Customer reviews of Pictyourlamp.com

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9,3 /10
Overall rating: 9,3 out of 10
Based on 9 759 published reviews

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

2 star reviews

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T
Tahiana R.
Rating: 2 out of 5
following a purchase from 01/06/2024
It's not the first time I've ordered on the site, everything is perfect right up to the moment of delivery. With GLS everything was perfect: you were warned in real time, you could even choose options in real time in case you were absent, but the last time with UPS it was really catastrophic, the deliveryman didn't even call, when you looked on the tracking, the parcel was directly at the relay point even though there was always someone at home at all hours.
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Eugene L.
Rating: 2 out of 5
following a purchase from 27/05/2024
Resus la photo pas le soc pour mettre la photo
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Christelle L.
Rating: 2 out of 5
following a purchase from 30/05/2024
Hello, I'm not at all satisfied because yes, I did receive my photo lamp except that the writing that should have been written under the photos is missing.
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Matthias G.
Rating: 2 out of 5
following a purchase from 26/05/2024
I think the photo lamp is a great gift, but the plexiglass arrived with a lot of scratches, which is a real shame.
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Matthias D.
Rating: 2 out of 5
following a purchase from 16/05/2024
In the text, two words are attached. This spoils the sentence and the surprise...too bad nobody saw it to rectify it...
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Isabelle S.
Rating: 2 out of 5
following a purchase from 22/11/2023
Discharges very quickly
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Marie Line M.
Rating: 2 out of 5
following a purchase from 21/02/2024
Delivery not guaranteed in 48h...I ordered on Wednesday and I was delivered on Tuesday... 😁 The lamp is not very good quality ... feeling that it comes from china ... huge disappointment...
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William V.
Rating: 2 out of 5
following a purchase from 10/02/2024
My remote control doesn't work, nor does the bputon switch off on the base.
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Gilles D.
Rating: 2 out of 5
following a purchase from 31/01/2024
Disappointing aesthetics
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Jean paul D.
Rating: 2 out of 5
following a purchase from 31/01/2024
Delivery is poor GLS does not respect delivery instructions.
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Delphine D.
Rating: 2 out of 5
following a purchase from 17/01/2024
Very nice lamp but with marks on it. Cleaned with the cloth supplied. It scratched everything. Very disappointed with the quality
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Maryange M.
Rating: 2 out of 5
following a purchase from 14/12/2023
Switches off for nothing.
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Amandine C.
Rating: 2 out of 5
following a purchase from 08/01/2024
The remote control arrived broken and therefore unusable. 06 89105083
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Fatoumata S.
Rating: 2 out of 5
following a purchase from 23/12/2023
I ordered 3 times on this site, I was only satisfied the second time. Fast service guaranteed. The second time I got the wrong base, even though I had bought the most expensive one. The third time, the base didn't work anymore... bad value for money.
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Johanne D.
Rating: 2 out of 5
following a purchase from 22/12/2023
Very disappointed with the material of the lamps and the length of the electric cable, which was much too short. For the price, I didn't expect to get a Plexiglas lamp with such a short cable.
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Corinne H.
Rating: 2 out of 5
following a purchase from 17/12/2023
Dis shipped in 24h. Ordered on 17/12, received on 26/12 (christmas gift...)
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Patricia S.
Rating: 2 out of 5
following a purchase from 09/12/2023
Hello, out of 3 lamps ordered, one wasn't great because the red sticky label was on the unplasticized side, leaving marks that were impossible to remove. The others were well placed on the plasticized side. IMPOSSIBLE to offer it to the person. A little disappointed
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Catherine B.
Rating: 2 out of 5
following a purchase from 22/12/2023
It has nothing to do with the product, it's just that I thought I had a much larger lamp.
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Solène B.
Rating: 2 out of 5
following a purchase from 18/12/2023
You forgot the text! "je t'aime" for the price is disappointing
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Félicie - Pascaline R.
Rating: 2 out of 5
