Customer reviews of Pictyourlamp.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 9 760 published reviews
5 8 027 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

Reviews 2, 3 and 4 stars

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S
Stefano C.
Rating: 3 out of 5
following a purchase from 10/02/2022
Satisfied with the result but the remote does not work. I request it be sent back to me to give 5 stars!
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Nadia P.
Rating: 3 out of 5
following a purchase from 08/02/2022
The A4 format is not respected. A little too expensive.
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Response from Pictyourlamp.com
Hello,
You can contact us at [email protected], so that we can solve your format problem.
have a nice day,
Lisa from lampephoto.fr
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Ghislain D.
Rating: 3 out of 5
following a purchase from 09/02/2022
It fits perfectly with what I wanted
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Response from Pictyourlamp.com
Hello, I'm delighted to hear that you like your photo lamp. An update would be a great help to us and would give us great pleasure.
Sincerely
Ophélie from Lampephoto.fr
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Virginie P.
Rating: 4 out of 5
following a purchase from 05/02/2022
Hello, I received the order and it is beautiful. Only, I had ordered aaa batteries at 3,90€ and they were not inside the box. I am missing the batteries, otherwise everything is perfect.
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LAURENT G.
Rating: 4 out of 5
following a purchase from 08/02/2022
Fast and Reliable R A S
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Sandrine A.
Rating: 4 out of 5
following a purchase from 08/02/2022
Good lamp but the support is not very qualitative
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CAROLINE L.
Rating: 4 out of 5
following a purchase from 06/02/2022
Light not bright enough but supe otherwise!
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Melanie D.
Rating: 3 out of 5
following a purchase from 07/02/2022
The delivery time is not respected with the amount given
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Response from Pictyourlamp.com
Hello,
We're sorry to hear about this delay, which is unfortunately beyond our control. Carriers may encounter problems during the delivery of your parcels.
Have a nice day,
Lisa from lampephoto.fr
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Blanc M.
Rating: 3 out of 5
following a purchase from 06/02/2022
The remote control does not work.
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Response from Pictyourlamp.com
Good day to you,
following our email exchanges, we hope you have received your new remote control.
Have a nice day,
Lisa from lampephoto.fr
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Wilfred H.
Rating: 4 out of 5
following a purchase from 05/02/2022
Very nice, picture is amazing but on the bottom was a piece gleued on but it was not straight otherwise it was 5 stars
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Shirley D.
Rating: 4 out of 5
following a purchase from 05/02/2022
Correct
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Céline P.
Rating: 4 out of 5
following a purchase from 29/01/2022
Secure payment, very fast delivery.
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Johanna K.
Rating: 3 out of 5
following a purchase from 05/02/2022
Problem-free order,super product,fast delivery
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Marie M.
Rating: 4 out of 5
following a purchase from 04/02/2022
Very nice
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Renaud S.
Rating: 4 out of 5
following a purchase from 03/02/2022
The only problem I have seen is that no one answers the email that is sent, so I had to make another order as I had no answer to my first order that was not accepted.
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Hirondine P.
Rating: 3 out of 5
following a purchase from 02/02/2022
Not bad but I admit that I expected better! After I received my package very quickly and with a beautiful packaging!
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Response from Pictyourlamp.com
Hello, we are sorry that you are not entirely satisfied with your order. We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please don't hesitate to contact us again at [email protected] , we'll be delighted to hear from you.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
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SANDRINE L.
Rating: 4 out of 5
following a purchase from 02/02/2022
Product received quickly -
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Munteanu B.
Rating: 4 out of 5
following a purchase from 01/02/2022
Beautiful
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Arzu H.
Rating: 3 out of 5
following a purchase from 02/02/2022
I just didn't appreciate the quality of the order whether it was with batteries
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Response from Pictyourlamp.com
Hello, we're sorry for the inconvenience. We do our best to process your photos. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the quality problem, and we'll send your order back to you.
We try to make this as clear as possible on our website. All our acrylic glass plates require a base with a USB connection or batteries to be illuminated and held vertically.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
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Elodie M.
