Customer reviews of Pictyourlamp.com

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9,3 /10
Overall rating: 9,3 out of 10
Based on 9 759 published reviews
5 8 026 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

2 star reviews

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N
Nathanaëlle C.
Rating: 2 out of 5
following a purchase from 11/06/2025
I received a defective cable
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C
Cheikh S.
Rating: 2 out of 5
following a purchase from 05/06/2025
Order delivered quickly, there is nothing to say about that. However, the frame support does not work under load, had to put batteries. The photo frame is scratched on some corners, luckily I opened it to check before giving it as a gift. I am really disappointed.
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Blandine L.
Rating: 2 out of 5
following a purchase from 22/05/2025
Product is not suitable and no response following my message to find a solution. No after-sales service!!!
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corentin D.
Rating: 2 out of 5
following a purchase from 11/05/2025
It's been 2 weeks and I still haven't received my package.
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Cécile B.
Rating: 2 out of 5
following a purchase from 06/05/2025
Do not reply to the email. I ordered a solid wood base and received a plastic base, of course cheaper than the one chosen. The shipping was fast, and the package well wrapped, but in terms of customer service, it is completely useless.
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LAURENCE M.
Rating: 2 out of 5
following a purchase from 01/05/2025
Disappointed with the poorly finished edge where the photo appears as well as the quality
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Danny A.
Rating: 2 out of 5
following a purchase from 02/05/2025
Payed for 24 hours delivery. Received my package 5 days later 😵‍💫
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Fabienne V.
Rating: 2 out of 5
following a purchase from 19/04/2025
This doesn't really match the photos on the site, of the plexiglass...
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CHARO I.
Rating: 2 out of 5
following a purchase from 01/04/2025
It doesn't work with the remote, I have written to them but they haven't replied
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Prescilia H.
Rating: 2 out of 5
following a purchase from 09/02/2025
Hello, I haven't received my order.
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Response from Pictyourlamp.com
Hello,

We are pleased to have resolved the issue by resending the order that was lost by the carrier. Would it be possible to update your negative comment now that the situation has been resolved?

Best regards,
The LampePhoto.fr team
D
Delphine N.
Rating: 2 out of 5
following a purchase from 05/02/2025
Very disappointed, the edges are full of chips, I couldn't give it as planned.
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Response from Pictyourlamp.com
Hello,

We are happy to have resolved the issue by sending you back the plate that was damaged during transport. Would it be possible to modify your negative comment now that the situation has been resolved?

Best regards,
The LampePhoto.fr team
C
Christophe M.
Rating: 2 out of 5
following a purchase from 31/01/2025
I will send you a photo tomorrow, there are scratches on the plexiglass.
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Response from Pictyourlamp.com
Hello,

Our plates are equipped with a protective film that ensures both the safety of the plate and the engraving during transport and handling. However, this film must be removed to allow the plate to reveal its final appearance. Once the film is removed, any visible 'scratches' will disappear, as they simply come from this protective film and not from the actual surface of the plate.