following a purchase from 17/12/2023
Delivery in 6 days when it was noted 24h on the home page and some defects at the level of the engraving and the contour.
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Anthony P.
Rating: 2 out of 5
following a purchase from 18/12/2023
Trace on the grating
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yan W.
Rating: 2 out of 5
following a purchase from 16/12/2023
It's a particular shame that the packaging, despite a chrono post, isn't more discreet, as this type of purchase is inevitably a gift.
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jose G.
Rating: 2 out of 5
following a purchase from 16/12/2023
Disappointed with my purchase
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Christopher P.
Rating: 2 out of 5
following a purchase from 12/12/2023
The quality is good, but there is a problem with the photo and I'm told that it's normal without finding a solution, knowing that it was for Christmas. I don't think that's very nice of the service.
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Carole L.
Rating: 2 out of 5
following a purchase from 14/12/2023
Scratches on the Kiura plate, probably due to the packaging in which the plate was not attached! Too bad
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Sylvie B.
Rating: 2 out of 5
following a purchase from 14/12/2023
I'm very disappointed because one of the lamps doesn't have a remote control for changing color.
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Céline G.
Rating: 2 out of 5
following a purchase from 11/12/2023
Aesthetically matches expectations, but in no way provides sufficient lighting, even for reading. Purely decorative.
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Florence R.
Rating: 2 out of 5
following a purchase from 11/12/2023
Hello, well received the article, a gift to offer for Christmas, I opened to see if it works. The lamp works, the lighting is good, but the finish of the diamond-shaped pvc frame berk. I naively thought there would be a very well finished product and not at all vulgar plastic cut without finish. Then the photo, identical to the order, but a lot of scratches, disappointed by the lack of finish on this product. I'd say very low-end, doesn't justify the price. I hope it's just me and that it's a production error. My personal feeling is that you don't care about the customer, considering what I received. I left to buy another gift, too ashamed to give this for Christmas. Please pay attention to the human being behind the click of the order thank you. Happy holidays to you and be well. One wish, improve
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Ghislaine G.
Rating: 2 out of 5
following a purchase from 10/12/2023
Poorly cut and scratched above the base
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Madeline P.
Rating: 2 out of 5
following a purchase from 07/12/2023
GLS said they rang my doorbell, but I was at home and no one rang.
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christophe P.
Rating: 2 out of 5
following a purchase from 16/11/2023
Rather dissatisfied with this purchase. Scratches visible everywhere. Disappointed
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Beatrice P.
Rating: 2 out of 5
following a purchase from 13/11/2023
Very disappointed. I thought I'd get something else for this price, especially if I searched on the net on other sites for the same thing for 20€!!!!
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thibault B.
Rating: 2 out of 5
following a purchase from 10/11/2023
I ordered a lamp and the base is not big enough for the photo.
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Jean-laurent C.
Rating: 2 out of 5
following a purchase from 28/10/2023
I'm disappointed with this product, it's not the quality I expected.
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Rémy B.
Rating: 2 out of 5
following a purchase from 27/10/2023
Nice lamp, but the light bugs a little, goes off and on when it wants to
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alexandra A.
Rating: 2 out of 5
following a purchase from 19/10/2023
The plexiglass is full of scratches I'm disappointed no protective film
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Patricia Q.
Rating: 2 out of 5
following a purchase from 16/10/2023
Article arrived without film of protection results the lamp is all scratched I am really furious I will recommend more this site
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Freddy S.
Rating: 2 out of 5
following a purchase from 14/10/2023
Too simple and doesn't give the desired effect
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Nanaba B.
Rating: 2 out of 5
following a purchase from 20/09/2023
deliveryman not competent
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David F.
Rating: 2 out of 5
following a purchase from 02/07/2023
Delays too long.
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Response from Pictyourlamp.com
Hello,
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
have a nice day,
Lisa from Lampephoto.fr