Rating: 3 out of 5
following a purchase from 01/02/2022
Disappointed that the order of the frames is not indicated so the pictures are not as I wanted and given the price impossible to reorder. Otherwise the result is nice anyway
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Response from Pictyourlamp.com
Hello, we're glad you like the result of our product. We do our best to make it as clear as possible on our site. For any plate personalization, on the page for importing your photos, a visual reference is there to help you visualize the placement and order of your photos. If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to discuss them with you.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
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Rachel G.
Rating: 4 out of 5
following a purchase from 01/02/2022
Beautiful article very nice finish
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Ronald K.
Rating: 3 out of 5
following a purchase from 29/01/2022
Everything worked well! Only an order confirmation has been missing! Otherwise everything ok!
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Sylvie V.
Rating: 4 out of 5
following a purchase from 27/01/2022
I am satisfied with the photo lamp that I ordered, it was very well packaged for a later mailing, the staff is welcoming, only hitch: very difficult to find the access to the company which is more located at the place called "LES MOULINS BLANCS" than in MOZAC ...!
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Nadege H.
Rating: 4 out of 5
following a purchase from 27/01/2022
Perfect
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Rene M.
Rating: 4 out of 5
following a purchase from 25/01/2022
Fast and neat delivery
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Hakima B.
Rating: 4 out of 5
following a purchase from 24/01/2022
I do like the idea, so creative. I brought one for my friend's birthday and it came on time. Tks for the good service.
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Jan S.
Rating: 4 out of 5
following a purchase from 24/01/2022
Fast delivery Beautifully turned out looks real like the original picture gladly again
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Le Quellec S.
Rating: 4 out of 5
following a purchase from 22/01/2022
Hello, everything is perfect except for the little gift promised on a note, (an oversight surely)
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Jean François S.
Rating: 4 out of 5
following a purchase from 20/01/2022
Very nice picture identical to the photo I recommend
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Patrick M.
Rating: 4 out of 5
following a purchase from 13/01/2022
We love our picture lamp. GREAT design and bright Colors wil h remote
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Vanessa B.
Rating: 4 out of 5
following a purchase from 14/01/2022
The lamp is very beautiful! The service was polite and nice. Unfortunately, the wrong socket was sent 2x during shipping. But always express ! Would not that with the base, then 5 stars!
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Bogdan J.
Rating: 3 out of 5
following a purchase from 14/01/2022
Fast delivery and very good product for small price
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Emilie M.
Rating: 4 out of 5
following a purchase from 09/01/2022
Very good product.
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Jérôme P.
Rating: 4 out of 5
following a purchase from 20/12/2021
Well configured site to prepare the custom order, fast delivery, compliant product.
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Christine F.
Rating: 4 out of 5
following a purchase from 10/01/2022
Fast delivery perfect customised packaging Just the lighting base which sometimes gets stuck on a color
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Wilfried L.
Rating: 2 out of 5
following a purchase from 09/01/2022
The goods are cöllig ok, but since I ordered and paid Express the order took 4 business days to be delivered. The company ignored my request for a refund of the express surcharge although it was clearly evident in the delivery process that there were delays in transport.
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Response from Pictyourlamp.com
Bonjour, nous sommes désolé pour le retard du transporteur indépendant de notre volonté. Nous avons expédié votre commande le jour même ou vous l'avez passée.
Avec toute nos excuses pour le désagrément je vous souhaite une bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
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sylvette A.
Rating: 2 out of 5
following a purchase from 10/01/2022
The package was damaged, fortunately, the inner protection allowed the reception of the order correctly,
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Guy G.
Rating: 4 out of 5
following a purchase from 08/01/2022
The extra candy in the box is a real plus.
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EMMANUELLE P.
Rating: 4 out of 5
following a purchase from 11/12/2021
Satisfied with my purchase Manufacturing and shipping time respected I recommend
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Stéphanie D.
Rating: 4 out of 5
following a purchase from 06/01/2022
Order received on time.
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