectly. But unfortunately, my request to you regarding the battery compartment has not been answered to date. I find that not so good. Because neither normal batteries or rechargeable batteries put the LED lamp in the light. Only via USB the LED lamp lights up. Why is there a battery or accumulator compartment??????

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veronique C.

Published on 14/12/2022 à 06h34 following a purchase from 30/11/2022

the photo on the custom lamp is not very visible. A little disappointed with the rendering.

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Response from Pictyourlamp.com Published on 04/01/2024

Hello,
please contact us at [email protected] and we'll replace your lamp.

Christophe D.

Published on 13/12/2022 à 18h36 following a purchase from 26/11/2022

Nice rendering, fast

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Rami A.

Published on 13/12/2022 à 16h14 following a purchase from 30/11/2022

Thank you very much

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sophie M.

Published on 13/12/2022 à 09h18 following a purchase from 29/11/2022

Good reception and good dialogue.

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Response from Pictyourlamp.com Published on 17/05/2023

Hello, we are happy to hear that you are satisfied with our services, an update on your service would make us very happy.
Sincerely
Ophélie from Lampephoto.fr

Christian H.

Published on 13/12/2022 à 04h02 following a purchase from 01/12/2022

Everything went off without a hitch.

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Diane R.

Published on 12/12/2022 à 17h37 following a purchase from 26/11/2022

Very nice but I have a luminous base that is bellowing what can I do? Sincerely

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Response from Pictyourlamp.com Published on 17/05/2023

Hello, in case of defective base, please contact [email protected] with the details of your order of 26/11. Our products have a one year warranty, we can take care of sending you a functional base.
Sincerely
Ophélie from Lampephoto.fr

Fabian P.

Published on 12/12/2022 à 16h43 following a purchase from 30/11/2022

An email was sent regarding the dimensions of the item, but I haven't heard back. Kind regards.

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Response from Pictyourlamp.com Published on 24/05/2023

Hello, after checking we have unfortunately not seen any messages from you. The general dimensions are as follows: A5 (150x200) and A4 (200x300) available in landscape and portrait format. Do not hesitate to contact us at [email protected] if you need more specific information about your order.
Sincerely
Ophélie from Lampephoto.fr

Bernd E.

Published on 12/12/2022 à 15h18 following a purchase from 01/12/2022

Unclean processing, unfortunately not worth the money. Thus, absolutely none. Further recommendation these products.

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Jeremy J.

Published on 12/12/2022 à 15h01 following a purchase from 01/12/2022

Very nice lamp that should make its effect for Christmas

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Valerie L.

Published on 12/12/2022 à 14h48 following a purchase from 30/11/2022

Hello, I was satisfied with the product I ordered but I wanted to be delivered for my son's birthday and paid accordingly. The delivery date changed the same day as the so-called day. I told you about it and asked for a refund of the shipping costs but no answer from you.

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Thomas N.

Published on 11/12/2022 à 15h48 following a purchase from 29/11/2022

Was not completely satisfied. It came wrong goods!

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Remo C.

Published on 11/12/2022 à 15h46 following a purchase from 30/11/2022

Everything is fine, good products

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Sylvie E.

Published on 11/12/2022 à 12h19 following a purchase from 29/11/2022

A little disappointed that the picture is not whole. Otherwise very nice.

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cecile B.

Published on 11/12/2022 à 12h12 following a purchase from 30/11/2022

Disappointed because I had ordered batteries with my purchase but I did not receive them. Complicated to make a complaint on the site.

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Response from Pictyourlamp.com Published on 17/05/2023

Hello, as explained during our email exchanges, the missing batteries to your order have been shipped, thank you for contacting us by email to rectify our oversight, we hope you like your lamp and we would be very grateful for a change in your opinion.
Sincerely
Ophélie from Lampephoto.fr