Best regards,
Justine from lampephoto.fr
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Lucy C.
Rating: 2 out of 5
following a purchase from 31/01/2025
The photo is a bit too early for me, but it suits me anyway. Thank you and see you soon.
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Ulli Peter S.
Rating: 2 out of 5
following a purchase from 13/01/2025
So far everything is very good and the work is very clean. However, there is a defect in the display that was actually caused by the UPS mail carrier, but there is no response to my problem report.
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Sabrina M.
Rating: 2 out of 5
following a purchase from 15/01/2025
Absolutely not happy with the lamp. The contours of the black suit were unfortunately not even hinted at, but left out completely, which means that the majority of the lamp is simply transparent. Only the quality of the material is really good.
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Sabine S.
Rating: 2 out of 5
following a purchase from 10/01/2025
Delivery was fast. Unfortunately, the product broke after one use.
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Ariane A.
Rating: 2 out of 5
following a purchase from 19/12/2024
Lamoe ordered on 20/12/2024 as a Christmas present and still not received. After several calls to UPS representatives, my requests seem to have no effect. I would like a refund please
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M
MARTINE T.
Rating: 2 out of 5
following a purchase from 29/12/2024
Plexiglas of poor quality; on the other hand, exceptional delivery times, even during the holiday season.
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PAUL M.
Rating: 2 out of 5
following a purchase from 21/12/2024
The order of the photos has not been respected
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M
Manon P.
Rating: 2 out of 5
following a purchase from 17/12/2024
The plate arrived cracked... Too bad for the price, otherwise the lamp is fine.
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Sebastien S.
Rating: 2 out of 5
following a purchase from 20/12/2024
UPS delivered the package on the 27th
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Dennis T.
Rating: 2 out of 5
following a purchase from 22/12/2024
I have order the lamp and pay voor 24our service but it was 72 our later So ik want the money what i pay extra voor the 24 our back
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Stéphane D.
Rating: 2 out of 5
following a purchase from 21/12/2024
No regrets
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Christiane P.
Rating: 2 out of 5
following a purchase from 16/12/2024
I thought everything wasn't plastic
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Gerd W.
Rating: 2 out of 5
following a purchase from 22/12/2024
The lamp (product) is beautiful, but the shipping leaves a lot to be desired! I paid for express delivery 24 hours and only received the delivery a week later. UPS claimed to have made two delivery attempts, which I can refute as the building is under camera surveillance.
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Jeroen J.
Rating: 2 out of 5
following a purchase from 21/12/2024
Te laat geleverd ik had extra betaald maar kreeg het pas veel later jammer
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Estelle C.
Rating: 2 out of 5
following a purchase from 21/12/2024
Satisfied with the lamp (the foot is too plastic) but on the other hand the delivery is unacceptable I find, paid the express delivery, we spent the day at home they did not pass, balance sheet received 3j late!
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KATIA D.
Rating: 2 out of 5
following a purchase from 19/12/2024
I have sent you a complaint e-mail
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Rita V.
Rating: 2 out of 5
following a purchase from 21/12/2024
Rethink the delivery service, UPS the last snot. Still not delivered yet. Constantly postponed.
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Luca B.
Rating: 2 out of 5
following a purchase from 21/12/2024
Delivery date not met
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Severine Q.
Rating: 2 out of 5
following a purchase from 08/12/2024
Nice work but the touch base doesn't work
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Brigitte P.
Rating: 2 out of 5
following a purchase from 20/12/2024
Did not receive parcel at home as expected, yet paid. Delivered at relay point.
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Maria Antonietta S.
Rating: 2 out of 5
following a purchase from 20/12/2024
Failure to meet the stipulated package arrival time
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Antonio C.
Rating: 2 out of 5
following a purchase from 19/12/2024
The package was supposed to arrive on December 23/24...to date there is no news of it !!!! I checked it has been stopped for 4 days...!!!!
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Myriam D.
Rating: 2 out of 5
following a purchase from 19/12/2024
Delivery too long and no batteries ordered extra
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Johann R.
Rating: 2 out of 5
following a purchase from 18/12/2024
A little small and not very well finished for the price.
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Jean-Charles G.
Rating: 2 out of 5
following a purchase from 16/12/2024
Nothing against the product itself, but I paid extra for a 24H delivery and I received it after 5 days, and therefore not in time to give the gift in time...
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Jean-philippe T.
Rating: 2 out of 5
following a purchase from 15/12/2024
Error on delivery already 2 message sent still no answer disappointed
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Romain G.
Rating: 2 out of 5
following a purchase from 16/12/2024
Product arrived broken in 2 places. Too bad for Christmas. But the lamp corresponds to my expectations. Responsive after-sales service, awaiting new support!
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Emilie P.
Rating: 2 out of 5
following a purchase from 16/12/2024
I ordered 3 lamps, one of them was not the one I ordered. I sent you an email but you didn't reply. Otherwise the lamps are very nice
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