Customer reviews of Pictyourlamp.com

I purchased twice from their site. The first time everything was fine and the product was very good. This last time, however, I tried several times to contact customer service or someone who could respond to me because there was an error with a product, but unfortunately, I have not yet received any answers.

I requested a problem via email, but I never received a response

Dirty lamp with a crack in the middle

My orders from November 2025 and April 2026 included Simca 1000 Ralle 2 lamp photos, but they do not fit on their bases!

I am told that my package has arrived and there is no package

Product delivered with a remote control, a USB-C plug, a battery compartment... we don't know if there is an internal battery, if we can put rechargeable batteries in the case instead of normal LR6, and why the remote control has two columns of identical buttons... 2 emails via the contact form: 0 response. This product is not just a laser engraving! Only one type of stand offered for a Valentine's creation is a shame because I wanted a stand with Bluetooth and alarm.... So it could be better.

I had asked a question after the order. No response! The placement of the "plastic" part in the notch is not clear. Fixed or mobile?

Actually, I am satisfied with the delivery, but I received the wrong car. I did write an email, but I still haven't received a response to this day.

Great idea but sometimes the realization of the plates is not very satisfactory (scratches, streaks,...)]}]} assistant to=translations code to=translations {

Beautiful lamp and very realistic engraved. The lighting colors are very bright. Unfortunately, you can't dim at this price, and the battery is very weak. It cannot operate wirelessly as a night light (it must remain with power supply). Very unfortunate.

I only give 3 stars because the lamp is nice in the dark with the LED lighting, but unfortunately there are small round spots like glue marks that spoil the aesthetics (I have removed the protective film well)

Delivery was guaranteed on 12/24/2025 (for Christmas) with a payment of €9.90 for a "24h UPS express delivery". I opted for this option by paying an extra for the 24h delivery which ultimately was not carried out! Disappointment not to have been able to offer this gift on Christmas Eve but 6 days later because the delivery was made, after complaint, on Monday 12/29/2025! Not a small delay... of one day. Added to the disappointment are the additional costs for a delivery supposed to be "EXPRESS in 24h" paid for nothing. First order on the site Lampephoto.fr very disappointing. I do not recommend this site not only for a delay but for having assured me against payment of an extra, a delivery for an important day when it was only carried out almost 1 week later. It is a total lack of respect and seriousness on the part of this seller. seriousness

I ordered and paid for a USB adapter for the lamp, but none was included in the delivery. I immediately complained about it but received no feedback.

The image is perfect, but the alarm light is too bright, and the spoken language not being French makes it difficult, disappointed with the purchase

DELIVERY TIME 48 HOURS, NOT RESPECTED

Hello, the lamp is very well made, but I sent two emails for a request that remains unanswered, hence the 3 stars which would be more for customer service.

Impossible to put the image in the holder. Had to retouch it so that both parts fit. Drawing conforms to the photo. Effect successful.

Very nice products except for an address error for delivery

Snelle en vlotte levering. Lamp voldoet aan de vereisten.

I received my package on time, no problem, but the plexiglass is of very poor quality, it was scratched, it's for a Christmas gift I hope it won't be noticeable once lit :( !

I received my very nice package but it was supposed to be delivered 3 km from my home and was delivered 10 km from my home

DELIVERY ERROR?

I did not receive the correct order and have not received a response from you

It's a shame that the finish at the head level is not clean. And the plexiglass is scratched.

I paid for express delivery 24 hours and I only received it 72 hours later but nothing to say about the product very good

Arrived broken

Disappointed letter not well printed the a of claas

Very good gift idea! Too bad it arrived a bit scratched and a bit damaged. It would have been so much nicer without its little flaws.

No response to a request for information prior to the order even though advised on the site, no consideration of my request not to put words/letters on the personalized lamp ordered. Too bad

Disappointed with the result because on the site it seems that the image is in relief and in reality not at all.

The lamp matches what was presented and our expectations, however I had ordered the recommended batteries, I paid for them and they were not in the package.

I am disappointed with the product, on the site the visual of the plexiglass is more beautiful and looks like glass, in reality it is much less pretty..

Despite the 11€ express shipping, the delivery took longer and the lamp has light scratches everywhere.

You made a mistake with the engraved writing, I double-checked and the phrase I wrote was correct. Then to remove parts of the phrase, it should be communicated to the customer and then ask which part of the phrase to eliminate.

The price-performance ratio is not correct, the quality of the goods is not high quality....

I had asked for the color photo and it arrived in black and white.

The image is very good, but we wanted to put a first name on it, and the plexiglass arrived without the first name.

Good

Well delivered as expected, just missing a small rubber foot under the base.

I am delighted with what I ordered because it corresponds exactly to the photo; however, I am terribly disappointed with the carrier UPS because it specifies that the order will be delivered in 24/48h GUARANTEED and I had to wait more than 5 days to receive it, so I am terribly disappointed with the carrier and with you for using this company. First time I ordered and unfortunately it will be the last time.